20 PartnerHero Interview Questions and Answers

PartnerHero is a customer service outsourcing company that works with some of the world’s biggest brands. We’re always on the lookout for talented customer service professionals to join our team.

If you’re hoping to land a job at PartnerHero, you can expect to be asked a variety of questions about your customer service experience and skills. To help you prepare, we’ve gathered a list of sample PartnerHero interview questions and answers.

PartnerHero Interview Process

The interview process at PartnerHero can vary depending on the position you are applying for. However, most positions will require you to complete an online application, followed by a phone screening, and then one or more in-person interviews. For some positions, you may also be required to take an assessment test. Overall, the process is relatively quick and easy, with most candidates being hired within a few weeks.

1. Do you have any experience with customer service?

This question can help the interviewer determine your experience with customer service and how you interact with customers. If you have previous experience, share a story about a time when you helped a customer or client solve a problem. If you don’t have any experience, explain what you would do if a customer had an issue with their order.

Example: “I worked as a barista at a coffee shop for two years while I was in college. During my time there, I learned that it’s important to listen to the customer and ask questions to understand exactly what they need. For example, one time a customer ordered a hot chocolate but didn’t want whipped cream on top. When I asked why, they said they were allergic to dairy. By asking questions, I could make sure they got exactly what they wanted.”

2. How well do you work under pressure?

Working as a partnerhero can be stressful at times. Employers ask this question to make sure you have the ability to work under pressure and still perform well. In your answer, explain how you manage stress and stay productive when things get hectic.

Example: “I thrive in high-pressure situations. I am someone who is naturally organized and efficient. When things start to get busy, I know exactly what to do and how to prioritize my tasks. This helps me keep everything on track even when there are many projects going on at once. I also find that working under pressure motivates me to complete tasks quickly so I can move onto the next thing.”

3. Give an example of a time when you had to deal with an upset or angry customer, how did you handle it?

Interviewers may ask this question to see how you handle conflict and stress. They want to know that you can remain calm under pressure, so it’s important to answer honestly about your past experiences.

Example: “In my previous role as a customer service representative, I had an upset customer who was calling me multiple times per day. At first, I tried to be polite and helpful, but after several days of the same issue, I realized he wasn’t going to stop until he got what he wanted. So, I told him we would give him a full refund if he returned the product within 30 days. He agreed, and I never heard from him again.”

4. Are you comfortable working in a fast-paced environment?

Working in a law firm can be fast-paced, and employers ask this question to make sure you’re comfortable with that. If you have experience working in a high-pressure environment, share it with the interviewer. If you haven’t worked in a fast-paced environment before, explain how you would adapt to one.

Example: “I’ve worked in a busy environment for most of my career, so I’m used to it. In my last role, we had a lot of work to do every day, so I learned to prioritize tasks and manage my time well. I think I’d be able to adjust to your firm’s pace if needed.”

5. Tell me about your previous experience working in a team environment.

Working in a team environment is an important part of being a partnerhero. Employers ask this question to make sure you have experience working with others and collaborating on projects. Use your answer to explain what made the team successful. Share any leadership qualities you had that helped the team achieve its goals.

Example: “In my previous role, I worked as a marketing manager for a small business. My team was responsible for creating content for our social media accounts and website. We met once a week to discuss our progress and brainstorm ideas for new campaigns. I always strived to be a leader within the group. I would often come up with creative solutions to problems we were facing. This led to us having more success than other teams at the company.”

6. Describe a situation where you were able to resolve a problem for a customer. What was the outcome?

This question is a great way to show your problem-solving skills and how you can help customers. When answering this question, it’s important to focus on the positive outcome of resolving the customer’s issue.

Example: “At my previous job, I had a customer who was having trouble with their website. They were trying to add new products but couldn’t figure out how to do so. After talking with them for a while, we figured out that they didn’t have the right coding in place to add new products. We fixed the coding issue and then helped them add their new products.”

7. Imagine that you are speaking with a customer who is having trouble navigating their account settings on our website, what would you do to help them out?

This question is a great way to assess your customer service skills and how you would interact with clients. PartnerHero wants to make sure that their employees are able to provide excellent customer service, so they ask this question to see if you have the necessary skills for the job.

Example: “I would first apologize for any inconvenience I caused them by not being clear in my instructions. Then, I would try to get as much information from them about what exactly was going on. After that, I would go through each step of the process with them until we figured out where they went wrong. Finally, I would thank them for their patience and offer them a discount on their next purchase.”

8. Why should we hire you over other candidates?

This question is a great way for employers to learn more about your skills and how you can benefit their company. When answering this question, it’s important to highlight the unique qualities that make you an ideal candidate. You should also be prepared to answer questions regarding any weaknesses or shortcomings you may have.

Example: “I am highly motivated and driven to succeed in my career. I’m always looking for ways to improve myself and my work, which has led me to develop many valuable skills over the years. My communication skills are excellent, as I am able to clearly explain complex ideas to others. I am also very organized and detail-oriented, which helps me stay on top of all projects.”

9. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can help their company grow and succeed. When answering this question, think of a time when you went above and beyond for a customer and helped them achieve success.

Example: “I once had a client who was having trouble with his website. He wasn’t sure what he needed to do to fix it, so I spent an entire weekend learning everything about his business and fixing his website. In the end, he was able to get more sales because of my hard work.”

10. How would you describe yourself as a teammate?

This question can help the interviewer understand how you work with others and your communication skills. Use examples from previous experiences to show that you are a team player who is willing to share information, ask for help and support your teammates.

Example: “I am someone who values teamwork and collaboration. I believe that everyone has something valuable to contribute to a project or discussion, so I try to make sure everyone feels comfortable sharing their ideas. In my last role, I was working on a marketing campaign when one of my teammates had an idea for a new social media post. She wasn’t sure if it would be approved by our client, but she shared her idea with me anyway. I encouraged her to present her idea to our team leader, and he loved it. We ended up using her idea in several posts.”

11. What are some qualities you think make a good leader?

This question can help the interviewer determine your leadership skills and how you would apply them to a new role. When answering this question, it can be helpful to mention qualities that are important for any leader, such as communication, organization and problem-solving skills.

Example: “I think one of the most important qualities in a good leader is their ability to communicate clearly with others. I always make sure my team knows what’s expected of them and when they’ll receive feedback on their work. Another quality I think makes a good leader is their ability to solve problems creatively. If something goes wrong or there’s an issue with a project, I try to find solutions that benefit everyone.”

12. If hired, what would be your approach to leading a team of support heroes?

This question is an opportunity to show your leadership skills and how you would apply them in a work environment. Your answer should include examples of how you have led teams in the past, including specific strategies or approaches that were successful.

Example: “I believe that effective leaders are those who can inspire their team members to be their best selves. I plan to lead by example, showing my support heroes that they can achieve success through hard work and dedication. In addition, I will hold regular meetings with my team to discuss our progress and any challenges we may face. This approach has helped me build strong relationships with my team members in the past, which has resulted in more productive and efficient work.”

13. Have you ever had to deal with a difficult coworker? How did you handle it?

This question can help interviewers understand how you handle conflict and whether you have the ability to resolve it. When answering this question, try to focus on your problem-solving skills and highlight a specific situation where you were able to work with someone who was difficult to get along with.

Example: “I once had a coworker who would constantly make jokes about my age. I tried to ignore it at first, but eventually I decided that I needed to address it. I asked him if he could stop making jokes because they made me feel uncomfortable. He apologized and said he didn’t realize his comments were bothering me. After that, we became better friends.”

14. In your opinion, what is the most important thing to remember when dealing with customers?

This question is a great way to assess your customer service skills. It also helps the interviewer determine if you have experience working with customers in a previous role. Your answer should include an example of how you handled a situation with a customer and what you learned from it.

Example: “The most important thing I’ve learned when dealing with customers is that they are people, too. They may be upset or frustrated, but that doesn’t mean they’re not deserving of respect. When I first started my career as a sales associate at a department store, I had a customer who was very upset about a product she purchased. She said it didn’t work and demanded a refund. Instead of getting defensive, I listened to her concerns and apologized for any inconvenience. After explaining our return policy, she agreed to exchange the item.”

15. What are your short term & long term career goals?

Interviewers may ask this question to learn more about your career aspirations and how they align with the company’s goals. When answering, it can be helpful to mention a few specific goals you have for yourself in the next year or two as well as some longer-term goals that you hope to achieve within five years.

Example: “In the short term, I would like to continue growing my skills as an accountant and eventually become a Certified Public Accountant. In the long term, I’d love to work at a large firm where I could use my accounting knowledge to help clients manage their finances.”

16. Can you tell us about a time when you had to solve a problem that was not straightforward? How did you approach the problem?

This question can help interviewers understand how you approach challenges and solve problems. Use your answer to highlight your problem-solving skills, ability to think critically and creativity.

Example: “When I was working as a sales associate at a clothing store, we had a rush of customers right before closing time on Black Friday. We were running low on several sizes of one style of jeans, so I asked my manager if anyone could go to the back room to get more pairs. Unfortunately, no one else was available to do it, so I volunteered to go. It took me about 10 minutes to find all the pairs of jeans in our inventory that matched the ones we needed to restock. By the time I got back to the front of the store, we were ready to close.”

17. We want someone who can take initiative and come up with solutions on their own. Would you consider yourself to be someone who takes initiative?

This question is a great way to determine how much initiative you take in your current role. It also helps the interviewer understand if you’re willing to take on more responsibility and ownership of projects or tasks. When answering this question, it can be helpful to provide an example of a time when you took initiative and helped solve a problem or achieve a goal.

Example: “I definitely consider myself someone who takes initiative. In my last position as a marketing manager, I noticed that our social media engagement was low compared to other brands in our industry. I decided to create a new campaign for our brand that focused on creating content that would resonate with our target audience. The campaign ended up increasing our social media engagement by 20%.”

18. PartnerHero aims to provide excellent customer service to all of its clients. How do you feel you could contribute to this mission?

PartnerHero wants to know how you feel about their mission statement and what your role would be in helping the company achieve its goals. Your answer should show that you understand the company’s values and are willing to work hard to help them succeed.

Example: “I believe customer service is one of the most important aspects of any business, so I am happy to see PartnerHero has this as a core value. As a client myself, I have always appreciated companies who go above and beyond to provide excellent support. I think my communication skills and ability to empathize with customers will make me an asset to the team.”

19. What is one thing you hope to learn from working at PartnerHero?

This question can help interviewers learn about your goals and aspirations. They may want to know that you’re eager to grow professionally, so they might ask this question to see what skills or knowledge you hope to gain from working at their company. When preparing for this question, think of a skill you’d like to develop or something you’d like to learn. You could also talk about the type of work environment you hope to be a part of.

Example: “I’m hoping to learn more about how to manage a team effectively. I’ve worked in teams before, but I feel like there’s always room to improve my leadership skills. I would love to be a part of a company where teamwork is highly valued.”

20. At PartnerHero, we strive to create a positive work environment for our employees

A positive work environment is important for employee morale and productivity. When you answer this question, show the interviewer that you value a positive work environment and how you would contribute to it at PartnerHero.

Example: “I believe that a positive work environment leads to better results in terms of employee satisfaction and overall performance. I always try to be respectful and friendly with my coworkers, even when we disagree on something. I also make an effort to learn everyone’s name as soon as possible so that I can greet them by name every day. These small gestures go a long way toward creating a more positive work environment.”