20 MUJI Interview Questions and Answers

When it comes to interviews, preparation is key. And if you’re hoping to land a job at MUJI, then you’ll want to be ready to answer some specific questions about the company.

MUJI is all about simplicity, and that extends to their interview process. They want to know if you’re a good fit for the company, and if you share their values.

To help you prepare, we’ve compiled a list of some common MUJI interview questions, along with sample answers to give you an idea of what they’re looking for.

MUJI Interview Process

The interview process at MUJI is relatively quick and efficient. Candidates can expect to be contacted by a recruiter soon after applying, and the entire process from application to offer can take as little as one week. The interviews themselves are generally straightforward, with questions focusing on the applicant’s past work experience and customer service skills.

1. Do you have experience working in the retail industry?

This question is a great way to show the interviewer that you have experience working in retail and can apply your skills to this role. If you don’t have any retail experience, consider talking about an experience where you worked with customers or clients.

Example: “I’ve been working as a sales associate at my local grocery store for three years now. I enjoy helping people find what they’re looking for and making sure they leave happy. In fact, I was recently awarded employee of the month for my excellent customer service.”

2. If a customer was unhappy with their purchase, how would you handle the situation?

This question can help the interviewer assess your customer service skills. Use examples from past experiences to highlight how you handled a challenging situation and helped resolve it for both yourself and the customer.

Example: “I once had a customer who was unhappy with their purchase because they thought the product would be more colorful than it actually was. I explained that Muji products are designed to be simple, so there is no color variation between different items. The customer understood after I explained this, but I offered them a discount on another item of their choice.”

3. Tell me about your past experience working with customers and handling complaints.

Interviewers may ask this question to learn more about your customer service skills and how you handle conflict. When answering, it can be helpful to mention a specific time when you helped a customer or faced a challenge with a customer.

Example: “In my past role as a sales associate at an outdoor equipment store, I often assisted customers who were looking for the right gear for their needs. One time, a customer came in looking for a new tent but was unsure of what they wanted. After asking them questions about where they planned on using the tent and what activities they would use it for, we found a tent that fit all of their needs. They left happy and purchased the tent.”

4. What is your favorite Muji product?

This question is a great way to show your knowledge of the brand and how you can apply it in your daily life. When answering this question, try to choose something that shows your interest in Muji’s products while also highlighting your personality.

Example: “My favorite product from Muji is their toothbrush. I love the simplicity of it, as well as its affordability. It’s so nice to have a simple toothbrush that doesn’t cost an arm and a leg. I’ve been using it for years now, and I’m always happy with the results.”

5. How do you think MUJI differentiates itself from other companies?

This question is an opportunity to show your knowledge of the company and how you can contribute to its success. You can answer this question by describing what makes MUJI unique, such as its minimalist design or commitment to sustainability.

Example: “MUJI’s products are designed with simplicity in mind, which I think differentiates it from other companies. The brand also has a strong focus on environmentalism, so I would like to help develop more sustainable products that customers will love.”

6. Describe how you would assist a non-english-speaking customer.

This question is a great way to test your customer service skills. It also shows the interviewer how you would adapt to working in an international environment.

Example: “I have experience working with non-english speaking customers, and I find that it’s important to be patient and use visual aids when communicating. For example, if they can’t read English, I’ll show them pictures of the products or explain what each product does using hand gestures.”

7. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to prepare for it. When answering this question, you should focus on your strengths while also being honest about your weaknesses.

Example: “I am highly organized and detail-oriented, which makes me an excellent problem solver. I’m also very creative, so I enjoy coming up with new ideas that can help the company improve its products or services. My weakness is that sometimes I get too focused on details and lose sight of the bigger picture. To overcome this, I make sure to take regular breaks throughout the day.”

8. Which shift are you available to work?

This question is a way for the interviewer to learn more about your availability and schedule. Be honest with your answer, but also try to highlight any flexibility you may have in your schedule.

Example: “I am available to work all three shifts. I know that Muji has many locations, so it’s important to be flexible when scheduling my time. I can start early or stay late if needed.”

9. Why did you apply for this position at MUJI?

This question is a great way to show your interest in the company and its values. It also allows you to explain how your skills and experience can benefit MUJI. When answering this question, make sure to highlight what attracted you to the job and why you are qualified for it.

Example: “I applied for this position because I am passionate about simple design and sustainable products. I have always admired MUJI’s commitment to quality and affordable prices. My background in marketing and advertising makes me well-suited to help MUJI expand its brand awareness.”

10. Can you describe a time when you had to solve a problem that was not straightforward. How did you approach the problem?

This question is an opportunity to show your problem-solving skills and how you approach a challenge. When answering this question, it can be helpful to describe the steps you took to solve the problem and what the outcome was.

Example: “When I worked at my previous job, we had a customer who wanted us to make custom packaging for their product. We were not sure if we could do that because of our small team size. However, I decided to give it a try. I spoke with the company’s CEO about the situation and he agreed to help me find more resources within the company so that we could complete the project.”

11. Give us an example of a time where you were able to improve upon the design or function of something you were using.

This question is a great way to show your problem-solving skills and how you can apply them to the workplace. When answering this question, it’s important to highlight your ability to work as part of a team while also showcasing your individual contributions.

Example: “In my last position, I was working on a project that involved redesigning an existing product. We were tasked with improving upon the design without increasing the cost of production. After researching the current market price for the product, we decided to reduce the size of the packaging by 10%. This allowed us to lower the overall cost of production while still maintaining our brand image.”

12. If hired, what would be your approach to designing software for an assembly line?

This question is a way for the interviewer to assess your knowledge of industrial design and how you would apply it in this role. Your answer should show that you understand the importance of designing software that can be used by employees on an assembly line.

Example: “I believe that when designing software for an assembly line, it’s important to keep things simple. I would make sure that all instructions are clear and easy to follow so that employees don’t have to spend too much time figuring out what they’re supposed to do next. I would also ensure that the software was compatible with different operating systems so that employees could use their preferred devices.”

13. Have you ever worked on a team project before? How well did you work with the rest of the team?

This question is a great way to see how well you work with others. When answering, it can be helpful to mention any specific skills or qualities that helped you succeed in your previous team projects.

Example: “I have worked on several team projects throughout my career. In one instance, I was working with a group of designers who were tasked with creating an advertising campaign for a new line of products. We all had different ideas about what we wanted the ads to look like and how they should be presented. However, we eventually came together as a team and created some really beautiful advertisements.”

14. General Motors is a company that emphasizes innovation. What do you think is the most important thing to remember when trying to be innovative?

General Motors is a company that has been known for its innovation. This question helps the interviewer understand your thoughts on innovation and how you would apply them to their organization.

Example: “I think it’s important to remember that innovation doesn’t have to be complicated. Sometimes, the best ideas are simple ones. I also think it’s important to remember that innovation can come from anywhere. It’s not just the job of upper management or engineers to innovate. Everyone in the company should feel empowered to make suggestions.”

15. What is your experience with designing and testing mechanical components?

This question can help the interviewer understand your experience with a specific type of work. If you have mechanical design and testing experience, share it in your answer. If you don’t, you can still talk about your ability to learn new skills quickly.

Example: “In my last role as an engineer, I was responsible for designing and testing mechanical components. This included creating prototypes and testing them to ensure they met quality standards. I also worked on teams that tested products before they were released to consumers.”

16. What is your experience with designing and releasing software?

This question is a great way to show your experience with software development and how you can apply it to the role. If you have no experience, consider talking about other projects that required creativity or problem-solving skills.

Example: “I’ve worked on several software projects in my career, including one where I was responsible for designing an entire system from scratch. The project involved creating a new database structure, coding and testing all of the features. It took me two years to complete the project, but we were able to launch the product successfully.”

17. Provide an example of a software development project you have worked on.

This question is an opportunity to show your knowledge of software development and how you can apply it in a real-world situation. When answering this question, try to describe the project’s goals and how you helped achieve them.

Example: “At my previous job, I worked on a team that developed a new website for a client. The goal was to create a user-friendly site with a clean design that would be easy to navigate. We used several different coding languages to complete the project, including HTML, CSS and JavaScript.”

18. Are you comfortable answering phone calls?

This question is a way for the interviewer to assess your customer service skills. They want to know if you can answer questions and provide assistance to customers over the phone. In your response, demonstrate that you are comfortable speaking with people on the phone and have experience doing so.

Example: “I am very comfortable answering phones. I worked in an office environment where I was responsible for taking calls from clients and other employees. I also answered many of my own questions by calling the company’s support line.”

19. How does MUJI use social media to promote its brand?

Social media is an important tool for many businesses, and it’s likely that MUJI uses social media to promote its brand. When you answer this question, show the interviewer that you understand how social media can be used effectively by a business.

Example: “MUJI has a very active presence on social media platforms like Facebook, Twitter and Instagram. The company regularly posts photos of new products, discounts and other news about the brand. I think these types of posts are effective because they’re visually appealing and easy to share with others.”

20. Describe your experience with preparing and handling food.

Interviewers may ask this question to learn more about your experience with food preparation and handling. They want to know if you have any special skills or knowledge that can help them in their hiring decision. In your answer, try to highlight the specific skills you have that will be useful for the role.

Example: “I’ve worked as a cook at several restaurants throughout my career. I enjoy cooking because it allows me to create new dishes while also using my creativity. I find that preparing meals is a great way to relax after a long day of work. I am confident that I can use my culinary skills to prepare delicious meals for customers.”