Medicare Sales Agent Resume Example & Writing Guide

Use this Medicare Sales Agent resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Medicare sales agents are medical insurance specialists who work with individuals and families to help them find the right coverage for their needs. They help people understand their options, compare plans, and decide which plan is right for them. And they’re usually pretty good at it, too.

Medicare sales agents are highly skilled negotiators who are able to find common ground between two opposing parties. They’re also great communicators who can convey complex information in a way that’s easy for people to understand.

Because Medicare is such a complex system with so many moving parts, you’ll need to be well-versed in all the different aspects of Medicare to be effective in this role. You’ll need to understand how Medicare pays for different services, how it interacts with other insurance plans, and how it affects patients across different age groups.

Here are some tips and an example to help you write a stellar Medicare sales agent resume that will impress hiring managers.

Jennifer Thomas
Houston, TX | (123) 456-7891 | [email protected]

Seasoned sales agent with over 10 years of experience in the Medicare market. Proven success in developing and managing relationships with clients, brokers, and carriers. Driven to provide excellent customer service and achieve sales goals.

University of Texas at Arlington Jun '10
B.S. in Business Administration
Company A, Medicare Sales Agent Jan '17 – Current
  • Managed a team of Medicare Sales Agents to ensure the highest level of customer service and sales performance.
  • Provided training on company products, policies, procedures, and marketing strategies for Medicare customers.
  • Developed new business opportunities by identifying potential clients through cold calling or networking with physicians’ offices in assigned territory.
  • Maintained current knowledge of competitive offerings within market area as well as changes in regulations that may affect product availability or pricing.
  • Assisted with other duties such as data entry, filing, copying documents, etc., when needed to support office operations and/or assist fellow staff members during busy times of the day.
Company B, Medicare Sales Agent Jan '12 – Dec '16
  • Created a sales prospect list based on company data and updated it regularly to ensure the best leads
  • Followed up with all potential clients, including those who had been referred by other agents
  • Maintained an average of 10 new client accounts per month, exceeding the company’s goal by 25%
  • Developed strong relationships with existing customers through regular communication and follow-up calls
  • Achieved 100% customer satisfaction rating for first time in company history (as measured by surveys)
Company C, Sales Representative Jan '09 – Dec '11
  • Successfully managed a territory of approximately $2 million, increasing sales by 20% annually.
  • Managed day-to-day operations including shipping and receiving inventory, placing orders with vendors, and invoicing customers for products sold.
  • Provided technical support to customers regarding specific product issues as well as general business advice pertaining to the solar industry in order to help potential clients make informed purchasing decisions while simultaneously reducing customer complaints by 80%.
  • Medicare Certification
  • Certified Long-Term Care Consultant
  • Certified Senior Advisor

Industry Knowledge: Medicare, Medicaid, Private Insurance, Medical Insurance, Health Insurance
Technical Skills: Microsoft Office Suite, SalesForce
Soft Skills: Communication, Customer Service, Selling

How to Write a Medicare Sales Agent Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use strong, specific language. So rather than saying you “provided customer service,” you could say you “provided customer service for 20+ clients daily, resolving issues and answering questions via phone, email, and text message.”

The second bullet point is much more specific and provides a clear picture of what you did and the results of your work. And that’s what hiring managers want to see—quantifiable examples of your work and its impact on the organization.

Identify and Include Relevant Keywords

When you submit your resume for a Medicare sales agent role, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. The ATS will search for keywords related to the position, like “Medicare” or “healthcare.” If your resume doesn’t have enough of the right terms, your application might not even make it to a human recruiter.

To increase your chances of getting an interview, make sure to include relevant keywords in your resume and cover letter. You can find some common keywords for Medicare sales agent roles below:

  • Medicare
  • Sales
  • Customer Service
  • Sales Management
  • Healthcare
  • Marketing
  • Marketing Strategy
  • Social Media
  • Negotiation
  • Business Development
  • Team Leadership
  • Strategic Planning
  • Business Strategy
  • Management
  • Project Management
  • Customer Satisfaction
  • Microsoft Access
  • Leadership
  • Public Speaking
  • Customer Relationship Management (CRM)
  • Medicare Advantage
  • Life Insurance
  • Health Insurance
  • Property & Casualty Insurance
  • Long-term Care
  • Medicare Part D
  • Disability Insurance
  • Working with Brokers
  • General Insurance
  • Sales Management

Showcase Your Technical Skills

As a Medicare sales agent, you will need to be proficient in the use of technology in order to effectively do your job. You will need to be familiar with the various software programs used by Medicare, as well as the systems used to process Medicare claims. Additionally, you will need to be able to use technology to communicate with other members of the healthcare team, including doctors and nurses.

Some of the programs and systems that Medicare sales agents are typically expected to be proficient in include: Medicare enrollment software, Medicare claims processing software, electronic health records (EHR) software, and Medicare prescription drug plans.


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