17 Professional Mover Interview Questions and Answers

A professional mover is responsible for the packing, loading, and unloading of household goods and furniture. They may also be responsible for disassembling and reassembling furniture. Professional movers work for moving companies, and their job is to make the moving process as smooth and stress-free as possible for their customers.

If you’re applying for a job as a professional mover, you can expect to be asked a variety of questions about your experience, physical abilities, and customer service skills. In this guide, we’ve compiled a list of common professional mover interview questions and answers to help you prepare for your interview.

Are you physically fit enough to perform the duties of a professional mover?

Professional movers need to be physically fit enough to perform their duties. Employers ask this question to make sure you are able to do the job well. In your answer, explain that you have the physical capabilities to move heavy objects and transport them long distances. Show that you understand how important it is to stay in shape for this career.

Example: “I am very physically fit. I work out regularly at a gym and try to eat healthy meals. This helps me maintain my energy levels throughout the day. I also know that being physically fit is an important part of this job. It allows me to lift and carry heavy items without any issues. I can even help train other employees on proper lifting techniques.”

What are some of the moving techniques you have learned and practiced?

Professional movers have to know how to properly pack and move items. This question helps the interviewer determine if you have experience with moving techniques, which can help them understand your qualifications for the job. Use examples from your previous work experience or describe a time when you learned new methods of moving.

Example: “I’ve learned several different ways to move large pieces of furniture. For example, I use dollies to move heavy objects up stairs and over long distances. I also learned how to disassemble larger pieces of furniture so that they are easier to transport. In my last position, I had to move an entire apartment full of furniture. I used these techniques to make the process as efficient as possible.”

How would you handle a situation in which you were moving an item and it broke?

Professional movers are responsible for handling fragile items and other delicate possessions. Employers ask this question to make sure you know how to handle these situations without damaging anything else or causing injury to yourself. In your answer, explain that you would take extra care when moving the item in order to prevent any further damage. You can also mention that you would report the incident to your supervisor so they can file a claim with the client’s insurance company.

Example: “If I was moving an item and it broke, I would immediately stop what I was doing and put everything around it on hold until I could move the item safely. Then, I would carefully move the item to its new location and inspect it for any additional damage. If there is more damage than I can repair, I would let my supervisor know so we can file a claim with the client.”

What is your process for packing a truck or moving van?

Professional movers need to be able to pack a moving truck or van efficiently. Employers ask this question to make sure you have the skills and knowledge necessary to complete this task quickly and effectively. In your answer, explain how you would approach packing a moving vehicle. Share some of the steps you take when packing a truck or van.

Example: “I start by organizing all of my supplies in advance so I can get right to work once I arrive at the job site. Then, I begin with the heaviest items first. This helps me create space for other items as I go along. I also like to group similar items together so they are easy to find later on.”

Provide an example of a time when you went above and beyond for a customer.

Professional movers are often tasked with moving customers who have a lot of belongings. Employers ask this question to make sure you’re willing to go the extra mile for their clients. When answering, try to think of an example that shows your dedication and hard work ethic.

Example: “When I was working as a professional mover, I had a customer who needed help moving because they were in a wheelchair. They had a lot of things they wanted to move, so I offered to help them by carrying some of their boxes up the stairs. The customer was very appreciative, and we got everything moved without any issues.”

If you were moving a client and they asked you to move an item that was too heavy for you, what would you do?

Professional movers are expected to be able to move any item a client needs moved. Employers ask this question to make sure you know how to handle these situations and that you have the physical strength to do your job well. In your answer, explain what steps you would take to ensure you can safely complete the task.

Example: “If I was moving a client who asked me to move an item that was too heavy for me, I would politely tell them I couldn’t do it. Then, I would find another mover to help me with the task. If there were no other movers available, I would try my best to get the item into the truck by myself. However, if I felt like I was in danger of hurting myself or damaging the property, I would call 911.”

What would you do if you were moving a client and they asked you to move an item that was too large for the elevator?

Professional movers are often asked to move items that are too large for the elevator. This question helps employers determine how you would handle this situation and if you have experience doing so. In your answer, explain what steps you would take to ensure the safety of yourself and the client while moving the item up or down a flight of stairs.

Example: “I’ve moved many items that were too large for the elevator before. I always ask my clients ahead of time about any oversized items they may have. If there is no way around it, I will help them move the item up or down the stairs myself. I make sure to use proper lifting techniques and equipment to avoid injury.”

How well do you communicate with clients? Provide an example of a time when you made your client feel comfortable.

Professional movers often work with clients who are moving into a new home or office. These individuals may be nervous about the process, so it’s important that you can communicate effectively and make them feel comfortable. When answering this question, try to show your ability to listen and empathize with others.

Example: “I find that communication is one of the most important aspects of my job. I always make sure to explain every step of the moving process clearly to my client. For example, when working with a family recently, I explained how we would pack their belongings and transport them safely. The parents were very excited to hear that I had experience in childproofing furniture and toys. They felt more confident knowing that I understood what they wanted.”

Do you have experience moving large pieces of furniture?

Professional movers often need to move large pieces of furniture, such as pianos and grandfather clocks. Employers ask this question to make sure you have the experience needed to complete this task. In your answer, share a time when you moved a large piece of furniture. Explain what steps you took to ensure it was safe for you and your team to transport.

Example: “I’ve moved many different types of furniture in my career. I once helped a family move their piano from one home to another. We placed blankets on top of the piano before moving it. Then we used straps to secure it to our truck. It’s important to take extra precautions when moving larger items like pianos so they don’t get damaged.”

When moving a client, do you prefer to work alone or with a partner?

Professional movers often work alone or with a partner. The interviewer wants to know if you prefer working alone or in a team setting and why. Your answer should show that you are comfortable working both ways.

Example: “I am used to working alone, but I also enjoy working with a partner. It depends on the client’s needs as well as my own preferences for the day. If I have a lot of heavy items to move, I would rather work with a partner so we can split up the work. However, if it is a smaller job where I can do everything myself, then I would rather work alone.”

We want to ensure that our clients are happy with our services. How would you rate your customer service skills?

Professional movers often work with clients who are moving for the first time or have never worked with a mover before. Interviewers ask this question to make sure you can provide excellent customer service and ensure your customers are happy with their experience. Use examples from previous jobs where you helped customers solve problems, made them feel comfortable or went above and beyond to help them.

Example: “I pride myself on providing excellent customer service. I always try my best to answer any questions they may have about our services and how we operate. If there is anything that makes them uncomfortable, I am more than willing to do whatever it takes to make them feel at ease. For example, when one of my clients was nervous about leaving her home, I offered to stay in the room with her until she felt ready to leave.”

Describe your process for packing fragile items.

Professional movers must know how to pack fragile items properly. This question helps employers determine if you have the necessary skills and experience for this role. In your answer, explain what steps you take when packing fragile items. Share any specific techniques or strategies that you use.

Example: “I always start by wrapping each item in bubble wrap. Then I place them inside a box with plenty of cushioning material. For larger items, I make sure they’re secure before placing them in the box. Finally, I tape up the box securely so it doesn’t open during transit.”

What makes you stand out from other professional movers?

Employers ask this question to learn more about your background and experience. They want to know what makes you unique from other candidates. When answering this question, think of a few things that make you stand out. You can highlight any certifications or training you have. You can also talk about how long you’ve been in the moving industry.

Example: “I am certified as a professional mover through the American Moving & Storage Association. I have also taken several courses on packing techniques and furniture disassembly. These skills help me move families efficiently and safely. In my previous role, I was one of the top movers at my company. My team and I were able to complete all moves within our estimated time frame.”

Which moving companies have you worked for in the past?

Employers ask this question to learn more about your work history. They want to know if you have experience working for a moving company and how long you’ve been in the industry. When answering, list the companies you worked for and what your role was. If you are currently employed by one of these companies, mention that as well.

Example: “I worked for ABC Moving Company for three years as a professional mover. I also worked for XYZ Moving Company for two years as an apprentice. I am currently employed at ABC Moving Company.”

What do you think is the most important trait for a professional mover to have?

This question can help the interviewer determine if you have the necessary skills and traits to be successful in this role. When answering, it can be helpful to mention a trait that you possess and how it helps you succeed as a professional mover.

Example: “I think one of the most important traits for a professional mover is patience. Moving can be stressful, so I try to remain patient with my clients and their families when they are stressed or anxious about the move. Being patient allows me to listen to their concerns and provide reassurance where needed.”

How often do you think professional movers should update their moving skills?

Professional movers need to stay up-to-date on the latest industry trends and technology. Employers ask this question to make sure you understand how important it is to keep your skills current. In your answer, explain that you are committed to learning new things about moving. Share a few ways you plan to do this in your career.

Example: “I think professional movers should update their skills every year. I have taken several online courses over the last two years, which has helped me learn more about different types of furniture and household items. I also recently took an advanced driving course for my commercial driver’s license. This will help me transport larger loads with ease.”

There is a risk that items could get damaged during a move. How would you reduce the risk of damage?

Professional movers need to know how to properly pack and move items so they don’t get damaged. This question helps the interviewer determine your knowledge of proper moving techniques. In your answer, explain what you would do to reduce damage during a move.

Example: “I always make sure that I use plenty of padding when moving fragile items. For larger pieces of furniture, I will wrap them in blankets or bubble wrap before placing them on the truck. I also take care not to drop heavy objects while carrying them, as this can cause damage. When possible, I will enlist help from other movers to carry heavier items.”