Office 365 Administrator Resume Example & Writing Guide

Use this Office 365 Administrator resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As an administrator, you’re responsible for setting up and maintaining the systems that keep an organization running smoothly. You’re also the person people turn to when they need help with their email or other Office 365 apps.

Since Office 365 is an ever-evolving service, there’s always something new to learn. But that doesn’t mean you have to be a subject matter expert in every area. As long as you’re familiar with the basics of Office 365, you can focus your efforts on becoming an expert in a specific area. And it helps if you’re a self-starter who’s comfortable working independently.

Here are some tips and an example resume to help you write a fantastic Office 365 administrator resume that will impress hiring managers everywhere.

Jennifer Thomas
Chicago, IL | (123) 456-7891 | [email protected]

Driven and proactive Office 365 administrator with over five years of experience managing and deploying the platform within medium to large organizations. Proven ability to streamline business processes, increase efficiency, and optimize performance. Excels at collaborating with cross-functional teams to deliver results.

DeVry University Jun '10
B.S. in Information Technology
Harper College Jun '07
A.A.S. in Computer Networking
Company A, Office 365 Administrator Jan '17 – Current
  • Managed Office 365 tenant with over 100,000 mailboxes and implemented security best practices for the environment.
  • Created a centralized audit log to track all changes made in the environment and ensured compliance with regulatory requirements such as GDPR by implementing appropriate controls.
  • Implemented new features and functionality within the tenant including E-Discovery capabilities, Multi-Geo capabilities, and others.
  • Assisted other engineers on projects related to Office 365 when needed and assisted in designing solutions that meet business needs while adhering to Microsoft’s Infrastructure Best Practices.
  • Provided training internally on Office 365 administration concepts and participated in design discussions regarding future state initiatives involving Office 365.
Company B, Office 365 Administrator Jan '12 – Dec '16
  • Created and maintained a comprehensive list of all Office 365 tenants, including email addresses, domains, and administrators
  • Managed the migration of over 100 users from on-premises Exchange to Office 365 using PowerShell scripts
  • Conducted regular security audits for compliance with HIPAA regulations and best practices
  • Implemented an automated process for creating new mailboxes that reduced onboarding time by 50%
  • Reduced average ticket response times by 25% through improved communication between support teams
Company C, Office 365 Administrator Trainee Jan '09 – Dec '11
  • Assisted in the administration of Office 365 accounts and services.
  • Performed user account management tasks such as creating new accounts, resetting passwords, and managing user permissions.
  • Helped resolve technical issues with Office 365 applications and services.
  • Microsoft Certified Solutions Expert (MCSE)
  • Microsoft Certified Solutions Associate (MCSA)
  • Microsoft Certified Trainer (MCT)

Industry Knowledge: Exchange, SharePoint, Skype for Business, OneDrive, Teams, Yammer, Delve, Microsoft Flow, Microsoft Teams, Microsoft Planner, Office 365 Groups
Technical Skills: Active Directory, Windows Server, Windows Client, PowerShell, DNS, DHCP, Group Policy, Azure, Azure SQL, Azure AD, Office 365, Azure AD, Office 365 Groups, Office 365 Planner, Office 365 Delve, Office 365 Groups, Office 365 Teams, Office 365 Planner, Office 365 Security and Compliance Center, Azure Active Directory, Azure Active Directory B2C, Azure Active Directory B2B, Azure Active Directory Rights Management, Azure Active Directory Privileged Identity Management, Azure Active Directory Application Proxy, Azure Active Directory Connect, Azure Active Directory Web Application Proxy, Azure Active Directory Certificate Services, Azure Active Directory Rights Management Services

How to Write an Office 365 Administrator Resume

Here’s how to write an resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to simply list your responsibilities. But that’s not enough to make a strong impression. Instead, you should use your bullet points to demonstrate your key achievements and how you contributed to the organization.

For example, rather than saying you “managed user accounts,” you could say that you “managed user accounts for 100+ employees, ensuring seamless onboarding and offboarding processes and resulting in a 10% decrease in call volume to customer service department in first six months.”

The second bullet point provides more detail about what exactly you did and the results of your work. And it also provides a quantifiable result (10% decrease in call volume).

Identify and Include Relevant Keywords

When you apply for a job as an administrator, your resume is likely to go through an applicant tracking system (ATS) that scans it for certain keywords. This system looks for keywords that are relevant to the position, like “email migration” or “Office 365.” If your resume doesn’t have enough of the right terms, the ATS might not rank it high enough to be seen by the hiring manager.

You can increase your chances of getting an interview by including relevant keywords throughout your resume. Here are some commonly used keywords for Office 365 administrators:

  • Office 365
  • Active Directory
  • Exchange Online
  • Microsoft Azure
  • Windows Server
  • Powershell
  • Group Policy
  • System Center Configuration Manager
  • Office 365 Administration
  • SharePoint
  • Technical Support
  • Windows 7
  • Windows 10
  • Office
  • Troubleshooting
  • Office Suites
  • Windows
  • Networking
  • Cloud Computing
  • Domain Name System (DNS)
  • Powershell Scripting
  • Microsoft Exchange
  • Virtual Private Network (VPN)
  • Domain Registration
  • Google Apps
  • Dynamic Host Configuration Protocol (DHCP)
  • Citrix
  • Microsoft Azure Infrastructure as a Service (IaaS)
  • Disaster Recovery
  • VMware

Showcase Your Technical Skills

As an Office 365 administrator, you will be responsible for managing the Office 365 environment for your company. This includes managing user accounts, licenses, and permissions. You will also need to be familiar with the various Office 365 applications, such as Exchange Online, SharePoint Online, and Skype for Business. Additionally, you should have experience with Active Directory and Azure AD.


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