What Does an O’Reilly Auto Parts Assistant Manager Do?

O’Reilly Auto Parts is a leading retailer of automotive parts and accessories. They have over 5,000 stores in the United States and serve both professional and do-it-yourself customers.

An Assistant Manager at O’Reilly Auto Parts is responsible for helping the Store Manager in overseeing the day-to-day operations of the store. This includes managing staff, ensuring customer satisfaction, and maintaining store standards. They are also responsible for helping to ensure that the store meets its sales and profit goals. Additionally, they may be responsible for training new employees and helping to develop existing staff.

O’Reilly Auto Parts Assistant Manager Job Duties

An O’Reilly Auto Parts Assistant Manager typically has a wide range of responsibilities, which can include:

• Assist the Store Manager in leading, directing, and managing store operations to ensure customer satisfaction and maximum profitability
• Ensure that all employees are providing excellent customer service by following company policies and procedures
• Monitor daily sales performance and take corrective action as needed to meet or exceed budgeted goals
• Assist with recruiting, hiring, training, and developing team members
• Maintain a safe working environment for both customers and employees
• Manage inventory levels and order merchandise as necessary to maintain adequate stock levels
• Oversee cash handling processes and ensure accuracy of transactions
• Develop and implement strategies to increase sales and improve efficiency
• Monitor store appearance and cleanliness standards
• Resolve customer complaints and inquiries in a timely manner
• Track and report on key metrics such as sales, profits, and expenses
• Participate in weekly meetings with management to review progress and discuss upcoming initiatives

O’Reilly Auto Parts Assistant Manager Salary

The salary for the Assistant Manager position at O’Reilly Auto Parts is based on a variety of factors, such as the individual’s experience and qualifications, the size and location of the store, and the company’s overall compensation structure. The company also considers the current market conditions and the individual’s performance in order to determine the salary for the position.

• Median Annual Salary: $54,597 ($26.25/hour)
• Top 10% Annual Salary: $67,980 ($32.68/hour)

O’Reilly Auto Parts Assistant Manager Job Requirements

To be hired as an Assistant Manager at O’Reilly Auto Parts, applicants must have a high school diploma or equivalent. Previous experience in a retail or customer service environment is preferred, but not required. Applicants must also have strong communication and organizational skills, as well as the ability to work in a fast-paced environment. Additionally, applicants must be able to lift up to 50 pounds and be able to stand for long periods of time. A valid driver’s license is also required. O’Reilly Auto Parts offers on-the-job training to help new employees learn the company’s policies and procedures.

O’Reilly Auto Parts Assistant Manager Skills

O’Reilly Auto Parts Assistant Manager employees need the following skills in order to be successful:

Computer Literacy: Computer literacy is the ability to use computers and software programs. As an assistant manager, you may be required to input data, create spreadsheets and use accounting software. Having strong computer literacy can help you complete these tasks efficiently and effectively.

Communication Skills: Effective communication is a crucial skill for an assistant manager position. You may be required to communicate with employees, customers and management, so it’s important to be able to convey your message clearly and concisely. You can also use your communication skills to help resolve conflicts between employees and customers.

Organizational skills: As an assistant manager, you may be responsible for managing inventory, scheduling employees and maintaining records. Having strong organizational skills can help you manage your time and responsibilities effectively. Organizational skills can also help you delegate tasks to your team members.

Multi-tasking: As an assistant manager, you may be required to perform several tasks at once. This can include managing inventory, checking in and out customers, handling customer complaints and resolving issues. Being able to multitask can help you complete your tasks in a timely manner and ensure that your store runs smoothly.

Cash Handling Experience: Cash handling is the process of accepting and recording payments for goods and services. As an assistant manager, you may be responsible for handling cash transactions, so it’s important to have experience in this area. Handling cash is a crucial part of the job, so having experience in this area can help you be more efficient and accurate.

O’Reilly Auto Parts Assistant Manager Work Environment

O’Reilly Auto Parts Assistant Managers typically work in a retail store setting, with a 40-hour workweek. They may be required to work evenings, weekends, and holidays, depending on the store’s hours of operation. The job requires a great deal of multitasking, as Assistant Managers must manage the store’s operations, oversee customer service, and ensure that the store is properly stocked and organized. They must also be able to handle customer complaints and resolve conflicts. The job can be stressful at times, as Assistant Managers must be able to handle a variety of tasks and manage a team of employees.

O’Reilly Auto Parts Assistant Manager Trends

Here are three trends influencing how O’Reilly Auto Parts Assistant Manager employees work.

Customer Service

As an O’Reilly Auto Parts Assistant Manager, customer service is a key emerging trend that you need to understand. With the rise of online shopping and delivery services, customers expect more from their in-store experience. They want personalized attention, quick responses, and knowledgeable advice.

To stay competitive, O’Reilly Auto Parts needs to provide excellent customer service. This means training staff on how to interact with customers, responding quickly to inquiries, and offering helpful advice. It also means staying up-to-date on new products and trends so that customers can make informed decisions. Understanding this emerging trend will help ensure that O’Reilly Auto Parts remains successful in the future.

Team Management

As O’Reilly Auto Parts Assistant Managers, it is important to understand the emerging trend of team management. This involves creating a culture that encourages collaboration and communication between employees, as well as developing strategies for managing teams effectively.

Team management also includes understanding how to motivate and engage employees, setting clear expectations, and providing feedback on performance. It is essential for assistant managers to be able to recognize individual strengths and weaknesses in order to create an effective team dynamic. Additionally, they must be able to identify potential conflicts and develop solutions to resolve them quickly and efficiently.

Delegation

Delegation is an important emerging trend for assistant managers at O’Reilly Auto Parts. As the company continues to grow, it’s essential that assistant managers are able to delegate tasks and responsibilities in order to maximize efficiency and productivity. Delegating tasks allows assistant managers to focus on more strategic initiatives while ensuring that all tasks are completed in a timely manner.

Delegation also helps to foster team collaboration and build trust among employees. By delegating tasks, assistant managers can empower their teams to take ownership of projects and develop new skills. This will help to create a culture of innovation and growth within the organization.

Advancement Prospects

As an assistant manager at O’Reilly Auto Parts, you will be responsible for helping the store manager with day-to-day operations. This includes supervising staff, managing inventory, and ensuring customer satisfaction. With experience, you may be able to move up to a store manager position. As a store manager, you will be responsible for the overall success of the store, including hiring and training staff, setting goals, and ensuring that the store meets its financial targets. With further experience, you may be able to move up to a district manager position, where you will be responsible for overseeing multiple stores in a region.

Interview Questions

Here are five common O’Reilly Auto Parts Assistant Manager interview questions and answers.

1. Do you have any previous automotive or retail experience?

This question can help the interviewer learn about your background and how it relates to this position. If you have automotive or retail experience, share what skills you gained from that experience that will be helpful in this role.

Example: “I worked as a cashier at a local grocery store for three years while I was in college. This job helped me develop customer service skills and learn how to work with others. It also taught me how to multitask and manage my time effectively. These skills are especially important in this role because of the high volume of customers we see each day.”

2. Tell me about a time when you were able to work well with a team member, even though you did not see eye-to-eye with them.

This question can help an interviewer understand how you work with others and your ability to resolve conflict. When answering this question, it can be helpful to mention a specific example of when you worked well with someone who had different opinions than you did.

Example: “In my last position as assistant manager at the local hardware store, I worked with a sales associate who was very outgoing and friendly with customers. However, sometimes he would take too long speaking with customers, which made it difficult for other employees to assist them. We talked about his style and agreed that he could continue working in the way that he preferred, but we also discussed ways he could improve his customer service skills.”

3. In what ways do you think you could improve our store design?

This question can help the interviewer determine how you would use your creativity and problem-solving skills to improve the store’s design. You can answer this question by describing a time when you used your creative thinking to solve a problem or make improvements in your previous work environment.

Example: “I think that O’Reilly Auto Parts could benefit from having more space for customers to browse parts, especially if they’re looking for something specific. I’ve worked at other auto parts stores where we had designated areas for different types of car parts, which helped customers find what they were looking for much faster than our current setup. I also think it would be beneficial to have more employees on hand during peak hours so there are enough people to assist customers.”

4. We’re looking for someone who can take initiative and look for ways to improve our store. Can you give us an example of a time where you did this?

This question is an opportunity to show your interviewer that you’re a problem solver and can take initiative. When answering this question, it’s important to highlight how you used your critical thinking skills to find solutions or implement new ideas that helped the company achieve its goals.

Example: “At my previous job, I noticed that we were running low on some of our most popular products. Rather than waiting for someone else to notice, I took it upon myself to call several suppliers to see if they could send us more inventory before our next shipment arrived. This proactive approach saved us from having to close early due to lack of inventory.”

5. What is your experience with managing employees?

This question can help the interviewer understand your management style and how you interact with others. Your answer should include a specific example of how you managed employees to achieve a goal or solve a problem.

Example: “In my current role as assistant manager, I have two team members who are also sales associates. One employee was having trouble interacting with customers because they were nervous about talking on the phone. I helped them practice their phone skills by calling them over the store intercom and asking them questions. This helped them feel more confident when speaking to customers on the phone. They still use this technique today.”