20 MNP Interview Questions and Answers

MNP is one of the largest accounting and business consulting firms in Canada with offices coast to coast. They provide a full range of personal and corporate tax, accounting, assurance, and advisory services to clients across the country.

The interview process at MNP varies depending on the position you’re applying for. However, there are a few questions that are commonly asked in an MNP interview. In this article, we’ve compiled a list of sample MNP interview questions and answers to help you prepare for your interview.

MNP Interview Process

The interview process at MNP is generally quick and easy. The first round of interviews is usually with HR, followed by a technical interview and then a behavioral interview. Overall, the experience is positive and most candidates report feeling comfortable during the process.

1. What do you know about MNP?

This question is a great way for the interviewer to assess your knowledge of MNP and how you apply it in your work. Your answer should include an overview of what MNP is, why it’s important and how you use it in your daily life.

Example: “MNP stands for Mobile Number Portability. It allows users to change their mobile service provider without changing their phone number. This is beneficial because it gives customers more options when choosing a provider. I’ve used MNP several times in my previous position as a customer service representative. When a customer called with questions about switching providers, I would explain the process of MNP so they could make an informed decision.”

2. Why did you apply to this position with MNP?

This question can help the interviewer understand your motivations for applying to this position. It’s important to show that you’re motivated by more than just a paycheck and are passionate about helping customers.

Example: “I applied to this position because I’m passionate about customer service, and I want to work in an environment where I can make a positive impact on people’s lives. I’ve worked as a customer service representative for several years now, and I feel like I have developed strong communication skills and problem-solving abilities. I also enjoy working with technology, which is why I was excited to learn about this role.”

3. How would your previous experience help you in this role?

This question can help the interviewer understand how your previous experience relates to this role. Use examples from your past job that show you have what it takes to succeed in this position.

Example: “In my last position, I was responsible for managing a team of customer service representatives. This helped me develop strong communication skills and learn how to delegate tasks effectively. These skills are important when working with a large team of employees. In this role, I would use these skills to help train new employees and manage their expectations.”

4. Do you have any experience using Microsoft Office Suite?

The interviewer may ask this question to see if you have experience using the software they use in their office. If you don’t, it’s okay to say so and explain that you’re willing to learn. You can also mention any other computer programs or applications you’ve used in the past.

Example: “I have a lot of experience using Microsoft Office Suite. I started working with Word when I was in high school as part of my English class curriculum. In college, I took an introductory course on Excel and learned how to use PowerPoint for presentations. I’m always open to learning new things, though, so I would be happy to take additional training if needed.”

5. Tell us about a time when you had to deal with difficult clients and how you handled it.

Interviewers may ask this question to see how you handle conflict and challenging situations. This is an opportunity for you to show your problem-solving skills, communication skills and ability to work under pressure.

Example: “I once had a client who was very demanding. He would call me several times a day with questions about his account and often asked for more than I could provide. I tried my best to answer all of his questions as thoroughly as possible, but he continued to be difficult. Eventually, I told him that I couldn’t help him any further and referred him to our customer service department. After that, he stopped calling me.”

6. What is the most challenging part of working as an accountant?

This question can help the interviewer get a better idea of your personality and how you handle challenges. When answering this question, it can be beneficial to mention something that is challenging about accounting but also how you overcame it or what steps you took to make it easier.

Example: “The most challenging part of being an accountant for me is when I have to work with clients who are not always honest about their finances. It’s important to maintain honesty in my job, so sometimes it can be difficult when I am working with someone who isn’t as forthcoming as they should be. However, I try to focus on the importance of maintaining trust between myself and my client.”

7. Describe a time where you struggled to meet a deadline, what happened?

This question is an opportunity to show your ability to prioritize and manage multiple tasks. When answering this question, it can be helpful to describe a time where you were able to overcome the challenge of meeting a deadline and how that helped you develop skills or abilities that will help you succeed in this role.

Example: “In my previous position as a customer service representative, I was responsible for handling incoming calls from customers who had questions about our products. One day, I received several calls from customers with urgent questions about their orders. While I wanted to answer all of these calls immediately, I knew that if I did not take care of each call one at a time, I would not be able to meet my daily quota. So, I took a deep breath and answered each call calmly and thoroughly. By doing so, I was able to provide excellent customer service while also meeting my quota.”

8. Where do you see yourself in 5 years?

This question is a common one in interviews, and it can be difficult to answer. Employers ask this question because they want to know if you have long-term goals for your career. They also want to see how ambitious you are. When answering this question, think about what you would like to accomplish in the next five years. Think about what skills you would like to develop or what positions you would like to hold.

Example: “In five years, I hope to be working as an MNP at a hospital. I would love to work with children who have special needs. I would also like to continue my education by getting my master’s degree in pediatric nursing.”

9. What was a recent problem that you encountered at work, how did you solve it?

This question can help the interviewer get a better idea of how you approach problems and solve them. When answering this question, it can be helpful to describe a problem that was challenging but also one that you were able to overcome.

Example: “At my previous job, I had a client who needed assistance with their account. They were having trouble logging in and couldn’t access their information. After troubleshooting for a while, we determined that they forgot their password. I helped them reset their password and then guided them through changing their security questions so they could access their account again.”

10. What are some tools that you use to keep track of deadlines?

This question can help the interviewer determine how organized you are and whether you have a system for keeping track of important dates. You can answer this question by mentioning some tools that you use to keep track of your deadlines, such as calendars or scheduling software.

Example: “I use my calendar app on my phone to schedule appointments and other events. I also use Google Calendar to share my schedule with my family so they know when I’m working and when I’ll be available. This helps me stay accountable to my work while still being able to spend time with my family.”

11. How well do you handle pressure?

This question is a great way to assess how well you can perform under pressure. When answering this question, it’s important to show that you are confident in your abilities and have the ability to work through challenges.

Example: “I handle pressure very well because I know that when there is more at stake, I need to be even more prepared. In my last role as an account manager, we were tasked with increasing our client base by 20% within six months. At first, I was nervous about meeting this goal, but once I started working on strategies for reaching this goal, I felt much better about it. We ended up exceeding the goal by 10%, which helped us secure our position as one of the top companies in our industry.”

12. Are you comfortable working with confidential information?

This question is a way for the interviewer to assess your ability to keep information confidential. This can be an important part of working in customer service, as you may need to handle sensitive information about customers’ accounts and personal financial details. When answering this question, it can be helpful to mention that you understand the importance of keeping information private and how you would go about doing so.

Example: “I am very comfortable with handling confidential information. I have worked in customer service before, where I had access to some sensitive information. I always made sure to keep all information confidential by not sharing it with anyone outside of work and making sure my computer was secure when using it at home.”

13. Tell me about a time when you were able to improve upon the design of a process or system.

This question is a great way to show your problem-solving skills and ability to work as part of a team. When answering this question, it can be helpful to describe the process or system you improved upon and how you did so.

Example: “At my previous job, I noticed that our customer service representatives were having trouble finding information about our products on our website. This was causing them to take longer than usual to respond to customers’ questions. So, I worked with my IT department to create an online database where all product information could be accessed by customer service representatives. This helped improve our response time to customers and allowed us to provide better customer service.”

14. What types of accounting systems have you used before?

This question can help the interviewer determine your experience with accounting software. If you have no prior experience, you can talk about what types of systems you would like to learn and why.

Example: “I’ve used both QuickBooks and Sage in my previous roles as an accountant. I find that Sage is a more robust system for larger companies because it allows me to track expenses by department and project. However, I prefer using QuickBooks because it’s easier to use and has fewer features that I need to configure. This makes it easier for me to get up and running on new projects quickly.”

15. What kind of clientele do you prefer to work with?

This question can help the interviewer determine if you are a good fit for their company. They may ask this to see if your personality and work style matches with the culture of the company. When answering, try to be honest about what kind of people you enjoy working with. You can also mention any specific skills or qualities that make these clients great to work with.

Example: “I prefer to work with clients who have a positive attitude. I find it much more rewarding when I can help someone through a challenging situation. I also love working with clients who are motivated to change their financial situation. These individuals tend to be very dedicated to reaching their goals.”

16. How do you prioritize tasks when they come up?

This question can help the interviewer understand how you approach your work and determine which tasks are most important to complete. Use examples from previous experience to show that you know how to prioritize your time and get things done efficiently.

Example: “I always start my day by checking my email inbox, where I respond to any urgent emails or messages. Then, I check my calendar for any meetings or appointments I have scheduled for the day. After this, I look at my task list to see what projects I need to complete that day. If there is a project that needs more attention than others, I will move it up on my priority list so I can focus on completing it first.”

17. What makes you want to work for MNP?

This question is a great way to see if you are passionate about the work you do. It also shows that you have done your research on the company and understand what they offer their employees. When answering this question, it can be helpful to mention something specific about MNP that interests you.

Example: “I am interested in working for MNP because of its reputation as one of the best companies to work for. I love helping people with their finances, so I would love to help customers find ways to save money while still getting the services they need. I think my customer service skills will be an asset to the team.”

18. Do you have any experience with audit procedures?

This question is an opportunity to show your knowledge of the audit process and how you can use it in your work. If you have experience with audits, describe a time when you used them to improve processes or procedures within your organization.

Example: “I’ve worked on several projects that required me to perform internal audits for my company. I would review our financial records and compare them to our budget reports to ensure we were using funds appropriately. In one instance, I found that some employees weren’t following proper procedure when submitting their expenses. After reporting this issue to management, they implemented new policies to help prevent these mistakes from happening again.”

19. How do you maintain strong relationships with your coworkers?

Strong relationships with coworkers are important for a successful career in mortgage banking. Interviewers want to know that you can work well with others and have the ability to collaborate on projects. Use examples from your previous experience to show how you’ve worked with others to achieve goals or solve problems.

Example: “I believe it’s important to maintain strong relationships with my coworkers because they’re often the ones I turn to when I need help. In my last position, I had a great relationship with my team members. We were all very motivated to do our best work and support each other. When we needed advice, we would ask one another questions and offer solutions. We also celebrated each other’s successes.”

20. How would you react if you found out that one of your co-workers made a mistake on their report?

This question can help the interviewer determine how you react to mistakes and whether or not you’re willing to admit your own. It can also show them how you handle conflict with co-workers. Your answer should include a specific example of when this happened in the past, what you did and what the outcome was.

Example: “When I worked as an accountant for a small business, one of my coworkers accidentally entered incorrect numbers into our financial report. When I noticed that something didn’t look right on the report, I asked her about it. She admitted she had made a mistake and we fixed the report together before submitting it to the client.”