20 Paragon Security Interview Questions and Answers

Paragon Security is one of the largest security companies in Canada, with over 2,000 employees and a presence in all major Canadian cities. Paragon provides a variety of security services, from armed guards and mobile patrols to alarm response and concierge services.

If you’re applying for a job at Paragon Security, you can expect to be asked a range of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Paragon Security interview questions and answers to help you prepare for your interview.

Paragon Security Interview Process

The interview process at Paragon Security is relatively straightforward. You can walk in and apply for a job without an appointment, and if you have the required security license and CPR training, you will likely be hired on the spot. The interviewer may ask you a few general questions about your experience and why you want to become a security guard, but overall the process is quick and easy.

1. Why do you want to work for Paragon Security?

This question is a great way for the interviewer to learn more about your interest in working for their company. They want to know that you are passionate about what Paragon Security does and why you would be a good fit for the position. When preparing for this question, think of specific reasons why you’re interested in working for them. Consider mentioning any research you’ve done on the company or how you feel like you could contribute to their success.

Example: “I’m very interested in working for Paragon Security because I am passionate about protecting people’s safety. I have always been someone who cares deeply about others, so I would love to work for a company that shares those values. I also did some research on the company and learned that they are one of the top security companies in the country. That makes me even more excited to join the team.”

2. What was the last book that you read?

Employers ask this question to see if you have a passion for reading. They want to know that you are an avid learner and enjoy expanding your knowledge. When answering this question, it is important to mention the title of the book and what you learned from it. You can also share how it has impacted your life or career.

Example: “The last book I read was ‘How to Win Friends and Influence People’ by Dale Carnegie. It’s a classic self-help book that teaches people how to be more likable and persuasive in their daily lives. I found this book very interesting because I am always looking for ways to improve my communication skills. This book taught me many valuable lessons about being kinder and more empathetic toward others.”

3. Do you have any experience in security?

This question is a great way for employers to learn about your background and experience. If you have no security experience, it’s okay to say so. You can explain what kind of work you did in the past and how it relates to this position.

Example: “I’ve worked as a bouncer at several bars and nightclubs throughout my life. I’m used to dealing with rowdy crowds and keeping people safe. I also served as a volunteer firefighter for three years, where I learned valuable skills like fire safety and emergency response.”

4. Tell me about a time when you had to deal with an angry customer, how did you handle it?

This question can help the interviewer determine how you handle conflict and stress. Use examples from your previous experience to show that you have good problem-solving skills, patience and communication skills.

Example: “In my last position as a security guard at an event venue, I had to deal with an angry customer who was upset because they couldn’t find their car in the parking lot. I first listened to what they were saying and then explained that we had recently changed our parking lot layout and provided them with directions to where their vehicle was located. The customer calmed down after hearing this information.”

5. How would you respond if someone tried to pass through your checkpoint without proper identification or authorization?

This question can help the interviewer assess your ability to make quick decisions and respond appropriately in potentially dangerous situations. In your answer, try to show that you are confident in your decision-making skills and have a plan for how you would handle this situation if it occurred.

Example: “If someone tried to pass through my checkpoint without proper identification or authorization, I would first ask them why they didn’t have their ID on them. If they were unable to provide an explanation, I would politely but firmly tell them that they could not enter the premises until they provided valid identification. If they still refused, I would call security to escort them from the property.”

6. Have you ever worked as part of a team?

Working as part of a team is an important skill for security officers to have. Employers ask this question to make sure you know how to work well with others and that you’re capable of doing so. In your answer, explain what it means to work as part of a team and why it’s beneficial. Share an example of when you worked on a team in the past and what role you played.

Example: “I’ve always been part of a team at my previous jobs. I think working together can help us achieve more than we could alone. At my last job, I was part of a team of five people who were responsible for patrolling a large area. We each had different strengths, which helped us cover all of our bases. For instance, one person would patrol the perimeter while another patrolled inside. The rest of us would walk through parking lots and other areas.”

7. Provide an example of a time where you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can be an asset to their company. When answering this question, it’s important to highlight your customer service skills and willingness to help others.

Example: “When I worked at my previous job, we had a client who was having trouble with one of our security systems. They called in multiple times about the issue, but no matter what we did, we couldn’t fix it. Finally, I offered to come out to their home and check the system myself. Sure enough, there was a problem with the wiring. We fixed it right away and were able to avoid any further issues.”

8. Can you give us an example of a time when you took initiative at work?

This question can help the interviewer get a better idea of your problem-solving skills and how you approach work. When answering this question, it can be helpful to provide an example that shows your ability to think critically and creatively.

Example: “At my previous job, I noticed that our security system was not as efficient as it could have been. The company had purchased a new system but did not update all of its software. This meant that some areas were still using outdated software, which made it difficult for us to monitor certain parts of the building. I brought up my concerns with my supervisor, who then spoke with upper management about updating the rest of the software.”

9. Are you comfortable working alone?

Working alone can be a challenge for some people. Employers ask this question to see if you’re comfortable working independently and how you handle it. When answering, consider what your daily responsibilities are as an officer. Explain that you enjoy the independence of working alone but also value teamwork.

Example: “I am comfortable working alone because I have done so in my previous position. However, I prefer to work with others because I find it more enjoyable than being by myself all day. In my last job, I worked alone at night when no one else was around. It was nice to have the quiet time to think about my shift and plan out my tasks. However, I always felt safer knowing there were other officers nearby.”

10. If something were to go wrong during your shift, what would you do?

Employers ask this question to make sure you know how to handle a crisis. They want to see that you have the skills and knowledge to solve problems on your own, but also that you can communicate with others for help when needed. In your answer, explain what steps you would take to fix the problem and who you would contact for support.

Example: “If something were to go wrong during my shift, I would first assess the situation to understand exactly what’s going on. If it was something I could fix myself, I would try to do so right away. However, if I couldn’t resolve the issue by myself, I would call my supervisor immediately. I would give them all of the details about the situation and let them decide what action to take.”

11. Describe how you would prioritize your duties throughout a typical day on the job.

The interviewer may ask you this question to assess your time management skills and ability to prioritize tasks. Use examples from past experience to describe how you would approach a typical workday, including the steps you take to ensure that all of your responsibilities are completed on time.

Example: “I always start my day by reviewing any notes or updates I received overnight. Then, I check in with my team members to see if they have questions or concerns about their assignments for the day. After that, I review my daily schedule to make sure I am prepared for each task ahead of time. Throughout the day, I will pause to check in with my team members again to see how they’re doing and offer assistance as needed.”

12. What are some things you think we can improve upon here at Paragon Security?

This question is a great way for employers to see how you can contribute to the company’s success. It also shows that you’re willing to be honest and critical of yourself, which is an important quality in any employee. When answering this question, it’s best to focus on specific examples rather than general statements.

Example: “I think one thing we could improve upon here at Paragon Security is our communication with clients. I’ve noticed that sometimes there are miscommunications between us and our clients, which leads to some misunderstandings. If I were hired as your new security guard, I would make sure to always communicate clearly with my clients so they know what to expect from me.”

13. When was the last time you had to make a quick decision under pressure?

This question can help the interviewer get a better idea of how you react to high-pressure situations. It can also show them what kind of decisions you make in these circumstances. When answering this question, it can be helpful to give an example that shows your ability to think quickly and act decisively while still making the right choice.

Example: “When I was working as a bouncer at a nightclub, there was a fight that broke out between two groups of people. One group had been drinking heavily, so they were more aggressive than usual. They started throwing punches at each other, which led to a full-blown brawl. I immediately got involved and separated everyone who was fighting. Then, I assessed the situation and decided to call the police because things were getting too intense.”

14. Give an example of a time when you had to solve a problem that was not straightforward. How did you approach the problem?

This question can help the interviewer understand how you approach challenges and solve problems. Use examples from your previous work experience to show that you are a problem solver who is willing to take on difficult tasks.

Example: “In my last security guard position, I was working at an event when it started raining. The rain caused some of the equipment we were using to malfunction, so I had to find alternative ways to keep the event secure until the rain stopped. I used my communication skills to coordinate with other guards and staff members to make sure everyone knew what their responsibilities were during the storm.”

15. In what ways do you stay up-to-date with new technology?

Technology is constantly changing, and employers want to know that you’re committed to learning new skills. Show the interviewer that you have a passion for technology by describing your favorite apps or websites. You can also mention any certifications you’ve earned in recent years.

Example: “I love trying out new apps and gadgets. I recently discovered an app called SafeTrek that allows me to keep track of my family members when they’re out at night. It’s great because it uses GPS to show me where everyone is on a map. I’m always looking for ways to improve my home security system, so I downloaded a few different apps that help me monitor my home while I’m away.”

16. What is your favorite thing about working with people?

This question is a great way to learn more about your potential coworkers. It’s also an opportunity for you to show that you’re a team player and enjoy working with others. When answering this question, try to focus on the positive aspects of working with people.

Example: “My favorite thing about working with people is seeing their excitement when they realize we’ve helped them. I love knowing that our security system has made someone feel safer or more confident in their home. Knowing that my work makes a difference in other people’s lives is what motivates me every day.”

17. What steps would you take if you noticed suspicious activity while on duty?

Security officers are responsible for monitoring their areas and reporting any suspicious activity. Employers ask this question to make sure you know what to do in these situations. In your answer, explain the steps you would take to report suspicious behavior. Make sure to include all of the steps you would take from noticing the activity to contacting a supervisor or other authority figure.

Example: “If I noticed suspicious activity while on duty, I would first try to get as much information about it as possible. For example, if I saw someone acting strangely, I would try to find out where they were going and why. If I couldn’t get enough information, I would follow them until I could get more details. After that, I would call my supervisor immediately and give them all of the information I had.”

18. We often hire former members of the military. Do you have any prior military experience?

Hiring managers often look for candidates with military experience because of the skills they learn in the armed forces. If you have prior military experience, be sure to highlight your relevant skills and how they can benefit Paragon Security.

Example: “I was a member of the United States Army for five years before I decided to pursue a career in security. During my time in the army, I learned valuable leadership skills that I use every day at work. I also developed an ability to remain calm under pressure and solve problems quickly. These skills are especially useful when working on high-risk assignments.”

19. What has been your most rewarding experience so far in life?

This question is a great way to learn more about your potential future colleague. It can also help you determine if the person would be a good fit for Paragon Security. When answering this question, it’s important to focus on what made you feel proud or accomplished.

Example: “My most rewarding experience so far in life was when I graduated from college with my bachelor’s degree. I worked hard throughout my entire education and felt very proud of myself once I received my diploma. My family was there to celebrate with me, which made the moment even better.”

20. How would you describe your communication skills?

This question can help the interviewer assess your ability to communicate with others and work as part of a team. Use examples from past experiences that show you have strong communication skills, such as active listening, speaking clearly and concisely and being able to collaborate with others.

Example: “I believe my communication skills are one of my greatest strengths. I am always clear in what I say and make sure to listen carefully when someone is talking to me. In my last position, this helped me resolve many issues before they became larger problems. For example, I noticed that some guards were not following protocol for checking IDs at the door. When I asked them about it, they told me they didn’t want to check IDs because it was taking too long to get people into the event. We came up with a solution where we had more staff working the doors so there would be enough people to check IDs while still getting everyone inside on time.”