20 Public Storage Interview Questions and Answers

When it comes to self-storage, Public Storage is one of the most popular choices for both commercial and household needs. If you’re looking for a job at Public Storage, you can expect to be asked some specific questions about the company during your interview. In this article, we’ll give you a rundown of some of the most common Public Storage interview questions so you can be prepared for your big day.

Public Storage Interview Process

The interview process at Public Storage can vary depending on the position you are applying for. For managerial positions, the process usually consists of an initial phone screen with the hiring manager, followed by one or more in-person interviews. The final step is often a ride-along with a current district manager. For other positions, the process may be shorter and include only a phone screen or an in-person interview.

1. Do you have experience with property management?

This question is a great way to determine if you have the skills and experience needed for this position. If you do, it can help your case because it shows that you’re familiar with the responsibilities of property management. If you don’t, you should explain what kind of experience you do have in managing projects or teams.

Example: “I’ve worked as a project manager for several years now, so I’m very familiar with how to manage multiple tasks at once. In my last role, I was responsible for overseeing all aspects of a construction project, including hiring subcontractors and making sure they were meeting deadlines. This helped me develop excellent communication and time-management skills.”

2. Tell us about your customer service style.

This question is an opportunity to show your interviewer that you have the skills and experience necessary for success in this role. When answering, consider what type of customer service style would be most beneficial to the company’s overall goals.

Example: “I believe that providing excellent customer service is one of the best ways to build a loyal client base. I am always willing to go above and beyond to help customers find the right storage unit or solution for their needs. In my previous position, I was able to increase sales by 20% through my commitment to helping customers find solutions to their self-storage problems.”

3. What is the most difficult situation you’ve encountered in a previous role and how did you handle it?

This question can help the interviewer get a better sense of your problem-solving skills and ability to adapt to challenging situations. When answering this question, it can be helpful to describe a situation that you overcame or one in which you learned from your mistakes.

Example: “In my previous role as an assistant manager at a retail store, I had a customer who was upset with our product selection. The customer wanted a specific item we didn’t have in stock, but they were adamant about only purchasing it from us. I tried to explain that we couldn’t order the item for them, but they insisted on speaking with my manager. After explaining the situation to my manager, she helped me find a similar item online so we could offer it to the customer.”

4. Describe a time when you had to deal with an upset or angry customer. How did you approach the situation?

An interviewer may ask this question to assess your customer service skills. They want to know how you would handle a challenging situation and if you have the necessary skills to resolve it. In your answer, try to highlight your problem-solving abilities and interpersonal skills.

Example: “I once had an upset customer who was looking for their lost items in our storage facility. I tried my best to help them find what they were looking for by searching through all of our records. Unfortunately, we didn’t have any record of that particular item being stored at our facility. The customer was disappointed but understood that there wasn’t much more I could do.”

5. If I asked your manager to describe you, what would they say?

This question is a great way to learn more about the company culture and how you might fit in. When answering, try to focus on positive traits that your manager would likely mention.

Example: “My manager would probably say I’m an extremely hard worker who always goes above and beyond for my customers. They’d also probably say that I have a knack for solving problems and am very creative when it comes to finding solutions.”

6. What do you know about Public Storage? Why are you interested in working here?

This question is a great way to show your knowledge of the company and how you came across it. It also shows that you are genuinely interested in working for Public Storage, which can be an important factor when hiring managers make their decision.

Example: “I know about Public Storage because I have used its services before. I was moving from one state to another and needed somewhere to store my belongings until I found a place to live. The facility was clean, well-lit and secure, and the staff were very helpful and friendly. I would love to work here because I think I could help other customers feel as comfortable as I did.”

7. Can you tell me about a time when you were working on a team project and there was conflict, how did you handle it?

This question is a great way to assess your conflict resolution skills and how you work with others. When answering this question, it can be helpful to mention the steps you took to resolve the conflict and what you learned from the experience.

Example: “In my last position as an assistant manager at a local restaurant, I was working on a team project with two other employees who were also managers. We had a disagreement about which marketing strategy would be most effective for our restaurant. After discussing our different opinions, we decided that we should try both strategies and see which one worked best. The results showed that the strategy we all agreed upon was more successful than the other.”

8. Are you willing to relocate for this position if needed?

If the company is looking to expand its operations, they may need someone who’s willing to relocate. If you’re not sure about relocating, it’s best to be honest and let them know that you’re open to moving if needed.

Example: “I’m happy where I am right now, but I would definitely consider a move if it meant working for this company. I’ve always wanted to work in California.”

9. At Public Storage we value honesty and integrity above all else. Give me some examples of times in which you have demonstrated these qualities.

This question is a great way to show the interviewer that you are honest and trustworthy. When answering this question, it can be helpful to give specific examples of times when you were faced with a situation where you could have lied or misrepresented information but instead chose to tell the truth.

Example: “In my previous position as an assistant manager at a local department store, I was responsible for ensuring all employees had their sales goals met each day. One day, one of our cashiers came to me and said she didn’t think she would meet her daily quota because several customers had returned items they purchased earlier in the week. I told her not to worry about it and that we would take care of any returns.”

10. We need our employees to be able to work independently. Do you think you would be a good fit for that type of environment?

This question is a great way to determine if the company values independent work and how you feel about it. When answering this question, make sure to highlight your ability to work independently and provide examples of when you have done so in the past.

Example: “I think I would be a good fit for an environment that values independent work because I am used to working on my own. In my last position, I was often tasked with completing projects without much guidance from my supervisor. This allowed me to learn more about my job and develop new skills.”

11. How do you keep up with the latest trends in customer service?

This question can help the interviewer determine your interest in learning about new ways to improve customer service. It’s important for employees at Public Storage to be able to provide excellent customer service, so this is an essential skill that you should have. When answering this question, it can be helpful to mention a specific way you’ve improved your customer service skills in the past.

Example: “I recently took a course on how to better communicate with customers and I found it very useful. The instructor talked about different types of communication styles and how they affect our interactions with others. This helped me understand my own communication style and learn more about other people’s communication styles. I think this knowledge will help me interact with customers in a way that makes them feel comfortable.”

12. What kind of computer skills do you have?

The interviewer may ask this question to assess your computer skills and how they relate to the job. If you have experience using a specific software program, mention it in your answer. You can also talk about other computer skills that are relevant to the position.

Example: “I am familiar with Microsoft Office programs such as Word, Excel and PowerPoint. I’ve used these programs for my previous jobs, so I’m comfortable working with them. In fact, I find them easy to use and understand. I also know how to use Google Drive, Dropbox and Evernote.”

13. What hours can you commit to working?

The interviewer may ask this question to determine your availability. If you have a full-time job, be honest about the hours you can work and how often you are available. If you’re looking for a part-time job, explain that you are flexible with your schedule.

Example: “I am available Monday through Friday from 8 a.m. to 5 p.m. I also have weekends off, so I’m able to work overtime if needed.”

14. What do you look for in a company’s culture?

When you’re interviewing for a position at Public Storage, it’s important to show that you would be a good fit with the company culture. When answering this question, try to highlight how your personality and work ethic aligns with the company’s values.

Example: “I am looking for a company where I can feel comfortable being myself. At my last job, we had a very positive atmosphere and were always willing to help each other out. I also look for a company that has clear goals and expectations so I know what is expected of me as an employee.”

15. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to prepare for it. When answering this question, you should focus on your strengths while also being honest about any weaknesses that may be relevant to the position.

Example: “I am highly organized and detail-oriented, which makes me an excellent problem solver. I’m always willing to take on new challenges and learn from them. My weakness is my lack of experience with public speaking. However, I have been taking classes to improve my public speaking skills.”

16. Why should we hire you?

This question is a great way for employers to learn more about your qualifications and how you can benefit their company. When answering this question, it’s important to highlight the skills that make you an ideal candidate. You should also be prepared to answer questions regarding any gaps in employment or other information they may ask about during the interview process.

Example: “I am passionate about customer service and believe I would be a valuable asset to Public Storage because of my ability to connect with customers and resolve issues quickly. My previous experience working as a cashier at a local grocery store has given me excellent communication skills and taught me how to work well under pressure.”

17. What motivates you to succeed?

This question can help the interviewer get to know you as a person and how your personality might fit in with the rest of the team. When answering this question, it can be helpful to mention something specific about yourself that motivates you or an accomplishment that makes you proud.

Example: “I am motivated by helping others succeed. I love being part of a team where everyone is working together toward a common goal. In my last position, I was able to help train new employees on our company’s policies and procedures, which made me feel like I was contributing to their success.”

18. What makes you want to get out of bed every morning?

This question is a way for the interviewer to get to know you as a person. They want to see if your personality fits with their company culture and values. In your answer, try to be honest about what motivates you in life.

Example: “I love helping people. I am always looking for ways to make someone’s day better. At my last job, I would help customers find the right storage unit for them. It was rewarding to see how happy they were when they found the perfect unit.”

19. Why do you want to move into management?

This question can help the interviewer get a better sense of your career goals and aspirations. It’s important to show that you’re motivated by leadership opportunities, but it’s also helpful to highlight any management experience you have.

Example: “I want to move into management because I’m passionate about helping others succeed. In my current role as an assistant manager at ABC Bank, I’ve helped train new tellers on how to use our online banking system and assisted with customer service issues. I enjoy working with people and providing support when needed, so I think this position would be a great fit for me.”

20. What salary are you looking for?

Employers ask this question to determine if you’re willing to negotiate your salary. Before your interview, research the average salary for a public storage employee in your area and use that as a guide when determining what salary you would accept. If you are not sure of the average salary, look at job listings to see what other employees are asking for.

Example: “I am looking for a salary of $50,000 per year with full benefits. I know that is quite a bit more than most employees make here, but I feel my experience and skillset warrant that amount.”