What Does a Public Storage Property Manager Do?

Public Storage is a self-storage company that provides storage solutions for residential and commercial customers. They have over 2,200 locations in the United States and Europe.

A Property Manager at Public Storage is responsible for the day-to-day operations of a Public Storage facility. This includes managing staff, overseeing customer service, maintaining the facility, and ensuring the safety and security of the property. Property Managers must also be knowledgeable about the company’s products and services, and be able to effectively communicate with customers. They must also be able to handle customer complaints and resolve any issues that may arise.

Public Storage Property Manager Job Duties

A Public Storage Property Manager typically has a wide range of responsibilities, which can include:

• Manage the day-to-day operations of a public storage facility, including customer service, sales, and marketing
• Ensure that all customers receive excellent service by responding to inquiries in a timely manner and resolving any issues or complaints
• Maintain accurate records of rental agreements, payments, and other transactions
• Monitor occupancy levels and ensure units are rented at market rates
• Develop and implement strategies for increasing revenue and occupancy
• Prepare monthly financial reports and analyze data to identify trends and opportunities
• Manage staff, including hiring, training, scheduling, and performance evaluations
• Oversee maintenance and repairs of the property, ensuring safety standards are met
• Implement security measures to protect the property from theft and vandalism
• Coordinate with vendors to ensure supplies and services are delivered on time and within budget
• Participate in community events and activities to promote the business
• Adhere to company policies and procedures, as well as local, state, and federal laws

Public Storage Property Manager Salary

The salary of a Property Manager at Public Storage is determined by a variety of factors, such as the size of the property, the number of employees, the location of the property, the level of responsibility, and the amount of experience the employee has. Additionally, the company may also consider the employee’s education and certifications when determining salary.

• Median Annual Salary: $67,774 ($32.58/hour)
• Top 10% Annual Salary: $91,300 ($43.89/hour)

Public Storage Property Manager Job Requirements

To be hired as a Property Manager at Public Storage, applicants must have a high school diploma or equivalent. Previous experience in customer service, sales, or property management is preferred. Applicants must also have a valid driver’s license and reliable transportation. Additionally, applicants must be able to pass a background check and drug test. Property Managers must also be able to work independently and have excellent communication and organizational skills. Knowledge of basic computer programs such as Microsoft Office is also required.

Public Storage Property Manager Skills

Public Storage Property Manager employees need the following skills in order to be successful:

Building Maintenance: A property manager oversees the maintenance of public storage facilities, including the buildings and the grounds. This means you need to have a working knowledge of building maintenance and repair. You may also be responsible for hiring and training maintenance staff.

Property Marketing: Property marketing is the process by which a property manager generates interest in their storage facilities. Public storage property managers use a variety of marketing strategies to attract customers, including advertising, social media campaigns and in-person promotions. Property marketing requires a thorough understanding of marketing strategies and tactics.

Industry Knowledge: Public storage property managers often have a background in real estate or finance. They may have experience in the public storage industry or in a related field. Having a background in the industry can help you understand the trends and challenges of the industry and how to overcome them.

Team Leadership: Team leadership is the ability to motivate and inspire others to work together. As a property manager, you may be responsible for a team of employees who work in different departments. You can use your team leadership skills to encourage collaboration and help your team work together to achieve common goals.

Tenant Relations: Tenant relations is the ability to communicate with customers and provide them with a positive experience. As a property manager, you may be responsible for interacting with customers and resolving any issues they may have. This is an important skill to have because it can help you maintain a positive reputation for your company and encourage customers to continue renting from you.

Public Storage Property Manager Work Environment

Property managers for public storage facilities typically work a 40-hour week, although they may be required to work additional hours to meet deadlines or to respond to customer needs. Property managers are often required to work on weekends and holidays, as well as evenings, to accommodate customer needs. Property managers must be able to handle a high level of stress, as they are responsible for the safety and security of the facility and its customers. They must also be able to handle a variety of tasks, from customer service to maintenance and repair. Property managers may also be required to travel to other locations to inspect and manage other properties.

Public Storage Property Manager Trends

Here are three trends influencing how Public Storage Property Manager employees work.

Smart Buildings

Smart buildings are becoming increasingly popular in the public storage industry. Smart buildings use sensors and other technologies to monitor, control, and optimize building operations such as energy consumption, security, and maintenance.

Property managers can benefit from smart buildings by having access to real-time data on their properties. This data can be used to make informed decisions about how to best manage a property, including when to schedule maintenance or repairs, when to adjust pricing, and when to invest in new technology. Additionally, smart buildings can help reduce costs associated with energy usage and improve customer satisfaction through improved safety and convenience features.

Proptech

Proptech is a term used to describe the use of technology in the real estate industry. It includes everything from digital marketing and customer relationship management (CRM) tools, to data analytics and artificial intelligence (AI).

For public storage property managers, proptech can help streamline operations, improve customer service, and increase efficiency. For example, AI-powered chatbots can be used to answer customer inquiries quickly and accurately. Automated payment systems can also reduce manual labor and save time. Additionally, predictive analytics can provide insights into customer behavior and preferences, allowing for more targeted marketing campaigns. Proptech can also help with security by providing access control solutions that are integrated with surveillance cameras.

Sustainability

Sustainability is becoming increasingly important in the public storage industry. Property managers are now expected to implement sustainable practices, such as energy-efficient lighting and water conservation measures, to reduce their environmental impact.

Property managers must also be aware of local regulations regarding sustainability and ensure that their properties comply with them. Additionally, they should consider ways to increase customer engagement by offering incentives for customers who use green products or services. Finally, property managers should look into renewable energy sources, such as solar panels, to further reduce their carbon footprint.

Advancement Prospects

Property managers in the public storage industry can advance their careers by taking on additional responsibilities and learning new skills. They may be promoted to a higher-level position, such as a regional manager or a district manager. They may also be able to move into a more specialized role, such as a marketing manager or a customer service manager. With experience, they may also be able to move into a higher-level position in the corporate office, such as a director of operations or a vice president of operations.

Interview Questions

Here are five common Public Storage Property Manager interview questions and answers.

1. We are looking for a Property Manager who can be readily available in case of emergencies. Would this be something that you could offer?

As a Property Manager, you may be called upon to respond to emergencies at any time of the day. Employers ask this question to make sure that you are able to handle these situations and ensure the safety of their tenants. In your answer, explain how you would balance being available with your other responsibilities as a manager.

Example: “I am always prepared for an emergency situation. I keep my phone on me at all times so that I can receive calls or texts from my team members. If I’m in a meeting or otherwise occupied, I will let whoever is calling know that I’ll get back to them as soon as possible. I also have a plan in place for who should call me in case of an emergency if I’m not available.”

2. Provide an example of a situation where you were able to successfully communicate with others.

This question can help the interviewer determine how you interact with others and your communication skills. Use examples from previous jobs to show that you are a strong communicator who is able to work well with others.

Example: “In my last position, I had to communicate with many different departments within the company. For example, when there was an issue with one of our storage units, I would have to call customer service to find out more information about the unit. Then, I would speak with the maintenance team to see if they could fix the problem. Finally, I would speak with the security team to ensure everything was safe for customers.”

3. How would you handle an employee who was consistently late to work?

This question can help the interviewer assess your management style and how you would handle a challenging situation. Use examples from past experiences to highlight your problem-solving skills, communication skills and ability to hold employees accountable for their actions.

Example: “In my previous role as property manager at ABC Storage Company, I had an employee who was consistently late to work. At first, I tried to be understanding of his situation but after several warnings, he still wasn’t showing up on time. I decided to have a meeting with him where I explained that his tardiness was affecting other employees’ performance and overall customer service. He apologized and promised to do better. After implementing a new schedule, he started arriving to work on time.”

4. Are you comfortable performing physical tasks such as cleaning up after move-outs or lifting heavy objects?

This question can help the interviewer determine whether you are physically capable of performing the job duties. It is important to be honest in your answer and explain any physical limitations that may prevent you from completing these tasks.

Example: “I am comfortable performing physical tasks, but I do have a shoulder injury that prevents me from lifting heavy objects. However, I would find another way to complete the task if needed. For example, I could enlist the help of other employees or hire temporary workers for move-outs.”

5. Do you have any experience working with budgeting and financial reporting?

This question can help the interviewer determine your experience with financial management and how you might handle budgeting for a public storage facility. Use examples from your previous job to highlight your skills in this area, such as:

Example: “In my last position, I was responsible for creating monthly reports that detailed our revenue and expenses. This helped me understand where we were spending money and what areas of the business could be improved. I also worked closely with the accounting team to ensure all financial records were accurate and up-to-date.”