Patient Engagement Specialist Resume Example & Writing Guide

Use this Patient Engagement Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Patient engagement is an integral part of the healthcare industry. It’s about creating meaningful connections between patients and providers, and building relationships that facilitate better care.

If you’re passionate about helping people and want to work in a field where you can make a difference every day, then you might be ready to become a patient engagement specialist.

Here are some tips and an example to help you write a resume that hiring managers will love.

Mary Thompson
New York City, NY | (123) 456-7891 | [email protected]

Passionate patient engagement specialist with five years of experience in the pharmaceutical industry. Excels at developing and executing patient education programs that improve outcomes and promote adherence. Driven to improve the patient experience and help people live healthier lives.

University at Albany, SUNY Jun '10
B.A. in Psychology
Company A, Patient Engagement Specialist Jan '17 – Current
  • Developed and implemented a patient-centered care model to improve the quality of life for patients with chronic illnesses by increasing their knowledge, skills, and confidence in self-management.
  • Facilitated educational groups on topics such as diabetes management, heart health, nutrition, medication adherence, smoking cessation, stress reduction techniques, etc.
  • Provided individualized education plans based on each patient’s needs and goals to help them achieve success in managing their illness(es).
  • Assisted physicians with preoperative/postoperative follow up visits by providing information regarding medications and diet restrictions prior to surgery or hospitalization.
  • Trained staff members on how to effectively communicate with patients about their disease process and treatment options which resulted in improved physician satisfaction scores from 97% – 100%.
Company B, Patient Engagement Specialist Jan '12 – Dec '16
  • Created and maintained a patient portal that included an FAQ section, calendar of upcoming events and health articles
  • Answered emails from patients with questions about their appointments or general inquiries
  • Managed the scheduling process for all departments within the company (150+ employees)
  • Collaborated with marketing team to create engaging content for website homepage
  • Conducted research on competitors’ websites and best practices in order to improve processes
Company C, Patient Advocate Jan '09 – Dec '11
  • Investigated and resolved patient complaints in a timely and efficient manner.
  • Served as a liaison between patients and health care providers to ensure that patients’ rights were upheld and that their needs were being met.
  • Educated patients and families about their rights and responsibilities under the health care system.

Industry Knowledge: HIPAA, Medical Terminology, Electronic Medical Records, Clinical Research, Clinical Trials
Technical Skills: McKesson, EPIC, Cerner, Meditech, Allscripts, Microsoft Office Suite,, SalesforceIQ
Soft Skills: Communication, Teamwork, Critical Thinking, Problem Solving, Leadership

How to Write a Patient Engagement Specialist Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to focus on the responsibilities of your job. But that’s not always the most effective way to showcase your skills and experience.

Instead, you can use your bullet points to tell a story about your work. For example, rather than saying you “managed patient wait times,” you could say you “reduced wait times for patients at urgent care clinic from 30 minutes to 15 minutes, resulting in a 20% increase in patient satisfaction ratings.”

The second bullet point paints a much clearer picture of what you did and the results of your work. And it also provides a specific number to demonstrate your impact.

Identify and Include Relevant Keywords

When you apply for a patient engagement specialist role, your resume will likely be scanned by an applicant tracking system (ATS) for certain keywords. ATS programs rank resumes based on the number of relevant keywords that are found on the resume. If your resume doesn’t have enough of the right keywords, your application might not make it to the hands of a recruiter.

To increase your chances of getting an interview, make sure to include relevant keywords throughout all sections of your resume. Here are some of the most commonly used patient engagement specialist keywords:

  • Patient Engagement
  • Healthcare
  • Hospitals
  • Electronic Medical Record (EMR)
  • Patient Safety
  • Nursing
  • Basic Life Support (BLS)
  • Patient Education
  • Healthcare Management
  • U.S. Health Insurance Portability and Accountability Act (HIPAA)
  • Inpatient Care
  • Clinical Research
  • Advanced Cardiac Life Support (ACLS)
  • Ambulatory Care
  • Patient Advocacy
  • Cancer
  • Informatics
  • Clinical Trials
  • Medication Reconciliation
  • Skin Care
  • Dermatology
  • Skin
  • Dermatology Surgery
  • Healthcare Information Technology (HIT)
  • Hospice
  • Life Insurance
  • Long Term Care
  • Medicare
  • Life Insurance
  • Managed Care

Showcase Your Technical Skills

As a patient engagement specialist, you need to be proficient in a variety of software programs and systems in order to effectively do your job. For instance, you should be familiar with customer relationship management (CRM) software, as well as healthcare-specific software like electronic health records (EHR) systems. Additionally, you should be comfortable using a variety of communication tools, such as email, instant messaging, and video conferencing.

Listing your technical skills prominently on your resume will show potential employers that you have the necessary skills and experience to be successful in the role.


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