Operations Manager vs. Store Manager: What Are the Differences?

Operations managers and store managers are both responsible for the successful running of a business. However, their roles and responsibilities differ in several ways. In this article, we compare and contrast the job titles of operations manager and store manager, and we provide additional information on the skills and qualifications necessary for each position.

What is an Operations Manager?

Operations Managers are responsible for the day-to-day operations of a company or organization. They oversee and coordinate all employees and resources to ensure that business operations are efficient and effective. Operations Managers develop and implement policies and procedures to streamline operations. They also develop and monitor budgets to ensure that the organization is operating within its financial means. Operations Managers also resolve any issues that arise in the course of business operations. They may also be responsible for supervising and training employees.

What is a Store Manager?

Store Managers are responsible for the overall operation of a retail store. This includes supervising employees, handling customer inquiries and complaints, stocking shelves and merchandise, and ensuring that the store is clean and organized. Store Managers may also be responsible for opening and closing the store, setting sales goals, and developing marketing and advertising campaigns. In some cases, Store Managers may also be responsible for hiring and training new employees.

Operations Manager vs. Store Manager

Here are the main differences between an operations manager and a store manager.

Job Duties

Operations managers oversee the entire business process, while store managers manage a specific location. Operations managers handle tasks like determining company policies and procedures, setting goals for improvement and evaluating performance. They also monitor budgeting and financial planning and assist with human resources responsibilities like hiring and firing employees.

Store managers are responsible for overseeing daily operations at their locations. They schedule staff members, train employees and resolve customer service issues. They may also help set goals for improvement and evaluate performance.

Job Requirements

Operations managers typically need at least a bachelor’s degree in business administration or a related field. Some employers prefer candidates to have a master’s degree as well, but it is not required for entry-level positions. Additionally, many operations managers pursue certifications through the American Production and Inventory Control Society (APICS) or the Institute for Supply Management (ISM). These organizations offer training programs that teach professionals how to use supply chain software and other tools they might need on the job.

Store managers also typically need at least a bachelor’s degree in business administration or a related field. However, some employers may be willing to hire store managers with only an associate’s degree or high school diploma if they have relevant work experience. Additionally, many store managers pursue certifications through the National Retail Federation (NRF) or the Retail Industry Leaders Association (RILA). These organizations offer training programs that teach professionals how to use retail software and other tools they might need on the job.

Work Environment

Operations managers typically work in an office setting, but they may travel to different locations to meet with employees and observe operations. They also spend time on the phone or emailing clients about orders and shipments.

Store managers usually work in a retail store environment, where they interact with customers and employees daily. They may have additional responsibilities that involve working outside of the store, such as attending meetings with other managers or traveling to trade shows.

Skills

Operations managers and store managers share some similarities in the skills they use on the job. Both need to be able to effectively communicate with employees, customers and other stakeholders. They also both need to have strong organizational skills to manage their time and resources efficiently. Additionally, both operations managers and store managers need to have good problem-solving skills to address issues that arise in their respective workplaces.

However, there are also some differences in the specific skills used by operations managers and store managers. Operations managers typically need to have a more in-depth understanding of business concepts and processes, as they are responsible for overseeing the day-to-day operations of a company. Store managers, on the other hand, may benefit from having retail management experience, as they are responsible for managing a retail store. Additionally, store managers need to have people skills to effectively motivate and lead their employees.

Salary

The average salary for an operations manager is $75,844 per year, while the average salary for a store manager is $51,400 per year. Both of these salaries can vary depending on the size of the company, the location of the job and the level of experience the employee has.