20 NFP Interview Questions and Answers

NFP is a company that cares deeply about their employees’ and clients’ well-being. They are looking for people who are passionate about their work and who will go above and beyond to help their clients. If you are interviewing for a job at NFP, you can expect to be asked questions about your experience, your goals, and your motivation for working in the insurance industry. Here are some sample questions and answers to help you prepare for your interview.

NFP Interview Process

The interview process at NFP can vary depending on the position you are applying for. However, most positions will require at least one phone interview and one in-person interview. The interviews are generally fairly standard, with behavioral questions being asked in order to get to know the candidate better. However, some positions may require additional steps, such as a presentation or skills test. Overall, the interview process is relatively quick and easy, although it may take a few weeks to complete.

1. Tell me about a time where you had to work on multi-disciplinary teams.

This question is a great way to show your ability to work with others and collaborate. When answering this question, it can be helpful to mention how you worked together as a team to achieve a goal or overcome an obstacle.

Example: “In my last role, I was part of a multi-disciplinary team that focused on helping our clients find the best insurance plans for their needs. We had a diverse group of people who all brought different perspectives to the table, which helped us create more innovative solutions for our customers.”

2. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to be honest about your strengths and weaknesses. When answering this question, think of two or three things you’re good at and two or three things you need to improve on.

Example: “I am very organized and detail-oriented, which helps me stay focused when I’m working on projects. However, sometimes I get so caught up in my work that I forget to take breaks. This can lead to feeling overwhelmed and stressed out. To combat this, I make sure to set timers for myself throughout the day so I know when to take short breaks.”

3. Have you ever dealt with an upset client, how did you handle it?

This question is an opportunity to show your interpersonal skills and how you can diffuse a situation. When answering this question, it’s important to be honest about the experience but also highlight what you learned from it.

Example: “I once had a client who was upset because they were having trouble getting pregnant. I tried my best to listen to their concerns and offer advice on ways they could improve their chances of conceiving. After our conversation, I researched some additional methods that may help them conceive. They called me back later in the week thanking me for the information and letting me know they were pregnant.”

4. Do you have any experience working in the insurance industry?

This question is a great way to learn more about the candidate’s experience and how it relates to the position. If you’re interviewing someone with no insurance experience, consider asking them what they think their biggest challenges would be in this role.

Example: “I have worked as an independent consultant for several years now, helping clients find affordable health care plans that fit their needs. I’ve also worked at a small medical practice where we provided our patients with free consultations on different types of NFPs.”

5. How would you describe yourself as a leader?

This question is a great way to learn more about the leadership style of NFP. As a leader, you should be able to motivate your team and help them achieve their goals. You can use this opportunity to explain how you would approach being a leader in an organization like NFP.

Example: “I believe that leaders should always be available for their teams. I am someone who values communication and transparency, so I would make sure my team knows they can come to me with any questions or concerns. I also think it’s important to set clear expectations for employees. If I were working at NFP, I would want to ensure everyone knew what was expected of them and when they could expect feedback.”

6. Describe a time that you had to deal with a difficult team member, how did you handle it?

This question is an opportunity to show your leadership skills and ability to work with others. When answering this question, it can be helpful to mention a specific situation where you had to deal with a difficult team member or client and how you handled the situation.

Example: “In my last role as a financial advisor, I worked with a team of advisors who were all very different from one another. One day, one of my coworkers was having a bad day and took it out on me. Instead of getting upset, I calmly asked them what was wrong and if there was anything I could do to help. They apologized for their behavior and we moved forward.”

7. Why do you want to work at NFP?

This question is a great way to show your enthusiasm for the position and company. When you answer, make sure to highlight what attracted you to NFP in the first place. Consider mentioning specific aspects of the job listing that appealed to you or how your skills match up with the role’s requirements.

Example: “I want to work at NFP because I am passionate about helping people live healthier lives. Your mission statement resonates with me, as I believe everyone should have access to affordable healthcare. In my last position, I helped clients find ways to save money on their health insurance plans while still receiving quality care. I think I would be an excellent fit for this role.”

8. How well do you react to change?

NFP is a company that’s constantly changing and growing. They want to know how you’ll react to these changes, especially if they’re going to affect your job duties. When answering this question, try to show the interviewer that you can adapt to change well.

Example: “I’m very flexible when it comes to change. I understand that things are always evolving in business, so I’m ready for whatever may come my way. In fact, I welcome change because it gives me an opportunity to learn new things and grow as a professional.”

9. Would you consider yourself to be detail oriented?

This question is a great way to determine how well you can perform under pressure and if you’re able to meet deadlines. Detail orientation is an important skill for insurance professionals because they must be able to accurately record information about their clients’ policies, claims and other pertinent details.

Example: “Yes, I would definitely consider myself to be detail oriented. In my previous role as an accountant, I was responsible for recording all of the financial transactions that took place within our company. This required me to have excellent attention to detail so that I could ensure everything was recorded correctly.”

10. Give us an example of when you were under pressure to meet a sales target.

This question is a great way to assess how you handle pressure and whether or not you can meet sales targets. When answering this question, it’s important to show that you’re willing to work hard and achieve goals.

Example: “In my previous role as an insurance broker, I was under pressure to sell more policies than ever before. This led me to spend extra time researching new products and services that would help my clients. In the end, I managed to exceed my target by 10%, which helped my company grow.”

11. If you were given a task to complete with no instruction or help from your manager, what would you do?

This question is a great way to see how you would perform in an independent role. It’s important for employers to know that their employees can work independently and complete tasks without much help from management.

Example: “If I were given a task with no instruction or help, I would first try to figure out what the goal of the task was. Then, I would research any information I could find about the task online. If there wasn’t enough information available online, I would ask my manager if they had any additional information on the task.”

12. What would you do if you made a mistake while managing a large account?

This question is a great way to see how you respond to challenges and mistakes. It’s important for employers to know that you can learn from your errors and move forward with confidence.

Example: “I would first apologize to my client, explain what happened and offer them a solution. If I made an error in the calculation of their premium, I would immediately contact my supervisor or manager to discuss the situation. They would then help me find a resolution.”

13. Give me an example of a time you were able to improve upon the design standards for a project that you worked on.

This question is a great way to show your problem-solving skills and ability to think outside the box. When answering this question, it can be helpful to provide specific details about how you improved upon the design standards and what the results were.

Example: “In my last role as an NFP consultant, I was working with a client who wanted to create a new line of clothing that would appeal to their target demographic. However, they didn’t want to stray too far from their current brand identity. In order to meet both objectives, I suggested we use color blocking techniques in our designs. This allowed us to incorporate some of the same colors and patterns into the new line while also appealing to a different audience.”

14. How would you describe yourself as a person?

This question is a great way to learn more about the candidate’s personality and values. It also helps you determine if they are a good fit for your company culture. When answering this question, it can be helpful to mention one or two of your best qualities that relate to the job description.

Example: “I would describe myself as someone who is highly organized and detail-oriented. I am always looking for ways to improve processes and make them more efficient. I am also very empathetic and compassionate. I believe in treating others with respect and kindness. This makes me an excellent listener and communicator.”

15. Can you tell me about a time when you had to make a decision without all the information you needed. How did you go about making that decision?

This question is a great way to learn more about how you make decisions and the thought process behind them. It can also help an interviewer understand your problem-solving skills, which are important for this role.

Example: “In my last position as a financial advisor, I had a client who was looking into purchasing life insurance. However, they were unsure of what type of policy would be best for their situation. While it’s always ideal to have all the information before making a decision, in this case, I asked questions that helped me determine the right policy for them.”

16. What is something that you learned from your last internship?

This question can help the interviewer get to know you better and understand what skills you’ve developed since your last internship. You can use this opportunity to talk about a skill that you learned or something that helped you develop professionally.

Example: “In my last internship, I worked with a team of people who were all very passionate about their work. They would often share stories about how they got into insurance and why it was important for them to do their job well. It inspired me to find out more about NFP’s mission and values, which is one reason I’m so excited to be here today.”

17. When was a time that you wanted to give up but didn’t?

This question is a great way to show your determination and perseverance. It’s also an opportunity for you to talk about how you overcame challenges in the past.

Example: “When I was working as a sales associate at a clothing store, I had a customer who was very rude to me. She would come into the store with her two young children and expect me to help her right away. One day she came in with her kids again and asked me where a certain item was. Instead of helping her, I told her that I needed a break and walked away from the register. After taking a few deep breaths, I went back to my register and helped her find what she was looking for.”

18. How do you think your previous job prepared you for this position?

This question can help the interviewer understand how you’ve grown professionally and what skills you learned in your previous role that will be useful for this position. When answering, think about which of your past experiences helped you develop a specific skill or helped you learn more about NFP’s industry.

Example: “My last job was as an insurance agent at a small agency where I worked with clients to find affordable health care plans. This experience taught me how important it is to work with clients to find solutions that fit their needs while also meeting our company’s financial goals. It also taught me how to use my communication skills to explain complicated policies and procedures to customers.”

19. What would you say is your biggest strength?

This question is a great way to show your interviewer that you have the skills and abilities necessary for this role. When answering, it can be helpful to think about what you are most passionate about in your career.

Example: “My biggest strength is my ability to communicate with others. I am always looking for ways to improve my communication skills, so I take classes on public speaking and networking. In my last position, I was able to use my communication skills to help clients understand their insurance policies and how they could best use them.”

20. Are you comfortable taking orders from others?

This question is a good way to determine how you will fit into the company’s hierarchy. If your interviewer asks this, they are likely trying to understand if you would be able to take direction from their management team and adjust to the culture of NFP.

Example: “I am comfortable taking orders from others as long as I know that my work is valued by those above me. In my last role, I was tasked with managing a large group of employees who were all working on different projects. While I didn’t have direct control over what each person did every day, I made sure to communicate regularly with everyone so that we could ensure our clients’ needs were being met.”