20 Oak Street Health Interview Questions and Answers

Oak Street Health is always looking for talented and compassionate primary care providers to join our team. If you’re interested in applying for a position at one of our centers, you can expect to be asked a variety of questions about your experience, qualifications, and why you’re interested in working at Oak Street Health.

To help you prepare for your interview, we’ve compiled a list of some of the most common questions our hiring managers ask, along with sample answers to give you an idea of what we’re looking for.

Oak Street Health Interview Process

The interview process at Oak Street Health can vary depending on the position you are applying for. However, most positions will require at least two interviews, one with a recruiter and one with the hiring manager. For some positions, you may also be interviewed by other members of the team or by a regional VP. The interviews are generally conducted via video conferencing, although some may be conducted over the phone.

Overall, the interview process is relatively straightforward and easy. However, some applicants have reported that the recruitment process is slow and unpredictable. Additionally, some applicants have complained that they were not given adequate notice of the status of their application or that they were not notified of the outcome of their interviews in a timely manner.

1. What is your experience with Medicare and insurance?

This question is an opportunity to show your knowledge of the healthcare industry and how you can help patients navigate their insurance plans. When answering this question, it’s important to highlight any experience with Medicare or other types of insurance.

Example: “I have worked in a variety of medical settings, including urgent care centers, private practices and hospitals. In all of these positions, I’ve had extensive contact with patients who are on Medicare. I understand that there are many different aspects of Medicare, such as Part A and Part B, and I am familiar with what each part entails. I also know that some patients may be eligible for additional coverage through Medicaid.”

2. Tell me about a time where you had to work with someone that was difficult to work with, how did you handle it?

This question can help the interviewer understand how you handle conflict and challenges in your work. Use examples from previous jobs to highlight your problem-solving skills, communication skills and ability to collaborate with others.

Example: “In my last position as a nurse practitioner, I worked with a physician who was very critical of my work. He would often make comments about my patient care that made me feel like he didn’t think I could do my job well. Instead of getting defensive or upset, I decided to take his criticism seriously and use it to improve my practice. I asked him for specific feedback on what I could be doing better so that I could learn from his experience.”

3. Describe your experience working in the healthcare field.

This question is a great way to show the interviewer that you have experience in this field and can apply your skills to their organization. When answering, be sure to highlight any specific skills or experiences that are relevant to the job description.

Example: “I’ve worked as a nurse for five years now, and I love helping patients feel better and get back to their daily lives. In my last position, I was responsible for managing patient care plans and making sure all of our patients were receiving the best possible care. This included coordinating with other medical professionals and ensuring we had enough staff members to meet demand.”

4. Why are you interested in this position at Oak Street Health?

This question can help the interviewer determine if you have done your research on the company and its mission. It also helps them understand what motivates you to work in healthcare. When preparing for this question, make sure to read through the job description thoroughly so that you can reference specific requirements or expectations of the role.

Example: “I am interested in working at Oak Street Health because I believe in the organization’s mission to provide affordable care to underserved populations. As a nurse, it is important to me that my patients are able to receive quality medical attention without having to worry about how they will pay for their treatment. In my last position, I helped develop a program where we provided free flu shots to low-income families during the winter months. This experience made me realize that I want to continue providing these types of services.”

5. How would you describe your leadership style?

This question can help the interviewer get a sense of how you would interact with your team members and other staff at Oak Street Health. Describe your leadership style in relation to others, including what motivates you, how you communicate with others and how you encourage collaboration among your team.

Example: “I believe that my leadership style is collaborative. I like to involve my team members in decision-making processes so they feel invested in the outcomes. I also value transparency when it comes to sharing information about our patients and their care plans. This helps my team understand why we make certain decisions and gives them an opportunity to provide input.”

6. Give an example of when you were successful at achieving a goal (personal or professional).

This question is an opportunity to highlight your skills and abilities, as well as the results you achieved. When answering this question, it can be helpful to provide specific details about what you did to achieve success.

Example: “In my last position, I was tasked with increasing patient satisfaction by 10%. After conducting research on how other healthcare facilities had improved their patient satisfaction scores, I implemented a few changes at my facility that increased our score by 15% in six months.”

7. Have you worked in fast-paced environments before? Are they something you enjoy?

This question is an opportunity to show your interviewer that you are comfortable working in a fast-paced environment and can handle the demands of their job.

Example: “I have worked in fast-paced environments before, and I enjoy them because it means I am able to get more work done in less time. In my last role as a nurse practitioner, we had a lot of patients who needed care, so our team was always moving quickly. It’s something I’m used to, and I think I would be a great fit for this position.”

8. We want our staff members to be self sufficient, can you tell us about a time when you were able to complete a task without help from others?

This question is designed to assess your ability to work independently and solve problems. When answering this question, it can be helpful to provide an example of a time when you were able to complete a task without help from others.

Example: “When I was working as a receptionist at my previous job, the office manager had to leave for a few days due to illness. The company owner asked me if I could cover her duties while she was out. At first, I was nervous about taking on more responsibility, but after talking with the other staff members, we decided that I would take over all of her responsibilities until she returned.”

9. Do you have any experience working with EMR systems? Which ones are you familiar with?

EMR stands for electronic medical record, and it’s a system that allows healthcare providers to store patient information electronically. The interviewer may ask this question to see if you have experience working with EMR systems in the past. If you do, they may want to know how comfortable you are using them at Oak Street Health. If you don’t have any experience with EMRs, you can explain what you would expect from an EMR system.

Example: “I’ve worked with several different EMR systems throughout my career. I’m most familiar with Epic Systems, which is the EMR system used by many hospitals across the country. While I am experienced with Epic Systems, I also understand that each organization has its own unique needs when it comes to EMRs. Therefore, I am open to learning about your current EMR system and becoming proficient with it.”

10. What do you think is important to know about Oak Street Health?

This question is a great way to show your interviewer that you’ve done some research on the company and are familiar with its mission. You can use this opportunity to highlight any aspects of Oak Street Health’s culture or values that resonate with you, as well as what makes it unique from other healthcare organizations.

Example: “I think it’s important to know about Oak Street Health because it’s such an innovative organization. I read in the job description that Oak Street Health was founded by two doctors who wanted to create a more patient-centered approach to primary care. That really resonates with me because I believe that patients should be at the center of all medical decisions. I also love how much emphasis they place on preventative care and wellness.”

11. What would you do if a patient was unhappy with their care?

This question can help interviewers understand how you handle conflict and address patient concerns. When answering, it can be helpful to describe a specific situation in which you helped a patient feel better about their care or the experience they had at your previous job.

Example: “I would first ask them what I could do to make things right. If there was something that I could change or improve upon, I would work with my manager to find a solution. If there wasn’t anything we could do, I would apologize for any inconvenience and offer to connect them with someone else who may be able to provide better service.”

12. What made you choose to go into nursing?

This question is a great way to learn more about the candidate’s background and motivations. It can also help you understand what they value in their work as a nurse.

Example: “I chose nursing because I wanted to make a difference in people’s lives. I love being able to provide care for patients, especially when it means helping them feel better or get back on their feet. I’ve always been passionate about caring for others, so becoming a nurse was an easy decision.”

13. Do you have any experience working with patients who need extra support/assistance?

This question can help the interviewer determine if you have experience working with patients who may need extra care or assistance. It can also show them how you handle these situations and what your approach is to helping others. In your answer, try to explain any specific skills or techniques you use when assisting a patient.

Example: “I worked at my previous job for two years as a nurse practitioner in a primary care center that specialized in treating patients with chronic illnesses. Many of our patients had multiple conditions and required regular check-ups and treatment. I learned how to work with patients who needed extra support and developed strategies for communicating with them so they could understand their condition and follow up instructions.”

14. If you found out that one of your coworkers was not doing as well as expected, what would you do to try and help them improve?

This question can help the interviewer get a better idea of your interpersonal skills and how you would interact with others in the workplace. Showcase your ability to be empathetic, compassionate and helpful when working with others.

Example: “If I noticed that one of my coworkers was struggling with their job performance or interactions with patients, I would first try to talk to them about it. If they were open to talking about what was going on, I would do everything I could to support them and offer advice or resources to help them improve. If they weren’t willing to talk about it, I would still make sure they knew I was there for them if they needed anything.”

15. You will be on your feet for most of your shift, do you feel comfortable with that?

This question is a way for the interviewer to assess your physical stamina and overall health. They want to make sure you can handle the demands of the job, so they will likely ask questions like this one to ensure that you are physically fit enough to do the work.

Example: “I am very comfortable on my feet all day long. I have worked in retail for several years now, where I was constantly standing up and moving around. I feel confident that I can handle the demands of this position.”

16. Will you be getting certified in CPR soon?

The interviewer may ask this question to see if you are willing to take the time and effort to learn new skills. If you’re not certified in CPR, explain that you plan to get your certification soon. If you already have your certification, mention how long you’ve been certified for.

Example: “I am currently enrolled in a course to become certified in CPR. I should be finished with my training by the end of next month. I understand that it’s important to keep up-to-date on certifications because they can help me provide better care for patients.”

17. What do you find most rewarding about being a nurse?

This question is an opportunity to show the interviewer your passion for nursing. When answering this question, it can be helpful to discuss a specific experience that made you feel especially rewarded as a nurse.

Example: “The most rewarding part of being a nurse is when I am able to help patients overcome their fears and anxieties about visiting the doctor or hospital. As a patient myself, I know how scary it can be to visit the doctor’s office, so I take pride in helping my patients feel more comfortable during their appointments.”

18. When was the last time you had to deal with an emergency situation? How did you handle it?

An interviewer may ask this question to learn more about your experience with handling emergency situations. This can be an important skill for healthcare professionals, as they may need to react quickly and efficiently in order to save a patient’s life or provide them with the care they need.

Example: “In my last position at Oak Street Health, I had to deal with an emergency situation when one of our patients suddenly became ill. I immediately called for backup from other staff members so that we could help the patient together. We also notified the hospital where we work so that they could send additional medical personnel if needed.”

19. What do you think is the most important thing to remember when interacting with patients?

This question is an opportunity to show your interpersonal skills and ability to connect with patients. When answering, consider what you’ve learned about the Oak Street Health culture and values.

Example: “I think it’s important to remember that every patient has a unique story and situation. I try to be empathetic when interacting with them so they know I understand their concerns and am willing to help in any way possible. I also make sure to listen carefully to what they’re saying so I can address their needs as thoroughly as possible.”

20. How would you describe your bedside manner?

This question is an opportunity to show your interviewer that you have excellent communication skills and are empathetic. Use examples from past experiences where you showed empathy, compassion or patience with patients.

Example: “I believe it’s important to treat every patient as if they were my own family member. I always make sure to greet them with a smile and ask how they’re doing. If they need anything, I am happy to help. For example, when I was working at the hospital, one of my patients had just lost her husband. She was understandably upset but still wanted to talk about her favorite memories with him. I listened intently and asked questions so she knew I cared.”