25 MDS Coordinator Interview Questions and Answers

MDS coordinators play an important role in the health care industry. They are responsible for managing the health information of residents in long-term care facilities. This includes creating and maintaining resident records, ensuring accuracy of data, and reporting on resident status. MDS coordinators also work with other members of the health care team to provide quality care for residents.

If you are looking for a job as an MDS coordinator, you will likely need to go through a job interview. To help you prepare for the interview, we have put together a list of common MDS coordinator interview questions and answers.

1. Are you familiar with the medical director certification process?

The interviewer may ask this question to gauge your knowledge of the certification process and how you might help other medical professionals through it. Use your answer to highlight your experience with the certification process, if any, or explain that you’re willing to learn about it.

Example: “Yes, I am very familiar with the medical director certification process. In my current role as an MDS Coordinator, I have been responsible for ensuring that all of our Medical Directors are certified and up to date on their training requirements. This includes staying abreast of any changes in regulations or policies, completing continuing education courses, and submitting the necessary paperwork. I also work closely with our Quality Assurance department to ensure compliance with state and federal regulations. My experience has given me a thorough understanding of the certification process and I am confident that I can bring this expertise to your facility.”

2. What are some of the most important qualities for an MDS coordinator to have?

This question can help the interviewer determine if you have the skills and abilities to be successful in this role. When answering, it can be helpful to mention a few qualities that are important for this position and how you possess them.

Example: “As an experienced MDS Coordinator, I believe that the most important qualities for this position are organization and attention to detail. An MDS Coordinator must be able to accurately assess a patient’s condition and document it in a timely manner. They must also have strong communication skills in order to effectively collaborate with other healthcare professionals.

Additionally, the ability to think critically and problem solve is essential for success as an MDS Coordinator. This includes being able to identify potential issues or discrepancies in documentation and finding solutions to address them. Finally, having knowledge of Medicare regulations and reimbursement policies is key to ensure compliance and accuracy when completing assessments.”

3. How would you describe your communication skills?

This question can help the interviewer assess your ability to communicate with others and work as part of a team. Your answer should include examples of how you have used your communication skills in previous roles, such as how you listen to others’ ideas and respond to them or how you use different methods of communication to collaborate with colleagues.

Example: “My communication skills are strong and I am confident in my ability to effectively communicate with a variety of stakeholders. I have experience working with nursing staff, physicians, social workers, families, and other members of the interdisciplinary team. I understand how important it is to be able to clearly explain complex topics and ensure everyone is on the same page.

I also have excellent written communication skills. As an MDS Coordinator, I’m responsible for completing accurate documentation that meets all regulatory requirements. My attention to detail ensures that all documents are completed accurately and efficiently. In addition, I’m comfortable using various computer programs such as Microsoft Office Suite and electronic health records systems.”

4. What is your experience with managing patient records?

MDS coordinators are responsible for organizing patient records, which can include everything from medical history to test results. Interviewers ask this question to make sure you have the experience necessary to perform this important role. In your answer, share a few examples of how you organized and managed patient records in previous roles.

Example: “I have extensive experience managing patient records. I’ve been a MDS Coordinator for the past five years and in that time, I’ve become very familiar with the regulations surrounding patient record management. I’m well-versed in both state and federal laws regarding patient privacy and confidentiality.

In my current role, I manage all aspects of patient records from intake to discharge. This includes verifying accuracy of documentation, ensuring compliance with HIPAA guidelines, and providing guidance on best practices for data entry. I also regularly review patient records for completeness and accuracy, as well as provide training to staff members on proper recordkeeping techniques.”

5. Provide an example of a time when you had to manage a difficult patient or family member.

This question can help interviewers understand how you handle conflict and challenging situations. Use your answer to highlight your problem-solving skills, communication abilities and ability to remain calm under pressure.

Example: “I recently had a situation where I was managing a difficult patient and their family. The patient was an elderly woman who was suffering from dementia, and her family was very concerned about her care. They were constantly questioning the decisions that were being made for her and wanted to be involved in every step of the process.

In order to manage this situation, I took the time to listen to the family’s concerns and explain the reasoning behind our decisions. I also worked with the medical team to ensure that the patient’s needs were met while still respecting the wishes of the family. By taking the time to understand both sides of the issue, we were able to come up with a plan that satisfied everyone involved.”

6. If a patient was admitted to the hospital and you didn’t know the patient’s medical director, who would you contact?

This question is an opportunity to show your knowledge of the hospital’s hierarchy and how you would navigate it. It also shows that you are familiar with the medical director, who is a senior physician in charge of overseeing patient care.

Example: “If I was presented with a situation where I didn’t know the patient’s medical director, my first step would be to contact the hospital administration. They will have access to records and information that can help me identify the appropriate medical director for the patient. In addition, they may also be able to provide additional resources or contacts that could assist in finding the right person.

Once I have identified the correct medical director, I would then reach out to them directly and introduce myself as the MDS Coordinator. I would explain the situation and ask if they are willing to take on the responsibility of overseeing the patient’s care. This is an important part of my role as an MDS Coordinator, so it is essential that I am able to establish this relationship quickly and efficiently.

I understand the importance of having a strong working relationship with the medical directors and other healthcare professionals involved in a patient’s care. As such, I strive to ensure that all communication is professional, courteous, and respectful. My goal is to always make sure that the patient receives the best possible care.”

7. What would you do if you noticed a discrepancy in a patient’s medical records?

This question can help the interviewer assess your attention to detail and ability to resolve issues. Use examples from past experience where you noticed a discrepancy in patient records, investigated the issue and resolved it.

Example: “If I noticed a discrepancy in a patient’s medical records, the first thing I would do is to review the documentation and identify any potential errors. I would then discuss my findings with the nursing staff and other healthcare professionals involved in the patient’s care to ensure that all relevant information is accurately documented. If necessary, I would contact the patient or their family members to verify certain details. Finally, I would update the medical record to reflect the correct information and document the changes made.

As an experienced MDS Coordinator, I understand the importance of accuracy when it comes to medical records. I am committed to ensuring that all patient information is up-to-date and accurate so that the best possible care can be provided.”

8. How well do you know the hospital’s emergency procedures?

The interviewer may ask this question to assess your knowledge of the hospital’s emergency procedures and how you would respond in an emergency situation. Use examples from your previous experience to show that you are familiar with the hospital’s emergency protocols and can follow them effectively.

Example: “I am very familiar with the hospital’s emergency procedures. As a MDS Coordinator, I understand that it is my responsibility to ensure that all staff members are aware of and follow these procedures in order to maintain patient safety. In my current role, I have worked closely with the Emergency Department to develop and implement protocols for responding to medical emergencies. I have also conducted regular training sessions on emergency procedures for all staff members. This has enabled us to effectively respond to any potential crisis situation. Furthermore, I stay up-to-date with changes in regulations and best practices related to emergency care so that our team can provide the highest quality of care.”

9. Do you have any experience working with medical devices or other equipment?

This question can help the interviewer learn more about your experience and skills. If you have worked with medical devices or equipment in a previous role, share what type of equipment it was and how you used it to benefit your organization.

Example: “Yes, I have extensive experience working with medical devices and other equipment. During my time as an MDS Coordinator, I was responsible for the maintenance of all medical device inventory in our facility. This included ensuring that all medical devices were properly calibrated and functioning correctly. In addition to this, I also had to ensure that any new medical devices or equipment were properly set up and configured before being used. Furthermore, I regularly conducted training sessions on how to use medical devices safely and effectively. My experience has given me a deep understanding of the importance of proper maintenance and safety protocols when it comes to medical devices and equipment.”

10. When is it appropriate to contact a patient’s family physician?

This question can help the interviewer determine your knowledge of medical privacy laws and regulations. It also helps them understand how you will handle sensitive situations in the workplace. When answering this question, it can be helpful to provide an example of when you would contact a patient’s family physician and what steps you would take to ensure compliance with privacy laws.

Example: “It is important to contact a patient’s family physician when there is any change in the patient’s condition or care plan. As an MDS Coordinator, I understand that it is my responsibility to ensure that all changes are communicated with the appropriate healthcare professionals. This includes notifying the patient’s primary care provider of any changes in their condition or care plan. It is also important to keep the family physician informed of any changes in the patient’s health status as they may be able to provide additional insight into the patient’s overall medical history and current needs. Finally, contacting the family physician can help to ensure that the patient receives the best possible care.”

11. We want to improve our communication with patients and their families. Describe a strategy you would use to accomplish this.

This question can help the interviewer evaluate your communication skills and how you plan to improve them. Use examples from previous experiences where you helped improve a company’s or organization’s communication with patients and their families.

Example: “I understand the importance of effective communication with patients and their families. My strategy for improving communication would be to create a comprehensive plan that addresses both short-term and long-term goals.

In the short term, I would focus on developing clear and concise messaging when communicating with patients and their families. This includes providing them with all relevant information in an organized manner so they can easily access it whenever needed. I would also ensure that any questions or concerns are addressed promptly and accurately.

For the long-term goal, I would work with my team to develop a patient education program. This program would include educational materials such as brochures and videos that explain treatments, medications, and other important topics related to health care. We could also use this program to provide regular updates about new developments in our field.”

12. Describe your experience using databases and other software tools.

MDS coordinators often use databases and other software tools to organize patient information. Your interviewer may ask this question to learn about your experience using these tools and how you apply them in your work. In your answer, describe the database or software tool you used and explain what it does. Explain why you chose that particular tool for your previous role.

Example: “I have extensive experience using databases and other software tools. I have been working as an MDS Coordinator for the past five years, and in that time I have become proficient in a variety of different database systems. I am comfortable with both Microsoft Access and Oracle Database, and I have also used SQL Server and MySQL on occasion.

In addition to my experience with databases, I am also familiar with various software programs such as Excel, Word, PowerPoint, and Adobe Creative Suite. I have created spreadsheets, presentations, and documents for various projects throughout my career. I am able to quickly learn new software applications if needed, and I am always looking for ways to improve my skills.”

13. What makes you stand out from other MDS coordinators?

This question is an opportunity to show your interviewer that you have the skills and experience necessary for this role. You can answer this question by highlighting a skill or two that makes you unique from other candidates.

Example: “I believe my experience and qualifications make me stand out from other MDS coordinators. I have been a MDS Coordinator for the past five years, working in both long-term care and acute care settings. During this time, I have developed an extensive knowledge of Medicare regulations and reimbursement policies, as well as strong clinical skills related to patient assessment and care planning.

In addition to my professional experience, I am also certified by the American Association of Nurse Assessment Coordinators (AANAC). This certification demonstrates that I possess the necessary competencies and expertise to effectively coordinate MDS activities. Finally, I am highly organized and detail-oriented, which allows me to efficiently manage multiple tasks while ensuring accuracy and compliance with regulatory standards.”

14. Which medical director certification do you plan to pursue first?

This question is a great way to assess an applicant’s career goals and ambitions. It also shows the interviewer that you are committed to your professional development. When answering this question, it can be helpful to mention which certification you plan to pursue first and why.

Example: “I am currently a certified MDS Coordinator and I plan to pursue the Certified Medical Director (CMD) certification first. This is an important credential for any MDS Coordinator, as it demonstrates that they have a comprehensive understanding of the medical director role in long-term care facilities. The CMD certification requires knowledge of federal regulations, clinical practice guidelines, and best practices related to the medical director role.

In addition to this certification, I also plan to pursue additional certifications such as the American Board of Post Acute and Long Term Care Medicine (ABPLM). This certification provides me with the necessary skills to effectively manage the medical directors within my facility. With both of these certifications, I will be able to provide quality care to residents while adhering to all applicable laws and regulations.”

15. What do you think is the most important aspect of patient care?

This question is a great way to determine how much you value the patient experience. It also shows that you understand what’s most important in your role as an MDS coordinator. When answering this question, it can be helpful to think about which aspects of care are most important to you and why.

Example: “I believe that the most important aspect of patient care is providing quality and compassionate care. Quality care means ensuring that all medical treatments are evidence-based, up to date, and tailored to meet the individual needs of each patient. Compassionate care means understanding a patient’s unique situation and treating them with respect and empathy. As an MDS Coordinator, I understand how important it is to ensure that our patients receive the highest level of care possible.

I have extensive experience in managing the entire MDS process from start to finish, including completing assessments, developing care plans, and coordinating services. My attention to detail and commitment to accuracy ensures that all documentation is completed accurately and on time. In addition, I am well versed in Medicare regulations and requirements and strive to stay current on any changes or updates.”

16. How often do you perform patient rounds?

This question can help the interviewer understand your experience with patient rounds and how often you perform them. You may have to do rounds daily, weekly or monthly depending on the facility’s policies. When answering this question, it can be helpful to mention any specific skills that helped you complete rounds efficiently.

Example: “As an MDS Coordinator, I understand the importance of patient rounds and how they can help identify potential risks or areas for improvement. I believe that performing patient rounds on a regular basis is essential to ensure quality care and compliance with regulations. Therefore, I make it a priority to perform patient rounds at least once per week. During these rounds, I review each resident’s chart, assess their condition, and discuss any changes in their care plan with the staff. This helps me stay up-to-date on all of the residents’ needs and allows me to provide timely interventions when necessary.”

17. There is a patient who has been admitted with a diagnosis that you’re not familiar with. What do you do?

This question is a great way to test your ability to learn new information and apply it. It also shows the interviewer that you are willing to ask for help when needed. In your answer, explain how you would research the diagnosis and what steps you would take to ensure you provide the best care possible for the patient.

Example: “When I encounter a patient with a diagnosis that I’m not familiar with, my first step is to research the condition. I would look up the diagnosis in medical literature and consult with other MDS Coordinators or physicians on staff if necessary. This helps me gain an understanding of the diagnosis so that I can accurately code it for the Minimum Data Set (MDS).

I also make sure to keep detailed notes about the patient’s diagnosis and any changes that occur during their stay. This ensures that all information is documented properly and that I have a record of what was done for the patient. Finally, I ensure that I am following all regulations and guidelines set forth by the Centers for Medicare & Medicaid Services (CMS) when coding the MDS.”

18. What strategies do you use to stay organized?

This question can help the interviewer determine how you plan your day and manage multiple projects. Your answer should include a few strategies that you use to stay on top of your work, such as using an electronic calendar or planner, setting reminders or delegating tasks to coworkers.

Example: “I have a few strategies that I use to stay organized. First, I create detailed plans and timelines for each project or task that I’m working on. This helps me keep track of what needs to be done and when it needs to be completed. Second, I make sure to break down larger tasks into smaller, more manageable chunks. Doing this allows me to focus on one task at a time and not get overwhelmed by the entire project. Finally, I use various tools such as calendars, lists, and reminders to help me stay on top of my work. These tools help me prioritize tasks, set deadlines, and ensure that nothing slips through the cracks.”

19. Describe a time when you had to work with other healthcare professionals on a patient case.

This question can help an interviewer understand how you work with others and your communication skills. Use examples from your experience to highlight your teamwork abilities, interpersonal skills and ability to communicate effectively.

Example: “I recently had the opportunity to work with other healthcare professionals on a patient case. The patient was an elderly woman who had been admitted to the hospital for shortness of breath and chest pain. As the MDS Coordinator, I worked closely with the attending physician, nurses, respiratory therapists, and physical therapists to develop a comprehensive care plan.

The first step in this process was to assess the patient’s condition and determine her needs. We then discussed possible treatments and interventions that could be used to improve her health. After careful consideration, we decided to implement a combination of medications, oxygen therapy, and physical therapy exercises.

Throughout the entire process, I kept everyone informed about the patient’s progress and any changes in her condition. I also made sure that all of the necessary paperwork was completed accurately and in a timely manner. In the end, our collaborative efforts resulted in a successful outcome for the patient. She was discharged from the hospital feeling much better than when she arrived.”

20. How do you handle stressful situations in the workplace?

When working as an MDS coordinator, you may encounter stressful situations. Employers ask this question to make sure you have the ability to handle stress and remain calm when it occurs. In your answer, share a time when you encountered a stressful situation at work and how you handled it. Explain what steps you took to resolve the issue or manage your stress.

Example: “I understand that working as a MDS Coordinator can be stressful at times, so I take proactive steps to ensure that I stay calm and composed in any situation. First, I make sure that I am well-prepared for the task at hand by researching the topic thoroughly and gathering all of the necessary information beforehand. This helps me to feel more confident when dealing with challenging situations. Second, I practice active listening so that I can fully comprehend the issue before responding. Finally, I try to remain open-minded and flexible to different solutions, which allows me to come up with creative solutions quickly and efficiently. By taking these steps, I am able to handle stressful situations in the workplace effectively.”

21. Do you have any experience working with Medicare or Medicaid reimbursement programs?

This question can help the interviewer determine your level of experience with reimbursement programs and how you might fit into their organization. If you have previous experience, share a specific example that highlights your ability to work within complex systems. If you don’t have any experience working with these types of programs, you can explain what you would do if faced with this situation in your role as MDS coordinator.

Example: “Yes, I have extensive experience working with Medicare and Medicaid reimbursement programs. During my previous role as a MDS Coordinator, I was responsible for ensuring that all of the facility’s Medicare and Medicaid claims were accurately documented and submitted on time. I also worked closely with our billing department to ensure that all payments were received in a timely manner.

Additionally, I regularly monitored changes in regulations and policies related to Medicare and Medicaid reimbursement so that we could stay up-to-date and compliant. This included researching new laws and guidelines, attending webinars, and participating in seminars. My knowledge of these programs has enabled me to provide accurate advice and guidance to our staff and residents regarding their rights and responsibilities under the various reimbursement plans.”

22. Are there any particular areas of MDS coordination that you are most interested in?

This question can help the interviewer determine if your interests align with their company’s goals. It also helps them understand what you might be most passionate about in this role and how you might contribute to the organization. When answering, it can be helpful to mention a specific skill or area that you are excited to learn more about.

Example: “Yes, I am very passionate about MDS coordination and have a particular interest in the areas of quality assurance and improvement. As an experienced MDS Coordinator, I understand that it is important to ensure accuracy and compliance with all regulations. To this end, I strive to stay up-to-date on any changes or updates to the MDS system so that I can provide my clients with the most accurate information possible.

I also believe that it is essential to continuously review processes and procedures to identify opportunities for improvement. This includes evaluating current practices, identifying potential gaps, and developing strategies to address them. By doing so, I can help ensure that the facility’s MDS program runs smoothly and efficiently. Finally, I take great pride in providing excellent customer service to our residents and their families.”

23. Describe your experience training staff on MDS processes and procedures.

The interviewer may ask this question to assess your ability to train staff on important information and procedures. Use examples from past training experiences that highlight your communication skills, attention to detail and organizational abilities.

Example: “I have extensive experience training staff on MDS processes and procedures. During my time as an MDS Coordinator, I have trained both new and experienced staff members in the proper completion of assessments, coding accuracy, and documentation requirements. I have also provided guidance to staff regarding regulatory changes and updates, ensuring that all staff are up-to-date with current regulations.

My approach to training is comprehensive yet straightforward. I believe in breaking down complex topics into smaller, more manageable pieces so that staff can easily understand the material. I also provide hands-on demonstrations and practice exercises to ensure that staff feel comfortable and confident in their ability to complete tasks correctly. Finally, I always make sure to follow up with staff after training sessions to answer any lingering questions they may have.”

24. Have you ever encountered an ethical dilemma while performing MDS coordination duties?

An interviewer may ask this question to assess your ability to make ethical decisions. This is because MDS coordinators often have access to confidential information about their organization’s employees, such as medical histories and insurance details. When answering this question, it can be helpful to provide an example of how you handled the situation in a way that was beneficial for all parties involved.

Example: “Yes, I have encountered ethical dilemmas while performing MDS coordination duties. One example was when a resident had an advanced directive that stated they did not want to receive any treatments or interventions. However, their doctor recommended a treatment plan that would be beneficial for the resident’s health. In this situation, I had to consider both the resident’s wishes and the doctor’s recommendation in order to make the best decision for the resident. After careful consideration, I decided to follow the doctor’s recommendation and ensure the resident received the necessary care. This experience taught me how important it is to take into account all aspects of a situation before making a decision. It also reinforced my commitment to always act ethically and with integrity when providing MDS coordination services.”

25. How would you go about resolving conflicts between patients, families, and medical directors?

As an MDS coordinator, you may be responsible for resolving conflicts between patients and their families or medical directors. Employers ask this question to make sure you have the interpersonal skills necessary to resolve these types of situations effectively. In your answer, explain how you would use your communication skills and conflict resolution techniques to help all parties involved in a conflict feel heard and respected.

Example: “Conflict resolution is an important part of being a MDS Coordinator. I believe that the best way to resolve conflicts between patients, families, and medical directors is through open communication and collaboration. First, it’s important to listen to each party involved in order to understand their perspectives. Then, I would work with all parties to come up with potential solutions that are mutually beneficial. Finally, I would ensure that everyone is on the same page by creating a plan of action that outlines how the conflict will be addressed and resolved.

I have experience resolving conflicts in my current role as a MDS Coordinator and am confident that I can bring this expertise to your organization. My ability to remain calm under pressure and foster positive relationships makes me an ideal candidate for this position.”