20 Plus One, an Optum Company Interview Questions and Answers

Plus One is a leading provider of on-site health services, including primary care, wellness programs, and occupational health services. Plus One’s team of experienced clinicians provides high-quality, cost-effective care to employees at companies of all sizes.

If you’re interviewing for a position at Plus One, you can expect to be asked questions about your clinical experience, patient interaction skills, and knowledge of the healthcare industry. To help you prepare, we’ve gathered a list of sample Plus One interview questions and answers.

Plus One, an Optum Company Interview Process

The interview process at Plus One, an Optum Company can vary depending on the position you are applying for. However, most positions will require at least one phone interview and one in-person interview. For some positions, like fitness director or exercise specialist, you may be required to do a practical demonstration as part of the interview process. Overall, the interview process is generally quick and efficient, with most candidates being hired within 2 weeks of their initial interview.

1. Tell me about a time when you had to deal with an unhappy customer.

This question can help an interviewer determine how you handle conflict and whether you have the ability to diffuse it. Use your answer to highlight your problem-solving skills, communication skills and customer service skills.

Example: “I once had a client who was unhappy with my work because they didn’t feel like I listened to them. They were upset that I didn’t give them what they wanted when they first asked for it. Instead of getting defensive or arguing with them, I calmly explained why I made the decisions I did. I also apologized for not meeting their expectations and offered to make things right by redoing the project at no charge.”

2. What is your favorite aspect of working in the fitness industry?

This question is an opportunity to show the interviewer your passion for fitness and how it can benefit their company. When answering this question, consider what you enjoy most about working in a gym or as a personal trainer. You may also want to mention any certifications you have that relate to your favorite aspect of the industry.

Example: “My favorite part of working in the fitness industry is helping people reach their goals. I love seeing my clients get excited when they see results from our training sessions. It’s rewarding to know that I helped them achieve something they thought was impossible.”

3. Are you comfortable working with children and adolescents?

This question is a way for the interviewer to assess your comfort level with working with children and adolescents. If you have experience working with these age groups, share some examples of how you helped them or their families. If you don’t have direct experience, explain why you would be comfortable doing so.

Example: “I worked as an after-school tutor for three years, where I taught math to elementary school students. The tutoring program was designed to help students who were struggling in math, but many of my students had no prior knowledge of basic math concepts. I used visual aids and hands-on activities to teach them the basics of addition, subtraction, multiplication and division. By the end of the year, most of my students were able to pass their state exams.”

4. Why do you want to work at Plus One Health Management?

This question can help the interviewer determine if you have done your research on the company. It is important to show that you are passionate about working for Plus One Health Management and understand what makes it unique.

Example: “I want to work at Plus One Health Management because I am passionate about helping people live healthier lives. Plus One Health Management has a great reputation in the community, and I would love to be part of a team that helps others achieve their health goals. I also think Plus One Health Management’s culture is amazing. The employees seem happy and enjoy working together as a team. I feel like I could fit right in.”

5. What would you do if two members were arguing over equipment?

This question can help interviewers understand how you handle conflict and resolve issues. Use your answer to highlight your problem-solving skills, communication abilities and ability to work as part of a team.

Example: “I would first try to calm the situation by asking each member what they need from the equipment. If I couldn’t get them to stop arguing, I would ask for one person to step away while I spoke with the other. I would then explain that both members are important to the team and that we all need to work together to achieve our goals. I would also make sure everyone understands their role in using the equipment so there aren’t any further misunderstandings.”

6. Describe a time where you helped someone achieve their fitness goal, how did you help them?

This question is a great way to show your interpersonal skills and how you can help others. It’s also a good time to talk about any certifications or training you have that may be relevant to the role.

Example: “I had a client who was looking for ways to get more exercise in her life, but she didn’t want to join a gym because of her busy schedule. I helped her find some exercises she could do at home without equipment and gave her tips on how to make them more challenging as she got stronger. She ended up joining a yoga class once a week and doing other exercises at home.”

7. How would you handle an agitated member?

This question can help the interviewer assess your conflict resolution skills. Use examples from past experiences to highlight how you handled a challenging situation and helped resolve it.

Example: “In my previous role, I had a member who was upset about their bill. They were calling me multiple times per day, which made it difficult for me to focus on other tasks. I spoke with them over the phone and explained that we would be happy to review their account if they sent us a copy of their most recent statement. The member agreed and sent us the information. We reviewed the account and found that they owed $50 less than what they originally thought. The member thanked me for helping them understand their account.”

8. Do you have experience managing a team of personal trainers?

This question can help the interviewer determine if you have experience managing a team of employees and how well you did it. Use examples from your previous job to highlight your leadership skills, communication skills and ability to motivate others.

Example: “In my last position as a personal trainer at a gym, I was responsible for leading a team of five other trainers. We met once a week to discuss our clients’ progress and any challenges we were having with them. This helped us support each other when one of us had an issue with a client or needed advice on how to better communicate with them. It also allowed us to share ideas for new exercises and ways to improve our existing ones.”

9. What are your short term & long term career goals?

This question is a great way to learn more about the candidate’s career goals and how they plan to achieve them. It also gives you an idea of what their timeline looks like, which can be helpful if you’re looking for someone who will stay with your company for a long time. When answering this question, it can be beneficial to include some details about how you plan to reach those goals.

Example: “My short term goal is to become a team leader within the next five years. I have been working toward that by taking on extra projects and training others in my department. My long-term goal is to eventually work as a project manager at this company.”

10. Are you CPR certified?

This question is a common one for employers to ask when they are looking for an employee who can provide first aid and CPR services. If you have this certification, be sure to mention it in your answer. If you don’t, let the employer know that you would like to get certified as soon as possible.

Example: “Yes, I am CPR certified. In fact, I took my certification test just last month. I plan on taking another course next month so that I can become an AHA instructor. I think it’s important for employees to learn how to teach others about first aid and CPR.”

11. Tell me about a leader that you look up to and a leader you disagree with.

This question is a great way to learn more about your potential future colleague. It can also help you understand their values and how they view leadership. When answering this question, it’s important to be honest and specific.

Example: “I look up to my manager at my current job because she always encourages me to try new things and take on challenges. She has helped me grow as an employee by giving me opportunities that I may not have had otherwise. However, I disagree with the way some managers treat their employees. Some managers are too strict or don’t give their employees enough freedom to do their jobs well.”

12. How much weight can you lift?

This question is often asked to determine if you are physically capable of performing the job. Employers want to make sure that you can lift heavy objects and move them safely. They also want to know how much weight you can carry for long periods of time. When answering this question, be honest about your physical capabilities. If you have no experience lifting a certain amount of weight, explain what kind of weight you’ve lifted in the past.

Example: “I am able to lift up to 100 pounds at once. I’ve done this many times when moving furniture or boxes. I’m also used to carrying 50-pound bags of dog food around all day.”

13. Have you ever been fired from a job?

This question is a common one in interviews, and it’s often asked to see how you respond when things don’t go well. It can be helpful to have an answer prepared that shows your ability to learn from mistakes and move forward.

Example: “I was fired from my first job as a server at a restaurant because I didn’t show up for work on time. I had been working there for about six months when this happened, and I was so embarrassed. I learned that being late is unacceptable and that I needed to set better boundaries with myself. I started using a calendar app to remind me of important events and appointments, and I also began setting alarms on my phone to ensure I woke up on time.”

14. When was the last time you took initiative on something?

This question can help the interviewer get a better idea of your problem-solving skills and how you approach new tasks. Use examples from your previous job to highlight your ability to take initiative, solve problems and work independently.

Example: “At my last job, I noticed that our team was having trouble staying on top of all the projects we had going at once. So, I created an online calendar where everyone could sign up for their own project deadlines and check in with each other about what they were working on. This helped us stay organized and communicate more effectively.”

15. If you could change one thing about yourself what would it be?

This question is a way for the interviewer to learn more about your personality and how you view yourself. It’s important to be honest in your answer, but it can also be helpful to mention something that you’re actively working on improving.

Example: “I wish I was better at public speaking. I’ve taken some classes and have been practicing my presentation skills, but I’m still not as comfortable with it as I’d like to be. I think this would help me feel more confident when presenting information to clients or other employees.”

16. How do you think exercise effects mental health?

This question is a great way to assess your knowledge of the mental health benefits of exercise. It also allows you to show how you can apply that knowledge in your own life and work.

Example: “I believe exercise has a positive effect on mental health because it releases endorphins, which are neurotransmitters that make us feel good. Exercise also helps people sleep better at night, which can help with stress management. I have always been an active person, so I try to get 30 minutes of moderate-intensity aerobic activity five days per week. I find this routine helps me manage my stress levels.”

17. How would you describe your personality?

Employers ask this question to learn more about your personality and how it might fit in with their company culture. They want to know that you are a good communicator, have strong interpersonal skills and can work well with others. When answering this question, try to be honest while also showing the interviewer that you’re friendly and outgoing.

Example: “I would describe my personality as warm and energetic. I love being around people and am always looking for ways to make others feel comfortable. I’m very empathetic and enjoy helping others solve problems or find solutions. I think these qualities make me an excellent candidate for this position.”

18. What makes you stand out as a candidate for this position?

Employers ask this question to learn more about your qualifications and how you can contribute to their company. Before your interview, make a list of the skills and experiences that qualify you for this role. Focus on what makes you unique from other candidates and highlight any transferable skills or knowledge you have.

Example: “I am an excellent communicator with strong interpersonal skills. I’ve worked in customer service for several years now, so I know how to interact with customers and resolve issues quickly. In my previous position, I was responsible for managing social media accounts and responding to comments and questions. This experience has given me valuable insight into how to use social media as a marketing tool.”

19. What is your greatest weakness?

This question is a common one in interviews, and it’s likely that you’ll be asked about your weaknesses at some point. Employers ask this question to learn more about your personality and how honest you are. When answering this question, try to choose a weakness that isn’t too important or relevant to the job.

Example: “My greatest weakness is my perfectionism. I want everything to be perfect, so sometimes I spend extra time on projects when they don’t need it. This can cause me to fall behind on other work.”

20. How would you approach a potential client?

This question can help the interviewer understand how you would interact with clients and customers. Use your answer to highlight your customer service skills, communication abilities and interpersonal skills.

Example: “I believe that a client’s needs are always more important than my own. I would first listen carefully to what they need and then offer solutions or ideas for their situation. If I didn’t have an immediate solution, I would do my best to find one as quickly as possible. I also think it is important to be honest with clients about any limitations we may have in terms of our services.”