20 OnTrac Interview Questions and Answers

When you go in for an interview with OnTrac, you can expect to be asked questions about your experience with shipping and logistics. The interviewer will want to know how you would handle various shipping scenarios and how you would deal with customer service issues. They may also ask you questions about your experience with OnTrac’s software and how you would use it to streamline shipping processes. Be prepared to answer these questions and more with our guide to OnTrac interview questions and answers.

OnTrac Interview Process

The interview process at OnTrac is generally quick and easy. For most positions, you will simply have a phone interview followed by a tour of the facility. For some positions, you may be asked to take a skills test or participate in a side-by-side interview. Overall, the experience is professional and straightforward.

1. Do you have previous experience working in a warehouse environment?

OnTrac is a logistics company that specializes in regional shipping. The interviewer may ask this question to learn more about your experience working in a warehouse environment and how it relates to the job you’re applying for. Use your answer to explain why you are qualified for the position and highlight any relevant skills or experiences you have that can help you succeed in this role.

Example: “I worked as a forklift operator at my previous job, so I am familiar with operating machinery and moving large objects around a warehouse. This skill set makes me well-suited for this position because I understand what it takes to move freight efficiently through a warehouse.”

2. What would you do if a package was labeled incorrectly?

OnTrac employees must be able to identify and correct errors in shipping labels. This question helps the interviewer assess your problem-solving skills, attention to detail and ability to work independently. In your answer, demonstrate that you can use critical thinking skills to solve problems and make decisions.

Example: “If a package was labeled incorrectly, I would first try to contact the shipper or receiver to see if they could provide additional information about the shipment. If not, I would open the package and inspect its contents to determine what it should have been shipped as. Then, I would repackage the item and ship it to the correct address.”

3. Are you comfortable lifting heavy packages?

OnTrac employees often lift heavy packages, so the interviewer wants to make sure you’re physically capable of doing this. If you have any physical limitations that might prevent you from lifting heavy objects, be honest and explain what types of tasks you can perform instead.

Example: “I am comfortable lifting heavy packages as long as they are within my weight capacity. I’ve worked in warehouses before where we had to lift boxes up to 50 pounds, so I’m used to it. However, if there is a more efficient way to load or unload trucks, I would prefer to do that.”

4. Why do you want to work at OnTrac?

This question can help the interviewer determine if you have done your research on the company. It is important to show that you are genuinely interested in working for OnTrac and not just applying because it was the first job you saw advertised.

Example: “I want to work at OnTrac because I am passionate about logistics, and I think this company has a lot of potential. I read through the job description and noticed that there were many opportunities for growth within the company. I also like how transparent the company seems to be with its employees.”

5. Tell me about a time that you had to deal with an irate customer, how did you handle it?

OnTrac is a company that deals with customers on a daily basis. It’s important to show the interviewer that you can handle difficult situations and remain calm in order to maintain customer satisfaction.

Example: “I had an irate customer once who called me because they were upset about their delivery time. I listened to what they had to say, apologized for any inconvenience and explained our shipping policies to them. They seemed satisfied with my response and thanked me for my help.”

6. How would you respond when asked for your opinion on company policies or procedures?

This question can help the interviewer assess your willingness to speak up when you disagree with a company’s policies or procedures. It also helps them understand how you might contribute to improving existing processes and making improvements within the organization.

Example: “I would first make sure I understood all of the reasons behind the policy or procedure, then I would share my thoughts on whether it was working as intended or if there were ways we could improve it. If I felt strongly that the policy or procedure needed to be changed, I would offer suggestions for improvement.”

7. Tell me about the last time a manager criticized your work, how did you react?

This question can help the interviewer understand how you respond to constructive criticism and whether you’re open to feedback. When answering, it can be helpful to mention a specific example of when you received constructive criticism from a manager and what steps you took to improve your work or performance.

Example: “When I first started working as a driver for OnTrac, my supervisor noticed that I was consistently arriving late to deliveries. He explained that this could lead to customer dissatisfaction and affect our company’s reputation. After hearing his advice, I made sure to arrive on time to every delivery for the rest of the week. By following his advice, I improved my punctuality and helped ensure customers were happy with their deliveries.”

8. If a customer complained about lost items, what would you do?

This question can help the interviewer assess your customer service skills and how you would handle a challenging situation. Use examples from previous experience to show that you are willing to go above and beyond for customers.

Example: “I would first apologize to the customer and ask them what they lost. I would then contact my manager to see if there was any way we could find the missing items. If not, I would offer the customer a discount on their next shipment or arrange for free shipping. This shows the customer that I am committed to providing excellent customer service.”

9. What is one thing you would change about our delivery service and why?

This question is a great way to see how you can improve processes and procedures. It also shows that the interviewer wants to know your opinion on things, which can be an important part of working in a team environment. When answering this question, it’s best to focus on one specific thing and explain why you would change it.

Example: “I think OnTrac could benefit from having more drivers available during peak shipping times. I’ve worked for other delivery companies where they had extra drivers who were able to help with rush deliveries. This helped keep customers happy because their shipments arrived on time.”

10. Do you have any previous experience handling money transactions?

OnTrac requires its employees to handle money transactions, so the interviewer wants to make sure you have experience with this. If you do, share a story about how you handled cash or checks in your previous job. If you don’t, explain that you are willing to learn and ask for more details on what is expected of you regarding handling money.

Example: “I’ve worked as a receptionist at my current company for two years now, where I am responsible for answering phones, scheduling appointments and processing payments. I’m comfortable working with cash and checks, but I would like to know more about the specific procedures OnTrac has in place for handling money.”

11. Describe your experience with data entry.

OnTrac is a company that relies heavily on data entry, so it’s important to be able to describe your experience with this task. If you have no prior experience with data entry, consider describing other tasks you’ve completed in the past that are similar to data entry.

Example: “I have extensive experience with data entry and am proficient at using Microsoft Excel for data analysis. I also use Google Sheets regularly to track my time spent working on projects and can easily enter information into spreadsheets.”

12. Can you tell me about a time when you went above and beyond for a customer?

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to mention a specific situation where you went above and beyond for a customer and how it helped them or benefited the company.

Example: “When I was working as a shipping clerk at a local delivery service, I had a customer who needed their package delivered by noon on Christmas Eve. The driver was already out delivering other packages, so I volunteered to deliver the package myself. It took me an hour longer than usual to get there, but I made sure they got their package before Christmas.”

13. Are you able to work weekends?

OnTrac is a 24/7 operation, and the interviewer wants to know if you’re willing to work weekends. This question also helps them determine your availability for overtime or shift work. When answering this question, be honest about your willingness to work weekends. If you prefer not to work weekends, explain why in your answer.

Example: “I am able to work weekends, however, I would prefer not to. My family is very important to me, so I would only work weekends when absolutely necessary. In my previous position, I was often asked to work weekends, but I always made sure to let my employer know ahead of time that I preferred not to work on Saturdays and Sundays.”

14. Have you ever worked with other languages besides English?

OnTrac is a global company that operates in the United States, Canada and Mexico. The interviewer may ask this question to see if you can communicate with their Spanish-speaking clients. If you have experience working with other languages, share it with them.

Example: “I am fluent in both English and Spanish. I learned Spanish in high school and college, and I worked for a logistics company that had many Spanish-speaking clients. I was able to translate some of our documents into Spanish so they could understand what we were offering.”

15. Are you familiar with Microsoft Office programs?

OnTrac uses Microsoft Office programs to complete daily tasks, so it’s important that you’re familiar with the software. If you are not already experienced in using these programs, consider taking a class or practicing on your own before your interview.

Example: “I am very comfortable using Microsoft Word and Excel, but I have never used PowerPoint. I would be happy to learn how to use this program if hired.”

16. What are some ways we can improve customer satisfaction?

OnTrac is looking for employees who can help the company improve customer satisfaction. This question helps employers understand your ideas and how you would implement them. In your answer, explain what steps you would take to ensure customers are happy with their shipping experience.

Example: “I think one of the best ways we can improve customer satisfaction is by improving our communication with clients. I would make sure that all team members know how important it is to communicate with customers when there’s a problem or delay in delivery. Another way we could improve customer satisfaction is by offering more transparency about shipping times and costs. Customers should be able to easily see these details before they place an order.”

17. What’s your favorite part of customer service?

This question can help the interviewer get to know you as a person and how you approach your work. Your answer should reflect your personality, skills and interests.

Example: “My favorite part of customer service is helping customers solve problems. I enjoy using my problem-solving skills to find solutions for people who are having issues with their shipments or deliveries. It’s rewarding to see someone leave happy after getting answers to their questions.”

18. At OnTrac we value punctuality, what steps do you take to ensure that you arrive on time to work?

This question can help the interviewer determine how you manage your time and if you have any experience with a similar company. Showcase your ability to be on time by explaining what steps you take to ensure that you arrive at work early.

Example: “I always plan my commute in advance, so I know exactly when I need to leave for work each day. I also set multiple alarms on my phone to ensure that I am awake and ready to go on time. In my previous position, we had a system where employees would receive points for being late or missing work. This motivated me to make sure I was never late.”

19. Can you please describe your experience driving large vehicles?

OnTrac requires drivers to have a commercial driver’s license and experience driving large vehicles. This question helps the interviewer determine if you have the necessary qualifications for this position. Use your answer to highlight any previous experience driving large vehicles, including trucks or tractor-trailers.

Example: “I’ve driven both 18-wheelers and tractor-trailers in the past. I worked as a long-haul trucker for three years before moving to Florida. While there, I drove a tractor-trailer for a local delivery company. I also completed my CDL training at that time.”

20. Do you have a clean driving record?

Employers ask this question to make sure you can drive a commercial vehicle safely. They want to know that you have no major driving infractions and that your record is clear of any accidents or tickets. If you do have a minor infraction, explain what happened and how it has helped you become a better driver.

Example: “I have a clean driving record with no accidents or tickets. I was involved in an accident when I first started driving, but since then, I’ve learned how to be a safe driver. I take defensive driving courses every year to ensure I’m always learning new techniques.”