20 Purolator Interview Questions and Answers

Purolator is a leading provider of integrated freight, package, and logistics solutions. As such, the company is always looking for talented and ambitious individuals to join its team.

If you’re hoping to land a job at Purolator, you’ll need to be prepared to answer some tough questions during the interview process. In this article, we’ll give you a rundown of some of the most common Purolator interview questions, so you can go into your interview with confidence.

Purolator Interview Process

The interview process at Purolator can vary depending on the position you are applying for. However, most positions will require at least one phone screen with HR and one in-person interview with a manager or supervisor. For some positions, like data analyst roles, you may also be required to take an online test. Overall, the interview process is relatively quick and easy, although some reviewers have noted that the questions can be difficult.

1. Do you have a vehicle?

Employers ask this question to make sure you have a reliable vehicle that meets the company’s requirements. If they don’t specify what kind of vehicle they want, it is safe to assume they are looking for someone who has a car or truck in good condition.

Example: “Yes, I do have a vehicle. It is a four-door sedan and has been well maintained. I also have a clean driving record with no accidents.”

2. Describe your experience with customer service and conflict resolution.

Purolator is a customer-focused company, so it’s important to show that you have experience with providing excellent service and resolving conflicts. When answering this question, describe how you’ve helped customers in the past and what steps you took to resolve any issues or concerns they had.

Example: “I believe that every interaction I have with a customer should be positive. In my last position as a courier driver, I would always greet customers when they came to pick up their packages. If there was ever an issue with a delivery, I would call them immediately to let them know about the problem and give them an estimated time of arrival for the package. This ensured that they were aware of the situation and could plan accordingly.”

3. Provide an example of when you had to motivate others in order to reach a goal.

This question is an opportunity to show your leadership skills and how you can motivate a team. When answering this question, it can be helpful to mention specific goals that were met or the steps you took to help others achieve their goals.

Example: “At my previous job, I was in charge of managing the company’s social media accounts. One day, I noticed our Instagram account had fewer followers than other companies in our industry. I decided to create a plan to increase our followers by 10% within one month. I started by creating a list of influencers who could potentially follow us on Instagram. Then, I created a strategy for reaching out to these influencers and asking them to follow our brand. After implementing my plan, we gained over 1,000 new followers.”

4. What qualities do you think make a good team leader?

Team leaders are important in any organization, and Purolator is no exception. Your answer to this question can help the interviewer determine if you have the qualities they look for in a leader. Use your answer to show that you’re a strong team player who’s willing to work hard to achieve goals as part of a group.

Example: “I think a good team leader should be someone who’s empathetic, but also decisive. I’ve found that it’s helpful to listen to my teammates’ ideas before making decisions about how we’ll complete our tasks. However, sometimes there are situations where I need to make a decision on my own because waiting could cause problems with meeting deadlines or other objectives.”

5. Would you be comfortable driving a truck or van?

Purolator is a logistics company that relies on its drivers to transport goods and packages. The interviewer wants to know if you have experience driving large vehicles or trucks, as well as your level of comfort with it. If you do not have any experience driving commercial vehicles, explain what type of training you would need to get up to speed.

Example: “I am comfortable driving large vehicles like vans and trucks. I have driven my family’s 15-passenger van for many years, so I’m used to the size. However, I have never driven a truck before, so I would be open to additional training if needed.”

6. Tell me about the last time you had to resolve a difficult situation with a customer. How did you handle it?

This question is an opportunity to show your problem-solving skills and ability to handle customer service challenges. When answering this question, it can be helpful to describe a specific situation and how you handled it in detail.

Example: “At my previous job, I had a customer who was upset because they didn’t receive their package on time. I listened carefully to what the customer said and apologized for any inconvenience. Then, I looked up the tracking information to see when the package was shipped and when it should have arrived at its destination. After looking at the shipping date, I realized that the package was delivered two days earlier than expected. I explained this to the customer and offered them a discount on their next order.”

7. What would you say is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to be honest. Employers want to know what your greatest strengths are so they can use them when you’re on the job. They also want to know about any weaknesses that you’re working on improving or have already improved.

Example: “My greatest strength is my attention to detail. I am very thorough with everything I do, which has helped me succeed in previous roles. My weakness would be my ability to multitask. While I’m good at focusing on one task at a time, I find it difficult to switch between tasks quickly. However, I’ve been practicing this skill by taking short breaks throughout the day.”

8. Why do you want to work at Purolator?

This question is an opportunity to show your interest in the company and its values. It’s also a chance to highlight any research you’ve done on Purolator, including what it does and how it operates.

Example: “I want to work at Purolator because I’m passionate about helping businesses succeed by providing them with excellent customer service. I know that Purolator has been recognized for its commitment to quality and innovation, which makes me excited to be part of this team. I believe my skills and experience can help contribute to the success of this organization.”

9. Do you have any experience working in sales?

Purolator is a sales-oriented company, and they want to know if you have experience in this area. If you do, explain how your previous job helped you develop the skills needed for success at Purolator.

Example: “I worked as a sales representative for five years before I applied here. During that time, I learned how to build rapport with customers and clients, which has been very helpful when working with my team members. I also developed strong communication skills, which are essential for selling products or services.”

10. Can you tell me about a time that you went above and beyond for a client?

This question is a great way to show your interviewer that you are willing to go the extra mile for clients. When answering this question, it can be helpful to think of an example where you went above and beyond for a client and how it positively impacted their experience with your company or organization.

Example: “At my current job, I have a client who has been working with us for over five years. They always place large orders, so we often ship them multiple packages at once. One time, they placed an order for 20 boxes, which was more than usual. I noticed that one box was missing from the shipment, so I immediately called the client to let them know. They were very understanding, but I still wanted to make sure they received all of their boxes as soon as possible.

I contacted our shipping department and asked if there was any way we could send out another box right away. Luckily, we had an empty box in storage that we could use. We shipped it out that day, and the client received all of their boxes within two days.”

11. Give us an example of how you’ve used innovation to solve a problem.

Purolator is looking for employees who are innovative and creative. This question helps the interviewer determine if you have these skills and how you apply them to your work. Use examples from your past experience that show you’re a problem solver with an eye for innovation.

Example: “In my last position, I noticed customers were having trouble finding our website when they searched for us online. We had been using a popular search engine optimization service, but it wasn’t bringing in enough traffic. So, I started researching other SEO services and found one that was more affordable and would help us reach more customers. After implementing this new service, we saw a significant increase in traffic.”

12. Have you ever been involved in a safety incident? If so, what happened and why?

Employers ask this question to make sure you have experience with safety and understand the importance of it. They want to know that you can learn from your mistakes and apply what you learned to future situations.

Example: “I once worked in a warehouse where we had to move boxes quickly. I was moving one box when another employee bumped into me, causing me to drop the box. The box fell on my foot, breaking two toes. I took time off work for recovery but also used that time to reflect on how I could improve my safety practices. Now, I always make sure to wear proper footwear and keep an eye out for other employees who may be working nearby.”

13. What is your favorite thing about being on a team?

Teamwork is an important part of the workplace, and it’s likely that you’ll be working with a team at Purolator. Your answer should show your ability to work well with others and support your teammates.

Example: “My favorite thing about being on a team is getting to know my coworkers. I enjoy learning more about their lives outside of work and how they contribute to our company. It makes me feel like we’re all in this together, and I’m always happy to help them out when they need it.”

14. What are some of the most important things to keep in mind when dealing with customers?

This question is an opportunity to show your customer service skills. When answering, it can be helpful to mention a specific situation where you helped a customer and how that experience was for them.

Example: “I find that the most important thing when dealing with customers is listening to what they have to say. I try to make sure that I understand their concerns and take time to answer any questions or address any issues they may have. Another important thing is being honest with customers. If there’s something I don’t know, I will tell them so that we can work together to solve the problem.”

15. Are you available to work weekends?

Purolator is open on weekends, so the interviewer may ask this question to see if you’re available for weekend work. If you are, explain why you’re willing to work these hours and what your availability looks like. If you aren’t available to work weekends, let them know when you would be able to work.

Example: “I am available to work weekends, although I do have a family that I’d need to spend time with during the week. My schedule is flexible, however, so I can adjust my hours as needed.”

16. Working as a courier can involve long hours and physical labor. Is this something you’re ok with?

Purolator is looking for candidates who are willing to work hard and put in long hours when necessary. They want employees who can handle the physical demands of the job, so they ask this question to see if you’re up for it. If you have experience working as a courier or delivery driver, use that experience to answer this question.

Example: “I’ve worked as a courier before, so I know what’s involved. The long hours and physical labor aren’t an issue for me because I’m used to them. In fact, I enjoy being able to get some exercise while on the job.”

17. We prioritize safety at Purolator. What measures do you take to ensure that both yourself and your coworkers stay safe while at work?

Employers ask this question to make sure you understand the importance of safety and how it relates to their company. When answering, explain that you would take all necessary precautions to ensure your own safety as well as the safety of others around you.

Example: “Safety is my top priority at work. I always wear appropriate PPE when handling hazardous materials or working with machinery. I also keep an eye out for any unsafe conditions in the workplace and report them immediately so they can be addressed. In addition, I am careful about following all safety protocols outlined by the company.”

18. Please describe your forklift skills/certification.

Forklift certification is a common requirement for warehouse positions. Employers ask this question to make sure you have the necessary skills and training to operate forklifts in their facility. If you don’t have any forklift experience, consider taking a course before your interview.

Example: “I am not certified on a forklift, but I do have some experience operating them. In my previous position, I was responsible for moving large boxes from one area of the warehouse to another. I would use a forklift to move these boxes onto pallets. I also used a hand truck to move smaller boxes around the warehouse.”

19. Can you tell me about a time where you took initiative? What was the outcome?

This question is a great way to show your leadership skills and ability to take on responsibility. When answering this question, it can be helpful to think of an example that shows you are willing to go above and beyond for the company.

Example: “At my previous job, I noticed that our customer service team was getting overwhelmed with calls from customers who had questions about their shipments. This led me to create a training program where I taught other employees how to answer common questions. This helped reduce call volume by 20% and allowed our customer service representatives to focus more on helping customers.”

20. What makes you a great fit for our company?

This question is a great way for the interviewer to learn more about your interest in working at Purolator. They want to know what you like about their company and why you’re excited to work there. When preparing an answer, think of specific reasons that make this company unique or interesting. Consider mentioning any similarities you have with the company’s values or goals.

Example: “I’m very interested in working for a Canadian company because I am also Canadian. I feel connected to the culture here and would love to be a part of it. I’ve always been passionate about customer service, so I’d love to help deliver packages to Canadians across the country. I also understand how important safety is when delivering packages, which is why I’m looking forward to learning more about your security measures.”