20 Pitney Bowes Interview Questions and Answers

Pitney Bowes is a global technology company that provides products and solutions to power commerce. We power billions of transactions across the world of commerce—physical, digital, and mobile. Our solutions connect people and businesses to each other and the information they need to be more efficient, more productive, and more connected.

Whether you’re a recent graduate or an experienced professional, we have a place for you at Pitney Bowes. We’re always looking for talented, passionate people to join our team.

If you’re preparing for an interview with Pitney Bowes, you’re in the right place. In this guide, we’ll share some of the most common Pitney Bowes interview questions and answers.

Pitney Bowes Interview Process

The interview process at Pitney Bowes can vary depending on the position you are applying for. However, most positions will require at least one phone screen with a Talent Advisor or Recruiter, followed by one or more in-person interviews. For some positions, you may also be asked to complete a case study or presentation as part of the interview process. Overall, the interview process is generally fair and professional, although some candidates have reported being ghosted after completing multiple rounds of interviews.

1. What do you know about Pitney Bowes?

This question is a great way to test your knowledge of the company and its history. It also allows you to show that you have done some research on the organization before your interview. When answering this question, it can be helpful to include information about the company’s products or services, as well as any awards they’ve won.

Example: “Pitney Bowes was founded in 1920 by Arthur Pitney and Walter Bowes. The two men met while working at the American Bank Note Company. They started their own business after realizing how much demand there was for postage meters. In the 1930s, Pitney Bowes created the first postage meter with an automatic stamp delivery system. This innovation made mailing letters easier and more efficient.

In the 1960s, Pitney Bowes developed the world’s first computerized postage sorting machine. This allowed them to create the Postage By Phone service, which allowed customers to pay for stamps over the phone. Today, Pitney Bowes has offices all around the world and continues to develop innovative solutions for mail management.”

2. Why do you want to work for Pitney Bowes?

This question is a great way for the interviewer to learn more about your interest in their company. They want to know that you have done some research on the organization and are excited about working there. When preparing for this question, make sure to read through the job description and look at the company website. This will help you understand what they do and why it’s important.

Example: “I am very interested in Pitney Bowes because of its commitment to innovation. I love being part of an organization that is always looking for new ways to improve its products and services. I also really like how much emphasis the company places on customer service. I think it’s so important to be able to provide excellent support to customers.”

3. Tell us about a time when you had to deal with an angry customer. How did you handle the situation?

This question can help the interviewer determine how you handle conflict and stress. Use examples from your previous experience to show that you have the ability to remain calm under pressure, solve problems and communicate effectively with customers.

Example: “In my last position as a customer service representative for an online retailer, I had a customer who was upset because they didn’t receive their order on time. I listened carefully to what they were saying and asked questions to clarify any details I wasn’t sure about. Then, I apologized for the inconvenience and offered them a discount on their next purchase. They accepted the offer and seemed satisfied.”

4. What is your experience working in a warehouse environment?

The interviewer may ask this question to learn more about your experience with a specific type of work. If you have warehouse experience, share what types of tasks you performed and how they helped the company. If you don’t have any warehouse experience, consider sharing an example of another environment where you worked in a similar role.

Example: “In my last position as a shipping clerk, I was responsible for organizing packages before sending them out. This included checking each package for accuracy and labeling it according to its destination. I also had to ensure that all shipments were ready to be picked up by drivers on time. My previous employer valued my attention to detail and organization skills when hiring me.”

5. Do you have any experience operating machinery? If so, what kind of machines?

This question is a way for the interviewer to assess your experience with machinery and how you use it. If you have no experience operating machinery, explain what kind of machines you’ve used in the past.

Example: “I’ve operated many different types of machinery throughout my career. I started out as an entry-level employee at a shipping company where I was responsible for operating all kinds of machinery, including forklifts, pallet jacks and conveyor belts. As I gained more experience, I became certified to operate larger machinery like cranes and trucks.”

6. Describe a difficult situation that you dealt with during your last position and how you handled it.

Employers ask this question to learn more about your problem-solving skills and how you react in challenging situations. Use examples from your previous job that show you can handle difficult situations with confidence and professionalism.

Example: “At my last position, I had a client who was unhappy with the postage rates we were charging them. They wanted us to lower our prices but still provide the same level of service. I explained to them that lowering our prices would mean cutting back on some services, which could affect their business. Instead, I offered to give them a discount on their next order if they agreed to pay for shipping at regular rates.”

7. Are you comfortable using a computer on a daily basis?

The interviewer may ask this question to determine if you have the necessary computer skills for the position. If you are not comfortable using a computer, consider taking some time to learn how to use one before your interview.

Example: “Yes, I am very comfortable using a computer on a daily basis. In my previous role as an administrative assistant, I used a computer every day to complete tasks such as filing documents and sending emails. I also learned how to use Microsoft Office programs like Word and Excel during that time.”

8. The job requires you to lift heavy packages, are you comfortable doing this?

The interviewer may ask this question to determine if you are physically capable of performing the job duties. If you have any physical limitations, it’s important to mention them in your answer so that the employer can understand what accommodations might be necessary.

Example: “I am comfortable lifting heavy packages and I’m able to do so for long periods of time. In my last position, I was responsible for moving large boxes from one conveyor belt to another. I would lift a box weighing up to 50 pounds and move it over to the other belt where it would get sorted.”

9. Have you ever worked as part of a team? How did you manage conflict between team members?

Teamwork is an important skill to have in the workplace. Employers ask this question to see if you are able to work well with others and resolve conflict. In your answer, explain how you enjoy working as part of a team and what steps you take to ensure everyone feels valued and included.

Example: “I love working as part of a team because it allows me to learn from other people’s perspectives. I find that when there is conflict between team members, it’s usually due to miscommunication or misunderstanding. To solve this problem, I try my best to listen carefully to what others are saying and actively seek clarification if I don’t understand something. I also encourage others to do the same.”

10. Are you familiar with our software?

The interviewer may ask this question to see if you have experience with their company’s software. If you are, they will likely want to know how much experience you have and what your thoughts are on it. If you aren’t familiar with the software, you can explain that you would be willing to learn it.

Example: “I am not as familiar with Pitney Bowes’ software as I am with other brands of mailing equipment. However, I do have some experience using it in my previous position. While I’m not an expert, I think I could get up to speed quickly. The system is easy to use once you understand it.”

11. What type of feedback have you received from previous managers regarding your performance?

This question can help the interviewer gain insight into your work ethic and how you respond to constructive criticism. When answering this question, it can be beneficial to highlight any positive feedback you’ve received from a manager in the past and explain what steps you took to improve upon that feedback.

Example: “In my last position as an accounting clerk, I was praised for being extremely organized and detail-oriented. However, my supervisor also mentioned that I could benefit from improving my communication skills with other employees. I took her advice seriously and enrolled in a public speaking course at night school. After completing the course, I felt more confident when presenting information to large groups of people.”

12. Can you tell me about a time you saw something not being done right at a previous job, what did you do?

This question is a great way to show your leadership skills and how you can help others succeed. When answering this question, it’s important to highlight the steps you took to correct the situation and what the outcome was.

Example: “At my last job, I noticed that one of my coworkers wasn’t using the right postage for their mailings. This could have cost them money if they continued to do this. So, I asked my coworker about why they weren’t using the right postage. They said they didn’t know how to use the system properly. I showed them how to use the postage system and helped them with any questions they had.”

13. Are you available to work evenings and weekends if needed?

Employers may ask this question to see if you are willing to work outside of normal business hours. They want employees who can be flexible and adaptable, so they might appreciate someone who is willing to do what it takes to get the job done. In your answer, try to show that you are a team player who will do whatever it takes to help the company succeed.

Example: “I am available to work evenings and weekends as needed. I understand that sometimes these shifts are necessary in order to meet deadlines or complete projects. I am happy to take on any role that helps the company succeed.”

14. Do you have any experience working with databases?

This question can help the interviewer determine your level of experience with a specific type of technology. If you have worked with databases in the past, share what kind of database you used and how it helped you complete your job duties. If you haven’t worked with databases before, you can talk about other types of software that you’ve used to organize data.

Example: “I’ve worked with several different kinds of databases throughout my career. I started out working with Microsoft Access when I was an entry-level employee at my last company. As I gained more experience, I learned how to use SQL databases to create reports for clients. This skill has been very helpful as I move up in my career because I’m able to work with multiple types of databases.”

15. We use a lot of different technologies here at Pitney Bowes, which ones are you most familiar with?

This question is a great way to see if you are qualified for the position. It also allows you to show your knowledge of Pitney Bowes and its technologies. When answering this question, make sure to list all the technologies that you have experience with. If you don’t have any experience with certain ones, it’s okay to say so.

Example: “I am very familiar with Pitney Bowes’ software solutions, including Mailstream, ClickTrack and Envision. I’ve used these programs in my previous positions as well as when working on projects outside of work. I’m also familiar with Pitney Bowes’ hardware products, such as the MX series of mailing systems.”

16. Which areas of software engineering are you most interested in?

This question is a way for the interviewer to learn more about your background and interests. You can answer this question by listing software engineering areas that you have experience in or are interested in learning more about.

Example: “I am most experienced with Java, C++ and Python coding languages. I also enjoy working with object-oriented programming and data structures. However, I would like to learn more about functional programming as well as machine learning.”

17. Give an example of a project where you were able to improve efficiency or reduce costs.

This question is a great way to show your interviewer that you are able to use your skills and abilities to help the company save money or increase revenue. When answering this question, it can be helpful to mention how much money was saved or earned through your efforts.

Example: “At my previous job, I noticed that we were wasting a lot of postage because our customers would often send us envelopes with insufficient postage. This meant that we had to pay for additional postage when we received their mail. To solve this problem, I created an online tool where customers could enter their mailing information and see if they have enough postage to send their mail. If not, they could purchase more postage right from the website.”

18. How would you approach solving a problem within our code?

This question is a great way to test your problem-solving skills and how you would apply them in the workplace. When answering this question, it can be helpful to describe a time when you solved a coding issue or helped someone else solve one.

Example: “I have experience working with code, so I know that sometimes there are issues within the system. If I were faced with a problem like this at work, I would first try to find out what caused the error. Then, I would look for any patterns in the errors to see if they could help me figure out what was causing the issue. Once I found the cause of the issue, I would fix it by updating the code.”

19. What kinds of metrics would you track to measure success of a project?

The interviewer may ask you this question to gauge your ability to measure success and determine what metrics are most important. Use examples from previous projects where you used metrics to track the success of a project or goal.

Example: “I would use several different metrics to measure the success of a project, including cost-per-thousand impressions, click-through rate and conversion rates. These three metrics help me understand how successful a campaign is by measuring its performance against goals I set for it. For example, in my last role, we had a client who wanted us to increase their website traffic by 10%. We measured our results using these three metrics to ensure that we were meeting the client’s expectations.”

20. Given the current economic state, why should we hire you over someone else who has more experience?

Employers want to know that you’re confident in your abilities and are willing to take on a challenge. When answering this question, be sure to highlight your skills and how they can benefit the company.

Example: “I have more than 10 years of experience in my field, but I’m also eager to learn new things. In my last position, I was tasked with creating a new marketing campaign for our client. Although I had never done it before, I researched different strategies and came up with an idea that helped our client increase their sales by 20%. My willingness to try something new is what makes me a valuable asset to any team.”