20 Northeast Georgia Health System Interview Questions and Answers

Northeast Georgia Health System (NGHS) is a not-for-profit community health system serving over 1.8 million people in northeast Georgia. With 11 hospitals, a medical group, and a network of urgent care and outpatient facilities, NGHS is committed to improving the health of our community.

When it comes to interviews, NGHS focuses on behavioral and situational questions that help us get to know the candidate better. We want to know how they have handled difficult situations in the past and what they would do in a variety of scenarios.

Here are some sample questions that we typically ask candidates:

– Tell me about a time when you had to deal with a difficult customer or patient. – What would you do if you were faced with a ethical dilemma? – Tell me about a time when you had to go above and beyond to get the job done. – Describe a time when you had to deal with a difficult co-worker. – Tell me about a time when you made a mistake at work. How did you handle it?

Answering these questions honestly and thoughtfully will give us a better sense of who you are and how you would fit into our organization.

Northeast Georgia Health System Interview Process

The interview process at Northeast Georgia Health System is quick and to the point. Questions asked are mostly geared towards patient care and teamwork situations. The interviewer is kind and calm, making the interviewee feel relaxed.

Patient Registration Representatives have it easy- a Skype interview followed by an in person interview. They ask about previous work history and how coworkers would describe the applicant.

EKG Techs have a very informative first interview, with a second one to follow if they are potential candidates.

Patient Care Technicians have an initial phone interview with a hiring specialist. If they pass that, they move on to an in person interview which is a hiring event that involves interviewing with managers of different units at the hospital.

Medical Office Assistants receive a screen call from HR and then are set up for an in person interview that same week. Offers are extended via email four days later.

Caregivers and CNAs have an easy no-complaint interview process.

Healthcare Professionals have a two-step interview process with human resources, and then they interview with the hiring manager and possibly the provider they will be working for.

PCT Patient Care Techs have initial phone interviews followed by a second depending

1. Describe a time where you had to make a difficult decision.

When answering this question, it can be helpful to provide a specific example of how you made the decision and what the outcome was.

Example: “When I first started working as an ER nurse, there was one night where we had multiple patients who were in need of immediate care. One patient needed surgery for a broken leg, another needed stitches after falling off their bike and another needed treatment for a severe asthma attack. In this situation, I decided that I would perform the surgery on the patient with the broken leg first because they could not walk on their own and needed help getting to other rooms. Then, I treated the patient with the asthma attack and finally stitched up the patient who fell off their bike.”

2. How would you handle an upset patient?

This question can help interviewers assess your interpersonal skills and ability to handle challenging situations. In your answer, try to demonstrate that you have the patience and empathy needed to calm a patient’s concerns or complaints.

Example: “I would first listen to what they had to say and then reassure them that I understand their frustration. If it was something I could fix, I would do so immediately. If not, I would explain why we couldn’t address their concern at that time and offer to find someone who could provide an answer.”

3. What experience do you have working with patients that have disabilities?

This question is a great way to determine how you will interact with patients who have disabilities. It also shows the interviewer that you are willing to help others and work as part of a team. When answering this question, it can be helpful to mention any specific training or certifications you may have in working with disabled patients.

Example: “I worked at my previous hospital for three years, where I was responsible for helping patients with physical therapy exercises. This included working with patients who had spinal cord injuries, amputations and other disabilities. I am very comfortable working with these types of patients, and I believe that my experience has prepared me well for this role.”

4. Do you work well under pressure?

Working in a hospital setting can be stressful, and employers ask this question to make sure you have the ability to work under pressure. When answering this question, try to show that you are able to stay calm when things get hectic.

Example: “I find that I am quite good at working under pressure. In my last position as a nurse’s aide, I was responsible for helping patients with their medications. Sometimes, there were several patients who needed help at once, but I always made sure they all got their medication on time. I think I would thrive in your busy environment.”

5. Please describe your nursing philosophy.

This question is an opportunity to show the interviewer your values as a nurse and how they align with those of the hospital. When answering this question, it can be helpful to refer to one or two specific examples from your experience that demonstrate your nursing philosophy.

Example: “My nursing philosophy is centered on providing compassionate care for my patients. I believe that every patient deserves to feel safe and cared for while in our hospital, and I am committed to making sure each person feels like their needs are being met. In my previous role, I had a patient who was nervous about her upcoming surgery. She asked me if I would stay by her side during the procedure so she wouldn’t feel alone. I happily agreed, and we spent some time talking before her surgery. By the end of the day, she felt much more comfortable and ready for her procedure.”

6. Tell me about a time when you made a mistake, how did you correct it?

Employers ask this question to see how you respond to challenges and learn from your mistakes. When answering, be honest about the mistake you made and explain what steps you took to fix it or prevent it in the future.

Example: “When I first started working as a nurse, I was so focused on my patient that I forgot to check their vital signs every hour. My supervisor noticed and pulled me aside to discuss the importance of checking vitals regularly. Since then, I have learned to check vitals at least once an hour.”

7. Why are you interested in this position at Northeast Georgia Health System?

This question is an opportunity for you to show the interviewer that you have done your research on the organization and are genuinely interested in working there. When answering this question, it can be helpful to mention a few of the core values listed on their website or any other aspects of the company that appeal to you.

Example: “I am very excited about this position because I believe in Northeast Georgia Health System’s mission to improve the health of our community through excellent care. I also really like the idea of being part of a team that works together to achieve common goals. As someone who has worked as a nurse for five years now, I feel confident that my skills and experience make me a great fit for this role.”

8. What is your greatest weakness as a nurse?

This question is a common one in nursing interviews. It allows you to show your honesty and self-awareness, which are two important qualities for nurses. When answering this question, try to choose something that shows how you have grown as a nurse.

Example: “My greatest weakness as a nurse is my ability to multitask. I am always trying to do too much at once, which can lead to mistakes. However, over the last year, I have learned to prioritize tasks better and focus on one thing at a time. This has helped me become more efficient.”

9. How would you deal with a conflict between two coworkers?

Conflict is a natural part of any workplace, and it’s important to know how you would handle such situations. When answering this question, be sure to highlight your communication skills and ability to work with others.

Example: “I have had the opportunity to work in several different departments at my current job, so I understand that conflict can happen anywhere. If two coworkers were having an issue, I would first make sure they both knew I was there for them if they needed anything. Then, I would ask each person what their concerns were and try to help them find a solution together.”

10. What can you bring to Northeast Georgia Health Systems?

This question is an opportunity to show the interviewer that you have researched their organization and understand what they value. Use your answer to highlight how your skills, experience and personality fit with the values of Northeast Georgia Health System.

Example: “I can bring a strong work ethic, commitment to teamwork and my ability to communicate effectively with patients and colleagues. I am also highly organized and detail-oriented, which will help me ensure patient records are accurate and up-to-date. Finally, I am passionate about helping others and improving the health of our community.”

11. What type of atmosphere do you like to work in? Are you comfortable working with other people or by yourself?

The interviewer may ask this question to learn more about your personality and how it fits with the culture of their organization. When answering, try to describe an environment that is similar to the one you’re interviewing for.

Example: “I enjoy working in a team-oriented atmosphere where everyone supports each other. I also like when there are clear expectations and goals so we can all work toward achieving them together. In my last position, I worked in a large department but still felt like I had plenty of opportunities to advance.”

12. Where do you see yourself in 5 years?

This question is a great way to learn more about your potential new colleague’s career goals. It also helps employers see if you’re a good fit for their organization, as they can get an idea of how long you plan on staying with the company. When answering this question, it’s important to be honest and realistic.

Example: “I hope to have progressed in my current role by five years. I would love to have earned a promotion or two, and I’m hoping to continue working toward my goal of becoming a nurse manager.”

13. What is the most important thing for our patients to remember during their stay here?

This question helps the interviewer determine how you can help patients and their families feel comfortable during their stay. Your answer should include a specific example of something you did to make a patient or family member’s experience more positive.

Example: “The most important thing for our patients to remember is that we are here to help them get better. I once had a patient who was nervous about her upcoming surgery, so I took some time to explain what would happen before her procedure. She felt much more at ease after our conversation, and she told me later that it helped her relax.”

14. What type of training do you think you will need if you were hired?

The interviewer may ask this question to see if you are willing to learn new things and adapt to the culture of Northeast Georgia Health System. If you have no formal training, explain what type of training you would like to receive.

Example: “I think I could use some more medical terminology training. I understand that there is a specific way we should communicate with each other in the hospital setting, so I am open to learning how to do that properly.”

15. Would you be able to lift heavy objects over 50 pounds by yourself?

This question is a way for the interviewer to assess your physical capabilities and how they may affect your ability to perform certain tasks. When answering this question, be honest about your physical abilities and discuss any training or certifications you have that would help you complete this task.

Example: “I am physically capable of lifting heavy objects over 50 pounds by myself. I have been working out regularly at my local gym and recently completed a certification in weightlifting. This has helped me become more confident in my strength and overall fitness.”

16. Describe your typical day as a nurse.

This question is a great way to learn more about your potential new colleagues. It also helps employers understand what you expect from the position and how it fits into your life. When answering this question, try to be as specific as possible.

Example: “My typical day starts with checking my patients’ vitals and making sure they’re comfortable. I then check in on any patients who are waiting for me before starting rounds with my team. We discuss each patient’s progress and make sure we have everything we need to provide excellent care. After rounds, I spend time with individual patients, helping them meet their goals.”

17. We are looking for someone who has knowledgable and up-to-date on current treatment options. Do you feel confident that you fit that description?

This question is a great way to determine if the candidate has the qualifications you are looking for. It also allows you to see how they feel about their own knowledge and experience.

Example: “I am confident that I have up-to-date knowledge on current treatment options, as I make it a point to stay informed through continuing education courses and seminars. I also regularly read medical journals and attend conferences where experts in various fields of medicine present new information.”

18. When was the last time you dealt with a difficult patient, how did you handle them?

This question is a great way to see how you handle conflict. It’s important that you can remain calm and professional when dealing with challenging patients or clients, so it’s important to show the interviewer that you have these skills.

Example: “I once had a patient who was very upset about their diagnosis. They were worried about what this meant for them and their family, but I remained calm and explained everything in detail. I also offered to answer any questions they might have. This helped put them at ease and allowed me to help them understand their diagnosis.”

19. How would you explain a procedure to a scared child?

This question is a great way to test your communication skills and ability to empathize with patients. When answering this question, it can be helpful to think of a time you had to explain something difficult to someone who was scared or nervous.

Example: “I once worked in an urgent care center where I saw many children come in for stitches after falling off their bikes or skateboards. Some kids were very scared when they came into the office, but I always made sure to talk to them about what we would do before starting any procedures. I would let them know that I would hold their hand while doing anything uncomfortable and make sure they understood everything I said.”

20. In what ways are nurses expected to perform that go beyond basic medical care?

This question helps the interviewer determine how you can contribute to the Northeast Georgia Health System team. Use examples from your experience that show you are a compassionate and empathetic nurse who is willing to go above and beyond for patients.

Example: “As a registered nurse, I am expected to perform my job duties with compassion and empathy. In addition to providing medical care, I also help patients feel comfortable by speaking in a calm voice and making sure they understand their treatment plan. I also make sure to communicate any changes or concerns to doctors so they can address them as soon as possible.”