20 PURE Insurance Interview Questions and Answers

PURE is the member-owned insurer dedicated to responsible risk management and providing peace of mind. They offer high value homeowners, automobile, excess liability, and specialty insurance for families who own second homes and have high net worth.

If you’re interviewing for a job at PURE Insurance, you can expect to be asked questions about your experience, qualifications, and availability. You may also be asked behavioral interview questions, which are designed to assess your suitability for the role.

In this article, we’ve compiled a list of sample PURE Insurance interview questions and answers to help you prepare for your interview.

PURE Insurance Interview Process

The interview process at PURE Insurance can be lengthy, and may involve multiple phone interviews as well as a final in-person interview. The questions asked are mostly behavioral, and focus on the candidate’s ability to perform the duties of the role they are applying for.

1. Give an example of a time when you had to work with someone who was difficult, how did you handle it?

This question is a great way to show your problem-solving skills and ability to work with others. When answering this question, it can be helpful to mention the steps you took to resolve the situation or how you helped the other person improve their behavior.

Example: “I once worked with someone who was very critical of my work. I tried to ignore her comments at first, but she continued to make negative remarks about my work. Eventually, I decided to speak with her about her behavior. She apologized for her actions and promised to stop making negative comments. After that conversation, she became more supportive of my work.”

2. Do you have any experience in the insurance industry?

This question is a great way for the interviewer to learn more about your background and how it relates to this role. If you have experience in insurance, share what type of work you did and why you enjoy working in that industry. If you don’t have any experience in insurance, you can talk about other relevant work experiences or discuss why you’re interested in pursuing a career in insurance.

Example: “I worked as an underwriter at my previous job, so I understand the importance of thoroughly reviewing claims and ensuring they meet all requirements before approving them. This process taught me how important communication is when handling claims, which is something I always strive to do with clients.”

3. What is your biggest strength and weakness?

This question is a common one in interviews, and it’s important to be prepared with an answer that shows your strengths while also being honest about any weaknesses you may have. When answering this question, try to focus on the skills you’ve developed over time or those that are most relevant to the position you’re applying for.

Example: “My biggest strength is my ability to work well under pressure. I am able to stay calm when things get hectic and find solutions to problems quickly. My weakness would be my attention to detail. While I do my best to proofread everything I write, sometimes mistakes slip through. I make sure to learn from these mistakes so they don’t happen again.”

4. Tell me about a time where you had to deal with a lot of ambiguity at work, how did you manage it?

Answering this question can give the interviewer insight into how you handle uncertainty and ambiguity in your work. This is an important skill to have as a claims adjuster, so it’s important to show that you’re capable of handling these situations effectively.

Example: “I once had a case where I was working with a client who claimed they were injured while on vacation. They said they slipped on some rocks at the beach and hurt their ankle. However, when we looked at the photos they sent us, there weren’t any rocks anywhere near where they were standing. We asked them about it, but they insisted that they were telling the truth.

We ended up having to call them back multiple times before they finally admitted that they were lying. It was difficult because we couldn’t prove that they were lying without asking for more information, which would have been invasive. In the end, though, we got the information we needed and denied their claim.”

5. How would you go about explaining our products to a potential customer?

This question is a great way to test your knowledge of the company’s products and services. It also allows you to show how well you can communicate with others. When answering this question, try to be as specific as possible about what each product does and why it’s beneficial for customers.

Example: “I would start by asking them what their current insurance policy covers. Then I’d explain that our policies are more comprehensive than most other companies’ because we offer additional coverage options. For example, if they have an emergency medical condition but don’t have enough money in their savings account to cover the cost of treatment, we’ll pay up to $100,000 toward their care.”

6. What do you think are some of the most important qualities for a successful underwriter?

This question can help the interviewer determine if you have the skills and abilities to succeed in this role. Use your answer to highlight some of your most important qualities, such as attention to detail, problem-solving skills and communication skills.

Example: “I think one of the most important qualities for a successful underwriter is being able to pay close attention to detail. This helps me make sure I’m reading all of the information on an application correctly so that I don’t miss any important details. Another quality I believe is important is strong communication skills. Underwriters need to be able to communicate with clients about their policies and claims, which means having excellent verbal and written communication skills.”

7. Why do you want to work at PURE Insurance?

This question is a great way for the interviewer to learn more about your interest in their company. They want to know what you like about PURE Insurance and why you’re excited to work there. When preparing for this question, make sure to highlight aspects of the company that appeal to you. Consider mentioning any values or goals that align with your own.

Example: “I’m very interested in working at PURE Insurance because I love helping people. Your company’s mission statement really resonates with me, as it seems like you genuinely care about your customers. I also think your culture looks amazing. From what I’ve read online, it sounds like everyone here has a lot of fun while still getting important work done. I would love to be a part of an organization like this.”

8. Have you ever worked remotely before?

This question is a great way to learn more about the company’s culture and expectations. If you’re applying for a remote position, it’s important to be honest about your experience with working remotely. If you haven’t worked remotely before, consider how you would handle this situation if offered the job.

Example: “I have had several positions where I was able to work from home or outside of the office. In my last role as an insurance agent, I was able to work remotely one day per week. This allowed me to spend time with my family while still meeting my sales goals. I found that being able to work remotely helped me focus on my work without distractions.”

9. Describe your approach to solving problems.

When working in customer service, you may encounter a variety of problems. Employers ask this question to make sure you have the skills necessary to solve them. In your answer, explain how you would approach solving any problem that might arise at work. Try to be as specific as possible about what steps you would take to resolve the issue.

Example: “I believe there are two main approaches to solving problems. The first is finding a solution quickly and efficiently. I always try to find an immediate resolution to any issues my customers have. If I can’t come up with a quick fix, then I use my second approach. I gather all the information I need to understand the situation fully. Then, I develop a plan for resolving the issue. This allows me to provide my customers with the best experience possible.”

10. Can you describe a time where you were able to successfully persuade someone to see things from your point of view?

This question can help the interviewer determine your communication skills and ability to persuade others. Use examples from previous jobs or personal experiences where you were able to successfully convince someone of a certain idea or perspective.

Example: “In my last position, I was working with a client who wanted to cancel their policy because they felt we weren’t meeting their needs. After speaking with them for several minutes, I realized that they didn’t understand how our policies worked. I explained the details of our coverage in more detail and answered all of their questions until they understood everything. They ended up keeping their policy.”

11. We value integrity here at PURE Insurance, can you give us an example of a time that you demonstrated integrity in your workplace?

This question is a great way to show your interviewer that you have the integrity they’re looking for in an employee. When answering this question, it can be helpful to think of a specific situation where you made a decision based on what was right rather than what would benefit you or your company.

Example: “I once worked with a client who had been injured in a car accident and needed help paying their medical bills. I knew that my company could cover most of the costs, but I also knew that our client didn’t want us to pay all of their expenses because they wanted to contribute as much as possible. So, I decided to offer them a discount on their next policy so they could save some money.”

12. Are you comfortable working independently?

This question is a good way to assess your ability to work independently and manage your time. When answering this question, it can be helpful to mention how you plan your day or week and prioritize tasks.

Example: “I am comfortable working independently because I have done so for the past five years. In my previous role, I was responsible for managing my own schedule and making sure that all of my projects were completed on time. I typically planned out my week ahead of time and prioritized my tasks based on deadlines and importance. This helped me stay organized and ensure that I met all of my deadlines.”

13. What type of environment do you thrive in?

This question is a way for the interviewer to learn more about your personality and how you might fit in with their team. When answering this question, it can be helpful to mention an environment that you have been in before or one that you would like to be in.

Example: “I thrive in a fast-paced work environment where I am constantly learning new things. In my last role, we had weekly meetings where we discussed our goals for the week and what we accomplished during the previous week. This helped me stay motivated throughout the week because I knew I would get feedback on my performance at the end of each week.”

14. What kind of experience do you have working with customers?

This question can help the interviewer determine if you have experience working with customers and how well you interact with them. Use your answer to highlight any customer service skills or soft skills that you possess, such as communication, problem-solving or teamwork.

Example: “I’ve worked in a call center for five years now, so I’m used to interacting with customers on a daily basis. In my current role, I work with customers who are having issues with their policies, which means I need to be able to solve problems quickly and efficiently. I also regularly train new employees on how to handle calls from customers.”

15. If hired as a member advocate, what steps would you take to ensure that our members receive excellent service?

This question is an opportunity to show your knowledge of the company’s mission and how you would contribute to its success. When answering this question, it can be helpful to mention a specific action or two that you plan on taking to ensure customer satisfaction.

Example: “I believe that excellent service starts with having a positive attitude. I would make sure to greet every member I speak to over the phone with a smile in my voice. I also think it’s important to listen carefully to what members are saying so that I can address their concerns as quickly as possible. If they have questions about their policy, I would do my best to answer them thoroughly and clearly.”

16. Tell us about a time where you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a specific situation where you went above and beyond for a customer and how it helped them.

Example: “I once had a client who was looking for an insurance policy for their dog. They were unsure about what type of coverage they needed, so I spent some time researching different policies and comparing prices. After doing my research, I found out that there was a cheaper option than what they originally thought. I called the client back and told them about the new plan, which saved them money.”

17. What are your thoughts on the current state of the insurance industry?

The interviewer may ask this question to gauge your knowledge of the insurance industry and how it’s changed over time. This is also an opportunity for you to show that you’re passionate about the industry and have a desire to continue learning more about it.

Example: “I think the current state of the insurance industry is exciting, especially with all of the new technology being developed. I’m excited to see what innovations are coming next and how they’ll change the way we interact with our insurance companies. I’ve always been interested in tech, so I hope to be able to work on some projects that integrate both insurance and tech.”

18. What types of software programs have you used in the past?

The interviewer may ask this question to see if you have experience using the software program they use at PURE Insurance. If you don’t, it’s okay to say that you’re willing to learn new programs and systems.

Example: “I’ve used several different types of software in my past positions, including Salesforce, Microsoft Dynamics CRM and NetSuite. I’m comfortable with learning new software programs as long as there is a training component involved. I find that I can pick up on most software programs fairly quickly.”

19. How well do you work under pressure?

Pure Insurance is a fast-paced environment, and the interviewer wants to make sure you can handle the pressure of working in such an environment. Use your answer to highlight your ability to work under pressure and how it has helped you succeed in previous roles.

Example: “I thrive under pressure because I know that when things get busy, it means we’re doing well as a team. In my last role, our department was responsible for generating leads for our sales team. When our lead generation numbers started to decline, I took on more responsibilities to help boost our numbers back up. This resulted in me taking on additional training to learn new skills so I could better serve our clients.”

20. If hired as an underwriting analyst, how would you go about evaluating risks?

This question is an opportunity to show your knowledge of the role and how you would perform it. Use examples from your experience or education to highlight your skills and abilities.

Example: “I have a bachelor’s degree in business administration with a minor in mathematics, so I understand risk management and underwriting analysis quite well. In my previous position as an underwriter analyst for a small insurance company, I was responsible for evaluating risks by using data analytics software. I also used my expertise in math and statistics to help determine which policies were most likely to be profitable for the company.”