20 Norwegian Cruise Line Interview Questions and Answers

Norwegian Cruise Line is a travel company that specializes in cruises to exotic destinations. If you’re interested in working for Norwegian Cruise Line, you’ll need to be prepared to answer some specific interview questions about the company and its cruise ships. In this article, we’ll give you some tips on how to answer Norwegian Cruise Line interview questions.

Norwegian Cruise Line Interview Process

The interview process at Norwegian Cruise Line can vary depending on the position you are applying for. However, most positions will require at least one phone screening with either a recruiter or hiring manager, followed by one or more in-person interviews. For some positions, you may also be asked to complete an assignment as part of the interview process. Overall, the interview process is generally positive, though it can be lengthy and may involve multiple rounds of interviews.

1. What do you know about Norwegian Cruise Line?

This question is a way for the interviewer to assess your knowledge of the company and its operations. It’s important to research the company before you go in for an interview, so you can show that you’re serious about working there. In your answer, try to include facts about the company as well as what attracted you to it.

Example: “I know Norwegian Cruise Line has been around since 1966, when it was founded by two Norwegians. I also know that it offers cruises to destinations all over the world, including Alaska, Europe, Mexico and the Caribbean. I’ve always wanted to travel the world, so this company seems like a great place to do that.”

2. How would you handle an irate customer?

This question is a great way to assess your customer service skills. It’s important for employees in the travel industry to be able to handle difficult customers with tact and grace, so employers ask this question to make sure you have those skills. In your answer, explain how you would approach an irate customer and what steps you would take to calm them down.

Example: “I’ve had experience dealing with irate customers before, and I know that it’s best to remain calm when they are upset. If they’re yelling at me, I will try my best to listen to their concerns without interrupting them. Once they’ve finished speaking, I’ll apologize for any inconvenience and offer to help resolve the issue.”

3. Why do you want to work at Norwegian Cruise Lines?

This question is a great way for employers to learn more about your interest in their company. When answering this question, it can be helpful to mention specific aspects of the job that you are excited about or how you feel like you would fit into the role.

Example: “I have always been interested in working on cruise ships because I love traveling and meeting new people. I also think that Norwegian Cruise Lines has an amazing reputation as a travel company, so I am very excited to work here.”

4. What are some of your strengths and weaknesses?

This question is a common one in interviews, and it’s important to be honest about your strengths and weaknesses. When answering this question, think of two or three strengths you have that are relevant to the position and explain how they help you succeed. Then, list a weakness and explain what steps you’ve taken to improve it.

Example: “I am an excellent communicator, both written and verbal. I feel comfortable speaking in front of large groups and can easily make small talk with new people. My biggest weakness is my attention to detail. In college, I took a course on organizational skills to learn ways to improve my ability to stay organized. Now, I use several apps to keep track of my tasks.”

5. Do you have experience working in a team environment?

Working in a team environment is an important part of working for Norwegian Cruise Line. The company wants to know that you can work well with others and are willing to take on the responsibilities of being a member of a team. When answering this question, it’s important to show your ability to collaborate with others and be a team player.

Example: “I have worked in a team environment throughout my career. I find that teamwork makes projects more efficient and allows everyone to learn from each other. In my last position, I was one of five people who made up our department. We all had different strengths and weaknesses, but we were able to support each other when needed.”

6. Tell me about a time when you had to deal with a difficult situation or person.

This question is a great way to learn more about how you handle conflict and challenges. When answering this question, it can be helpful to talk about a time when you had to use your problem-solving skills or communication skills to resolve the situation.

Example: “When I was working as an assistant manager at my previous job, there was one customer who would come into the store every day and complain about something. It got to the point where we were all getting annoyed with her. One day she came in complaining that our prices were too high. I calmly explained to her that our prices are competitive compared to other stores in the area. She left without any further complaints.”

7. Are you comfortable speaking on the phone for long periods of time?

This question is a way for the interviewer to assess your communication skills. It’s important that you are able to communicate clearly and concisely with customers, so it’s best if you have experience speaking on the phone in a professional setting.

Example: “I am comfortable speaking on the phone for long periods of time because I’ve done it before. In my previous position as an administrative assistant, I was responsible for answering phones and taking messages for my supervisor. I also had to make outgoing calls to clients and vendors to schedule appointments or answer questions.”

8. Can you provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to think of a specific time when you helped someone in need or went above and beyond for a customer.

Example: “When I worked at my previous job as a sales associate, one of my customers came into the store looking for a gift for their daughter’s birthday. They were having trouble finding something that they liked, so I offered to go through our inventory with them to find something that would work. After going through all of our options, we found a necklace that she loved. She was very happy with her purchase and told me how much she appreciated my help.”

9. Do you have any sales experience?

Norwegian Cruise Line is a travel company, so they want to know that you have experience selling. They are looking for candidates who can sell their cruise experiences and excursions to customers. If you do not have sales experience, explain what other types of customer service or management experience you have.

Example: “I have no formal sales experience, but I am very outgoing and friendly. I enjoy talking with people and making them feel comfortable. In my previous job as a server at a restaurant, I learned how to make customers happy by being attentive and helpful. I also learned how to upsell certain menu items to help the business make more money.”

10. Have you ever worked with a diverse group of people before?

Norwegian Cruise Line is a company that hires employees from all over the world. The interviewer wants to know if you have experience working with people who are different than you. Show them that you can be respectful of other cultures and backgrounds.

Example: “I’ve worked in an international environment before, so I’m used to working with people who speak different languages or come from different countries. In my last job, I had coworkers from Germany, France, Spain and Italy. We were able to communicate using Google Translate, but we also learned some basic phrases in each other’s language. It was fun learning about our differences and finding ways to work together.”

11. Describe your experience in the hospitality industry.

This question is a great way to learn about your potential co-workers and how they view you. It’s also an opportunity for you to show the interviewer that you’re passionate about hospitality and have experience in this field.

Example: “I’ve worked as a server at a restaurant since I was 18 years old, so I’m very familiar with the hospitality industry. My favorite part of working there has always been interacting with customers and making sure they enjoy their dining experience. I love learning about new cultures and meeting new people, which makes my job fun.”

12. What is your availability like?

This question is a way for the interviewer to learn more about your availability and how you plan your schedule. It’s important to be honest in this situation, as it can help them determine if you’re a good fit for their company.

Example: “I’m available Monday through Friday from 8 a.m. to 5 p.m., but I am also available on weekends if needed. I have no plans during that time period, so I would love to work with Norwegian Cruise Line.”

13. Are you willing to travel, sometimes up to 15 days straight?

Traveling for work can be a challenge, but it’s important to let the interviewer know that you’re willing to do what is necessary to get the job done. If you have experience with long travel periods, share your strategies for staying productive and maintaining good mental health while on the road.

Example: “I’ve worked in sales before, so I’m used to traveling for extended periods of time. When I was working as a sales representative for XYZ Company, I would often spend 15 days straight on the road. To stay healthy during this time, I made sure to pack plenty of snacks and water bottles to keep me energized throughout the day. I also scheduled my calls and meetings around meal times to ensure I got enough food into my body.”

14. Do you speak any other languages besides English?

Norwegian Cruise Line is looking for employees who can communicate with customers in their native language. If you speak another language, let the interviewer know that you are willing to help translate for guests on board.

Example: “I am fluent in Norwegian and English. I also have a basic understanding of Spanish, which I learned in high school. While working here, I would be happy to translate for our international guests.”

15. Would you be able to lift heavy objects such as luggage?

This question is asked to determine if you are physically capable of performing the job. The interviewer wants to know that you can lift up to 50 pounds and perform other physical tasks required for the position.

Example: “Yes, I have experience lifting heavy objects such as luggage on a daily basis at my current job. I am in good shape and regularly work out to stay fit. I also take care of myself by eating healthy foods and getting plenty of sleep.”

16. Are you available to work weekends, nights and holidays?

Norwegian Cruise Line is a travel company that takes customers to exotic destinations using cruise ships. The company needs employees who are willing to work weekends, nights and holidays when necessary. When answering this question, make sure you let the interviewer know about your availability for these types of shifts.

Example: “I am available to work any shift as long as it’s within my schedule. I understand that working weekends, nights and holidays may be required at times. However, I am happy to do so if needed.”

17. If we were to called one of your references what would they say about you?

This question is a great way to learn more about your candidate’s character and personality. It also allows you to see how they interact with others, which can be an important part of the hiring process.

Example: “I would hope that my references would say I am a hard worker who always puts in 110% effort. They would probably tell you that I’m very friendly and easy to get along with, but I know when it’s time to buckle down and work. I think they would appreciate my sense of humor and ability to make them laugh.”

18. Describe to us how you handled a conflict with a coworker.

This question is a great way to learn more about your potential coworkers’ interpersonal skills. It’s important that you choose a conflict that was resolved successfully and one in which you learned something from the experience.

Example: “I once had a coworker who would often make fun of me for my accent. I tried to ignore it at first, but eventually I told him that his comments were making me uncomfortable. He apologized and promised not to do it again. After that, he started asking me questions about Norway so we could have deeper conversations during our breaks.”

19. What do you think separates Norwegian from its competitors?

This question is a great way to show your knowledge of the company and how you can contribute to its success. When answering, it’s important to highlight what makes Norwegian Cruise Line unique from other cruise lines. You may also want to mention any specific features that appeal to you about the company.

Example: “I think one thing that separates Norwegian Cruise Line from its competitors is the variety of destinations it offers. I’ve always wanted to visit Alaska, so when I saw that Norwegian offered cruises there, I knew I had to apply for this position. Another thing that sets Norwegian apart is its customer service. The employees seem very friendly and helpful, which is something I strive to do in my own career.”

20. Why did you leave your previous job?

This question can help an interviewer learn more about your career path and how you’ve grown professionally. When answering this question, it can be helpful to mention a specific skill or quality that you developed in your previous job that helped you grow as a professional.

Example: “I left my last position because I wanted to work for a company with more opportunities for growth. At my previous job, I learned valuable customer service skills that have helped me become the person I am today. Now, I’m ready to take on new challenges and continue growing as a professional.”