20 OSIsoft Interview Questions and Answers

When it comes to interviewing for a position at OSIsoft, there are a few key questions that you can expect to be asked. These questions will help to assess your knowledge of the company and its products, as well as your ability to think critically about real-time data infrastructure solutions. By preparing for these questions in advance, you can increase your chances of impressing the interviewer and landing the job.

OSIsoft Interview Process

The interview process at OSIsoft is generally two rounds, with the first being a screening call with HR followed by a more technical interview with a manager. For intern and entry-level positions, the interview process may only be one round. The questions asked are both nontechnical (previous experience) and technical.

1. Tell me about an experience you had with a customer who was not happy with your service.

This question can help the interviewer understand how you handle customer complaints. It can also show them that you are willing to take responsibility for your actions and learn from mistakes.

Example: “I once had a customer who was upset because they were not receiving their data in real time. I explained to them that we could only send data every five minutes, but they insisted that it should be more frequent. After some research, I found out that they were using an outdated version of our software. Once I updated their system, they were able to receive data in real-time.”

2. How would you handle a situation where a customer asks for information you are unable to provide?

This question can help the interviewer determine how you handle customer service issues and whether or not you have experience with it. Use your answer to highlight your problem-solving skills, ability to communicate effectively and willingness to find a solution for the customer.

Example: “If I was unable to provide information requested by a customer, I would first apologize and explain that I am unable to access the data they are requesting. Then, I would offer to speak with my manager about finding a way to get the information to the customer as soon as possible. If there is no other way to get the information to the customer, I would try to find another solution such as offering them a discount on their next purchase.”

3. What do you know about OSIsoft’s products and services?

This question is a great way for the interviewer to assess your knowledge of OSIsoft’s products and services. It also helps them determine whether you have any experience with their software. When answering this question, make sure to mention at least one product or service that you’re familiar with.

Example: “I’ve used OSIsoft’s PI System before when I worked as an engineer at a manufacturing company. The system helped us monitor our production equipment and track data in real time. We were able to use the information we gathered from the system to improve our processes and increase efficiency.”

4. Why did you choose the major that you have?

This question is a great way to show your passion for the field and can help you connect with an interviewer who has similar interests. If you have a background in engineering, technology or data analytics, it’s likely that OSIsoft would be a good fit for you.

Example: “When I was in high school, my math teacher introduced me to coding. It was so much fun, and I found myself spending more time on it than homework. Eventually, I started teaching other students how to code, which led me to pursue computer science as a major at college.”

5. Are you familiar with any of our competitors? If so, what do you like/dislike about them?

This question is a great way to see how you compare to other candidates. It also allows the interviewer to get an idea of what your thoughts are on their company and its competitors.

Example: “I have worked with several companies that offer similar services as OSIsoft, however I prefer working for OSIsoft because it offers more comprehensive solutions than any of its competitors. For example, one competitor only offers data collection software while another only offers real-time analytics software. However, OSIsoft offers both in addition to many other features.”

6. How can we use data analytics to improve customer service?

This question can help the interviewer assess your ability to use data analytics to improve processes and achieve results. Use examples from your experience that show how you used data analytics to make improvements in customer service, including reducing wait times or improving accuracy of information.

Example: “In my last role as a technical support specialist, I helped customers with their OSIsoft applications by phone and email. One way I used data analytics to improve customer service was by using reports to identify which customers were contacting us most often. This allowed me to create an FAQ page on our website so I could answer common questions more efficiently and free up time for other projects.”

7. When working in a team environment, what is your preferred role?

This question can help the interviewer understand how you might fit into their team. When answering, it can be helpful to mention a specific example of when you worked in a team and what your role was.

Example: “In my last position, I worked as part of a software development team that developed new features for an existing application. My preferred role in this situation was being a problem solver because I enjoy finding solutions to complex problems. In this case, we were tasked with creating a new feature that would allow users to export data from our system. We had to work together to find the best solution to create this new feature.”

8. We rely heavily on communication between teams, how well do you think you would fit into this type of environment?

This question is a great way to determine how well you would fit into the company’s culture. It also helps employers understand if your personality and communication style will be a good fit for their team. When answering this question, it can be helpful to mention specific examples of how you have worked with other teams in the past.

Example: “I think I would fit quite well into an environment where teamwork is important. In my last position, I was part of a team that developed new software for our client. We had weekly meetings where we discussed what we were working on and any challenges we were facing. This helped us all work together to find solutions to problems and complete projects on time.”

9. What tools do you use to monitor software performance?

This question can help the interviewer determine your technical knowledge of software performance monitoring. Use examples from your previous experience to show that you have a strong understanding of how to monitor software performance and what tools are available for doing so.

Example: “I use several different tools to monitor software performance, including Splunk, New Relic and Datadog. These tools allow me to monitor my applications’ performance metrics in real time, which is especially helpful when I’m troubleshooting issues with application performance. In my last role, I used these tools to monitor the performance of our company’s website during peak hours. This helped us identify areas where we could improve the site’s performance.”

10. What do you look for when analyzing code for bugs?

This question can help the interviewer determine your technical skills and how you apply them to solve problems. Use examples from past experience to show that you have a strong understanding of code analysis and debugging.

Example: “I look for bugs by using my knowledge of coding languages, data structures and algorithms. I also use debuggers and other tools to find errors in code. In my last role as an application developer, I found several bugs in code by analyzing it for logical errors. One time, I noticed that there was a missing semicolon in one of the lines of code. This led me to realize that the entire program had been running on default values instead of the ones I had inputted.”

11. Describe a time when you were assigned a project without clear instructions, how did you approach it?

This question can help the interviewer understand how you approach challenges and complete tasks without clear instructions. Use examples from your previous experience to highlight your problem-solving skills, ability to adapt to new situations and time management skills.

Example: “In my last role as a data analyst, I was assigned a project with no clear instructions on what needed to be done or when it needed to be completed by. At first, I was unsure of how to proceed, but after speaking with my supervisor, we decided that I would create a timeline for myself based on the information I had available. I then used this timeline to break down the project into smaller tasks so I could focus on one task at a time.”

12. Describe a time that you struggled to communicate with someone on your team, how did you resolve it?

Communication is an important skill for any role in IT. Your interviewer may ask this question to assess your communication skills and how you resolve conflicts with others. In your answer, try to describe a specific situation where you had difficulty communicating with someone on your team and the steps you took to resolve it.

Example: “In my last position as a network engineer, I was working on a project that required me to collaborate with several other engineers. One day, one of the engineers asked me if I could help them troubleshoot a problem they were having with their code. I agreed to help but when I looked at their code, I realized that they hadn’t followed the instructions I gave them about formatting the code. I explained to them why the formatting was so important and helped them fix the issue.”

13. Give us an example of something that you learned from one of your past mistakes.

This question can help the interviewer get to know you better and understand how you’ve grown as a professional. When answering this question, it can be helpful to talk about a mistake that you made in your past role or something that you learned from an experience outside of work.

Example: “In my last position, I was responsible for managing our company’s social media accounts. One day, I posted a photo on Instagram without editing out a watermark. The post got quite a few likes, but one of our competitors saw the photo and used it in their marketing materials. After talking with my manager, we decided to take down the post and create a new one with the watermark removed.”

14. Do you prefer to work alone or as part of a team? Why?

This question can help the interviewer determine how you might fit into their organization. They may be looking for someone who is a good team player, so it’s important to highlight your ability to collaborate with others and work toward a common goal.

Example: “I enjoy working both alone and as part of a team. I find that when I’m working on my own, I have more time to think through problems and develop solutions. However, I also really value collaboration because it allows me to learn from other people and build relationships. In my last role, I was often tasked with leading projects or teams, which helped me develop my leadership skills.”

15. Can you describe a time when you took initiative to solve a problem in the workplace?

This question can help the interviewer understand your problem-solving skills and how you approach challenges. Use examples from previous work experiences to highlight your critical thinking, communication and leadership skills.

Example: “In my last role as a data analyst, I noticed that our system was running slowly due to an increase in data traffic. I immediately informed my supervisor of the issue so we could address it before it became more serious. Together, we decided to upgrade our current software to a new version with better performance capabilities. This allowed us to handle the increased workload without any issues.”

16. Do you have any experience with operating systems?

This question is a great way to show your knowledge of the OSIsoft product line. If you have experience with operating systems, describe how it relates to working with OSIsoft products.

Example: “In my last role as an IT specialist, I worked on several different types of operating systems including Windows and Linux. These experiences helped me understand the importance of data security and real-time monitoring. In my current position, I work with OSIsoft’s PI System which allows me to monitor data in real time while also maintaining its security.”

17. Explain the importance of customer service.

Customer service is an important part of any business, and OSIsoft is no exception. This question allows you to show the interviewer that you understand how customer service can affect a company’s success. Use examples from your previous experience to explain why it’s so important.

Example: “Customer service is one of the most important aspects of any business because it directly affects the company’s reputation. In my last position as a data analyst for XYZ Company, I was responsible for answering questions about our software solutions. One day, I received a call from a client who had lost all their data after installing our software. I immediately contacted them to find out what happened. After talking with them, I realized they didn’t have enough memory in their system to support the amount of data they were trying to input. I helped them solve their problem and avoided losing a valuable client.”

18. What do you think is the most important trait of a successful engineer?

This question is a great way to show the interviewer that you have experience working with engineers and can apply your knowledge of what makes them successful. When answering this question, it’s important to highlight traits that are relevant to the job description or company values.

Example: “I think one of the most important traits of a successful engineer is their ability to work well in teams. Engineers often need to collaborate with other professionals to solve problems and develop new solutions. I’ve found that those who are able to communicate effectively and respectfully with others tend to be more successful than those who prefer to work alone.”

19. Have you ever taken a product design class?

This question can help the interviewer get a better idea of your technical knowledge and how you apply it to real-time data infrastructure. If you have taken a product design class, explain what you learned in that class and how it applies to this role.

Example: “I took a product design class in college where we had to create our own products from scratch. We had to do market research, develop a prototype and then pitch our ideas to a panel of judges. I ended up winning first place for my project, which was an app that would allow users to order food on their phones and skip long lines at restaurants.”

20. Have you every worked with anyone who has a disability before?

This question is a way for the interviewer to assess your ability to work with others and how you might handle any challenges that may arise. You can use examples from past experiences where you’ve worked with someone who has a disability or have had to overcome a challenge yourself.

Example: “I once worked with an individual who was deaf, so I learned sign language as part of my training. It took some time to learn but it was definitely worth it because we were able to communicate more effectively than ever before. The company also hired a translator to help us when necessary.”