20 McKesson Interview Questions and Answers

McKesson is a healthcare company that provides products and services to hospitals, pharmacies, and other healthcare facilities. If you’re interviewing for a job at McKesson, you can expect to be asked questions about your experience in the healthcare industry, your knowledge of McKesson’s products and services, and your ability to provide excellent customer service.

To help you prepare for your interview, we’ve compiled a list of sample McKesson interview questions and answers.

McKesson Interview Process

The interview process at McKesson is lengthy, difficult, and overall not a great experience. It can take weeks or even months to hear back from the company after applying, and the interviews themselves are very challenging. The questions are often technical and difficult to answer, and the interviewer can be very intimidating. Overall, the interview process is not something that prospective employees should look forward to.

1. Why do you want to work at McKesson?

This question is a great way for the interviewer to learn more about your interest in their company. They want to know what you like about McKesson and why you’re excited to work there. Your answer should include specific details about the company that make it unique or interesting to you.

Example: “I’ve been working as a pharmacist for five years, and I’m ready for a new challenge. When I was looking at different companies, I saw that McKesson offers training programs for employees who are interested in advancing their career. I would love to take advantage of those opportunities because I feel like I have so much more to offer as a professional.”

2. How would your past experience help you in the role of a customer service representative?

This question is a great way for the interviewer to learn more about your past experience and how it can help you succeed in this role. Use examples from your previous job that highlight your customer service skills, communication abilities and problem-solving skills.

Example: “In my last position as a customer service representative at ABC Company, I was responsible for answering calls and emails from customers who had questions or concerns about their orders. My ability to communicate clearly with customers helped me resolve issues quickly and efficiently. In one instance, a customer called in asking why they hadn’t received their order yet. After listening to them describe what they ordered, I realized there was an issue with the shipment. I contacted our shipping department to find out when the order would be arriving. The company informed me that the package would arrive by the end of the day. I relayed this information back to the customer and apologized for any inconvenience.”

3. What is your greatest strength and weakness as an engineer?

This question is a common one in interviews, and it’s important to be honest. Employers want to know what your greatest strengths are so they can use them when you’re on the job. They also want to know about any weaknesses that you’re working on improving.

Example: “My greatest strength as an engineer is my attention to detail. I am always checking for errors or inconsistencies in my work, which helps me find problems before they become major issues. My weakness is that sometimes I get too focused on finding mistakes and miss other opportunities for improvement. I’m currently taking steps to improve this by practicing mindfulness techniques.”

4. Describe how you manage projects that are behind schedule or over budget?

This question is an opportunity to show your problem-solving skills and ability to work under pressure. Your answer should include a specific example of how you managed the situation, what actions you took and the results of those actions.

Example: “In my last role as a project manager, I was responsible for overseeing several projects that were behind schedule or over budget. In one instance, we had a client who wanted us to implement new software in their company but they didn’t have enough IT staff to support it. We decided to hire more IT professionals to help with the implementation process. This decision helped us meet our deadline and exceed expectations.”

5. Tell me about a time where you had to make difficult decisions regarding company policy?

This question can help the interviewer determine how you make decisions and whether you are able to follow company policy. Use examples from your previous experience that highlight your ability to think critically, analyze information and apply critical thinking skills.

Example: “In my last position as a pharmacist, I had to decide which patients would receive their medications first when we were running low on stock. I decided to prioritize those who needed their medication most urgently, such as those with chronic illnesses or pregnant women. This helped me ensure that all of our patients received their prescriptions in a timely manner while also ensuring that they could get the care they needed.”

6. Do you have any experience working with medical supplies?

This question is a great way for the interviewer to learn more about your experience and how it relates to working with McKesson. If you have any experience, share what kind of supplies you worked with and why they were important in your role.

Example: “I’ve had several experiences working with medical supplies throughout my career. In my last position as an inventory manager, I was responsible for ordering all of our supplies from various vendors. This included everything from bandages to blood testing equipment. It was important that we ordered these supplies on time so our patients could receive them when needed.”

7. What is your philosophy when it comes to customer service?

Customer service is an important part of working in the healthcare industry. Employers ask this question to make sure you understand how important it is to provide excellent customer service to their clients. When answering, try to show that you value your customers’ opinions and concerns. Explain that you would do everything possible to ensure they have a positive experience with McKesson.

Example: “I believe that providing great customer service is one of the most important parts of my job. I know that our company’s reputation depends on how we treat our patients and other stakeholders. If I were hired for this position, I would strive to be as helpful as possible to everyone who contacts us. I would always respond to emails and phone calls within 24 hours. I would also offer to help anyone who has questions about our products or services.”

8. Are you comfortable working in a warehouse environment?

The interviewer may ask this question to determine if you have experience working in a warehouse environment. This is because the majority of McKesson facilities are warehouses, and they want to make sure that you’re comfortable with this type of work environment. If you haven’t worked in a warehouse before, consider talking about your willingness to learn new things and adapt to different environments.

Example: “I’ve never worked in a warehouse setting before, but I’m excited for the opportunity to do so. I understand that most of the company’s facilities are warehouses, so I am prepared to adjust to this kind of work environment. I know that it will take some time to get used to the layout of the facility, but I am willing to put in the effort to learn.”

9. What do you know about our products and services?

This question is a great way for the interviewer to assess your knowledge of their company and its offerings. It’s important that you thoroughly research the company before your interview, so you can confidently answer this question with confidence.

Example: “I know that McKesson offers a wide range of healthcare products and services, including pharmaceuticals, medical supplies and technology solutions. I also understand that the company has been in business since 1833, which makes it one of the oldest companies in the industry. In my previous role as a supply chain manager, I worked closely with McKesson to ensure our hospital had access to all the necessary supplies and equipment needed to provide quality care.”

10. What makes you stand out from other candidates for this position?

Employers ask this question to learn more about your qualifications and how you can contribute to their company. Before your interview, make a list of the skills and experiences that qualify you for this role. Focus on what makes you unique from other candidates and highlight any transferable skills or certifications you have.

Example: “I am passionate about helping others, which is why I became a nurse in the first place. In my previous position as a registered nurse, I helped patients manage their chronic illnesses by teaching them new ways to take care of themselves. This experience has given me valuable insight into the healthcare industry and how to help people live healthier lives.”

11. Can you tell us about a time when you were responsible for motivating a team of employees?

This question can help the interviewer determine your leadership skills and how you motivate others to achieve goals. Use examples from previous experiences where you motivated a team of employees or helped them feel more confident in their work.

Example: “At my last job, I was responsible for motivating a large group of sales representatives who worked on commission. Every month, we had a company-wide meeting where I would give an inspirational speech about what our team accomplished during that month and what they could do to improve. I also created smaller groups within the sales department so employees could ask questions and get advice from other colleagues.”

12. What kind of technical support issues have you resolved before?

This question can help the interviewer determine your technical skills and how you apply them to solve problems. Use examples from previous work experience that highlight your problem-solving abilities, ability to communicate with others and attention to detail.

Example: “In my last position as a pharmacy technician, I noticed one of our pharmacists was having trouble accessing patient records on their computer. After asking for permission, I accessed the system remotely and found that the firewall had been disabled. I reset it and restarted the system, which fixed the issue. The pharmacist thanked me for resolving the problem quickly so they could continue filling prescriptions.”

13. What makes you excited about healthcare IT?

This question is an opportunity to show your passion for the industry. When answering, it can be helpful to mention a specific project or experience that you enjoyed working on.

Example: “I am passionate about healthcare IT because I love helping people and making their lives better. In my last role, I worked with a team of developers who were creating a new patient portal. The goal was to make it easier for patients to access their medical records and communicate with their doctors. We spent several months developing the system, and when we launched it, I saw how much it helped patients. It made me feel good knowing that our work improved someone’s life.”

14. Have you ever worked on a project that was not successful, what did you learn from the experience?

This question is an opportunity to show your ability to learn from mistakes and apply those lessons to future projects. When answering this question, it can be helpful to mention a specific project that did not go as planned and how you used the experience to improve your work in the future.

Example: “In my last role, I was tasked with creating a new inventory management system for our clientele. The goal of the project was to create a more efficient way to track inventory levels and reduce errors. Unfortunately, after several months of development, we realized the software would take too long to implement across all of our clients. We ended up scrapping the project and instead focused on improving our current systems.”

15. We pride ourselves on being able to deliver quality patient care by providing customers with the right product at the right time. Can you give us an example of a time when you made sure a customer’s needs were met?

This question is your opportunity to show the interviewer that you are a problem solver and can use critical thinking skills to find solutions.

Example: “I had a customer who was looking for a specific type of medication, but they didn’t have any insurance coverage. I spoke with my manager about this issue, and we decided to offer them a discount on their order if they paid in full before delivery. This helped our company save money by not having to wait for payment from the insurance provider, and it allowed the customer to get the medication they needed at an affordable price.”

16. Explain how you would go about creating a new application using Java.

This question is a technical one that allows you to show your knowledge of Java and how it can be used. You should explain the steps you would take in creating an application using Java, including what tools you would use and why.

Example: “I would first create a new project by selecting File > New Project from the menu bar. I would then select Java Application from the list of available options. Next, I would enter the name of my application into the ‘Project Name’ field. Then, I would click on the ‘Next’ button.

In the next window, I would check the box for ‘Java SE 8’ and leave all other boxes unchecked. I would then click on the ‘Finish’ button. After this, I would open the file explorer and navigate to the folder where I want to save my project. I would then right-click on the folder and choose ‘New Folder.’ I would type the name of my project into the ‘Folder Name’ field and press Enter.”

17. How would you handle a customer who was unhappy with the resolution you provided?

This question can help the interviewer assess your customer service skills. Use examples from past experiences to highlight how you handled a challenging situation and helped resolve it for both yourself and the customer.

Example: “In my last role, I had a customer who was unhappy with their order because they didn’t receive all of the items that were on their invoice. When I called them, they told me they wanted a full refund. I apologized for the inconvenience and explained that we would be happy to send out another shipment at no cost to them. They agreed, and I sent out the new shipment within two days. The customer was satisfied with our resolution.”

18. The health industry is constantly changing. What do you think will be some of the biggest challenges facing the industry in the next decade?

This question is an opportunity to show your knowledge of the health industry and how you can adapt to change. When answering this question, consider what changes have occurred in the past few years and what trends you see for the future.

Example: “I think one of the biggest challenges facing the healthcare industry will be finding a way to provide care to patients who don’t have insurance or are underinsured. As more people become insured through the Affordable Care Act, there will be more patients with complex medical needs that require expensive treatment. I believe it’s important to find ways to reduce costs while still providing quality care.”

19. Share an instance where you had to overcome a challenge in order to meet a deadline.

This question can help the interviewer determine how you handle challenges and whether you have what it takes to succeed in a fast-paced environment. Use your answer to highlight your problem-solving skills, ability to work under pressure and commitment to meeting deadlines.

Example: “In my previous role as an IT specialist, I had to meet a tight deadline for updating our company’s software. The project required me to update multiple servers at once, which was more challenging than I anticipated. However, I worked with my team to create a plan that allowed us to complete all of the updates within the time frame we needed. We were able to do this by working overtime on some days and delegating tasks among employees so everyone could get the job done.”

20. What do you like most about working in a fast-paced environment?

This question can help the interviewer determine if you’re a good fit for their company. They may want to know that you enjoy working in an environment where there’s a lot of activity and urgency. Your answer should show that you thrive under pressure, are organized and have strong time management skills.

Example: “I love being able to work quickly and efficiently. I find it motivating when my team members or managers expect me to get things done as soon as possible. It helps me stay focused on getting tasks completed rather than worrying about how long they’ll take. In my last role, I was often asked to complete several projects at once, which helped me develop my multitasking skills.”