20 OSL Retail Services Interview Questions and Answers

OSL Retail Services is a leading provider of retail merchandising, store support, and customer experience solutions. With over 25 years of experience, OSL has the expertise to help retailers maximize their sales and profitability.

If you’re interviewing for a position at OSL, you can expect to be asked questions about your retail experience, customer service skills, and availability. To help you prepare, we’ve gathered a list of sample OSL interview questions and answers.

OSL Retail Services Interview Process

The interview process at OSL Retail Services is lengthy, but relatively easy. It typically consists of a phone interview, followed by a video conference interview. The questions asked are generally about your past experience and your skills. However, they may also ask you about your customer service skills and how you would deal with upset customers. Overall, the experience is positive and the company is known for being friendly and easy to work for.

1. What is your experience with customer service?

This question can help the interviewer determine your experience with customer service and how you interact with customers. Use examples from previous work experiences to show that you have strong customer service skills.

Example: “I’ve worked in retail for five years, so I have a lot of experience interacting with customers. In my last position, I was responsible for helping customers find what they were looking for and answering any questions they had about our products. I also helped them find coupons or discounts on items they wanted to purchase. Customers appreciated my friendly demeanor and helpful attitude, which led to repeat business.”

2. Do you have any sales experience?

This question can help the interviewer determine if you have any experience selling products to customers. If you do, share a specific example of how you helped increase sales at your previous job. If you don’t have sales experience, you can talk about other customer service or retail experience that helps you understand what it’s like to work in this type of environment.

Example: “I worked as a cashier at my local grocery store for two years while I was in college. During that time, I learned how to interact with customers and provide them with excellent customer service. I also developed skills in problem solving and conflict resolution when there were issues with customers or employees.”

3. How would you describe your personality?

Employers ask this question to learn more about your personality and how it might fit in with the rest of their team. They want to know that you’re a friendly, outgoing person who can work well with others. When answering this question, try to be honest while also highlighting any positive traits you have.

Example: “I would describe my personality as energetic and outgoing. I love being around people and making them feel welcome. I’m always smiling and ready to help anyone who needs it. I think these qualities make me an excellent candidate for this position because they show that I care about customers and am willing to go above and beyond to provide great service.”

4. Have you ever worked in a team environment?

This question can help the interviewer determine how you work with others and your ability to collaborate. Use examples from previous jobs or school projects that show your teamwork skills, communication abilities and problem-solving skills.

Example: “In my last job, I worked in a team of three people who were responsible for helping customers find what they needed. We had to communicate well so we could all be on the same page about which products our customers wanted to purchase. We also helped each other out when one person was busy with another customer. For example, if I was helping a customer find a certain product, but it was located at the register where my coworker was working, I would ask them to check its availability while I assisted the customer.”

5. Would you be comfortable working in retail stores and wireless kiosks?

This question is designed to determine if you have experience working in retail stores and wireless kiosks. If you do, the interviewer will want to know how comfortable you are with this type of work environment. If you don’t have any experience, they’ll want to know what kind of training you would need to get up to speed.

Example: “I’ve worked in a variety of retail environments throughout my career, so I am very comfortable working in these types of settings. In fact, I enjoy interacting with customers and helping them find exactly what they’re looking for. Wireless kiosk work is something that I haven’t done before, but I’m confident that I could learn it quickly.”

6. Tell me about a time when you had to deal with an upset client, how did you handle the situation?

This question can help the interviewer determine how you handle conflict and whether or not you have experience dealing with difficult customers. Use examples from your previous job to highlight your problem-solving skills, communication skills and ability to diffuse a tense situation.

Example: “In my last position as an OSL retail associate, I had a customer who was upset because they couldn’t find what they were looking for in our inventory. I asked them if they could describe the item more specifically so that I could look through our system to see if we had it somewhere else. After searching through all of our inventory systems, I told them that we didn’t have the item but would be happy to order it for them.”

7. Are you willing to travel for this position?

This question can help the interviewer determine if you are willing to relocate for this position. If they ask this question, it’s likely that OSL Retail Services is looking for someone who will stay with them for a while and not just move on after a few months. Your answer should show your commitment to this job by explaining how much you enjoy traveling and working in different places.

Example: “I love traveling and exploring new places. I would be happy to travel anywhere within the state or country as long as I have access to WiFi so I can work remotely. I’m also comfortable driving alone, which makes me an ideal candidate for this position.”

8. What do you think are the most important qualities for a successful sales representative?

This question can help the interviewer determine if you have the skills and abilities to succeed in this role. When answering, it can be helpful to mention a few qualities that are important to you personally as well as professionally.

Example: “I think one of the most important qualities for a successful sales representative is being able to connect with customers. I enjoy talking to people and helping them find what they’re looking for. Another quality I think is important is having strong communication skills. Being able to clearly explain products and answer questions can help me build trust with my customers and increase sales.”

9. Describe your experience with managing people.

This question can help the interviewer determine your leadership skills and how you interact with others. Use examples from previous jobs to describe how you managed a team, delegated tasks or helped employees resolve conflicts.

Example: “In my last position as an OSL retail services manager, I had two other managers who worked under me. My primary responsibility was delegating tasks among my staff members based on their strengths and weaknesses. For example, one of my employees excelled at customer service while another employee was better at managing inventory. I also held weekly meetings with my staff to discuss any issues they were having and ways we could improve our performance.”

10. Do you have experience using point of sale systems?

The interviewer may ask this question to learn about your experience using the point of sale system that OSL Retail Services uses. If you have previous experience, share what you know about it and how comfortable you are with its features. If you don’t have any experience, explain why and describe what you would do if you needed to use a point of sale system for the first time.

Example: “I’ve used several different point of sale systems in my career, but I’m most familiar with the one we use at my current job. It’s easy to navigate and has all the features I need to complete transactions quickly. I also like that it allows me to enter customer data so I can track sales by individual customers.”

11. Provide an example of a time where you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a time when you went above and beyond for a customer and how it positively impacted their experience in the store.

Example: “When I was working at my previous retail job, there was a customer who came into the store looking for a specific item. Unfortunately, we didn’t have any left in stock, but I offered to order one for them if they gave me their email address. They agreed, so I ordered the item and had it shipped directly to their house. A few days later, they returned to the store and thanked me for ordering the item for them.”

12. Why do you want to work at OSL Retail Services?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about OSL Retail Services that attracted you to apply for the position.

Example: “I applied for this role because I was impressed with your commitment to customer service. In my last job, we had a lot of customers who were unhappy with our service, but I always tried to find ways to make them happy. I think I have some great ideas on how to improve customer satisfaction at OSL Retail Services.”

13. Tell me about a time when you were able to successfully convince someone to buy something they didn’t want.

This question can help the interviewer determine your sales skills and how you interact with customers. Use examples from previous jobs to highlight your communication, problem-solving and customer service skills.

Example: “In my last job as a retail associate at an electronics store, I had a customer who was looking for a specific type of computer but didn’t want to spend more than $500 on it. After talking with them about their needs and budget, I showed them several computers that were within their price range but also met their requirements. They ended up buying one of those computers.”

14. What are some things that you like to do outside of work?

Employers ask this question to get a better sense of your personality and see if you would fit in with their company culture. They want to know that you are someone who is friendly, outgoing and fun to be around. When answering this question, try to think of something that shows off your personality while also being relatable to the job.

Example: “I love going on hikes and exploring new places. I have been hiking for years now and am always looking for new trails to conquer. I find it so relaxing to go out into nature and take in all of the beautiful sights. It’s definitely one of my favorite things to do.”

15. Can you tell us about a time when you were working on a project and there was conflict, how did you handle it?

This question is a great way to see how you handle conflict in the workplace. It’s important that your answer shows that you can work with others and resolve issues.

Example: “I was working on a project with another employee who had different ideas than I did about what we should do for the project. We disagreed quite often, but instead of letting it get to me, I talked to my manager about it. They helped us come up with a compromise so we could both be happy with the outcome.”

16. If hired, what would be your approach to being successful as a mobile expert?

This question is an opportunity to show your knowledge of the OSL Retail Services brand and how you would apply it in a customer-facing role. Your answer should include specific examples of how you have used mobile technology to help customers in the past.

Example: “I believe that being successful as a mobile expert means providing excellent service to every customer I interact with. In my last position, I was responsible for training new employees on our mobile app. One day, one of my coworkers had trouble using the app to check out a customer’s order. I helped her troubleshoot the issue and showed her some tips for remembering how to use the app more efficiently.”

17. What do you know about our company?

This question is a great way to test your research skills and show the interviewer that you are prepared for this interview. Before your interview, make sure to read through the company’s website and social media accounts so you can mention something specific about their business.

Example: “I know that OSL Retail Services has been in business since 2015 and that you specialize in providing retail services to small businesses. I also noticed that you have an excellent reputation online and on social media, which tells me that you’re committed to providing quality customer service. I’m excited to learn more about how I can contribute to your success.”

18. What steps do you take to ensure that customers receive excellent service?

This question can help the interviewer determine how you will interact with customers in their store. Showcase your customer service skills by explaining what steps you take to ensure that customers are happy and satisfied with their shopping experience.

Example: “I believe that excellent service starts before a customer even enters the store. I make sure to greet all customers as they enter the store, whether it’s through my smile or a friendly ‘good morning’ or ‘hello.’ As they shop, I am always available to answer questions about products or provide assistance finding items. When they check out, I thank them for their business and wish them a good day.”

19. How well do you work under pressure?

OSL retail services can be fast-paced, and employers ask this question to make sure you’re comfortable working in a high-pressure environment. In your answer, explain how you manage stress and stay focused when the pace of work increases.

Example: “I thrive under pressure because it motivates me to perform at my best. When I’m working with a tight deadline, I use that as motivation to get everything done quickly and efficiently. I’ve worked in several high-pressure environments before, so I know what it takes to succeed in them. I always arrive to work early and leave late to ensure I have enough time to complete all of my tasks.”

20. We’re looking for people who can build rapport quickly with new clients. Give me an example of a time when you built rapport quickly with a client.

This question is a great way to show your interpersonal skills and ability to connect with others. When answering this question, think of a time when you were able to quickly build rapport with someone new.

Example: “I once had a customer who was looking for a specific type of wine. I asked them what they liked about the wine and if there was anything else that would make it better. They told me they wanted something sweet but not too sweet. I showed them several wines until we found one that fit their description perfectly. The customer was so happy with my service that they came back the next week.”