20 Mesa Air Interview Questions and Answers

Mesa Air is a regional airline based in Phoenix, Arizona. Mesa Air operates under the brands of American Eagle, United Express, and US Airways Express. Mesa Air has a fleet of over 170 aircraft and flies to over 190 destinations across the United States, Canada, Mexico, and the Caribbean.

If you’re applying for a job at Mesa Air, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Mesa Air interview questions and answers to help you prepare for your interview.

Mesa Air Interview Process

The interview process at Mesa Air is relatively simple and straightforward. After submitting your resume, you will be contacted for a pre-recorded video interview. This will be followed by a group video orientation and then a one-on-one interview with a recruiter. If you are successful at each stage, you will be offered the position. The entire process can take anywhere from a few weeks to a month.

1. What are your thoughts on the current state of the airline industry?

The interviewer may ask this question to gauge your knowledge of the industry and how you feel about it. They want to know if you’re aware of current trends, challenges and opportunities in the airline industry. In your answer, try to show that you understand what’s going on in the industry and why these changes are happening.

Example: “I think the biggest challenge facing the airline industry is finding a way to make flying more affordable for customers. Airlines have been cutting costs by reducing legroom, eliminating complimentary meals and increasing fees for checked bags and other services. I believe airlines should find ways to cut costs without making their flights less comfortable or convenient for passengers.”

2. How would you handle an upset passenger?

This question can help the interviewer assess your customer service skills. Use examples from past experiences to highlight how you handled a challenging situation and helped resolve it.

Example: “In my last position, I had an upset passenger who was waiting for their luggage at baggage claim. They were very frustrated because they couldn’t find their bags. I approached them and asked if they needed any assistance. The passenger told me that they didn’t know where their bags were. I explained our policy of lost luggage and offered to call them when we found their bags. After speaking with them, I noticed they were more calm and reassured. I stayed with them until their bags arrived.”

3. Why do you want to work at Mesa Air Group?

This question can help the interviewer determine if you have a genuine interest in working for their company. It’s important to show that you’ve done your research on Mesa Air Group and understand what makes it unique. You may want to mention specific aspects of the company that appeal to you, such as its mission statement or values.

Example: “I’m passionate about aviation and I think Mesa Air Group is an excellent place to work because of its commitment to safety and innovation. I also really admire how much the company cares about its employees. When I read through the employee testimonials, I was impressed by how many people said they felt like part of a family at this company. I would love to be a part of something so special.”

4. Do you have any experience working with aircraft maintenance?

This question is an opportunity to show your knowledge of the aviation industry and how you can apply it to this role. If you have experience working with aircraft maintenance, explain what that entailed. If you don’t have direct experience, you can still discuss a time when you worked on a project or helped someone else complete a task.

Example: “I’ve never had any formal training in aircraft maintenance, but I did work as a mechanic for my uncle’s garage growing up. He would let me help him fix cars, which gave me valuable insight into how he completed tasks and taught me how to troubleshoot problems. This led to me getting hired at my current job where I am responsible for completing quality checks on planes before they take off.”

5. Describe a time when you had to deal with a difficult co-worker or team member.

This question can help the interviewer determine how you handle conflict and whether you’re able to work with others. When answering this question, it can be helpful to mention a specific situation where you were able to resolve conflict or compromise with another person.

Example: “In my last position as an accountant, I had a coworker who was very detail-oriented when it came to our accounting reports. While I also like to ensure that all of my numbers are correct, he would often take longer than necessary to double-check his work, which sometimes caused us to miss deadlines for submitting financial information. We eventually talked about the issue, and we both agreed to meet in the middle by checking our work more thoroughly but not taking quite as long as before.”

6. Tell me about a time where you were able to improve a process in the workplace.

This question is a great way to show your problem-solving skills and ability to work as part of a team. When answering this question, it can be helpful to mention the steps you took to improve the process and how it benefited the company or organization.

Example: “At my previous job, I noticed that we were having issues with our customer service department. Customers would call in with questions about their orders and often times they weren’t receiving the answers they needed. I decided to meet with the customer service manager to discuss ways we could improve the situation. We came up with a plan where we would hire more employees for the department so there was always someone available to answer calls.”

7. Have you ever worked in a fast paced environment before?

Mesa Air is a fast-paced environment, and the interviewer wants to make sure you can handle it. If you have experience working in a similar role, share your experiences with them. If not, talk about how you would adapt to this type of work environment.

Example: “I worked as an event planner for five years, so I am used to working under pressure. My job was to ensure everything went smoothly at events, which meant I had to be on top of my game all the time. I enjoy that kind of challenge, so I think I could do well in this position.”

8. Can you tell us about a time when you had to make a decision that was not popular among your colleagues, how did you handle it?

This question is a great way to assess your leadership skills and how you can handle conflict. When answering this question, it’s important to highlight the steps you took to ensure that everyone was on board with the decision and how you handled any resistance or concerns from your team.

Example: “In my last position as an event planner, I had to make a tough decision regarding our budget for one of our events. We were running low on funds and needed to cut costs in order to stay within our budget. While some of my colleagues disagreed with my decision to scale back on certain aspects of the event, I explained why we needed to do so and assured them that I would find ways to make up for the scaled-back elements by finding more cost-effective solutions.”

9. Are you available for overnight flights and extended travel?

Mesa Air is a regional airline that offers flights to many destinations in the United States. The company wants to know if you are willing to travel for extended periods of time and work overnight flights. When answering this question, be honest about your availability. If you have any limitations, explain them clearly.

Example: “I am available for overnight flights and extended travel. I understand that working as a pilot for Mesa Air means traveling frequently. However, I do have one limitation. I cannot fly while pregnant or nursing. I plan to wait until my children are at least two years old before returning to work.”

10. Do you have any experience working in customer service?

Mesa Air is a customer service-oriented company, so it’s important that you have experience working with customers. Your answer should show the interviewer that you understand how to work in a customer service environment and can apply your skills to this role.

Example: “I worked as a cashier at a grocery store for three years while I was in college. This job taught me how to interact with all types of people and gave me valuable communication skills. It also helped me learn how to multitask and prioritize my tasks. I learned how to use technology to help me perform my job more efficiently.”

11. Would you be comfortable working with children?

This question is often asked by employers to determine if you have experience working with children. If you do, they want to know how comfortable you are in that environment and what your previous experiences were like. If you don’t have any experience working with children, explain why not and what you would do differently if given the opportunity.

Example: “I worked as a camp counselor for five summers during college. I loved being able to help kids learn new things while having fun. It was rewarding to see them grow throughout the summer and develop friendships with other kids. I am very comfortable working with children of all ages.”

12. What is the most important thing to remember when dealing with passengers?

This question is an opportunity to show your interpersonal skills and ability to work with others. Your answer should include a specific example of how you helped passengers in the past, along with what you learned from that experience.

Example: “The most important thing I remember when dealing with passengers is to remain calm. In my last job as a flight attendant, we had a situation where one of our pilots was late for his shift. We were already boarding the plane when he arrived, so I took control of the situation and explained the situation to the passengers. They seemed understanding, but it was still stressful. Afterward, I talked to the pilot about being on time and stressed the importance of communication.”

13. What would you say is your greatest strength?

This question is a common one in interviews, and it’s important to be honest. Mesa Air wants to know what your greatest strengths are so they can use them to help the company succeed. When answering this question, think about which skills you have that will benefit you in this role.

Example: “My greatest strength is my ability to work well under pressure. I am able to stay calm when things get hectic, and I’m always willing to take on more responsibilities if needed. In my last position, I was working with a team of five people to complete a project for our client. We were all stressed out because we had only two days left to finish everything. However, I took charge and delegated tasks among everyone. This allowed us to meet our deadline.”

14. What would you say is your greatest weakness?

This question is a common one in interviews, and it’s often asked to see how you respond to criticism. Employers want to know that you can accept constructive feedback and use it to improve yourself. When answering this question, be honest about your weaknesses but also emphasize what steps you’re taking to overcome them.

Example: “I would say my greatest weakness is time management. I am always running late because I get distracted by the little things. However, I have started using an app on my phone to help me keep track of all my tasks for the day. It has helped me stay focused and more organized.”

15. If hired as a flight attendant, what kind of training would you need?

Mesa Air requires all flight attendants to complete a training program that includes customer service, safety procedures and emergency response. The interviewer wants to know if you have any experience with this kind of training or if you would need additional training before starting your job. If you don’t have previous training experience, explain what you would expect from the company’s training program.

Example: “I’ve worked as a waitress for several years, so I’m familiar with basic customer service skills like how to greet customers and answer their questions. However, I think it’s important to receive formal training on airline safety and emergency procedures because they’re different than restaurant safety protocols. I’d be happy to attend whatever training is required by the company.”

16. What are some of your favorite destinations?

This question can help the interviewer get to know you a little better. They may ask this question to see if your interests align with their company’s goals and objectives. When answering, try to choose destinations that are popular among Mesa Air customers.

Example: “I love visiting Hawaii because of its beautiful beaches and tropical weather. I also enjoy going to New Orleans for Mardi Gras. The city is so lively during that time of year, and it’s fun to watch all the parades and festivities. Another destination I really like is Las Vegas. It’s such an exciting place to visit, and there are always new things to do.”

17. Tell me about a time when you had to work under pressure.

Mesa Air is a fast-paced environment, and employers ask this question to make sure you can handle the pressure of working in an airline. Use your answer to show that you are capable of handling stressful situations. Explain how you handled the situation and what skills helped you succeed.

Example: “When I was working as a server at a restaurant, we were extremely busy one night. One of my tables had a large party, and they ordered multiple courses. The kitchen got backed up, so it took longer than usual for me to get their food out. They were upset, but I apologized and explained the situation. I also gave them free dessert on the house to apologize.”

18. How many days per week are you willing to work?

Mesa Air has a variety of flight schedules, so the interviewer wants to know if you’re flexible enough to work different days and hours. Your answer should show that you can adapt to changing schedules and are willing to work overtime when needed.

Example: “I am available for any day or night shift as long as I get at least one full weekend off per month. I have no problem working extra hours when necessary, but I would like to take some time off every week.”

19. How familiar are you with emergency procedures?

Mesa Air is a commercial airline, so it’s important that you understand the company’s emergency procedures. When answering this question, make sure to highlight your knowledge of Mesa Air’s policies and how they apply to an emergency situation.

Example: “I am very familiar with Mesa Air’s emergency procedures because I have worked for them for five years. In my current position as a flight attendant, I’ve had to use these procedures many times when responding to emergencies on board the plane or in the terminal. For example, last year there was a medical emergency on one of our flights, and I helped the pilot respond by following the emergency response plan outlined in our employee handbook.”

20. Do you have any experience working with aviation software?

Mesa Air Group is a large company that uses many different software programs to manage its operations. The interviewer may ask this question to learn if you have any experience with aviation software and how familiar you are with it. Use your answer to explain which aviation software you’ve used in the past and what you liked about it. Explain that you’re willing to learn new systems quickly if necessary.

Example: “I’ve worked with several aviation software programs during my career, including SkyTrac, FlightPlan and NavDataPro. I find these programs very useful for managing flight data and keeping track of important information. In fact, I prefer using software over paper records because it’s easier to sort through all the data and make changes as needed. If hired by Mesa Air Group, I would be happy to learn more about their specific software.”