20 Paladin Security Group Interview Questions and Answers

Paladin Security Group is one of the largest security companies in Canada, with over 10,000 employees nationwide. Paladin offers a variety of security services, from residential and commercial security to event security and more.

If you’re applying for a job at Paladin, you can expect to be asked a range of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Paladin interview questions and answers to help you prepare for your interview.

Paladin Security Group Interview Process

The interview process at Paladin Security Group is relatively straightforward. After submitting an application, candidates will be contacted by a member of the HR team to schedule a phone screen. If the candidate passes the phone screen, they will be invited to come in for an in-person interview with a panel of HR representatives. Following the in-person interview, candidates will be given a skills test to assess their proficiency in English and customer service. Finally, candidates will meet with a site supervisor to discuss specific site requirements.

1. What is your experience with security?

This question is an opportunity to show your knowledge of the security industry. If you have experience in a similar role, share that information with the interviewer. If not, you can discuss any other security-related work you’ve done.

Example: “I worked as a security guard for two years at a local mall. I was responsible for monitoring the parking lot and keeping it safe for shoppers. I also helped customers who were locked out of their cars or needed assistance finding something they lost. My supervisor often praised me for my ability to handle difficult situations calmly and efficiently.”

2. Tell us about a time when you had to deal with an agitated customer, how did you handle it?

This question is an opportunity to show your problem-solving and conflict resolution skills. When answering this question, it can be helpful to describe a specific situation where you were able to diffuse the situation and resolve the issue in a positive way.

Example: “I once had a customer who was upset because they felt like we weren’t doing enough to protect their business from theft. I listened to them carefully and asked questions to understand what they wanted us to do differently. After hearing more about their concerns, I explained that our security measures were already at the highest level of protection for their budget. We also discussed other ways they could reduce the risk of theft, which helped calm them down.”

3. Why do you want to work at Paladin Security Group?

This question can help the interviewer determine if you have done your research on the company. They may also want to know what attracted you to this role and whether you are a good fit for their organization. When preparing for this interview, make sure you read through the job description thoroughly. You should be able to reference specific requirements or skills that you possess.

Example: “I am very interested in working at Paladin Security Group because of its reputation as one of the top security companies in the country. I’ve always wanted to work for a company where I could use my problem-solving skills to find solutions to unique situations. I think Paladin is an excellent place to do just that.”

4. Do you have any healthcare security experience?

This question is a great way to determine if you have the necessary skills and experience for this role. If you do, it’s important to highlight those experiences in your answer. If you don’t, you can explain why you’re qualified for this position despite not having healthcare security experience.

Example: “I worked as an armed guard at a hospital for three years before I applied here. During that time, I learned how to keep patients safe while also ensuring their privacy. I’m confident that my previous experience will help me succeed in this role.”

5. How would you respond if a patient was confused and trying to leave the facility?

This question can help the interviewer assess your ability to handle challenging situations and how you respond to them. Use examples from previous experience in which you helped a patient or family member understand their situation, and how you used your communication skills to resolve the issue.

Example: “If I encountered this situation, I would first try to calm the patient by speaking calmly and reassuringly. If they were still confused, I would ask if there was anyone who could come with them to translate for them. If not, I would call someone else on staff to interpret for me so that I could explain the situation more thoroughly. I would also make sure to have all of my security procedures ready before explaining anything to ensure we are prepared for any emergencies.”

6. What are some of the qualities that make someone a good security guard?

This question can help the interviewer determine if you have the qualities they look for in a security guard. Use your answer to show that you possess these qualities and are ready to work as a member of their team.

Example: “I think one of the most important qualities is integrity. I believe it’s essential to be honest with clients, coworkers and supervisors at all times. Another quality I think makes someone a good security guard is patience. Patience helps me remain calm when things get hectic or stressful, which can happen on any given day. Finally, I think empathy is an important quality because it allows me to understand how others feel and respond appropriately.”

7. Have you ever worked in a team environment before?

This question is an opportunity to show your interpersonal skills and how you work with others. When answering this question, it can be helpful to mention a specific time when you worked in a team environment and what the results were.

Example: “Yes, I have worked in a team environment before. In my last position as a security guard at a local mall, I was part of a larger team that included other guards and managers. We all had different responsibilities but we also helped each other out if someone needed assistance. For example, one night I noticed a group of teenagers causing trouble in the food court. I alerted my manager who called for backup from other guards. Together, we handled the situation without any issues.”

8. Are you comfortable working alone or in a group?

This question helps employers determine if you are a good fit for the position. They want to know that you can work independently, but also with others when necessary. Your answer should show that you enjoy both working alone and in groups.

Example: “I am comfortable working either way. I find that I prefer working alone because it allows me to focus on my tasks without distractions. However, I do like collaborating with others as well. When I have questions or need help, I feel more comfortable asking someone else than looking up answers online. I think this is important because it shows that I value the expertise of my coworkers.”

9. Describe a situation where you were able to diffuse a tense situation.

This question can help the interviewer understand how you handle conflict and whether you have experience in diffusing tense situations. Use examples from your previous work or personal experiences to show that you are able to remain calm under pressure.

Example: “In my last security job, I was working a night shift when two people got into an argument outside of the building. One person started yelling at the other, which caused a crowd to form around them. I approached the individuals calmly and asked if they would like me to escort them inside so they could resolve their issue privately. They agreed, and once we were inside, I explained our company policy on public arguments and escorted them back outside after they resolved their disagreement.”

10. Do you have any experience dealing with difficult customers?

This question can help interviewers understand how you handle conflict and whether you have any experience working in customer service. Use your answer to highlight a time when you helped diffuse a situation with a difficult customer or used your communication skills to resolve an issue.

Example: “In my previous role, I had the opportunity to work with customers who were upset about their recent security system installation. Some of these customers felt like we didn’t listen to them during the sales process, so they called our company’s support line to express their concerns. I would first apologize for any inconvenience and then explain that we did everything we could to ensure the best possible installation for each home. After listening to their concerns, I was able to offer some solutions to help make their systems more efficient.”

11. What kind of experience do you have with surveillance systems?

This question can help the interviewer determine your level of experience with a variety of security systems. Use examples from previous work to highlight your knowledge and skills in this area.

Example: “I’ve worked with several different types of surveillance systems, including IP-based cameras, analog cameras and wireless cameras. I also have experience installing these systems and configuring them for use. In my last position, I helped install new security cameras at an apartment complex after a break-in. The company wanted to upgrade their current system so they could monitor more areas of the property. I installed the new cameras and configured them to work with the existing system.”

12. Describe a time when you made a mistake on the job. How did you handle it?

This question can help the interviewer get a better sense of your problem-solving skills and how you learn from your mistakes. Use this opportunity to show that you’re willing to take responsibility for your actions, learn from them and move forward with your career.

Example: “When I first started working as a security guard at an event venue, I was tasked with checking bags for weapons. One time, I got distracted by something going on in the crowd and forgot to check one attendee’s bag. When they entered the building, they had a gun in their bag. I immediately alerted my supervisor and we worked together to find out who the person was and what their intentions were. Luckily, it turned out to be someone who simply forgot to leave their weapon at home.”

13. How would you react if you saw one of your co-workers stealing from the company?

This question can help the interviewer assess your honesty and integrity. It also helps them determine how you would react to a difficult situation at work. In your answer, try to show that you value honesty and respect for authority.

Example: “If I saw one of my co-workers stealing from the company, I would first approach them privately to discuss what they were doing. If they admitted to it, I would report them to management so they could take appropriate action. If they denied it or refused to talk about it, I would still report them to management. I would do this because I believe in being honest and forthright with my superiors.”

14. What are your short term & long term career goals?

This question can help the interviewer determine if you have a plan for your career and how it aligns with their company’s goals. When answering this question, consider what the company is looking for in its employees and highlight any skills or experiences that match those needs.

Example: “My short term goal is to become an expert on security systems and learn as much as I can about the field. In my last position, I was able to complete training courses on cyber security and data encryption, which helped me understand more about the role of a Paladin Security Group employee. My long-term goal is to work my way up through the Paladin Security Group ranks until I am ready to take over as a team leader.”

15. Can you tell me about a time when you felt like you went above and beyond for a customer?

This question can help the interviewer get a better idea of your customer service skills. They want to know that you’re willing to go above and beyond for customers, even if it’s not part of your job description.

Example: “I had a customer who was having trouble with their security system. I spent an hour on the phone with them going over different settings until they were able to fix the issue. The next day, they called me back to tell me everything was working perfectly. They thanked me for my time and patience.”

16. Which shift are you available to work?

This question is a way for the interviewer to learn more about your availability. They may ask this question to see if you are available during their busiest times of day or week. When answering, be honest and consider what time would work best with your schedule.

Example: “I am available to work any shift that you need me to. I understand that some shifts are busier than others, so I’m willing to work whatever hours you need me to in order to help Paladin Security Group succeed.”

17. Have you had any training in de-escalation techniques?

This question is an opportunity to show your knowledge of the security industry and how you can apply it to this role. If you have had training in de-escalation techniques, explain what you learned and how it helped you in previous roles.

Example: “I took a course on de-escalation techniques last year when I was working as a bouncer at a local bar. The class focused on verbal communication skills that help me diffuse situations before they escalate into physical altercations. In my current position, I use these same skills to talk down individuals who are acting out or causing disturbances.”

18. What makes you a good fit for this position?

This question is an opportunity to show the interviewer that you have done your research on the company and position. Use this time to highlight any skills or experiences that make you a good fit for the role.

Example: “I am passionate about protecting people, which is why I chose to become a police officer. When I saw that Paladin Security Group was hiring, I knew it would be a great place to continue my career path in security. Your company has a reputation of being one of the best places to work because of its commitment to employee satisfaction. I also noticed that you offer competitive salaries and benefits, which makes me even more excited to join the team.”

19. What is your experience with patrol duties?

This question can help the interviewer determine your experience with a specific type of security work. You can use this opportunity to highlight any skills you have that make you a good fit for this role, such as communication or problem-solving abilities.

Example: “I’ve worked in private security for five years now and I’ve done patrol duties on my own since I started. In my last position, I was assigned to a team of two other guards who also did solo patrols. We rotated our shifts so we each had one night shift and one day shift every week. This helped us get more sleep while still providing coverage for the company.”

20. What type of work schedule are you looking for?

This question is an opportunity to show the interviewer that you are flexible and willing to work any type of schedule. You can answer this question by listing all the different types of schedules you would be comfortable with, such as rotating shifts, graveyard or night shifts, split days or a regular day shift.

Example: “I am open to working any type of schedule. I have experience working rotating shifts, graveyard and night shifts, split days and regular days. I am also comfortable working overtime if needed.”