20 Molina Healthcare Interview Questions and Answers

Molina Healthcare is always looking for qualified and compassionate individuals to join their team. If you’re interested in working for this company, you’ll need to be prepared to answer some specific interview questions. In this article, we’ll give you a rundown of some of the most common questions you’re likely to encounter in a Molina Healthcare interview. With a little preparation, you’ll be able to ace your interview and take one step closer to landing your dream job.

Molina Healthcare Interview Process

The interview process at Molina Healthcare can vary depending on the position you are applying for. However, most positions will require at least two interviews, one with a recruiter and one with the hiring manager. The process can take up to three weeks from start to finish.

Some applicants have found the questions asked during the interviews to be relevant to the job and logical thinking. Others have found the questions to be standard behavioral questions.

Overall, the experience seems to be positive, with quick responses from the recruitment team. However, some applicants have felt that the process is too lengthy and that they have had to follow up multiple times to get a response.

1. What would you do if a member was not happy with their health plan?

This question is designed to assess your customer service skills and ability to resolve conflict. Your answer should show that you are willing to help members with any issues they have, even if it’s not within your job description.

Example: “I would first ask the member what was wrong with their plan. If they were unhappy with a specific aspect of their coverage, I would do my best to find a solution for them. For example, if they wanted more in-network doctors, I would call each doctor on their list and see if they could accept the member at a lower cost. If there was nothing I could do about the situation, I would apologize and offer to help them find another healthcare provider.”

2. Have you ever worked in the healthcare industry before? If so, what are some of the challenges that you faced?

This question is designed to assess your experience in the healthcare industry and how you’ve overcome challenges in the past. When answering this question, it can be helpful to discuss a specific challenge that you faced and how you overcame it.

Example: “I have worked in the healthcare industry for over five years now. One of the biggest challenges I’ve faced was working with patients who were very sick or had complicated medical histories. In these situations, it’s important to remain calm and focused on providing quality care to each patient.”

3. How would you approach a potential client who is hesitant to sign up for one of our plans?

The interviewer may ask you this question to assess your customer service skills and ability to persuade people. Your answer should include a specific example of how you convinced someone to sign up for one of our plans in the past.

Example: “I would first try to understand why they are hesitant to enroll. I would then explain all of the benefits that come with signing up, including the fact that we have over 20 years of experience providing quality healthcare. If they still seem unsure, I would offer to speak with them on the phone after their appointment so they can get more information.”

4. Tell me about your experience working with medical records and claims.

Medical records and claims are an important part of working in healthcare. The interviewer will want to know that you understand the importance of accuracy when handling these tasks. Use examples from your previous experience to show how you can be accurate with medical records and claims.

Example: “In my last position, I was responsible for entering patient information into our electronic medical record system. I also had to ensure that all insurance claims were filed correctly so patients received their reimbursements within a timely manner. I am very familiar with the process of filing claims and have even developed some new methods for improving efficiency.”

5. Describe a time when you had to deal with a difficult customer or situation on the job.

This question can help the interviewer understand how you handle conflict and stress. When answering this question, it can be helpful to describe a specific situation that shows your ability to problem-solve and communicate effectively with others.

Example: “In my previous role as an administrative assistant, I had a customer who was upset about a late delivery of their product. They were very rude on the phone, but I remained calm and explained our company’s policies for shipping products. After explaining the policy, they apologized for being rude and thanked me for helping them solve their issue.”

6. Give us an example of how you have dealt with conflicting priorities in the past.

This question is a great way to assess how you handle stress and prioritize your tasks. When answering this question, it can be helpful to describe the situation in detail and explain what steps you took to resolve the conflict or manage your time effectively.

Example: “In my previous role as a case manager for a state-run program, I had to balance multiple priorities every day. One of my main responsibilities was ensuring that all clients received their benefits on time. However, there were times when I would have to reschedule appointments because of other urgent matters. For example, if one client called me with an emergency, I would put off some of my other scheduled meetings until later in the day so I could provide them with the care they needed.”

7. Why does quality matter to you?

This question is a great way to show your interviewer that you understand the importance of quality in healthcare. It also allows you to explain how you would ensure quality standards are met at Molina Healthcare.

Example: “Quality matters to me because it’s what helps patients feel safe and secure when they’re seeking medical care. I know that some people may not have access to healthcare, so I want to make sure that we provide them with the best possible care. I believe that this starts with hiring compassionate and empathetic staff who can build relationships with our patients.”

8. What made you choose the healthcare industry as a career path?

This question can help the interviewer get to know you better and understand why you chose this career path. It can also allow them to see if your values align with those of Molina Healthcare. When answering, it can be helpful to mention a specific experience that inspired you to pursue a career in healthcare.

Example: “Ever since I was young, I have always wanted to work in the medical field. My mother is a nurse, so I grew up hearing about her experiences at work. She would tell me stories about how she helped people feel better and recover from illness or injury. As soon as I graduated high school, I enrolled in nursing school.”

9. Are you comfortable using computers and software such as Microsoft Word and Excel?

The interviewer may ask you this question to determine your comfort level with using computers and software. If you have experience working in an office setting, the interviewer will likely want to know that you are familiar with common computer programs. If you do not have experience working in an office setting, the interviewer will want to know if you can learn how to use these programs quickly.

Example: “I am very comfortable using computers and Microsoft Word and Excel. I worked as a receptionist for two years at my previous job, so I learned how to use both of these programs quite well. I also used Google Docs quite often when I was working as a receptionist, so I feel confident using other similar programs.”

10. In your opinion, what should be done to lower the cost of healthcare across the country?

This question is a great way to assess your knowledge of the healthcare industry and how you can apply it to help others. When answering this question, be sure to include specific examples from your experience that show you understand the challenges in lowering costs while maintaining quality care.

Example: “I believe there are several ways we could lower the cost of healthcare across the country. One thing I’ve seen work well at my previous job was implementing telemedicine services for patients who were able to use them. This allowed us to reduce the number of unnecessary emergency room visits by over 50%, which saved our company thousands of dollars each month.”

11. Why do you think Molina Healthcare stands out from other similar companies?

This question is your opportunity to show the interviewer that you have done your research on Molina Healthcare and are familiar with its unique qualities. You can answer this question by highlighting a few of the company’s most important values, such as customer service or community outreach.

Example: “Molina Healthcare stands out from other similar companies because it has an excellent reputation for providing quality care while also being committed to helping those in need. I think it’s admirable that the company gives back to the communities where it operates through charitable donations and volunteer work.”

12. Do you have any experience dealing with insurance fraud?

This question is designed to assess your ability to identify and report fraud. It’s important for healthcare providers to have a system in place that allows them to detect insurance fraud, so it’s crucial that you can answer this question with confidence.

Example: “I’ve had experience identifying insurance fraud before, but I haven’t been involved in reporting it. In my previous position as an office manager at a small medical practice, I noticed that one of our doctors was billing for more patients than he could see in a day. When I brought this up to him, he told me that he was aware of the issue and would fix it by the end of the week. He did, however, need to hire another doctor to cover his workload.”

13. Explain a time where you were able to help reduce costs at work. How did you do it?

This question is a great way to show your problem-solving skills and ability to work as part of a team. When answering this question, it can be helpful to provide specific examples of how you helped reduce costs at work and the positive impact that had on your organization.

Example: “At my previous job, I noticed we were spending too much money on office supplies. After talking with some coworkers, I found out they were ordering more paper than was needed for their jobs. We decided to order smaller quantities of paper each month instead of large orders every quarter. This saved our department thousands of dollars per year.”

14. What is your background with Medicaid?

This question is a great way to show your knowledge of the healthcare industry and how you can apply it to this role. If you have experience working with Medicaid, explain what that entailed. If you don’t have direct experience, you can talk about any other work you’ve done in the healthcare field.

Example: “I worked as an office manager for a small medical practice where we provided care to those on Medicaid. I was responsible for scheduling appointments, answering phones and handling billing. It was a rewarding job because I got to see patients get better every day.”

15. Can you tell me about a time that you saw an opportunity for improvement but your manager didn’t agree with you. How did you handle it?

This question can help the interviewer understand how you handle disagreements with your superiors. It can also show them that you’re willing to speak up when you see something that needs improvement.

Example: “I once saw a patient who was having trouble understanding their medication schedule. I suggested we change his dosage times so he could remember it better, but my manager said no because of the risk of side effects. Instead, she asked me to explain the importance of taking the medication at the same time every day and then offered to write down instructions for him.”

16. How would you describe yourself as a leader?

Leaders are important in any organization, and Molina Healthcare is no exception. Your answer to this question can help the interviewer understand how you would fit into their team as a leader. Use your response to highlight some of your leadership skills and experiences.

Example: “I believe that leaders should be empathetic and compassionate. I am always looking for ways to improve my patients’ experience at our facilities. For example, when I was working with an elderly patient who had trouble hearing, I suggested we add closed-captioning to all of our televisions so they could watch shows while waiting for appointments. This small change made a big difference in the patient’s life.”

17. What would you do if two members don’t agree on something related to their care?

This question is a good way to assess your conflict resolution skills. It’s important that you can work with others and find solutions together.

Example: “I would first try to understand why they disagree, then I would ask them what their goals are. If the disagreement is about something small, I might be able to help them come up with a solution on my own. However, if it’s more complex, I would bring in a supervisor or manager to help resolve the issue.”

18. How do you stay organized?

This question can help the interviewer get a better idea of how you approach your work and whether or not you’ll be able to fit into their organization. Your answer should show that you have strong organizational skills, but also highlight any specific tools or techniques you use to stay on top of your tasks.

Example: “I am very organized by nature, so I don’t really need much in terms of additional tools or software to keep track of my work. However, I do find it helpful to set aside time each day to plan out my upcoming schedule. This helps me make sure I’m always working on projects that are due soonest, while still allowing myself enough time to complete them.”

19. Why do you want to work at Molina Healthcare?

This question is your opportunity to show the interviewer that you have done your research on the company and are genuinely interested in working there. When answering this question, make sure to highlight what attracted you to Molina Healthcare and how it fits with your career goals.

Example: “I want to work at Molina Healthcare because I am passionate about providing quality healthcare to those who need it most. I believe that my skills as a nurse would be an asset to the team here, and I am excited to join such a forward-thinking organization.”

20. We give bonuses based on performance. How would you motivate your team to perform better?

This question is an opportunity to show your leadership skills and how you can motivate a team. You should explain what motivates you, and how you would use that motivation to help others achieve their goals.

Example: “I believe in the power of positive reinforcement. I think it’s important to recognize when someone does something well so they know they’re doing a good job. When I was working as a nurse, I noticed that some patients were more likely to recover if we made them feel special. So, I started giving out small gifts like candy or flowers to those who did well on their treatment. It helped me build relationships with my patients and motivated them to do better.”