20 National General Insurance Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at National General Insurance.

When you go to a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. But what if you’re interviewing for a position with a specific company? In addition to the usual questions, you may be asked company-specific questions that are designed to help the interviewer learn more about you and how you would fit into the company’s culture.

If you’re interviewing for a position with National General Insurance, you may be asked questions such as, “What do you know about our company?” or “Why do you want to work for us?” To help you prepare for your interview, we’ve compiled a list of sample questions and answers that you can use to develop your own responses.

National General Insurance Interview Process

The interview process at National General Insurance is generally pretty smooth and easy. The vast majority of reviewers said that the process was easy and that they felt comfortable during their interviews. However, a few reviewers noted that the process was unorganized and that some of the interviewers lacked professionalism.

It seems that most positions at National General Insurance require at least two interviews. The first interview is usually with a recruiter and then followed by an interview with a manager or supervisor. For some positions, there may be a third interview with additional team members. The interviews are typically pretty straightforward and focus on your experience and qualifications for the role.

Overall, reviewers had a positive experience with the interview process at National General Insurance. While a few reviewers noted some areas of improvement, the vast majority of reviewers would recommend applying to this company.

1. What would you say is your greatest strength?

This question is a great opportunity to highlight your skills and abilities. When answering this question, it can be helpful to think about the most important qualities you possess that would make you an ideal candidate for the position.

Example: “My greatest strength is my ability to work well with others. I have always been someone who enjoys collaborating with others on projects. Throughout my career, I’ve found that working together as a team has helped me achieve many of my goals. In fact, I find that when everyone works together, we are able to accomplish more than if we were to do things alone.”

2. What is the most difficult claim you have had to evaluate, and how did you handle it?

This question can help the interviewer understand how you handle challenging situations and whether you have experience with handling claims for their company. Use your answer to highlight your problem-solving skills, ability to work under pressure and commitment to customer service.

Example: “In my previous role as an insurance adjuster, I had a client who was involved in a car accident that resulted in significant damage to his vehicle. The other driver admitted fault, but he didn’t have enough coverage to cover all of the repairs needed on my client’s vehicle. My team and I worked together to find ways to reduce the cost of the claim so we could pay our client what they were owed while also ensuring the other driver would be able to afford the damages.”

3. How do you prioritize your tasks each day?

This question can help an interviewer understand how you manage your time and workload. Use examples from previous experiences to explain how you plan your day, organize your tasks and meet deadlines.

Example: “I use a planner to keep track of my daily schedule and appointments. I find that this is the best way for me to stay organized and on top of my work. In my last position, I had three different projects going at once, so I used color-coded stickers in my planner to indicate which project each task was related to. This helped me prioritize my tasks by due date and made it easy to see what needed to be done first.”

4. Tell me about a time when something was not going well at work, what did you do?

This question is a great way to show your problem-solving skills and ability to work through challenges. When answering this question, it can be helpful to focus on the steps you took to resolve the issue or challenge.

Example: “When I first started working at my previous company, there was an issue with one of our policies that caused some customers to not receive their money back after filing a claim. This was a very important policy for us, so I immediately got in touch with the customer who had filed the claim. They were upset because they hadn’t received their money yet, but I explained the situation and assured them we would get everything sorted out as soon as possible. We ended up sending them a check within two weeks.”

5. Describe a time where you were able to provide excellent customer service to an upset client.

This question is a great way to show your communication skills and ability to work under pressure. When answering this question, it can be helpful to provide an example of how you helped the client feel better about their situation and how that led to them becoming a repeat customer.

Example: “When I worked as a sales representative for my previous employer, I had a client who was upset because they felt like we were not providing them with enough coverage on their policy. They called me multiple times asking for more information about our policies and what they covered. After speaking with them several times, I realized that they just wanted reassurance that we would cover any potential damages or injuries.

I explained to them that we have one of the best insurance companies in the country and that they should not worry about anything happening to them while using our product. This seemed to calm them down and they stopped calling me so frequently. A few months later, they came back into the office and thanked me for helping them feel better about our company.”

6. Have you ever been involved in a lawsuit? If so, why?

This question is a way for the interviewer to learn more about your experience with insurance claims and how you handled them. It’s important to be honest in your answer, but try to focus on what you learned from the situation.

Example: “I was involved in a lawsuit when I worked as an assistant manager at a local restaurant. A customer claimed that they received food poisoning after eating our chicken wings, which led to them missing work. We did everything we could to prove that the claim wasn’t true, including checking all of our records and speaking with other employees who were working that day. In the end, it turned out that the customer had eaten too many wings and felt sick afterward.”

7. Do you think you are qualified for this position? Why or why not?

This question is a great way to test your confidence and self-awareness. When answering this question, it can be helpful to think about the skills you have that match what the employer is looking for in an ideal candidate.

Example: “I believe I am qualified for this position because of my extensive customer service experience, my ability to work well with others and my passion for helping people. Throughout my career, I’ve worked hard to develop these skills, which has helped me achieve excellent results at every job I’ve had.”

8. As an insurance sales agent, how would you encourage someone to buy insurance from us rather than another company?

This question can help the interviewer understand your sales skills and how you would approach a client. Use examples from previous experiences to show that you know what it takes to sell insurance products.

Example: “I believe in providing excellent customer service, which is why I always try to make sure my clients are happy with their experience. In my last role, I had a client who was looking for an auto insurance policy but wasn’t sure if they needed full coverage or liability only. After talking through their situation, we determined that they should have both types of insurance because they were driving a newer car. They ended up purchasing our policy and said they felt confident in their decision.”

9. What past experience do you have that makes you suitable for this job?

This question is a great way for the interviewer to learn more about your background and how it relates to this position. When answering, be sure to highlight any skills you have that are relevant to this role.

Example: “I’ve been working in insurance for five years now, and I’m very passionate about helping customers find the right coverage at an affordable price. In my previous job, I helped create a new customer service program that increased sales by 20% within six months. This experience has taught me valuable lessons on how to improve processes and increase revenue.”

10. Describe a situation where you were faced with a stressful situation that demonstrated your coping skills.

When answering this question, it can be helpful to describe a specific situation and how you handled the stress. This can help interviewers understand your ability to handle stressful situations in the workplace.

Example: “In my previous role as an underwriter for a small insurance company, I was responsible for reviewing hundreds of applications each week. One day, our system crashed, which meant that all of the information I had reviewed up until that point needed to be re-entered into the system. While this wasn’t a major issue, it did mean that I would have to work later than usual to ensure everything was entered correctly.”

11. Explain how you could make a difference on our team.

This question is an opportunity to show your enthusiasm for the position and how you could contribute to the company’s success. When answering this question, it can be helpful to highlight a few of your skills or experiences that would help you succeed in the role.

Example: “I believe my communication skills and attention to detail make me a great candidate for this role. I am always willing to answer questions from customers and coworkers, which makes me a good resource for information. My ability to stay organized also helps me meet deadlines and manage multiple projects at once. These skills have helped me achieve excellent customer service reviews and high sales numbers in previous positions.”

12. When dealing with customers who are unhappy, how would you turn their negative experience into a positive one?

This question can help the interviewer understand how you handle customer complaints and turn them into positive experiences. Use examples from your past experience to show that you have what it takes to be successful in this role.

Example: “I would first listen to their concerns, apologize for any inconvenience they experienced and then find out if there was anything I could do to make things right. If there is a way to fix the situation or offer an alternative solution, I will do so immediately. If not, I will explain why we cannot provide a refund or other compensation and ensure that they are aware of our company’s policies.”

13. Tell me about a time where you felt proud of your work.

This question is a great way to learn more about the values of the company and how you can fit in. When answering this question, it’s important to be honest and specific.

Example: “I’m proud of my work when I help someone who needs it most. In my last position, I had a client who was struggling financially after her husband passed away. She didn’t have any family nearby, so she was having a hard time getting by on her own. I worked with her to find a solution that would allow her to keep her home and provide for herself. It felt good to know that I helped her through a difficult time.”

14. How important is teamwork in your current/most recent position?

Teamwork is an important skill to have in the workplace, especially when working for a company that offers multiple insurance products. When answering this question, it can be beneficial to highlight your teamwork skills and how they benefit you and your team.

Example: “Teamwork is extremely important in my current position because I work with a large group of people who all have different strengths and weaknesses. By working together as a team, we are able to provide excellent customer service to our clients while also helping each other learn new things.”

15. Insurance companies often deal with lawsuits. Tell me about a time when you had to take legal action against a customer.

This question is a great way to learn more about your potential future colleagues and how they handle conflict. It’s important to be honest in your answer, but you can also use it as an opportunity to show that you’re willing to take responsibility for your actions.

Example: “I once had a customer who was unhappy with the service I provided them. They were looking for compensation for their dissatisfaction, so we worked out a settlement where they received some money back on their policy and I learned from my mistake.”

16. Tell us about a time when you helped solve a problem.

This question can help an interviewer learn more about your problem-solving skills. Use examples from previous jobs to highlight how you used critical thinking and communication skills to solve a problem.

Example: “At my last job, I was working with a client who had recently purchased a new home. The client called me because they were having issues with their homeowners insurance policy. They said that the company wasn’t covering any of their claims for damages to their property. After talking with them further, we discovered that the client hadn’t filed a claim within 30 days after discovering the damage. We explained this to the client and helped them file a claim so they could receive coverage.”

17. How do you feel about working with computers and technology?

National General Insurance uses a variety of computer systems and technology to manage their business. The interviewer wants to know if you have experience working with computers, software programs or other technological tools that are used in the industry. Use your answer to highlight any relevant skills or experiences you may have using technology.

Example: “I am very comfortable working with computers and technology. I’ve been using computers for over 10 years now, so I feel confident using different operating systems and applications. In my previous role, I was responsible for maintaining our company’s website and social media accounts. I also helped train new employees on how to use our online system.”

18. Are you able to meet tight deadlines?

National General Insurance is looking for candidates who can meet deadlines and work well under pressure. When answering this question, it’s important to show that you are a hard worker who can complete tasks on time.

Example: “I am able to meet tight deadlines because I have excellent organizational skills. In my previous position, I was responsible for managing the company’s social media accounts, which required me to post content daily. This meant I had to plan out what I would write ahead of time so I could publish it at the right time each day. I also used scheduling tools to ensure I didn’t forget to publish anything.”

19. What factors contribute to good customer service?

Customer service is an important part of working in insurance. Interviewers may ask this question to learn more about your customer service skills and how you would apply them at National General Insurance. In your answer, explain what makes a good customer service experience and how you can help customers with their needs.

Example: “I believe that the most important factor contributing to good customer service is communication. When I speak with clients on the phone or in person, I make sure they understand all aspects of their policy and any questions they have. I also ensure that they know who to contact if they need additional assistance. Another important factor is empathy. I try to put myself in my client’s shoes when answering their questions so I can better understand their concerns.”

20. What type of work environment do you prefer?

This question can help an interviewer determine if you would be a good fit for the company’s culture. When answering this question, it can be helpful to mention aspects of the work environment that are important to you and how they align with what is offered by National General Insurance.

Example: “I prefer working in a fast-paced environment where I am constantly learning new things. In my last role, I worked at a small insurance agency where we were all very close as a team. This made me feel comfortable asking questions when I needed help or guidance. I also enjoyed being able to take on more responsibility as I gained experience.”


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