20 NatWest Group Interview Questions and Answers

When it comes to interviews, preparation is key. And if you’re hoping to land a job with NatWest Group, you’ll want to be prepared to answer some specific questions about the company.

In this article, we’ll give you some examples of NatWest Group interview questions and answers. We’ll cover topics like the company’s history, its state-ownership, and its focus on banking and insurance. With this information, you’ll be able to walk into your interview confidently and give the best possible impression.

NatWest Group Interview Process

The interview process at NatWest Group can vary depending on the position you are applying for. However, most positions will require you to complete an online assessment, followed by one or more interviews. The interviews may be conducted in person or via video call, and may be conducted by a panel of interviewers. Overall, the interview process is generally positive, though some candidates have found it to be repetitive or stressful.

1. Why do you want to work at NatWest?

This question is a great way for the interviewer to learn more about your interest in working at NatWest. It’s important to show that you have done some research on the company and understand what it offers its employees. When answering this question, make sure to highlight aspects of the company that appeal to you personally.

Example: “I am interested in working at NatWest because I’ve always been impressed with the company’s reputation as one of the top banks in the UK. I also love the idea of being able to work in both a customer service and sales role. I think my outgoing personality would be a great fit for this position.”

2. What would you say are your biggest strengths and weaknesses?

This question is a common one in interviews, and it’s important to be prepared with an answer that shows your strengths while also being honest about any weaknesses you may have. When answering this question, consider the job description and what skills are most relevant to the role.

Example: “My biggest strength is my attention to detail. I am very organized and always make sure all of my work is completed accurately and on time. My weakness would probably be my ability to multitask. While I can do many things at once, sometimes I get overwhelmed when there are too many tasks for me to complete at once.”

3. Do you have any experience working with SQL databases?

SQL is a programming language used to create and manage databases. The interviewer may ask this question to see if you have experience with the NatWest Group’s proprietary database system, which is also called SQL. If you do not have any experience working with SQL, consider mentioning that you are willing to learn it.

Example: “I have worked with several different types of databases in my previous positions, including MySQL, Oracle and Microsoft Access. I am comfortable learning new systems as needed, so I would be happy to work with your company’s SQL database.”

4. Describe a time when you had to complete multiple urgent tasks within a short amount of time. How did you prioritize?

This question can help the interviewer understand how you manage multiple tasks and your time management skills. Use examples from previous work experiences to highlight your ability to prioritize, plan ahead and meet deadlines.

Example: “In my last role as a customer service representative for a large bank, I had to answer calls while also helping customers in person at the branch. One day, I was assisting two customers who were having issues with their accounts when I received an urgent call about a missing deposit. I quickly explained to the customers that I would be right back and then moved them to another employee so they could continue working on their issue. Then, I returned to the phone call and helped the caller find the missing deposit.”

5. Where do you see yourself in 5 years?

This question is a great way to learn more about your potential future with the company. It’s also an opportunity for you to show that you have goals and ambitions beyond this role. When answering, be sure to include what you hope to achieve in your career by then.

Example: “I see myself as a senior manager at NatWest Group plc. I would love to continue working here and helping others reach their financial goals. In five years, I’d like to have earned my Certified Financial Planner designation and helped many clients create long-term plans.”

6. Have you ever worked on a project that required collaboration from different teams, how was it?

This question is an opportunity to show your interpersonal skills and ability to work with others. When answering, it can be helpful to mention a specific project or experience that involved collaboration from different teams.

Example: “In my current role as a customer service representative at ABC Bank, I have worked on projects where we needed to collaborate with other departments like IT and marketing. For example, when working on our social media campaign for the summer season, we had to coordinate with the marketing team to create content that would appeal to our target audience. We also coordinated with the IT department to ensure all of our online platforms were up-to-date.”

7. Describe the most complex financial model you’ve created, what were some challenges?

This question can help the interviewer determine your ability to work with complex financial models and how you approach challenges. Use examples from previous roles that highlight your problem-solving skills, attention to detail and critical thinking abilities.

Example: “In my last role as a senior analyst at a private equity firm, I was tasked with creating a model that would predict the company’s cash flow for the next five years. This task required me to use advanced modeling software and understand complex financial concepts. It took me several weeks to complete this project, but it helped the company make more informed decisions about its investments.”

8. If hired, how would you help improve our customer service?

Customer service is an important aspect of any business, and NatWest Group plc wants to know that you have the skills necessary to help improve their customer service. When answering this question, it can be helpful to mention a specific skill or two that you possess that will allow you to provide excellent customer service.

Example: “I believe that providing excellent customer service is one of the most important aspects of being in business. I would make sure that all employees are aware of how they can better serve our customers. For example, I would ensure that every employee knows how to use the online banking system so that customers who need assistance with their accounts can get answers more quickly.”

9. Tell me about a time where you had an idea for improvement but your manager didn’t agree with you. How did you handle it?

This question is a great way to show your problem-solving skills and ability to work with others. When answering this question, it can be helpful to mention that you were able to convince your manager of the idea or how you implemented the idea despite their disagreement.

Example: “When I first started working at my previous company, I noticed that we had a lot of customers who would call in asking for help with their accounts but couldn’t remember their account numbers. I thought it would be beneficial if we could add an option on our website where customers could enter their phone number and get their account information sent to them via text message. My manager disagreed because he said it would take too much time to implement. Instead, I suggested adding a feature where customers could type in their last name and state and the system would automatically pull up their account information.”

10. If we offered you this position, what would be your reason for leaving your current job?

This question is a way for the interviewer to learn more about your career goals and how you view this role in relation to them. It’s important to be honest, but also show that you’re excited about this opportunity.

Example: “I’m looking for a new challenge where I can use my skills and experience to make an impact on the company. My current job has been great, but I feel like it’s time for me to take on more responsibility and grow as a professional.”

11. Can you tell me about one of your past projects that involved coding?

This question is a great way to show your knowledge of coding and how you can apply it in the workplace. When answering this question, try to describe what you did and why you chose that particular language or program.

Example: “In my last role as a software developer, I was tasked with creating an application for our customer service department. The goal was to create a system where customers could submit questions about their accounts and receive answers from our support team within 24 hours. To do this, I used Python because it’s easy to learn and has many libraries available for common tasks.”

12. What is your understanding of the role of a business analyst?

This question is a great way to show your knowledge of the role and how you can apply it in your work. When answering, be sure to include what you believe are the most important responsibilities of a business analyst.

Example: “As someone who has worked as a business analyst for five years, I understand that my primary responsibility is to help businesses achieve their goals by analyzing data and creating solutions based on those findings. In my previous position, I helped companies develop strategies for growth and implement new processes to improve efficiency.”

13. How comfortable are you discussing finances with clients?

This question can help the interviewer determine how comfortable you are with customer service and interpersonal skills. Discussing finances is a large part of working in this industry, so it’s important to be able to do so effectively.

Example: “I enjoy speaking with clients about their financial goals and helping them achieve those goals. I find that many people don’t know where to start when it comes to investing or saving for retirement, so I like being able to provide advice and guidance on these topics.”

14. What finance software programs are you familiar with?

This question is a great way to show your knowledge of the industry and how you can apply it. If you have experience with specific programs, list them in your answer. If not, explain which ones you would learn if hired.

Example: “I am familiar with Microsoft Excel, Google Sheets and Quicken. I also use Mint for my personal finances because it’s free and easy to use. I find that these three programs are sufficient for most financial tasks.”

15. Give us an example of a time where you went above and beyond for a client.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to mention the client’s name or how their life was positively impacted by your actions.

Example: “When I first started working as a teller at my local bank, there was an older gentleman who came in every day for lunch. He would always order the same thing, but one day he ordered something different. I asked him if everything was okay with his usual meal, and he said that he wanted to try something new. So, I went into the back of the kitchen and made him his usual meal anyway so he could take it home for dinner later.”

16. Walk us through your resume.

This question is a great way to show your interviewer that you have the ability to organize information and present it in an easy-to-understand format. When answering this question, be sure to highlight any relevant experience or skills that are listed on your resume.

Example: “I’ve been working as a customer service representative for five years now, but I’m always looking for ways to improve my resume. Last year, I took a course on how to write resumes and cover letters. It was very helpful because I learned how to make my resume more concise and focused on the most important aspects of my work history. Now, when I apply for jobs, I can usually get all of my relevant experience onto one page.”

17. Give us an example of a time when you used logic to solve a problem.

This question is a great way to show your problem-solving skills and how you use logic in your daily life. When answering this question, it can be helpful to give an example of a time when you used logic to solve a complex problem or challenge.

Example: “When I was working as a teller at my local bank, there were times when customers would come into the branch with questions about their accounts. One day, a customer came into the branch asking for help understanding her account balance. After looking over her account, I noticed that she had several overdraft fees on her account. She didn’t know why she had so many fees, but after explaining to her how overdraft fees work, she understood.”

18. Which area of finance interests you the most?

This question can help the interviewer determine if your skills and interests align with the job description. It also helps them understand what you hope to achieve in this role. When answering, consider which of the job’s responsibilities most interest you and how they relate to your own career goals.

Example: “I’m very interested in financial planning and budgeting. I’ve always enjoyed helping people plan for their future and find ways to save money or make more money. In my last position, I helped a lot of customers create budgets that were realistic but still allowed them to enjoy life. I think I could bring those same skills to this role.”

19. Are you comfortable working independently?

This question is a good way to assess your ability to work independently and manage your time. When answering this question, it can be helpful to mention how you plan your day or week and prioritize tasks.

Example: “I am comfortable working independently because I have done so for the past five years at my current job. At my previous company, I was responsible for managing my own projects and deadlines. I typically planned out my week ahead of time and then checked in with my manager once a month to discuss any changes that needed to be made.”

20. What are some things you think could be improved on in the banking industry?

This question is a great way to show your critical thinking skills and how you can improve processes. When answering this question, it’s important to be respectful of the industry as well as specific banks.

Example: “I think one thing that could be improved in the banking industry is customer service. I’ve noticed that many times when I call my bank for help with something, they’re not very helpful or knowledgeable about what I’m asking. This makes me feel like the company doesn’t care about its customers. If I were hired here, I would make sure that all employees are properly trained on how to handle calls from customers.”