20 MetLife Interview Questions and Answers

When you’re interviewing for a job at MetLife, you can expect to be asked questions about your experience in the insurance industry, your ability to sell insurance products, and your knowledge of MetLife’s products and services. You may also be asked questions about your ability to work with customers, handle customer service issues, and resolve customer complaints.

MetLife Interview Process

The interview process at MetLife can vary depending on the position you are applying for. However, most positions will require at least two rounds of interviews, one with HR and one with the hiring manager. Some positions may also require a third round of interviews with other managers or team members. Overall, the interview process is fairly standard and should not be too difficult.

1. What is your experience in the insurance industry?

This question is a great way to learn about your candidate’s experience and how it relates to the position. If you’re looking for someone with specific qualifications, this can be an excellent time to ask them about their background.

Example: “I have been working in insurance for five years now. I started out as a claims adjuster, where I worked on customer accounts and helped customers understand their policies. After two years of doing that, I moved into a management role where I was responsible for overseeing my team and making sure they were meeting company standards. In my current role, I am also responsible for hiring new employees.”

2. How would you handle a customer that was upset with their coverage or policy?

This question can help the interviewer assess your customer service skills and how you would handle a challenging situation. Use examples from past experiences to highlight your problem-solving, communication and interpersonal skills.

Example: “I once had a client who was upset with their coverage because they felt like it wasn’t enough. I listened to them carefully and asked questions to understand what they were looking for in their policy. After learning more about their needs, I explained that our company offers several different policies depending on the individual’s needs. The client understood this and decided to upgrade their policy.”

3. Tell me about your sales background, how did you approach potential customers and what were your results?

This question is a great way to assess your sales skills and how you can apply them to the role. When answering, it’s important to highlight your ability to communicate with customers and provide solutions that help them achieve their goals.

Example: “I’ve always had an interest in helping people find insurance plans that meet their needs. I started my career as a financial advisor at a small investment firm where I helped clients create long-term financial plans based on their unique situations. I found that by listening to what they wanted and asking questions about their current situation, I could recommend products that would benefit them.”

4. Why do you think MetLife should hire you?

This question is a great way for the interviewer to learn more about your qualifications and how you feel they can benefit MetLife. When answering this question, it’s important to highlight your relevant skills and experience while also showing enthusiasm for the position.

Example: “I think MetLife should hire me because I have five years of experience in customer service and insurance sales. In my previous role as an account manager, I was responsible for managing client accounts and helping them find the right insurance plan that met their needs. I am confident that my communication and problem-solving skills will help me succeed in this role.”

5. Do you have any experience working on team projects? Describe one of those experiences.

This question can help the interviewer understand your teamwork skills and how you interact with others. Use examples from previous work experiences to highlight your communication, collaboration and leadership abilities.

Example: “In my last position as a customer service representative for an insurance company, I worked on several team projects that helped me develop my communication and problem-solving skills. One of those projects was helping my team create a new training program for our agents. We had to meet regularly to discuss ideas and collaborate on what we thought would be most beneficial for the agents. After creating a plan, we presented it to upper management.”

6. Have you ever had to work with difficult coworkers? How did you resolve the situation?

This question can help the interviewer understand how you handle conflict and whether you have any experience working with a diverse group of people. Use examples from your past to show that you’re able to work well with others, even if they’re different than you.

Example: “In my last position as an insurance agent, I worked with several coworkers who had very different ideas about how we should sell our products. While I was confident in my own sales techniques, I also wanted to learn more about their methods so I could better serve customers. I asked them questions about why they preferred certain selling strategies and learned new ways to approach customers. By asking for advice, I gained valuable insight into how other agents sold insurance.”

7. Are there any specific reasons why you want to work at MetLife?

This question is a great way for the interviewer to learn more about your interest in their company. When you answer this question, it’s important to highlight aspects of MetLife that excite you and make you want to work there. It can also be helpful to mention any personal connections you have with the company or its employees.

Example: “I’ve always been interested in working at an insurance company because I find the industry fascinating. In my research on MetLife, I learned that you are one of the top companies in the insurance industry, which makes me even more excited to work here. I’m also impressed by how much you care about your employees, as evidenced by your benefits package and employee reviews.”

8. What are some of the most important things to consider when dealing with financial data?

This question is a great way to assess your analytical skills and ability to make decisions based on data. When answering this question, it can be helpful to mention some of the most important things you’ve learned about working with financial data in previous roles.

Example: “The first thing I would consider when dealing with financial data is how accurate that information is. If there are any errors or inconsistencies in the data, it’s important to correct them as soon as possible so they don’t impact future business operations. Another important factor is whether the data is current. It’s essential to ensure all data being used for analysis is up-to-date. Finally, I would check to see if the data is relevant to the task at hand.”

9. We want all of our employees to be able to think critically on the spot. Give an example of a time when you solved a problem under pressure.

This question is a great way to show your problem-solving skills and how you can use them in the workplace. When answering this question, make sure to focus on the steps you took to solve the problem and what the outcome was.

Example: “When I worked as an insurance agent, I had a client who wanted to know if they could get life insurance for their dog. While it may seem like a silly question, there are actually some policies that cover pets. However, my client’s policy didn’t include coverage for pets. So, I asked them more questions about the dog to see if we could find any other ways to help them.”

10. If hired, how would you go about developing new business relationships?

This question is an opportunity to show your sales skills and how you would approach a new client. Your answer should include examples of how you have developed relationships in the past, including any specific strategies or tactics that helped you succeed.

Example: “I believe it’s important to get to know my clients on a personal level so I can understand their needs and provide them with solutions that fit their unique situations. In the past, I’ve used social media as a way to connect with potential customers by sharing helpful information and answering questions about our products. This has led to many successful sales opportunities.”

11. Explain why it’s important to keep personal finances separate from company finances.

This question is a behavioral one that tests your ability to apply knowledge and skills to real-world situations. When answering this question, it can be helpful to give an example of how you’ve done this in the past or what steps you would take to ensure company funds are kept separate from personal accounts.

Example: “I think it’s important to keep personal finances separate from company finances because it helps prevent fraud and embezzlement. I once worked for a small business where the owner was also the bookkeeper. One day, he asked me to deposit some checks into the company account. I told him I didn’t feel comfortable doing so without having access to the original checks. He got upset with me but eventually gave me the checks. After looking at them, I realized they were fraudulent. I reported it to my supervisor, who then contacted the police.”

12. When writing up reports, what type of software do you typically use?

Interviewers may ask this question to learn more about your computer skills and how you use them in the workplace. When answering, it can be helpful to mention a specific type of software that you’re familiar with using and explain why you prefer it over others.

Example: “I’ve used Microsoft Office for years now, so I’m very comfortable with it. It’s easy to navigate and has all of the tools I need to complete my work efficiently. In fact, I find myself preferring it over other types of software because it’s so user-friendly.”

13. Can you tell us about any experience you may have had as a director or manager?

This question is a great way to show your leadership skills and how you can apply them in the workplace. When answering this question, it’s important to highlight your ability to work with others and delegate tasks effectively.

Example: “In my previous role as an HR manager for a small business, I was responsible for hiring new employees and training current ones. In addition to these responsibilities, I also had to manage employee complaints and concerns. One of my favorite parts of this job was being able to help people find their dream jobs and train new hires on company policies.”

14. As a manager, what strategies would you use to coach your direct reports?

This question can help the interviewer understand how you would use your leadership skills to support and guide your team members. Use examples from past experiences where you helped direct reports develop their skills or encouraged them to take on new challenges.

Example: “I believe that coaching my team is an important part of developing a strong relationship with my employees. I also think it’s essential for managers to provide regular feedback to their teams so they know what they’re doing well and what areas they can improve in. In my last role, I used regular one-on-one meetings to give my team members feedback on their performance and discuss ways they could achieve their goals.”

15. How would you set goals for yourself and track performance metrics?

This question can help the interviewer understand how you plan your work and evaluate your progress. Use examples from previous roles to explain how you set goals, monitor your performance metrics and achieve results.

Example: “I use a project management software that allows me to create tasks, assign them to team members and track my own performance metrics. I have used this system in my current role as an HR manager for a small business where I was responsible for hiring new employees and managing employee benefits. In my last position as an HR specialist at a large corporation, I used the same system to manage employee training schedules, onboarding processes and other human resources functions.”

16. The finance industry is constantly changing. How will you stay current on trends?

The interviewer may ask this question to see if you have the ability to adapt and learn new things. Use your answer to show that you are willing to take on additional responsibilities, such as taking online courses or reading industry publications.

Example: “I am always looking for ways to improve my skills and knowledge of the finance industry. I recently took an online course in financial planning because I wanted to expand my knowledge of how to help clients with their long-term goals. In addition, I subscribe to several financial magazines so I can stay up-to-date on current trends.”

17. Tell us about any leadership positions you’ve held, such as president of a club or captain of a sports team.

Employers ask this question to learn more about your leadership skills. When answering, it can be helpful to mention a specific time you led a group of people and how that experience helped you develop those skills.

Example: “In high school, I was the captain of my soccer team. This role required me to organize practices, lead meetings with other members of the team and communicate effectively with everyone on the team. These skills have been useful in all of my previous jobs, as they help me work well with others and make sure projects are completed on time.”

18. Share an example of a time when you worked on a project that required a lot of attention to detail.

Attention to detail is an important skill for any role at MetLife. The interviewer may ask this question to learn more about your attention to detail and how you apply it in your work. Use examples from your previous job or a time when you helped someone with their projects.

Example: “In my last position, I worked on a project that required me to enter data into multiple spreadsheets. I had to make sure the information was accurate and complete before entering it into each spreadsheet. If I made a mistake, I would have to start over again. To ensure accuracy, I checked my work twice before submitting it.”

19. Which skills/strengths do you feel make you well suited for this position?

This question is an opportunity to show the interviewer that you have researched their company and understand what they are looking for in a candidate. When answering this question, it can be helpful to refer to the job description or any other materials you reviewed before your interview.

Example: “I feel my ability to work well with others makes me well suited for this position. I am always willing to collaborate with others on finding solutions to problems and would enjoy working as part of a team at MetLife. Another skill that I think makes me a good fit for this role is my attention to detail. I pride myself on being able to perform tasks accurately and thoroughly.”

20. Why do you enjoy helping people through investments?

This question can help the interviewer understand your motivations for working in this field. Your answer should show that you enjoy helping others and are passionate about financial planning.

Example: “I love being able to help people plan their futures, especially when I see how my advice helps them make smart decisions with their money. When I was a teenager, my parents lost everything in a bad investment. They had been investing for years without any guidance, so they didn’t know what to do when things went wrong. Luckily, we were able to get some of our money back through an insurance policy, but it took several months. If they’d had someone who could have helped them invest more wisely, they would have saved themselves a lot of stress.”