20 Princess Cruise Lines Interview Questions and Answers

A job with Princess Cruise Lines is the opportunity to travel the world and get paid for it. As one of the largest cruise lines in the world, Princess offers a variety of positions, from entry-level jobs to management positions.

The interview process for Princess Cruise Lines is competitive, so you’ll need to be prepared to answer a range of questions. In this guide, we’ve provided a list of sample Princess Cruise Lines interview questions and answers to help you prepare for your interview.

Princess Cruise Lines Interview Process

The interview process at Princess Cruise Lines can vary depending on the position you are applying for. For some positions, like Production Assistant and Chef, the process is relatively short and straightforward. For other positions, like Specialist and Deck Cadet, the process may be longer and more difficult. Overall, the experience seems to be positive, with most people finding the interviews to be friendly and easygoing.

1. Why do you want to work for Princess Cruise Lines?

This question is a great way for the interviewer to learn more about your interest in their company. They want to know what you like about Princess Cruise Lines and why you’re excited to work there. When answering this question, make sure to highlight some of the unique aspects of working for Princess Cruise Lines.

Example: “I’ve always been interested in working on cruise ships because I love traveling. I also think it would be fun to meet new people every day and see different places around the world. Working for Princess Cruise Lines seems like an amazing opportunity because of all the unique experiences you offer. For example, I’m really excited to try out the water slides when we dock at the Caribbean.”

2. What are some of your strengths and weaknesses?

This question is a common one in interviews, and it’s important to answer honestly. When answering this question, think about what you’re good at and what you could improve on. Try to focus on strengths that are relevant to the job you’re applying for.

Example: “I am very organized and detail-oriented, which helps me stay on top of my work. I also have excellent communication skills, so I’m able to clearly explain things to others. One thing I need to work on is delegating tasks more effectively. Sometimes, I take on too much work myself because I want everything done perfectly. However, I’ve learned how to delegate better by communicating with my team members.”

3. How would you handle an irate customer?

Princess Cruise Lines is a luxury cruise line, so you may encounter irate customers. Interviewers want to know how you would handle this situation and if you have experience doing so. Use examples from your previous job or describe what you would do in this situation.

Example: “I’ve encountered irate customers before at my current job. I try to remain calm when they are upset and listen to their concerns. If the customer is still upset after I explain our policies, I offer them an alternative solution. For example, if they booked a balcony room but wanted a suite, I would upgrade them to a suite for free.”

4. Tell me about a time when you had to deal with a difficult situation.

Princess Cruise Lines is looking for candidates who can handle difficult situations and still perform their job duties. This question helps the interviewer determine how you react to stressful situations, which are common in customer service jobs. Use your answer to highlight your problem-solving skills and ability to remain calm under pressure.

Example: “When I was working as a waitress at a restaurant, one of my tables had an issue with their food. The family’s toddler spilled his milk all over the table, so they asked me to replace their entire meal. I apologized profusely and explained that it wasn’t our fault. They were upset but agreed to have another meal. After they left, I went back into the kitchen and told the chef about what happened. He made them a new meal on the house.”

5. Do you have experience working in the hospitality industry?

This question is an opportunity to show the interviewer that you have experience working in a customer service role. If you do not have previous hospitality experience, you can talk about your other customer service experiences and how they relate to this position.

Example: “I worked as a waitress at a local restaurant for three years while I was going to college. It was a very busy restaurant, so I learned how to multitask and prioritize my tasks. I also had to learn how to work with different personalities and handle difficult situations. These skills are directly applicable to this position because I know what it’s like to work in a fast-paced environment.”

6. Have you ever worked on a cruise ship before?

This question is a great way for the interviewer to learn more about your experience working on a cruise ship. If you have, they may ask you more questions about it. If you haven’t worked on a cruise ship before, you can talk about any other relevant work experience that relates to this job.

Example: “I haven’t worked on a cruise ship before, but I do have five years of experience as a server in restaurants and bars. This experience has taught me how to multitask and communicate with large groups of people. It also helped me develop my customer service skills.”

7. Would you be comfortable working long hours and holidays?

Princess Cruise Lines is a seasonal employer, so you may be required to work long hours and holidays. Employers ask this question to make sure you’re aware of the company’s expectations and that you can meet them. In your answer, explain how you plan to manage these challenges. Share any strategies you have for staying motivated when working long hours or on holidays.

Example: “I understand that Princess Cruise Lines is a seasonal employer. I am prepared to work long hours and holidays if needed. I know it’s important to provide excellent customer service at all times, even during busy seasons. I also plan to use my time off as much as possible to recharge. I find that taking breaks throughout the day helps me stay focused and productive.”

8. Are you willing to relocate?

If you’re interviewing for a position on Princess Cruise Lines, it’s likely that the company is looking to hire someone who can relocate. If you are willing to move, be sure to let them know where you would be willing to go and how long you would be able to stay in that location.

Example: “I am willing to relocate anywhere within the United States. I have lived in Florida my entire life, but I’m ready for a change of scenery. I would be willing to stay in this new location for at least two years.”

9. Describe how you would approach someone who was interested in booking a trip with us.

This question is a great way to test your customer service skills. It also allows the interviewer to see how you would interact with their customers and if you have any experience in this area. When answering, make sure to highlight your communication skills and ability to solve problems for clients.

Example: “I would first ask them what they were looking for in a cruise. I would then use my knowledge of our company’s offerings to help them find the best fit. If they wanted something specific that we didn’t offer, I would do my best to find a similar option or recommend another cruise line.”

10. Can you tell us about a time where you were able to make a sale because of your excellent communication skills?

This question is a great way to show your interviewer that you have experience with customer service and can use your communication skills to help others. When answering this question, it can be helpful to think of a time when you helped someone make a purchase or helped them understand something through your communication skills.

Example: “When I was working at my previous job, I had a client who wanted to buy a new computer but wasn’t sure what type they should get. They were looking for something that could handle their work and gaming needs. After talking with the client about their budget and needs, we decided on a laptop that would meet all of their requirements. The client was very happy with their purchase.”

11. How would you handle a customer that wanted to cancel their reservation last minute?

This question can help the interviewer understand how you handle challenging situations. Use your answer to highlight your customer service skills and ability to problem solve.

Example: “If a guest wanted to cancel their reservation last minute, I would first try to find out why they were canceling. If it was due to an emergency, I would do everything in my power to make sure they got a full refund. However, if they canceled because of something we did wrong, I would offer them a discount on their next cruise. This way, they still get to enjoy our services but don’t lose money.”

12. What is your favorite vacation spot and why?

This question is a great way to learn more about your potential new coworker. It can also help you determine if the person would be a good fit for Princess Cruise Lines, as it shows their interests and what they value in vacationing.

Example: “My favorite vacation spot is my family’s cabin on Lake Tahoe. I love being able to spend time with my parents and siblings while enjoying the beautiful scenery of the lake. We have so many fun memories there that make me smile every time I think about them.”

13. What do you think sets Princess Cruise Line apart from other companies?

This question is a great way to show your knowledge of the company and how you can contribute to its success. When answering this question, it’s important to highlight what makes Princess Cruise Line unique from other cruise lines. You may also want to mention any specific aspects that appeal to you about the company.

Example: “Princess Cruise Lines has always been known for their excellent customer service. I think this sets them apart from many other companies in the travel industry. As someone who values providing quality customer service, I would love to be part of a team that focuses on making customers happy. Another thing that sets Princess Cruise Lines apart is their commitment to environmental sustainability. I am passionate about protecting our planet, so I’m excited to work with a company that shares these values.”

14. How would you rate your customer service skills?

This question is a great way for the interviewer to assess your confidence level and how you feel about your customer service skills. When answering this question, it can be helpful to provide examples of when you used your customer service skills in previous roles.

Example: “I would rate my customer service skills as excellent. I have always been passionate about making sure that every guest has an amazing experience while onboard our cruise ships. In my last role, I was able to help resolve any issues or concerns guests had during their trip. This helped me build strong relationships with many of our repeat customers.”

15. What do you value most in a job?

This question is a great way to learn more about the candidate’s values and how they align with those of Princess Cruise Lines. This can help you determine if this person would be a good fit for your company. When answering, it can be helpful to mention two or three things that are important to you in a job.

Example: “I value a job where I am able to make an impact on others’ lives. I also value working somewhere that has a positive work environment. I think it’s important to have a team that supports each other and works together to achieve goals. Finally, I value a position that offers opportunities for growth.”

16. What will you miss most about your current or last position?

This question helps the interviewer determine if you are ready to make a career change. It also allows them to understand what you value in your current or last position and how it can help you succeed in this role. When answering, think about what you will miss most about your previous job and why.

Example: “I will miss my coworkers the most. I have worked with these people for years, and we have become like family. We all work well together, and I know that is because of our dedication to each other and the company. I am excited to bring those same values to Princess Cruise Lines.”

17. When dealing with customers, what is one thing you always try to remember?

This question is a behavioral one, which means the interviewer wants to know about specific actions you’ve taken in the past. Your answer should include an example of how you helped customers and what you learned from that experience.

Example: “When dealing with customers, I always remember to be kind and helpful. One time, I had a customer who was upset because they didn’t get their order on time. I listened to them explain their concerns and apologized for any inconvenience. Then, I offered to send them another order at no charge or give them a discount on their next purchase.”

18. What do you know about our company?

This question is a great way to test your research skills and show the interviewer that you are serious about this role. Before your interview, read through the company’s website and social media accounts to learn more about their mission statement, values and recent news. You can also look up reviews from previous employees on sites like Glassdoor to get an idea of what it’s like to work there.

Example: “I know that Princess Cruise Lines has been in business for over 50 years and has won multiple awards for its customer service. I’ve also seen that you have a strong commitment to environmental sustainability, which is something I’m passionate about as well. I love how much you value your employees and strive to make sure they’re happy and healthy.”

19. What do you like best about working with people?

This question can help the interviewer get to know you as a person and how you interact with others. Your answer should show that you enjoy working with people, but also highlight your interpersonal skills.

Example: “I love helping people solve problems and achieve their goals. I find it rewarding when someone comes to me for advice or guidance and then follows through on what they said they would do. It’s even more rewarding when they come back later to tell me how things went and thank me for my help.”

20. If a fellow team member was not following protocol, what would you do?

This question is an opportunity to show your leadership skills and ability to work with a team. When answering this question, it can be helpful to think of a time when you had to correct or encourage a coworker in the past.

Example: “If I noticed that a fellow team member was not following protocol, I would first approach them privately to discuss my concerns. If they were aware of their mistake but simply forgot, I would give them a reminder about the company’s policies. If they continued to ignore the rules, I would take them aside again and let them know that if they continue to break the rules, there may be consequences.”