20 Nordstrom Rack Interview Questions and Answers

Nordstrom Rack is a popular retailer for both brand name and private label fashion. Because of this, those who are interviewing for a position at Nordstrom Rack should be prepared to answer questions about both types of merchandise. In this article, we will provide some sample Nordstrom Rack interview questions and answers to help you prepare for your interview.

Nordstrom Rack Interview Process

The interview process at Nordstrom Rack is generally quick and easy. Most applicants report being interviewed within a week of applying, and many say they were offered the job on the spot. The questions tend to be general in nature, focusing on customer service and teamwork. Applicants with previous retail experience often have an advantage, but it is not required.

1. How would you deal with an upset customer?

This question is a great way to assess how you would handle conflict in the workplace. It’s important for employers to know that you can resolve customer complaints and keep them happy, which helps maintain their business. When answering this question, it’s important to show your problem-solving skills and ability to remain calm under pressure.

Example: “I believe that every customer deserves excellent service, so I would do everything I could to make sure they were satisfied with their shopping experience. If an upset customer came to me, I would first apologize for any inconvenience and then find out what was wrong. After listening to their complaint, I would try my best to solve the issue by offering a refund or exchange.”

2. What is your favorite fashion trend right now?

This question is a great way to learn more about your potential new colleague’s personal style. It also helps the interviewer get an idea of what you like and how that might influence your work at Nordstrom Rack. When answering this question, it can be helpful to mention a trend that you enjoy but also one that you would not personally wear. This shows that you are able to appreciate all types of fashion while still maintaining your own unique sense of style.

Example: “I love the current crop top trend because I think it’s fun to mix high-fashion with casual pieces. However, I don’t think I could pull off wearing crop tops myself, so I’m excited to help customers find ones that fit them well.”

3. Are you comfortable working a flexible schedule?

Nordstrom Rack is a retail store that offers extended hours, including evenings and weekends. The interviewer may ask this question to determine if you’re willing to work these hours. In your answer, explain how you would handle working an unconventional schedule.

Example: “I am comfortable with flexible schedules because I have worked in retail before. I know the importance of being available when customers need us. However, I also understand the value of having time off during the week. If hired, I plan on taking advantage of my days off by sleeping in and spending time with my family.”

4. Describe your experience in customer service.

Nordstrom Rack is a retail store that offers customer service. The hiring manager may ask this question to learn more about your experience in the field and how you can apply it to their company. To answer, think of a time when you provided excellent customer service. Explain what steps you took to ensure customers were happy with their shopping experience.

Example: “I have worked as a sales associate at several clothing stores throughout my career. I enjoy helping people find clothes they love and providing them with information on sizing and care. In one previous position, I had a customer who was looking for a dress for her daughter’s wedding. She wasn’t sure what style would look best on her body type. I asked her questions about her preferences and helped her try on different styles until she found the perfect dress.”

5. Tell me about a time when you had to compromise on what the customer wanted and what was best for the company.

This question is a great way to assess your customer service skills and ability to make tough decisions. When answering this question, it can be helpful to provide an example of how you handled the situation and what the outcome was.

Example: “When I worked at my previous job, we had a customer who wanted us to hold her online order for two weeks so she could return some items without paying shipping fees. While I understood that she didn’t want to pay for shipping twice, I explained to her that if we held her order, other customers would have to wait longer for their orders. In the end, she agreed to pay for shipping on her second order.”

6. Rate your selling ability from 1-10 (1 being low, 10 being high).

This question is a way for the interviewer to assess your confidence level and determine if you’re qualified for the position. When answering this question, be honest about your experience and highlight any skills that make you an effective salesperson.

Example: “I would rate my selling ability at 8 out of 10. I have extensive knowledge of fashion trends and can help customers find exactly what they’re looking for. In my previous role as a sales associate, I helped customers find their size and style preferences while also recommending new brands and products based on their needs.”

7. Do you have any retail experience? If so, tell us about it.

This question is a great way to learn about your potential new employer. It’s also an opportunity for you to share what you’ve learned from previous jobs and how it can help you succeed in this role.

Example: “I worked at a local boutique for two years, where I gained experience with customer service and sales. The store was small, so I had the chance to do everything from helping customers find their sizes to organizing inventory. This experience taught me that no matter what my job title is, I’m always there to help customers.”

8. Why do you want to work at Nordstrom Rack?

This question is an opportunity to show your enthusiasm for the position and company. When answering this question, it can be helpful to mention a specific aspect of Nordstrom Rack that you like or something about the company’s culture that appeals to you.

Example: “I want to work at Nordstrom Rack because I love fashion and am passionate about helping customers find clothes they love. In my last job as a sales associate at a boutique clothing store, I noticed how many people would come in looking for help finding flattering outfits. I enjoy being able to offer advice on what looks good on different body types and helping customers feel confident in their style.”

9. Would you rather work alone or as part of a team?

This question is a great way to determine how you would fit into the Nordstrom Rack culture. The company values teamwork and collaboration, so it’s important that you’re able to work well with others. When answering this question, try to emphasize your ability to collaborate and communicate effectively.

Example: “I prefer working in teams because I find that we can accomplish more when we all work together. In my last position, I was part of a team that worked on a project for two months. We were able to come up with some really creative solutions to our client’s problems, which led to us winning the account.”

10. Have you worked in the luxury market before?

This question is a great way to see if you have experience working in the luxury fashion industry. Nordstrom Rack offers many brands that are considered high-end, so it’s important for them to know whether or not you’re familiar with these types of products and how to sell them effectively.

Example: “I’ve worked at several different retailers throughout my career, but I do have some experience selling luxury goods. At my last job, we had a small selection of designer clothing and accessories, which I learned more about during training. I also helped customers find the right size and color when they were looking for something specific.”

11. What are some qualities that make a good salesperson?

This question is a great way to show the interviewer that you have experience working in sales and can apply those skills to your new role. When answering this question, it’s important to highlight qualities like communication, organization and problem-solving skills.

Example: “A good salesperson needs to be confident but also empathetic. They need to listen carefully to their customers’ needs and find ways to meet them while still offering products within their budget. A good salesperson should also be organized and able to multitask. I am always prepared for any situation with my customer and know how to handle challenging situations.”

12. What has been your greatest professional accomplishment?

This question is an opportunity to show the interviewer your ambition and desire for success. It’s important to highlight a professional accomplishment that relates to the position you’re applying for, but it can also be beneficial to include personal achievements in your answer.

Example: “My greatest professional accomplishment was when I became the top sales associate at my previous job. This achievement motivated me to continue working hard and helped me realize that I could achieve more than I thought possible. In this role, I hope to motivate other associates to reach their full potential as well.”

13. What hours are you available to work?

This question is a way for the interviewer to learn more about your availability and how it fits with their needs. When answering this question, be honest about your availability but also highlight any flexibility you may have.

Example: “I am available to work from 9am-5pm Monday through Friday. I do not have any conflicts that would prevent me from working these hours. However, if there was an opportunity to work additional hours or on weekends, I would be happy to accommodate.”

14. What kind of environment do you prefer to work in?

This question is a way for the interviewer to learn more about your personality and preferences. Nordstrom Rack employees work in an open environment, so it’s important that you’re comfortable with this type of setting. When answering this question, try to emphasize how much you enjoy working in an open space.

Example: “I prefer to work in an open environment where I can collaborate with my coworkers. In my last job, we worked in cubicles, but there was still plenty of room to move around and talk to each other. I like being able to see what everyone else is doing and get feedback from them as well.”

15. Can you describe a time where you were under pressure but stayed calm?

This question is a great way to assess how well you perform under pressure. Nordstrom Rack managers are often responsible for handling large crowds of customers, so it’s important that they can stay calm and focused in these situations.

Example: “I was working as a sales associate at a department store when the power went out during Black Friday. It was my first year on the job, and I was nervous about what would happen. However, I stayed calm and helped other employees find emergency lighting while we waited for the power to come back on. The lights came back on within 20 minutes, but I think staying calm helped me get through that situation.”

16. You’re asked to help out another department that’s short staffed during your shift. The manager asks if you can stay longer than scheduled. You really need to leave early. What do you say?

This question is designed to see how you handle conflict and your ability to prioritize. It’s important that you show respect for the other department, but also let them know that you need to leave early.

Example: “I would first apologize to the manager of the department I was helping out. Then, I would ask if they needed me to stay longer or if someone else could cover my shift. If no one can cover my shift, I would offer to stay until the end of my scheduled time.”

17. Give an example of how you’ve sold something to someone who did not want to buy it.

This question is a great way to see how you can overcome objections and close sales. It also shows the interviewer that you have experience overcoming challenges in your previous roles.

Example: “In my last role, I was selling a new line of designer shoes to customers who were looking for discounts on their favorite brands. One customer came into the store and told me they did not want to buy anything because it was too expensive. I asked them what kind of discount they wanted, and we worked together to find a shoe that fit their needs at a price point they were comfortable with.”

18. How does our store compare to other stores you have worked at?

This question helps the interviewer determine if you have experience working in a similar retail environment. Use your answer to highlight any similarities or differences between Nordstrom and other stores you’ve worked at, such as customer service standards, sales goals and employee training programs.

Example: “I find that Nordstrom has many of the same values as my previous employer, which is why I applied here. Both companies are committed to providing excellent customer service and quality products for their customers. However, I think Nordstrom’s focus on customer satisfaction sets it apart from other retailers. For example, when I was working at my last job, we had a policy where we would give customers a full refund if they were not satisfied with their purchase. Nordstrom also offers free shipping both ways.”

19. We pride ourselves on having great customer service. How important is this to you?

Nordstrom Rack is a department store that offers discounted prices on brand name and private label merchandise. The company prides itself on its customer service, so it’s important to show the interviewer you understand how this aspect of the business works.

Example: “I think great customer service is one of the most important things for any retail establishment. I know Nordstrom has a reputation for having excellent customer service, so I would be honored to work here knowing I could help maintain that reputation.”

20. What makes you stand out from other applicants?

This question is a great opportunity to show the interviewer that you have unique skills and talents. You can answer this question by describing your most relevant experience, education or training.

Example: “I am an experienced retail associate with five years of customer service experience. I also hold a bachelor’s degree in business administration from the University of Washington, which has given me valuable knowledge about marketing and sales strategies. My communication skills are excellent, and my attention to detail makes me a strong candidate for this position.”