20 Pacific Life Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Pacific Life.

When you go to a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. But what if you’re interviewing for a position with a specific company? In this case, you may be asked company-specific interview questions.

For example, if you’re interviewing for a position with Pacific Life Insurance, you may be asked questions about the company’s products, its history, or its plans for the future. To help you prepare for your interview, we’ve compiled a list of sample Pacific Life interview questions and answers.

Pacific Life Interview Process

The interview process at Pacific Life can vary depending on the position you are applying for. However, most positions will require at least one phone screen and one in-person interview. For some positions, like internships, you may only have one interview. For others, like systems analyst or data engineer, you may have multiple rounds of interviews. The length of the hiring process also varies depending on the position, but generally takes about two weeks from start to finish.

Overall, the interview process is fairly standard, with questions focusing on your experience and skillset. However, some reviewers noted that the questions asked in the second interview were more specific and intrusive than they had expected. Additionally, some candidates felt that the remote aspect of the interviewing process was not well executed, and that communication from the company was lacking.

Common Pacific Life Interview Questions

1. What do you know about Pacific Life?

This question is a great way to test your research skills and show the interviewer that you are serious about this role. Before your interview, make sure to read through the job description and familiarize yourself with Pacific Life’s mission statement, values and goals. You can also learn more about the company by reading its annual report or visiting its website.

Example: “I know that Pacific Life was founded in 1967 and has been providing life insurance products ever since. I am excited to join such an established company because it shows me that you value stability and quality. I have always admired companies that put their customers first, so I’m eager to see how we can improve our current offerings.”

2. Describe your experience with client relationship management and sales support.

Pacific Life Insurance is a company that focuses on customer service and client relationships. This question allows the interviewer to assess your experience with these two important aspects of working in an insurance company.

Example: “In my previous position, I was responsible for managing all incoming calls from clients who had questions about their policies or needed help with any aspect of their account. I also worked closely with sales representatives to ensure our customers were receiving the best possible service. In both roles, I learned how to prioritize tasks and manage time effectively.”

3. How would you handle a difficult customer over the phone?

Pacific Life Insurance is a company that provides customer service to its clients. Your answer should show the interviewer how you would handle this situation and what your approach would be.

Example: “I have experience working in a call center, so I know how important it is to remain calm when speaking with customers. If they are upset or angry, I will listen to them carefully and try to understand their concerns. Then, I will explain our policies clearly and offer solutions to help them. If they continue to be difficult, I will ask for their contact information and tell them I will forward their concerns to my manager.”

4. What is your approach to handling multiple priorities at once?

Pacific Life Insurance is a company that requires its employees to be able to multitask and prioritize their work. Your answer should show the interviewer you have the ability to manage multiple tasks at once, while also showing them your attention to detail.

Example: “I find it helpful to create a daily schedule for myself so I can plan out my day ahead of time. This helps me stay organized and ensures I’m getting all of my work done on time. If something comes up during the day that needs my immediate attention, I make sure to mark it down as an urgent task so I can get back to it right away.”

5. Do you have any experience managing a team?

Pacific Life is a company that values teamwork and collaboration. They want to know if you have experience working with others, especially in a leadership role. If you do, share an example of how you managed your team successfully. If you don’t, explain what steps you would take to learn how to manage a team effectively.

Example: “I’ve worked as the sole employee at my current job for two years now. However, I did work with a team when I was employed at a different company. In this position, I led a team of five employees who were all responsible for their own tasks but also collaborated on projects together. We met weekly to discuss our progress and any challenges we faced.”

6. Tell us about your experience working in the financial industry.

Pacific Life is a financial company, so it’s important that you have experience working in the industry. This question helps employers determine if your skills and qualifications match their expectations for this role. Use your answer to highlight any relevant work experiences.

Example: “I’ve worked as an insurance agent for five years now. I started out at another company but decided to move to Pacific Life because of its reputation for excellent customer service. In my previous position, I was responsible for helping clients find life insurance policies that met their needs. I also helped them understand how these products could help protect their families financially.”

7. Are you able to work independently or are you more comfortable being part of a team?

Pacific Life is a company that values teamwork and collaboration. Your answer should show the interviewer you are able to work well with others, but also have the ability to complete tasks independently if needed.

Example: “I am comfortable working both independently and as part of a team. I find that when working on projects alone, I can be more productive because I don’t have to wait for other people to finish their tasks before I can move forward. However, I enjoy collaborating with my colleagues and learning from them. They often share tips or strategies they use that help me improve my own performance.”

8. When was a time that you had to prioritize tasks, how did you decide what came first?

This question can help the interviewer understand how you make decisions and prioritize your work. Use examples from previous jobs to show that you have strong organizational skills and are able to complete tasks in a timely manner.

Example: “In my last position, I was responsible for managing multiple accounts and ensuring all clients were receiving the best service possible. One day, one of our largest clients called to ask about their account balance. I had just started working there, so I wasn’t sure exactly what information they needed or where it would be located. However, I knew that if I didn’t answer their questions immediately, they may cancel their contract with us. So, I decided to call another employee who worked on that account more often than me and asked them to look up the client’s balance while I continued to speak with them.”

9. What tools do you use to manage your inbox and paperwork?

Answering this question can give the interviewer insight into your organizational skills and ability to prioritize tasks. When answering, it can be helpful to mention a specific tool you use and how it helps you manage your inbox or paperwork.

Example: “I have been using Evernote for several years now to help me stay organized. I keep all of my notes in one place so that I can access them from any device. This has helped me tremendously with managing my inbox because I can quickly file emails into folders based on their content.”

10. Provide an example of a time when you went above and beyond for a client.

Pacific Life Insurance is looking for employees who are willing to go the extra mile for their clients. This question helps them determine if you have that kind of work ethic and how you would fit into their company culture.

Example: “When I first started working as a financial advisor, I had a client who was very nervous about investing in mutual funds. He wanted to make sure he made the right decision, so we met several times over the course of a few weeks to discuss his options. In the end, he decided to invest in one of my recommended funds because it best suited his needs.”

11. Why do you want to work at Pacific Life?

This question is a great way to show your interest in the company and its values. When answering, it can be helpful to mention something specific about Pacific Life that you admire or find interesting.

Example: “I want to work at Pacific Life because I am passionate about helping people plan for their financial futures. In my last role as an insurance agent, I helped many families create life insurance plans that would help them provide for their loved ones after they passed away. It was so rewarding to see how much peace of mind this provided for these families.”

12. Tell me about a time where you were tasked with giving a presentation on a project you didn’t agree with, how did you handle it?

Pacific Life Insurance is a company that values teamwork and collaboration. This question helps the interviewer determine how you handle conflict, as well as your ability to work with others.

Example: “In my last position, I was tasked with presenting on an upcoming project that would require us to cut back on our marketing budget by 20%. While this wasn’t something I agreed with, I knew it was important to present the information in a way that showed why we needed to make these changes. I presented the data from the research team and explained how cutting back on some of our marketing efforts could help us save money for other areas of the business.”

13. What challenges do you think the insurance industry will face in the next five years?

This question is a great way to show your knowledge of the industry and how you can help an organization overcome challenges. When answering this question, it’s important to be honest about what you think will happen in the future.

Example: “I believe that one challenge the insurance industry will face in the next five years is finding new ways to attract younger customers. Many young people don’t see the value in life insurance, so companies need to find creative ways to make their products more appealing. I have some ideas for how Pacific Life could do this.”

14. What is your favorite thing about the financial services industry?

This question is an opportunity to show your enthusiasm for the industry and why you are a good fit for Pacific Life. When answering this question, it can be helpful to mention something specific about the company that attracted you to apply in the first place.

Example: “My favorite thing about the financial services industry is how rewarding it is to help people plan for their futures. I love being able to use my expertise to find solutions for clients who need life insurance or other financial products. In my last role, I helped a client create a budget so they could afford to pay for their child’s college education.”

15. If hired, what would be your approach to analyzing data and making predictions?

Pacific Life uses data to make predictions about customer behavior and market trends. The interviewer may ask this question to learn more about your analytical skills and how you would apply them in this role. Use examples from previous work experience or school projects that demonstrate your ability to analyze data, interpret results and use the information to make decisions.

Example: “In my last position as a financial analyst, I used data analysis software to predict which customers were at risk of canceling their policies. This allowed me to reach out to those customers before they canceled their policies and offer them additional services to help retain them.”

16. Give an example of a time when you managed a conflict between two employees.

Pacific Life Insurance is a company that values teamwork and collaboration. As such, they want to know how you can help resolve conflicts between employees. Your answer should show the interviewer that you have conflict resolution skills and are willing to use them in your new role.

Example: “I once worked with two coworkers who were constantly arguing about their work duties. They would often get into heated arguments over small things, which was distracting for everyone else on our team. I met with both of them separately to discuss the issue. After hearing both sides, I realized that one employee had been taking on more work than she could handle. We discussed ways we could all manage our workloads better so no one felt overwhelmed.”

17. In your opinion, what makes a good leader?

Pacific Life is a company that values leadership, so it’s likely they’ll ask this question to see if you have the qualities of a good leader. When answering this question, try to show your ability to lead by giving examples of how you’ve been a good leader in the past.

Example: “I think a good leader should be someone who can motivate and inspire others to do their best work. I believe leaders should also be able to communicate clearly with their team members and provide support when needed. In my last position as an account manager, I was responsible for managing a team of five salespeople. I always made sure to check in with each person on their progress and offer advice or guidance when needed.”

18. We pride ourselves in having a great company culture. What kind of environment do you thrive in?

Pacific Life is looking for candidates who will fit into their company culture. They want to know that you are a team player and enjoy working with others. When answering this question, try to emphasize your interpersonal skills and how they help you succeed in the workplace.

Example: “I thrive in an environment where I can be myself. At my last job, we had weekly meetings where everyone would share something about themselves. It was a great way to get to know each other better and build relationships. I also love when companies have fun events like movie nights or bowling nights. These kinds of activities make me feel more connected to my coworkers.”

19. There may be some instances where we need our analysts to go into the field to work with clients directly. Is this something you would be interested in doing?

Pacific Life may ask this question to see if you have any experience working in the field. If you do, they will likely want to know how you would handle it and what your previous experiences were. If you don’t have any experience working in the field, they will want to know why not and whether or not you are willing to learn.

Example: “I have never worked in the field before, but I am open to learning more about it. I understand that there is a lot of information we can gather from our clients by going out into the field and talking with them directly. I think I would be excited to get out of the office and work with new people.”

20. Tell me about a time when you worked with an individual who had different values than you.

Pacific Life is a company that values diversity and inclusion. This question helps the interviewer determine how you would handle working with someone who has different beliefs than you. Use your answer to show that you can be respectful of others’ opinions while also maintaining your own values.

Example: “I have worked with people who had very different political views than me, but I always made sure to respect their opinions. In my experience, it’s best to avoid discussing politics at work because it can lead to arguments. Instead, I focus on finding common ground and respecting each other’s opinions.”


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