20 O2 Interview Questions and Answers

When it comes to interviewing for a position at O2, there are a few key things to keep in mind. First, be prepared to discuss your experience with non-voice services, including text, media messaging, games, music, and video. Secondly, be ready to talk about your data connections experience. Finally, be sure to have some questions of your own prepared to ask the interviewer – this will show that you’re truly interested in the position and company.

O2 Interview Process

The interview process at O2 is relatively straightforward. After applying online, candidates will be contacted for a brief pre-interview discussion. If the pre-interview goes well, an interview will be scheduled. The interview is strength-based, and O2 recruiters are interested in learning more about how candidates’ skillsets match up with the company’s values. Following the initial interview, successful candidates will be invited to participate in a second, more detailed interview.

1. What do you think is the most important part of being a sales advisor?

This question is a great way to determine what the company values in its sales team. When answering, it can be helpful to refer to something you read on the job description or research about the company.

Example: “I think the most important part of being a sales advisor is having excellent customer service skills. I believe that if you treat your customers well and provide them with quality products and services, they will continue to do business with you. In my last role as a sales advisor, I was able to increase my department’s revenue by 20% within six months because I focused on providing exceptional customer service.”

2. Why should we hire you as a store leader?

This question is an opportunity to show your leadership skills and how you can help the company succeed. When answering this question, it’s important to highlight your management experience and any specific skills that make you a good fit for the role.

Example: “I have several years of experience managing teams of up to 10 people. I’m confident in my ability to lead others and provide guidance when needed. In my last position, I was promoted from customer service representative to team leader after only six months on the job. My manager told me she chose me because I had excellent communication skills and was always willing to help out my coworkers.”

3. Do you have any experience leading and managing teams?

This question is an opportunity to show your leadership skills and how you can help the company succeed. If you have experience leading a team, describe what you did and how it helped your organization. If you don’t have direct management experience, talk about other ways you’ve led teams or projects in the past.

Example: “In my previous role as a customer service representative, I was responsible for managing incoming calls from customers who had questions about our products. I created a system where I could delegate tasks to my coworkers so we were all able to handle more calls per day. This allowed us to provide better customer service while also increasing sales.”

4. Have you ever had to deal with an upset customer, how did you handle it?

An interviewer may ask this question to see how you handle conflict and resolve customer issues. This can be an important part of the job, so it’s important that you show your ability to solve problems and help customers with their needs.

Example: “In my last position as a customer service representative for a telecommunications company, I had to deal with upset customers on a regular basis. One time, a customer called in because they were having trouble connecting to our network. After troubleshooting the issue, I determined that there was a problem with their modem. I offered to send them a new one at no charge, which resolved the issue.”

5. How would you respond if a customer was rude or unhelpful?

An interviewer may ask this question to assess your customer service skills and how you handle difficult situations. In your answer, try to show that you can remain calm and polite even when a customer is being rude or unhelpful.

Example: “I would respond by remaining calm and professional. I would listen carefully to what the customer was saying and then apologize for any inconvenience they experienced. If they were upset about their bill, I would explain our billing policies clearly and offer to help them find ways to reduce their bill.”

6. What are your short term & long term career goals?

This question is an opportunity to show the interviewer that you are motivated and have a plan for your career. It’s important to be honest about what you want, but also realistic about how long it might take to achieve those goals.

Example: “I am currently working toward my certification in O2 programming languages. Once I’ve achieved this goal, I would like to work as a programmer within O2. In five years, I hope to be managing a team of programmers.”

7. What qualities do you think make a good manager?

This question can help the interviewer get an idea of your management style and how you would approach managing a team. Your answer should include examples of specific qualities that you think are important for managers to have, as well as what skills you possess that could make you a good manager.

Example: “I believe that a good manager needs to be able to communicate effectively with their team members. I also think it’s important for them to be organized and prepared for meetings or projects so they can provide clear instructions and expectations. Finally, I think it’s essential for managers to be empathetic and understanding when employees need support.”

8. Which O2 products/services interest you the most?

This question helps the interviewer determine if you have a good understanding of what O2 offers. It also allows them to see which products/services you are most passionate about and how they can use that information to help you succeed in your role.

Example: “I am very interested in the O2 Business service, as I think it would be beneficial for my current employer. The ability to provide our employees with free data is something we’ve been looking into, and this seems like an excellent option. I’m also excited about the new O2 mobile app, as I think it will make things much easier for customers.”

9. Describe your sales style.

This question is an opportunity to show the interviewer that you have a proven track record of selling and closing deals. You can describe your sales style, how you approach potential clients and what strategies you use to close sales.

Example: “I am very personable when it comes to meeting new people and making connections. I find that being friendly and open helps me build rapport with my prospects and leads to more productive conversations about our services. I also like to ask questions to learn more about their business so I can provide solutions that meet their needs.”

10. How would you sell our new 5G service to a customer that isn’t interested in upgrading their plan?

The interviewer may ask you this question to see how you would handle a challenging customer service situation. In your answer, demonstrate that you can empathize with the customer and use your communication skills to help them understand why upgrading their plan is beneficial.

Example: “I would first try to understand what they like about their current plan and find out if there are any specific features of our new 5G service that might interest them. For example, I could explain that our new 5G service offers faster speeds for online gaming or streaming videos. If they aren’t interested in those benefits, I would offer to upgrade their plan at no additional cost.”

11. Tell me about a time when you were surprised by something a customer said, how did you handle it?

This question can help the interviewer understand how you react to challenging situations and how you handle customer complaints. When answering this question, it can be helpful to mention a specific situation where you handled a complaint well or helped resolve a problem for a customer.

Example: “I once had a customer call me because they were upset that their phone wasn’t working properly. They said that I was supposed to give them a new phone every year, but they had only had theirs for six months. I apologized for any inconvenience and explained our policy of giving customers a new phone after 12 months. The customer seemed satisfied with my explanation.”

12. Are you comfortable working on commission?

This question is a great way to determine if the company you’re interviewing with offers commission-based pay. If they do, it’s important to understand how much of your salary will be based on sales and how often you’ll receive that income.

Example: “I am comfortable working on commission because I know my performance can directly affect my paycheck. However, I also want to make sure that I’m not only being paid for sales but also for other aspects of my job such as customer service and meeting quotas.”

13. If a customer is unhappy with one of our services, what will you do to solve the problem?

An interviewer may ask this question to assess your customer service skills. When answering, it can be helpful to mention a specific situation in which you helped resolve an issue for a client or customer.

Example: “If a customer is unhappy with one of our services, I would first try to understand the problem and find out what they expect from us as their provider. If there’s something we can do to improve the situation, I will offer solutions that help them feel satisfied. For example, if a customer has poor reception on their phone, I might suggest upgrading to a different plan.”

14. In your opinion, what makes O2 stand out from other mobile phone providers?

This question is an opportunity to show your knowledge of the company and how it compares to other providers. You can use this as a chance to highlight any unique features or services that you think make O2 stand out from its competitors.

Example: “O2 has always been known for its customer service, which I believe sets it apart from many other mobile phone providers. The company’s reputation for excellent customer service makes me confident in my decision to work here because I know that if I provide great service to customers, they will be happy with their experience.”

15. How do you motivate others?

This question can help the interviewer understand your leadership skills and how you motivate others to achieve goals. Use examples from past experiences where you motivated a team or individuals to complete projects on time, meet deadlines or improve their performance.

Example: “I believe in motivating my team members by showing them that I care about their well-being. For example, when one of my employees was going through a difficult personal situation, I asked her if there was anything I could do to help. She appreciated my concern and felt more comfortable talking with me about it. In another instance, an employee told me she wanted to learn more about our company’s social media presence. I offered to give her extra training so she could become more familiar with our online marketing strategies.”

16. When was the last time you went above and beyond for a customer?

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to provide an example of how you helped a customer and what the result was.

Example: “When I worked at my previous job, we had a customer who called in because they were having trouble with their internet connection. The customer was very upset because they couldn’t get online to do work for school. After troubleshooting the issue, I found out that the problem was due to a loose wire. I offered to come to the customer’s home to fix the issue, which they accepted. I fixed the issue and even showed them how to check the wires themselves if they ever needed to.”

17. How would you describe yourself in three words?

This question is a way for the interviewer to get to know you better. They want to see if your personality matches their company culture and values. When answering this question, try to be as genuine as possible.

Example: “I would describe myself as driven, empathetic and creative.”

18. How do you feel about helping customers learn more about our products and services?

The interviewer may ask this question to see if you’re willing to educate customers about the company’s offerings. Your answer should show that you are comfortable with customer service and helping others learn more about products and services.

Example: “I enjoy working in a role where I can help customers learn more about our products and services. In my last position, I was often tasked with answering questions about how to use certain features of our software or hardware. I find it rewarding to be able to teach someone something new and watch them become more confident using our products.”

19. Discuss your experience with cross-selling.

Cross-selling is a sales technique that involves selling additional products or services to existing customers. Employers ask this question to see if you have experience with cross-selling and how it can benefit their company. In your answer, explain what cross-selling is and give an example of when you used this strategy in the past.

Example: “In my previous role as a customer service representative, I was responsible for answering questions about our product line. One day, I had a customer who called asking about our data plans. After discussing his needs, I realized he would be better off upgrading to one of our unlimited data plans. He agreed, and we were able to sell him on another product.”

20. Give us an example of a time where you built a relationship with a customer.

When answering this question, it can be helpful to provide an example of a time you helped a customer with their needs and how that experience made you feel.

Example: “I once had a customer who was having trouble connecting to the internet on his phone. He called in because he couldn’t connect to our network, but I noticed that he was able to connect to other networks. After asking him some questions about his device, I realized that he needed a new SIM card. I told him what we would need to do to replace the card, and he agreed. We sent him a new SIM card within two days, and he called back to tell us how much he appreciated our help.”