25 Purser Interview Questions and Answers

Pursers are responsible for the financial and administrative operations of a ship. They maintain the ship’s records, handle the payroll, and sell tickets and supplies. Pursers also oversee the work of the ship’s crew and provide customer service to passengers.

Pursers must be able to handle a wide range of responsibilities and have excellent customer service, financial, and administrative skills. If you’re applying for a purser position, you can expect to be asked purser interview questions that assess your abilities in these areas.

In this guide, we’ll provide you with sample purser interview questions and answers to help you prepare for your interview.

1. Are you comfortable working with money and accounting software?

The interviewer may ask this question to determine if you have experience working with money and accounting software. If you do, share your previous experience using these tools. If you don’t have any experience, explain that you are willing to learn how to use them.

Example: “Yes, I am very comfortable working with money and accounting software. In my current role as a Purser, I have been responsible for managing the financial operations of the company. This includes tracking all incoming and outgoing payments, preparing invoices, reconciling accounts, and creating financial reports. I also use various accounting software programs to complete these tasks. I am confident in my ability to quickly learn any new software that may be used at this position.

I understand the importance of accuracy when it comes to handling money and I take great care to ensure that all transactions are properly recorded and reported. My attention to detail and organizational skills make me well-suited to handle the financial responsibilities associated with this job.”

2. What are some of the most important qualities for a successful purser?

This question can help the interviewer determine if you have the skills and abilities to succeed in this role. Use your answer to highlight some of your most important qualities, such as attention to detail, communication skills, organization and problem-solving ability.

Example: “The most important qualities for a successful Purser are strong organizational skills, excellent customer service, and the ability to think on their feet. As a Purser, I understand that I need to be able to stay organized in order to keep track of all the necessary paperwork and documents related to the job. My experience has taught me how to prioritize tasks and manage my time efficiently.

I also have extensive experience providing top-notch customer service. I know how to handle difficult situations with professionalism and diplomacy. I’m confident that I can provide passengers with the best possible service while ensuring that their needs are met.

Lastly, I possess the ability to think quickly and problem solve when needed. I’m comfortable making decisions under pressure and can adapt to changing circumstances. I’m confident that I can use my knowledge and experience to make sound judgments and ensure the safety and security of passengers and crew.”

3. How would you deal with a situation where supplies are running low and the voyage is not yet over?

This question can help the interviewer assess your problem-solving skills and ability to make quick decisions. Your answer should show that you are able to prioritize tasks, manage time effectively and communicate clearly with other crew members.

Example: “If I were in a situation where supplies are running low and the voyage is not yet over, my first step would be to assess the current inventory levels. This will give me an idea of what needs to be replenished and how quickly it needs to be done. Once I have identified the items that need to be restocked, I can then create a plan for procuring them.

I am experienced in managing supply chains and negotiating with vendors, so I am confident that I can source the necessary items at competitive prices. I also understand the importance of communication and collaboration between departments, so I would ensure that all relevant parties are kept informed throughout the process. Finally, I would keep track of our progress and adjust the plan as needed to ensure we reach our goal on time.”

4. What is your experience with managing inventory?

The interviewer may ask this question to learn more about your experience with inventory management software. If you have used a specific inventory management system in the past, share that information and describe how it helped you manage inventory. If you haven’t worked with an inventory management system before, you can still answer this question by describing your general experience with managing inventory.

Example: “I have extensive experience managing inventory. In my current role as a Purser, I am responsible for overseeing the inventory of all supplies and materials onboard the vessel. This includes everything from food and beverages to medical supplies and safety equipment. I ensure that all necessary items are in stock and that they are being used efficiently. I also work closely with vendors to order new items when needed and manage the budget for purchasing supplies.

In addition, I have implemented several strategies to improve our inventory management system. For example, I created an online database to track inventory levels and set up automated reminders for ordering new items. These initiatives have resulted in improved accuracy and efficiency. Finally, I regularly review the inventory system to identify areas where improvements can be made.”

5. Provide an example of a time when you had to resolve a dispute between two or more crew members.

The hiring manager may ask this question to assess your conflict resolution skills. Use examples from your previous experience that highlight your ability to resolve a dispute and keep the peace among crew members.

Example: “I have extensive experience as a Purser, and I’m well-versed in resolving disputes between crew members. For example, while working on a previous job, two of the crew members had an argument over who was responsible for a particular task. After listening to both sides of the story, I was able to identify that there had been a misunderstanding due to miscommunication. To resolve the dispute, I took the time to explain the situation to each person individually and ensure they understood what had happened. This allowed them to come to an agreement without further conflict. My ability to remain calm and impartial during this situation enabled me to successfully mediate the dispute and keep the peace onboard.”

6. If the ship or aircraft you are managing requires a change in course, what would be your strategy for informing the captain?

This question is designed to assess your leadership skills and ability to make decisions. Your answer should include a specific example of how you would approach this situation, as well as the steps you would take to ensure that the captain understands your decision.

Example: “If the ship or aircraft I am managing requires a change in course, my strategy for informing the captain would be to first assess the situation and determine if the change is necessary. If it is, I would then gather all relevant information such as weather conditions, navigation charts, and any other pertinent data that could affect the decision. Once I have this information, I would present it to the captain in an organized manner so they can make an informed decision.

I understand how important communication is when making decisions on board a vessel or aircraft, which is why I always strive to provide clear and concise information. I also recognize the importance of accuracy and timeliness when relaying information, so I will ensure that the captain receives the most up-to-date and accurate information available. Finally, I will follow up with the captain after the decision has been made to ensure that their orders are being carried out properly.”

7. What would you do if you noticed that one of the crew members was consistently working overtime without getting paid?

This question can help the interviewer assess your problem-solving skills and ability to work with others. Use examples from your previous experience to show that you are a team player who is willing to help others when needed.

Example: “If I noticed that one of the crew members was consistently working overtime without getting paid, I would take immediate action to ensure they receive fair compensation. First, I would document all of the hours worked and any other relevant information such as job duties and tasks completed. Then, I would bring this evidence to my supervisor or Human Resources department to discuss a resolution.

I understand the importance of making sure everyone is treated fairly and compensated for their hard work. As Purser, it’s my responsibility to make sure the crew is taken care of and that no one is being taken advantage of. If necessary, I am willing to advocate on behalf of the employee in order to ensure they are given the proper compensation for their time and effort.”

8. How well do you know the shipping industry and its regulations?

The shipping industry is highly regulated, and the interviewer may ask this question to see if you have experience working with these regulations. Use your answer to highlight any specific knowledge or skills that will help you succeed in this role.

Example: “I have been working in the shipping industry for over 10 years and I am very familiar with its regulations. During my time as a Purser, I have developed an extensive knowledge of maritime law and international trade laws. I understand the importance of adhering to these regulations and take pride in ensuring that all shipments are compliant.

In addition, I stay up-to-date on any changes or updates to the regulations by attending seminars and conferences related to the industry. I also keep abreast of new developments through research and networking with other professionals in the field. This allows me to provide accurate advice and guidance to ensure compliance with the latest rules and regulations.”

9. Do you have any experience working with vendors from overseas?

The interviewer may ask this question to see if you have experience working with vendors from other countries. This can be an important skill for a purser because they often need to communicate with vendors in different languages and currencies. In your answer, explain how you would handle these situations and what steps you would take to ensure that the vendor understands your instructions.

Example: “Yes, I have extensive experience working with vendors from overseas. During my time as a Purser at my previous job, I was responsible for managing all vendor relationships and ensuring that the products we received met our standards and expectations.

I worked closely with vendors in countries such as China, India, and Mexico to ensure that their products were of the highest quality and delivered on time. I also had to be aware of any cultural differences or language barriers that could arise during negotiations. To do this, I used my knowledge of international business practices to bridge any gaps between us and our vendors.”

10. When is it appropriate to ask a customer to pay in advance?

This question can help the interviewer determine your knowledge of customer service and how you handle challenging situations. Use examples from previous experience to show that you know when it’s appropriate to ask a customer for payment in advance and what steps you take to ensure they pay on time.

Example: “When it comes to asking customers to pay in advance, I believe that the most important factor is understanding each customer’s individual needs and preferences. As a Purser, it’s my responsibility to ensure that all customers are treated fairly and with respect.

In general, I think it is appropriate to ask for payment in advance when there is an established relationship between the customer and the company. For example, if a customer has been a loyal customer for many years or if they have made multiple purchases from the business, then it may be reasonable to request payment up front. On the other hand, if this is a new customer who has not yet established trust with the company, then it would be more prudent to wait until after the transaction is complete before requesting payment.”

11. We want to ensure that our employees feel comfortable approaching management with any concerns they have. How would you approach me if you had a problem you needed help solving?

This question can help the interviewer determine how comfortable you are with management and whether you would feel comfortable asking for help if you needed it. Your answer should show that you understand your role in the company and want to do what’s best for everyone involved.

Example: “I believe that communication is key when it comes to problem-solving. If I had a concern or issue, I would first assess the situation and determine if there was an immediate solution I could implement on my own. If not, I would reach out to you in a timely manner with clear details of the problem and any potential solutions I have already considered. I understand that your time is valuable, so I would be sure to provide all necessary information upfront to help make the process as efficient as possible.”

12. Describe your process for reconciling accounts at the end of a voyage.

The interviewer may ask you a question like this to assess your attention to detail and organizational skills. Use examples from past experiences to explain how you complete the task, including any specific steps or processes you use.

Example: “At the end of a voyage, I take great care to ensure that all accounts are reconciled correctly. My process begins by gathering all necessary documents and verifying that they are accurate. This includes reviewing passenger manifests, crew payrolls, and any other relevant financial records. Once I have verified the accuracy of these documents, I then proceed to reconcile each account.

I use a variety of methods to make sure that every account is balanced. This includes comparing expenses against revenue, double-checking invoices for accuracy, and ensuring that no discrepancies exist between different sources of data. Finally, I review my work with the ship’s captain or chief officer to ensure that everything is in order.”

13. What makes you the right candidate for this position?

Employers ask this question to learn more about your qualifications and how you feel they align with the job. Before your interview, make a list of all the skills and experiences that qualify you for this position. Focus on what makes you unique from other candidates and highlight any transferable skills or certifications you have.

Example: “I believe I am the right candidate for this position because of my extensive experience and knowledge in the field. I have been a Purser for over 10 years, working on both domestic and international flights. During that time, I have developed strong customer service skills, as well as an understanding of the importance of safety protocols.

In addition to my professional experience, I also possess excellent organizational and communication skills. My ability to stay organized allows me to efficiently manage all aspects of the job, from ensuring passenger comfort to managing crew members. Furthermore, my strong interpersonal skills allow me to effectively communicate with passengers and staff alike.”

14. Which accounting software programs are you most familiar with?

The interviewer may ask this question to determine your level of experience with accounting software. If you have previous experience working as a purser, the interviewer will likely want to know which programs you used in your last job. If you don’t have prior experience, they’ll want to know which programs you’ve worked with before and how comfortable you are using them.

Example: “I am most familiar with QuickBooks and Microsoft Dynamics GP. I have been using both of these accounting software programs for the past five years in my current role as a Purser. With QuickBooks, I am able to manage accounts receivable and payable, create invoices, track inventory, and generate financial reports. With Microsoft Dynamics GP, I can easily enter transactions into the system, reconcile bank statements, and monitor cash flow.”

15. What do you think is the most important aspect of customer service?

Customer service is an important part of working as a purser. The interviewer wants to know that you understand the importance of providing excellent customer service and are willing to go above and beyond for your passengers. Use examples from previous experience where you provided exceptional customer service.

Example: “The most important aspect of customer service is providing an exceptional experience for the customer. As a Purser, I understand that my role is to ensure that all guests have a pleasant and enjoyable time while on board. To do this, I believe it is essential to be attentive to their needs and provide prompt responses to any inquiries or requests they may have. It is also important to be friendly and approachable so that customers feel comfortable asking questions or expressing concerns. Finally, I think it is important to go above and beyond when possible to make sure that each guest has a memorable experience.”

16. How often should inventory be taken on board a ship?

The interviewer may ask you a question like this to assess your knowledge of the shipping industry and how it works. Use examples from your experience to explain why inventory should be taken on board ships regularly.

Example: “Inventory should be taken on board a ship at least once every month. This is important to ensure that all items are accounted for and in the correct quantities. It also helps to prevent any discrepancies or shortages from occurring. Taking inventory regularly also allows us to identify any potential issues with stock levels, so that we can take corrective action before they become an issue.

I have experience taking inventory on ships of various sizes and understand how important it is to stay organized and accurate. I am confident that I will be able to successfully manage this process and keep track of all items on board. Furthermore, I am familiar with the procedures and protocols associated with taking inventory on board a ship and can ensure that everything runs smoothly.”

17. There is a disagreement between two members of the crew. How do you handle it?

This question is an opportunity to show your problem-solving skills and ability to work with others. When answering, it can be helpful to mention that you first try to understand both sides of the argument before making a decision.

Example: “When it comes to handling disagreements between two members of the crew, my approach is to remain impartial and ensure that everyone involved is heard. I believe in creating a safe space for both parties to express their opinions without judgement or interruption.

I will then take the time to review all sides of the argument and identify any underlying issues that may have led to the disagreement. From there, I can work with both parties to come up with an amicable solution that meets the needs of everyone involved. I also strive to maintain open communication throughout the process so that each person feels respected and valued.”

18. How would you prioritize tasks when faced with a backlog of work?

The interviewer may ask you this question to assess your time management skills and ability to prioritize tasks. Use examples from previous experience to highlight how you manage multiple projects at once, while also meeting deadlines.

Example: “When faced with a backlog of work, I prioritize tasks based on urgency and importance. First, I assess the situation to determine which tasks are most critical to complete first. For example, if there is an urgent customer request that needs immediate attention, I will make sure to address it before anything else. Then, I look at all other tasks in order of their importance, ensuring that any deadlines or goals are met. Finally, I take into account any resources available to me and delegate tasks accordingly. This allows me to effectively manage my workload and ensure that everything gets done in a timely manner.”

19. What strategies do you have for managing a large budget?

The interviewer may ask this question to assess your organizational skills and ability to manage multiple tasks at once. Use examples from previous experience to highlight your time management, communication and leadership skills.

Example: “I have a great deal of experience managing large budgets, both in my current role as Purser and in previous positions. My primary strategy is to ensure that I am aware of all the details related to budgeting, including understanding the financial goals of the organization, tracking expenses, and forecasting future needs.

In addition, I strive to be proactive when it comes to budget management. This means staying on top of trends and anticipating potential issues before they arise. I also make sure to keep stakeholders informed about any changes or updates to the budget so that everyone is on the same page. Finally, I always look for ways to optimize the budget by finding cost-effective solutions and negotiating with vendors whenever possible.”

20. Describe your experience with writing contracts and ensuring they are legally binding.

The interviewer may ask this question to assess your experience with a specific skill that is important for the position. Use past experiences and examples of how you used contracts in your previous roles.

Example: “I have extensive experience in writing contracts and ensuring they are legally binding. Over the past five years, I have worked as a Purser for several companies, where I was responsible for drafting and negotiating contracts with vendors, suppliers, and customers. During this time, I developed an eye for detail when it comes to contract language, making sure that all parties involved understand their obligations and rights under the agreement.

In addition, I am well-versed in the legal aspects of contract law and can ensure that any contract I draft is compliant with local, state, and federal laws. I also make sure to review each contract thoroughly before signing off on it, so that no potential issues arise during the course of the agreement. Finally, I am adept at resolving disputes between parties should any arise due to contractual disagreements.”

21. What methods do you use to stay organized while on board a ship or aircraft?

The interviewer may ask this question to assess your organizational skills and how you plan your time. Use examples from past experiences where you used effective methods of organization, such as using a planner or scheduling software.

Example: “Staying organized while on board a ship or aircraft is essential for any Purser. My methods are both simple and effective. First, I make sure to have all the necessary documents and supplies ready before departure. This includes having an up-to-date manifest of passengers and crew, as well as their contact information. I also keep a detailed logbook of all activities that take place during the voyage, including any changes in itinerary or passenger numbers.

I also use technology to help me stay organized. I utilize digital tools such as spreadsheets and databases to store and organize important data. This makes it easier to access information quickly when needed. Finally, I always ensure that I am aware of any safety regulations and procedures that need to be followed while on board. By following these steps, I can guarantee that I will remain organized and efficient throughout my time at sea or in the air.”

22. How do you ensure that all safety protocols are followed by the crew?

The interviewer may ask you a question like this to assess your ability to ensure the safety of all passengers. Use examples from past experiences where you helped create or enforce policies that ensured the crew and passengers were safe during your shift.

Example: “As a Purser, it is my responsibility to ensure that all safety protocols are followed by the crew. I do this by first educating myself on all relevant safety regulations and procedures. This allows me to provide guidance to the crew when necessary.

I also make sure to stay up to date with any changes in safety regulations or procedures. I review these regularly and communicate any updates to the crew. Furthermore, I conduct regular drills and inspections to ensure that everyone is familiar with emergency response plans and knows how to react in an emergency situation.”

23. In what ways could technology be used to improve efficiency in this role?

This question allows you to show your knowledge of the latest technology and how it can be used in a variety of ways. You may choose to discuss specific software or apps that you have used before, but if not, you can talk about general trends in technology that could improve efficiency for this role.

Example: “Technology can be a great asset in improving the efficiency of a Purser role. For example, I have experience using digital tools to streamline processes such as onboarding new passengers and managing their accounts. By automating certain tasks, I was able to reduce the amount of time spent on manual paperwork and free up more time for other duties.

In addition, I am familiar with software that can help track inventory levels and manage customer data. This would enable me to quickly identify any discrepancies or issues with supplies, ensuring that all necessary items are always available when needed. Finally, I am adept at utilizing online booking systems to book flights and accommodations, which could save time and money for the organization.”

24. Describe a time when you had to manage a difficult situation involving multiple stakeholders.

This question can help an interviewer assess your ability to work with others and resolve conflicts. Use examples from previous experiences where you had to collaborate with multiple people, communicate effectively and solve problems together.

Example: “I recently had to manage a difficult situation involving multiple stakeholders. The challenge was that each stakeholder had different expectations and priorities, so it was important for me to be able to balance them all.

To do this, I first took the time to understand each of their individual perspectives and needs. Once I had a good understanding of what they were looking for, I was able to come up with a plan that addressed their concerns while also meeting the overall objectives of the project.

I then worked closely with each stakeholder to ensure that everyone was on board with the proposed solution. This involved actively listening to their feedback and making sure that any changes or adjustments were made in a timely manner. In the end, we were able to reach an agreement that satisfied everyone’s requirements and allowed us to move forward with the project.”

25. Could you tell me about a project you worked on where you saw success?

This question can help the interviewer learn more about your experience and how you contributed to a positive outcome. When answering this question, it can be helpful to highlight a specific skill or quality that helped you achieve success in your previous role.

Example: “In my last position as a cashier at a local grocery store, I noticed that customers were often confused by our return policy. They would frequently ask me questions about what they could return and when they could do so. So, I created a brochure with all of the information on our return policy and placed it near the registers. After implementing this solution, I saw an increase in sales because customers felt more confident shopping with us.”

Example: “Yes, absolutely. I recently worked on a project for my current employer that was incredibly successful. The goal of the project was to streamline our onboarding process and make it more efficient.

I took the lead in this project and worked closely with other departments to ensure everyone’s needs were met. I identified areas where we could improve efficiency, created new processes, and implemented them. Through my efforts, we were able to reduce onboarding time by 25%.

This success was due to my hard work and dedication to the project. I am confident that I can bring this same level of commitment to any project I take on.”