20 Phreesia Interview Questions and Answers

Phreesia is a healthcare technology company that provides patient intake and engagement solutions to more than 10,000 organizations nationwide. Phreesia’s mission is to improve the patient experience and reduce the cost of care.

If you’re interviewing for a job at Phreesia, you can expect to be asked a mix of questions about your qualifications, work history, and availability. In this guide, we’ve gathered a list of sample Phreesia interview questions and answers to help you prepare for your interview.

Phreesia Interview Process

The interview process at Phreesia can vary depending on the position you are applying for. However, most positions will require at least a phone screening, followed by one or more in-person interviews. For some positions, such as software engineering roles, you may also be asked to complete a coding challenge or design exercise. Overall, the interview process is thorough and can take several weeks to complete.

1. What do you know about Phreesia?

This question is a great way for the interviewer to see how much you know about their company. It’s important that you show your knowledge of the company and its products, services or industry. You can answer this question by listing facts you’ve learned from your research and any personal experiences with the company.

Example: “I have used Phreesia in my last two positions as an IT professional. I find it to be a very user-friendly platform that allows me to complete tasks quickly. I also like that it has many features that allow me to customize the system to fit the needs of each client. In fact, I recently helped a client create a custom dashboard that allowed them to track sales data more efficiently.”

2. Why are you interested in working at Phreesia?

This question can help the interviewer learn more about your motivations for applying to their company. They may want to know what you like about their organization and how it compares to other companies in the industry. To answer this question, think about why you applied to work at Phreesia. Consider mentioning a few specific aspects of the company that attracted you to apply.

Example: “I’m interested in working at Phreesia because I’ve been impressed with its reputation as an innovative healthcare provider. I believe that my background in technology could be useful in helping the company develop new ways to improve patient care. I also appreciate that Phreesia is committed to providing quality service to patients while still maintaining a positive impact on the environment.”

3. What is your experience with client relations and support?

This question can help the interviewer understand your experience with customer service and how you interact with clients. Use examples from previous work experiences to highlight your communication skills, problem-solving abilities and ability to solve client issues quickly.

Example: “In my last role as a technical support specialist, I was responsible for answering incoming calls and emails from customers who had questions about our products. I also helped resolve any issues they were experiencing with their software or hardware. In this role, I learned that it’s important to listen carefully to what the customer is saying so I can fully understand their issue. Then, I use my knowledge of the product to troubleshoot the problem.”

4. How would you deal with an angry customer?

Customer service is an important part of working in a call center. Employers ask this question to make sure you have the skills necessary to help customers who are upset or angry. In your answer, show that you can remain calm and helpful even when someone is being rude or aggressive. Explain how you would use your communication skills to resolve the situation.

Example: “I once had a customer who was very upset because they were having trouble with their account. They kept yelling at me and demanding I fix it immediately. Instead of getting defensive, I remained calm and explained that I could not help them until they calmed down. Once they stopped shouting, I helped them solve their problem by resetting their password.”

5. What process would you use to evaluate the needs of a potential client?

Interviewers may ask this question to assess your ability to perform client service. They want to know that you can listen to their needs and provide solutions that meet them. In your answer, describe a process you use when meeting with clients. Explain how you gather information about the client’s goals and evaluate what services would best help them achieve those goals.

Example: “When I first meet with a new client, I like to get an idea of what they’re hoping to accomplish. I find it helpful to learn more about their business and why they are looking for our services. This helps me understand what challenges they face and how we can help them overcome them. After learning more about their company, I then evaluate which of Phreesia’s services would be most beneficial to them.”

6. What are some of your strengths?

Employers ask this question to learn more about your skills and abilities. They want to know what you’re good at so they can decide how best to use you in their company. When answering, think of a few things that make you unique or valuable as an employee. Try to choose traits that are relevant to the job description.

Example: “I am highly organized and detail-oriented. I also have excellent communication skills and enjoy working with others. These skills helped me get through college and my previous jobs, and I hope they will help me succeed here.”

7. What have you done to improve yourself over the last year?

Employers ask this question to see if you are self-motivated and willing to learn new things. They want to know that you’re always trying to improve yourself, whether it’s through a certification or by taking classes online. When answering this question, think about what you’ve done in the last year to better your skills as a medical assistant.

Example: “I took an online course on how to use Phreesia software. I also enrolled in a CPR class at my local community college. I have been working toward getting my certification for both of these.”

8. Name three things that motivate you to work hard.

Employers ask this question to learn more about your work ethic. They want to know what inspires you and how you stay motivated. When answering this question, think of three things that motivate you to do your best at work. Explain why these things are important to you and how they help you succeed.

Example: “I am highly motivated by the opportunity to grow in my career. I love learning new skills and expanding my knowledge base. I also find it motivating when I can make a positive impact on others. I feel good knowing that I’m helping people through my work. Finally, I am motivated by praise and recognition for my hard work. I always try to exceed expectations so I can get noticed.”

9. Why do you think you will be successful here?

Employers ask this question to see if you have done your research on the company. They want to know that you are excited about working for their organization and that you understand what they do. When answering this question, make sure you mention something specific about Phreesia or the position you’re applying for.

Example: “I think I will be successful here because of my experience with customer service. In my last job, I was a phone representative for an insurance company. My manager told me that I had one of the highest customer satisfaction ratings in the department. I also believe that my communication skills are excellent, which is why I am pursuing a career in healthcare.”

10. Describe a time when you had to make a difficult decision, how did you handle it?

Interviewers may ask this question to see how you make decisions and whether they are in line with the company’s values. When answering, it can be helpful to describe a situation that is similar to one you might encounter at Phreesia.

Example: “At my previous job, I had to decide between two different marketing strategies for our product launch. One strategy was more expensive but would have better results, while the other was less expensive but wouldn’t reach as many customers. In the end, I decided to go with the more expensive option because I felt like it would help us grow our business in the long run.”

11. Tell me about a time when you were not able to meet a deadline, what happened and why?

This question is a great way to see how you handle stressful situations. It’s important to be honest and show that you can learn from your mistakes.

Example: “I once had an assignment due at midnight, but I didn’t start it until 10 p.m. because of my other assignments. I was able to get most of the work done by midnight, but there were still some things left to do. I stayed up all night working on it, but I wasn’t able to finish everything. The next day, I asked for an extension and got help from my professor so I could complete the assignment.”

12. What kind of software development projects have you worked on before?

This question can help the interviewer get a better idea of your experience level. You can use this opportunity to highlight any projects you’ve worked on that are similar to what Phreesia does.

Example: “In my last role, I was responsible for creating and maintaining software applications for our company’s clients. This included developing new features, fixing bugs and troubleshooting issues with existing programs. I also helped train other developers in how to create and maintain their own software applications.”

13. Do you have any experience working with Agile methodology?

Agile is a software development methodology that focuses on creating and implementing solutions quickly. It’s common for employers to ask this question because it allows them to see if you have experience working with their current processes. If you do, your answer should include details about how you used Agile in the past. If you don’t, you can explain why not and what other methodologies you’ve worked with.

Example: “I have some experience using Agile, but I’m more experienced with Waterfall. In my last role, we were tasked with developing an app that would help users track their blood pressure. We decided to use Agile because of its focus on quick results. However, once we had our initial prototype ready, we switched over to Waterfall so we could test it thoroughly before releasing it.”

14. Describe a time where you made a mistake, how did you handle it?

Interviewers ask this question to see how you respond to challenges and learn from your mistakes. This is a great opportunity to show that you are willing to take responsibility for your actions, apologize when necessary and use the experience as a learning opportunity.

Example: “When I first started working at my previous company, I was responsible for entering data into our database. One day, I accidentally deleted all of the information in the system. When my manager found out about what happened, he asked me why it happened. I explained that I had been distracted by something else and forgot to save the information before exiting the program. He understood and helped me restore the lost data.”

15. Are you comfortable communicating with clients via email?

Phreesia is a customer service platform, so it’s important that you’re comfortable communicating with clients via email. This question helps the interviewer determine if you have experience using this type of communication and how well you can handle it. Use your answer to highlight your ability to communicate effectively through email and provide examples of when you’ve done so in the past.

Example: “I am very comfortable communicating with clients via email because I do it every day at my current job. In fact, I prefer email communication over phone calls because it allows me to write out my thoughts more clearly than I would be able to on the phone. When working with clients via email, I always make sure to respond within 24 hours and include all relevant information they need.”

16. Have you ever dealt with a difficult or frustrating situation with a coworker? If so, how did you handle it?

This question can help the interviewer determine how you handle interpersonal conflicts and whether you have any conflict resolution skills. Use your answer to highlight your problem-solving, communication or teamwork skills.

Example: “In my last role as a customer service representative, I had a coworker who was constantly late for work. This made it difficult for us to complete our daily tasks because we were always waiting on each other. After talking with them about their tardiness, they explained that they had been having some personal issues at home. We decided to switch shifts so that they could focus more on resolving their problems rather than coming to work.”

17. Where do you see yourself in five years?

Employers ask this question to see if you have a plan for your career. They want to know that you are motivated and ambitious, so they can tell whether or not you would be a good fit for their company. When answering this question, it is important to show that you have goals and ambitions. You should also mention how the role you’re applying for fits into your future plans.

Example: “In five years, I hope to still be working at Phreesia. I am very passionate about my work here, and I love the team atmosphere we have. I think I could really grow in this position, and I’d like to continue to learn more about the industry. In ten years, I hope to be managing my own department.”

18. What challenges have you encountered while working in sales?

This question can help the interviewer understand how you respond to challenges and what strategies you use to overcome them. Use your answer to highlight a specific challenge you faced, the steps you took to resolve it and the results of your actions.

Example: “One challenge I’ve encountered while working in sales is finding new leads for my clients. In my last role, I was tasked with generating new business opportunities for our company but found that many prospects were already being serviced by other companies. To solve this problem, I started researching local businesses and reached out to them about our services. This strategy helped me find more potential customers and increased revenue for my previous employer.”

19. What is your favorite thing about working in software development?

This question is a great way to learn more about the candidate’s personality and interests. It can also help you determine if they would be a good fit for your company culture. When answering this question, it can be helpful to mention something that aligns with the values of the company.

Example: “My favorite thing about working in software development is being able to solve problems creatively. I love finding new ways to approach challenges and find solutions that are both efficient and effective. This is why I chose to pursue a career in coding because I enjoy seeing my work make an impact on people’s lives.”

20. Which programming languages do you have experience with?

The interviewer may ask this question to see if you have experience with the programming language they use at Phreesia. If you don’t, it’s important to show that you’re willing to learn and adapt quickly. You can answer this question by listing the languages you’ve worked with in the past and briefly explaining your level of expertise with each one.

Example: “I have extensive experience working with Java, C++ and Python. I also know a little bit about JavaScript, Ruby and PHP, but I haven’t had much opportunity to work with them extensively.”