20 MTM Interview Questions and Answers

MTM is a leading provider of transportation management and mobility solutions. The company partners with clients in the public and private sector to create customized solutions that improve access to essential services and increase efficiency and productivity.

MTM is always looking for talented and ambitious individuals to join their team. If you’re hoping to land a job at MTM, you can expect to be asked a variety of questions about your experience, skills, and qualifications.

In this guide, we’ve provided a list of sample MTM interview questions and answers to help you prepare for your interview.

MTM Interview Process

The interview process at MTM is fair but lengthy. Prior knowledge of the business is recommended, but HR works well with you to achieve your best potential. There are a total of 4 interviews in order to obtain this position. The final interview is in person, while a third person is on the phone listening in.

1. How do you think the recent changes to healthcare will affect MTM?

The interviewer may ask you a question like this to see how you adapt to changes in the healthcare industry. Your answer should show that you are willing to learn new things and adjust your methods as needed.

Example: “I think recent changes to healthcare will make it more important than ever for MTM professionals to be flexible with their workflows. As I have learned, there is no one-size-fits-all approach when it comes to treatment plans. With so many different types of patients, each requiring individualized care, flexibility is key. I am always open to learning new ways to improve my workflow and provide better patient care.”

2. What experience do you have working with a team of people?

Working in a team is an important part of the MTM role. Employers ask this question to make sure you have experience working with others and collaborating on projects. Use your answer to explain what made that experience positive. Share one or two examples of how you worked well with others.

Example: “I’ve always enjoyed working in teams, as it allows me to collaborate with other professionals who bring different perspectives to the table. In my last position, I was part of a small team of three people. We each had our own responsibilities, but we also collaborated regularly to discuss ideas and solve problems together. For example, when creating marketing campaigns, we would all contribute our thoughts and then decide which ones were best for the company.”

3. Tell me about a time when you had a difficult customer, how did you handle it?

This question can help the interviewer determine how you handle conflict and challenging situations. Use examples from your previous experience to highlight your problem-solving skills, communication skills and ability to work under pressure.

Example: “In my last position as a customer service representative, I had a client who was upset about an order that they placed. They were demanding a refund but refused to provide any information about their account or what items they ordered. I remained calm and asked them several times for more details about their order. Eventually, they provided me with enough information so that I could locate their account and see what they had purchased. After finding this information, I explained to them that we couldn’t issue a refund because they already received the item.”

4. What is your experience with training new employees?

This question can help the interviewer understand your experience with training and developing new employees. This is an important skill for a manager, as they may need to train their team members on various tasks or projects throughout the year. When answering this question, you can describe how you helped someone learn a task or complete a project.

Example: “In my last role, I had two new hires join our team within a few weeks of each other. I created a schedule where we could all work together to get them up to speed on our processes and procedures. We also scheduled weekly meetings so that everyone could ask questions and discuss any challenges they were having.”

5. Have you ever worked in a call center before?

Call centers are a common place for MTM professionals to work. Employers ask this question to see if you have experience in the industry and how your previous experiences relate to their company. If you haven’t worked in a call center before, consider sharing an example of a time when you had to talk on the phone with customers or clients.

Example: “I’ve never worked in a call center before, but I do have experience working as a customer service representative at my current job. My role was to answer questions about our products and help customers find what they were looking for. It’s similar to working in a call center because I would speak with people over the phone and try to solve their problems.”

6. What would you say are your biggest strengths and weaknesses?

Employers ask this question to learn more about your personality and how you view yourself. They want to know that you are confident in your abilities, but also humble enough to recognize areas where you can improve. When answering this question, be sure to focus on your strengths rather than weaknesses.

Example: “My biggest strength is my attention to detail. I am very organized and always make sure to follow all of the company’s procedures. My weakness would probably be my ability to multitask. Sometimes I get so focused on one task that I forget to do others. However, I have learned to use time management tools to help me stay on track.”

7. Do you consider yourself an organized person? Why or why not?

This question is an opportunity to show your interviewer that you have the ability to stay organized and complete tasks on time. When answering this question, it can be helpful to mention a specific example of how you were able to organize something in your previous role.

Example: “I consider myself an organized person because I am always prepared for my meetings with clients. In my last position, I had multiple appointments each day, so I developed a system where I would write down all of my appointments for the week on a calendar. This helped me ensure that I was ready for every meeting and didn’t miss any important deadlines.”

8. Describe a time where you were able to successfully manage multiple projects at once.

This question can help the interviewer understand your ability to multitask and prioritize tasks. Use examples from previous work experience that highlight your time management skills, communication abilities and organizational skills.

Example: “In my last role as a marketing manager, I was responsible for managing multiple clients at once while also overseeing several projects within each client’s campaign. One of my clients had an upcoming launch of their product line, so I needed to oversee all aspects of the company’s social media accounts, website content and email marketing strategies. I delegated some of these responsibilities to other team members in order to ensure everything was completed on time.”

9. MTM does a lot of work with managed care organizations. Do you have any experience working with them?

This question is a great way to see if you have experience working with managed care organizations. Managed care organizations are companies that manage health insurance plans for clients, so they’re very important in the MTM industry. If you don’t have any experience working with managed care organizations, it’s okay to say so and explain why this would be an exciting opportunity for you.

Example: “I haven’t worked with managed care organizations before, but I think it would be really interesting to learn more about how these organizations work. I’ve always been interested in learning more about healthcare, so I’m excited to get started.”

10. How familiar are you with medical terminology?

Medical terminology is a key component of working in the medical transcription industry. Employers ask this question to make sure you have enough knowledge about medical terms and procedures to accurately transcribe their clients’ notes. In your answer, explain that you are familiar with basic medical terminology and can look up unfamiliar words or phrases if needed.

Example: “I am very familiar with medical terminology. I took several classes in college where we learned all the basics. I also worked as an administrative assistant at my previous job, so I had to learn many medical terms on the fly. If I ever come across a word I don’t know, I would simply Google it or ask my client for clarification.”

11. When was the last time that you took on a leadership role?

This question can help the interviewer determine your leadership skills and how you interact with others. When answering this question, it can be helpful to mention a specific instance where you took on a leadership role and what you learned from that experience.

Example: “In my last position as an account manager for a marketing firm, I was tasked with leading a team of five other employees. This was my first time managing a group of people, so I wasn’t sure what to expect. However, after working with them for several months, I realized that they were all highly motivated individuals who didn’t need much direction. As a result, I focused more on helping them develop their skills and find ways to improve their performance.”

12. Tell me about a time where you had to deal with conflict within a team.

When working in a team environment, it’s likely that you’ll encounter conflict at some point. Employers ask this question to see how you handle interpersonal conflicts and learn from them. In your answer, try to explain what caused the conflict and how you resolved it. You can also mention any steps you took to prevent similar situations from happening again.

Example: “In my last role, I had a coworker who was always late for work. This made our entire team late for meetings and other important events. When I first brought up the issue with him, he apologized but continued to be late often. Eventually, I spoke with his manager about the situation. Together, we came up with a solution where he would have to write an essay every time he was late. He agreed to these terms and never had another problem.”

13. Are you comfortable making cold calls?

This question is a good way to determine how comfortable you are with the sales process. It can also help employers understand your comfort level with different types of clients and prospects. If you have experience making cold calls, describe what that process was like for you. If you don’t have any experience with this type of call, explain why you would be willing to do so if necessary.

Example: “I’ve never had to make cold calls before, but I am confident in my ability to do so. In my previous role, we were required to reach out to new leads every day. This meant calling people who didn’t know us or our company yet. I found it helpful to start by introducing myself and explaining what our company did. Then, I asked them about their business and needs. By starting conversations this way, I was able to build rapport more quickly.”

14. How would you describe your communication style?

This question can help the interviewer understand how you interact with your team and clients. Your communication style is an important part of your overall management skills, so it’s important to be honest about your strengths and weaknesses when answering this question.

Example: “I consider myself a very direct communicator. I prefer to speak directly to my employees or colleagues rather than relying on email or other forms of written communication. This helps me build stronger relationships with those around me and ensures that everyone understands what they need to do. However, I also know that sometimes it’s necessary to use more indirect methods of communication, such as sending an email or making a phone call. I try to strike a balance between being too direct and too indirect.”

15. In what types of environments are you most comfortable working?

Employers ask this question to make sure you are comfortable with the type of work environment they offer. They want employees who will be happy and productive in their workplace, so it’s important that you answer honestly about what types of environments you prefer.

Example: “I am most comfortable working in a quiet office setting where I can focus on my work without distractions. However, I also enjoy working in teams because I find collaboration to be an effective way to solve problems and come up with new ideas. I think I would be a good fit for your company because I have experience working both independently and collaboratively.”

16. Can you tell me about a time when you received negative feedback from a manager? How did you respond?

This question can help interviewers understand how you respond to constructive criticism and whether you’re open to feedback. When answering, it can be helpful to mention a time when you received negative feedback from your manager but used the information to improve your performance or behavior.

Example: “When I first started working in my current role as an accountant, I was very nervous about making mistakes on the job. One day, my supervisor noticed that I had made a mistake while entering data into our system. She pulled me aside and explained that she wanted me to feel comfortable asking for help if I ever needed it. After that conversation, I felt more confident about reaching out to her or other coworkers if I ever needed assistance.”

17. What would you do if a client was upset with their service?

This question can help interviewers understand how you handle conflict. It’s important to be honest and show that you’re willing to take responsibility for your actions or the actions of others.

Example: “If a client was upset with their service, I would first apologize and ask what they were unhappy about. Then, I would try to resolve the issue as quickly as possible by offering them a discount on their next purchase or free shipping. If it was my fault, I would offer to pay for any damages or losses. In this situation, I would also talk to my manager so we could learn from our mistakes.”

18. What motivates you to go above and beyond for customers?

This question can help the interviewer understand what motivates you to provide excellent customer service. Your answer should include a specific example of how you motivated yourself or your team to go above and beyond for customers.

Example: “I believe that every customer deserves exceptional service, so I motivate my team by encouraging them to take ownership over their work. When we have a challenging customer who is upset about something, I make sure my team knows they are capable of solving any problem. This helps me build confidence in my team members and gives them the opportunity to learn new skills.”

19. What kind of experience do you have using Microsoft Office?

The interviewer may ask this question to see if you have experience using the software they use at their company. If you don’t, it’s okay to say that you’re willing to learn and can be trained on how to use it.

Example: “I’ve been using Microsoft Office for over five years now. I started out with Word and Excel but later learned PowerPoint and Access as well. I find these programs very useful in my work because I can create documents and spreadsheets quickly and easily. I also like being able to organize data into charts and graphs.”

20. Tell us about a time when you went out of your comfort zone to help a customer.

This question can help the interviewer understand how you adapt to different situations and challenges. Use examples from your previous experience that highlight your problem-solving skills, communication skills and ability to work under pressure.

Example: “In my last role as a customer service representative, I had a client who was having trouble with their printer. They were frustrated because they couldn’t get it to print properly. After troubleshooting the issue for about 20 minutes, we still weren’t able to fix the problem. I offered to send them a new printer at no cost. The client was happy with this solution, and I was able to resolve the issue quickly.”