What Does an Outback Steakhouse Server/Waiter Do?

Outback Steakhouse is an Australian-themed casual dining restaurant chain that serves steaks, seafood, and other classic American dishes.

A server/waiter at Outback Steakhouse is responsible for providing excellent customer service to guests. This includes taking orders, delivering food and drinks, and providing helpful information about menu items. Servers/waiters must also be able to handle customer complaints and resolve any issues that may arise. Additionally, they must be able to accurately process payments and ensure that all guests leave satisfied.

Outback Steakhouse Server/Waiter Job Duties

An Outback Steakhouse Server/Waiter typically has a wide range of responsibilities, which can include:

• Greet guests in a friendly and courteous manner, taking their orders accurately and efficiently
• Provide knowledgeable recommendations on menu items, including specials of the day
• Ensure that all food is served according to Outback Steakhouse standards
• Check with customers to ensure they are enjoying their meals and take action to correct any problems
• Follow up with customers to ensure satisfaction and address any complaints or issues
• Accurately record customer orders and enter them into the point-of-sale system
• Process payments quickly and accurately
• Maintain cleanliness of dining area, tables, chairs, floors, and other areas as needed
• Assist in stocking supplies and restocking shelves when necessary
• Adhere to safety and sanitation policies and procedures
• Work closely with kitchen staff to ensure timely delivery of food orders
• Upsell additional products when appropriate

Outback Steakhouse Server/Waiter Salary

The salary for a server/waiter at Outback Steakhouse is determined by a variety of factors. These include the number of hours worked, the number of tables served, the type of shift worked, the amount of tips received, and the experience level of the server/waiter. Additionally, the location of the Outback Steakhouse and the local minimum wage laws may also affect the salary of a server/waiter.

• Median Annual Salary: $38,102 ($18.32/hour)
• Top 10% Annual Salary: $57,200 ($27.5/hour)

Outback Steakhouse Server/Waiter Job Requirements

To be hired as a server/waiter at Outback Steakhouse, applicants must be at least 18 years of age and have a high school diploma or equivalent. Previous experience in the restaurant industry is preferred, but not required. Outback Steakhouse also requires that all servers/waiters have a valid food handler’s card and a valid alcohol server’s permit. Additionally, all servers/waiters must be able to stand for long periods of time, lift up to 25 pounds, and be able to work in a fast-paced environment. Outback Steakhouse also requires that all servers/waiters have excellent customer service skills and be able to work well with a team.

Outback Steakhouse Server/Waiter Skills

Outback Steakhouse Server/Waiter employees need the following skills in order to be successful:

Multi-tasking: As an outback server, you’ll be responsible for many tasks at once. You’ll need to be able to handle multiple tables at once, as well as take orders, prepare food, bring food to tables, clean tables, take drink orders and more. Being able to multi-task is an important skill for any server.

Teamwork: Teamwork is the ability to work with others to accomplish a common goal. As a server, you should be able to work with your fellow servers and the kitchen staff to ensure that your customers’ needs are met. You should also be able to work with your manager to ensure that you are meeting your individual goals.

Closing Checks: Closing checks are a part of the duties of an outback steakhouse server. They are responsible for collecting payment from customers and recording the transaction. This includes taking the customer’s payment, processing the transaction and returning the change. Closing checks is a skill that can be learned through practice and observation.

Customer Service: Customer service is the ability to interact with customers in a friendly and helpful manner. As a server, you should be able to greet customers, answer questions about menu items and make suggestions based on customer preferences. You should also be able to handle any customer concerns or complaints in a professional manner.

Beer Tap Operation: Outback Steakhouse servers often need to know how to operate a beer tap. This is because many restaurants have a full bar with a variety of alcoholic beverages. Servers need to know how to operate the tap and pour the correct amount of beer. This is important because if a server pours too much beer, the customer may not be able to finish it. If a server pours too little, the customer may be dissatisfied.

Outback Steakhouse Server/Waiter Work Environment

Outback Steakhouse servers/waiters work in a fast-paced, customer-oriented environment. They are expected to provide excellent customer service and ensure that customers have a pleasant dining experience. Servers/waiters typically work shifts of up to 8 hours, including evenings and weekends. They may be required to work overtime during peak periods. The job can be physically demanding, as servers/waiters are expected to be on their feet for long periods of time. They must also be able to lift and carry heavy trays of food and drinks. Servers/waiters must be able to handle stressful situations and remain calm and professional in the face of customer complaints.

Outback Steakhouse Server/Waiter Trends

Here are three trends influencing how Outback Steakhouse Server/Waiter employees work.

Consolidation of Restaurants

The restaurant industry is undergoing a major shift as more and more restaurants are consolidating. This means that Outback Steakhouse servers/waiters may find themselves working in larger, multi-brand establishments. As such, they must be prepared to work with different types of customers and understand the nuances of each brand’s menu and service style.

In addition, servers/waiters will need to become familiar with new technologies, such as mobile ordering systems and digital payment options. They should also be aware of how their job duties may change due to consolidation, such as having to serve multiple brands at once or taking on additional responsibilities related to customer service. Understanding these changes can help Outback Steakhouse servers/waiters stay ahead of the curve and remain competitive in an ever-evolving industry.

Sustainability in the Restaurant Industry

Sustainability is becoming increasingly important in the restaurant industry. Outback Steakhouse servers and waiters are expected to understand how their actions can contribute to a more sustainable future. This includes reducing food waste, using eco-friendly packaging, and sourcing ingredients from local farms.

Servers and waiters should also be aware of energy efficiency practices such as turning off lights when not in use, unplugging appliances when not in use, and using reusable dishes and utensils whenever possible. Additionally, they should be knowledgeable about water conservation techniques such as installing low-flow faucets and toilets, and using biodegradable cleaning products. By understanding these sustainability initiatives, Outback Steakhouse servers and waiters will be better prepared for the future of work.

Growing Importance of Technology

Technology is becoming increasingly important in the restaurant industry, and Outback Steakhouse servers/waiters are no exception. With the rise of online ordering, mobile apps, and delivery services, customers expect a seamless experience when they visit an Outback Steakhouse. Servers must be able to use technology to take orders, process payments, and manage customer data.

In addition, servers must understand how to use digital tools to track inventory, monitor customer feedback, and analyze sales trends. By understanding these technologies, Outback Steakhouse servers can provide better service and help the restaurant stay competitive in the market.

Advancement Prospects

Outback Steakhouse servers/waiters can advance their careers by taking on additional responsibilities. For example, they may become a shift leader, responsible for managing other servers and ensuring that customers are satisfied. They may also become a trainer, responsible for teaching new servers the ropes. With experience, servers may become a restaurant manager, responsible for overseeing the entire restaurant. They may also become a regional manager, responsible for overseeing multiple restaurants in a given area.

Interview Questions

Here are five common Outback Steakhouse Server/Waiter interview questions and answers.

1. Describe your experience working in the restaurant industry.

This question is an opportunity to show the interviewer that you have experience working in a fast-paced environment and can handle multiple tasks at once. Use your answer to highlight any skills or experiences that are relevant to this position, such as customer service, teamwork or problem-solving.

Example: “I’ve worked in restaurants for five years now, starting out as a hostess before moving into my current role as a server. I enjoy being able to interact with customers and help them have a great dining experience. In my previous role, I learned how to multitask while still providing excellent service. For example, when taking orders, I would write down each item on a separate piece of paper so I could remember what everyone ordered.”

2. Tell us about a time where you went above and beyond for a customer.

This question is a great way to show your potential employer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a time when you went above and beyond for a customer and how it positively impacted their experience at Outback Steakhouse.

Example: “When I was working as a server at a local restaurant, one of my tables had an allergy to seafood. They ordered chicken tenders with fries and asked if they could substitute the fries for onion rings. I told them we were out of onion rings but would make sure they got some on the house. The manager agreed, so I made sure they got free onion rings and also gave them a discount on their meal.”

3. What would you do if a customer was upset with their meal?

This question can help the interviewer determine how you handle customer complaints. Use examples from your experience to show that you are willing to go above and beyond for customers, even if they’re upset about something.

Example: “If a customer was unhappy with their meal, I would first apologize and ask what I could do to make it right. If they wanted another dish or more of something on their current plate, I would immediately get them whatever they needed. If they were still unsatisfied, I would offer them a discount on their bill or free dessert.”

4. Have you ever had any difficulties dealing with angry customers? If so, how did you handle it?

This question can help the interviewer determine how you react to stressful situations and whether you have any experience dealing with them. Use your answer to highlight your problem-solving skills, communication skills and conflict resolution skills.

Example: “I once had a customer who was upset because they didn’t like their steak. I tried my best to calm them down by explaining that we cook our steaks according to their specifications but sometimes there are slight variations in taste or texture. The customer calmed down after hearing this and decided to order another steak. They were happy with it and left us a good tip.”

5. If there were multiple tables that needed your attention, how would you prioritize them?

This question can help the interviewer determine how you prioritize tasks and manage your time. Use examples from previous experiences to show that you are organized, efficient and able to multitask effectively.

Example: “If there were multiple tables that needed my attention at once, I would first check on the table with the longest wait time. If two or more tables have similar wait times, I would ask each party what they’re waiting for so I could address their needs as quickly as possible. This helps me ensure that all of my customers receive quality service.”