20 Qatar Airways Interview Questions and Answers

When it comes to interviews, Qatar Airways is looking for candidates who are passionate about customer service and have the ability to think on their feet. In order to assess these qualities, Qatar Airways asks a variety of questions that are specific to the company.

Some of the most common Qatar Airways interview questions include:

-What qualities do you think are important for a successful customer service representative? -What would you do if a passenger became disruptive during a flight? -How would you deal with a difficult customer service situation?

Answering these questions effectively will show Qatar Airways that you have the customer service skills and abilities that they are looking for in their employees.

Qatar Airways Interview Process

The interview process at Qatar Airways can vary in length, but typically takes about two weeks. The difficulty of the interviews also varies, but most candidates report that they are challenging. Overall, the experience is generally positive, with many candidates finding the staff to be professional and helpful.

1. Are you comfortable working in a multi-cultural environment?

The interviewer may ask this question to determine if you have experience working with people from different backgrounds. If you haven’t worked in a multi-cultural environment, explain what steps you would take to learn about the culture of your new colleagues and adapt to it.

Example: “I’ve had the opportunity to work with many different nationalities during my previous roles, so I am comfortable adapting to a new culture. In fact, I find that learning about other cultures is an interesting way to expand my own knowledge. I also enjoy meeting new people and making connections.”

2. Why do you want to work at Qatar Airways?

This question is an opportunity to show your enthusiasm for the position and company. When answering, it can be helpful to mention a specific aspect of Qatar Airways that you admire or something about the company’s culture that appeals to you.

Example: “I have always admired Qatar Airways because of its commitment to customer service. I remember reading a news article about how one of your flight attendants helped a passenger with a peanut allergy by carrying around her own snacks so she could avoid cross-contamination. That story really inspired me to pursue a career in hospitality.”

3. What is your experience with customer service?

Customer service is an important part of working for Qatar Airways. The airline’s goal is to provide the best customer experience possible, and they want employees who can help them achieve this goal. When answering this question, it can be helpful to discuss a time you helped a customer or client solve a problem.

Example: “I have worked in customer service for five years now. I started as a call center representative at my previous job, where I answered calls from customers with questions about our products. Over time, I learned how to answer most common questions and developed strategies for helping customers find what they were looking for on our website. This experience has prepared me well for this role.”

4. Provide an example of when you had to deal with an unhappy customer, how did you handle it?

An interviewer may ask this question to assess your customer service skills. They want to know how you can help them solve problems and make customers happy. In your answer, try to show that you have the ability to empathize with customers and resolve their issues.

Example: “I once had a customer who was upset because they didn’t get an upgrade on their flight. I listened to what they were saying and tried to understand why they were so unhappy. After talking to them for a while, I realized that they wanted more leg room but couldn’t afford first class. So, I offered to give them a voucher for another flight in economy class.”

5. What would you do if two passengers began fighting during a flight?

This question is designed to test your conflict resolution skills. It’s important that you remain calm and use your problem-solving abilities to diffuse the situation.

Example: “I would first ask them to stop fighting, but if they didn’t comply I would call for security. If it was a serious fight, I would land the plane as soon as possible so we could get medical attention for anyone who needed it.”

6. How well do you perform under pressure?

This question is a great way to assess how well you can perform in high-pressure situations. When answering this question, it’s important to highlight your ability to work under pressure and provide examples of when you’ve done so successfully in the past.

Example: “I thrive under pressure because I know that it means I’m doing something right. In my last position as an assistant manager at a local restaurant, we were hosting a large event with many guests. The chef was out sick, leaving me in charge of preparing all of the food for the evening. I knew I had to step up and take on more responsibility than usual, but I did so without any hesitation. We served over 200 people that night, and there were no complaints.”

7. Do you think that you have the right personality for being a flight attendant? Why or why not?

This question is a great way for an interviewer to get to know you better and understand what your personality is like. It’s important that you answer this question honestly, as it can help the interviewer decide whether or not you’re a good fit for the position.

Example: “I think I have the right personality for being a flight attendant because I’m very outgoing and friendly. I love meeting new people and making them feel comfortable. I also enjoy helping others and providing excellent customer service.”

8. What kind of travel experience do you have?

This question is an opportunity to show the interviewer your experience with traveling and working in a customer service role. If you have previous travel experience, describe it briefly. If you don’t, explain that you are eager to learn more about how to provide excellent customer service while on the job.

Example: “I’ve worked as a flight attendant for five years now. I started out as a part-time employee at a small airline where I learned all of the basics of providing great customer service. After two years there, I moved up to a larger airline where I gained even more experience. Now, I’m ready to take on new challenges and work for a company like Qatar Airways.”

9. Tell me about a time where you were able to overcome a challenge using only the resources available to you.

This question is a great way to assess your problem-solving skills and ability to work under pressure. When answering this question, it can be helpful to provide specific details about the challenge you faced and how you overcame it.

Example: “When I was working as an assistant manager at my previous job, we were short on staff one day when several employees called out sick. This meant that some of our customers had to wait longer than usual for their food. I knew that if I could find enough staff members to cover the shifts of those who called in sick, we would be able to serve all of our customers quickly. I contacted other restaurants in the area and asked them if they had any extra staff available. Luckily, one restaurant did have someone who could help us out.”

10. Qatar Airways is a company that emphasizes teamwork and cooperation. Can you tell us about a time where you worked on a team project and there was conflict, how did you handle it?

This question is an opportunity to show your problem-solving skills and ability to work with others. When answering this question, it can be helpful to mention a specific example of conflict resolution that you used in the past.

Example: “At my last job, I was working on a project with two other coworkers who were also tasked with creating content for our company’s website. One coworker would often take longer than expected to complete their tasks, which caused me and the other coworker to rush our own projects. We had a meeting with our supervisor where we discussed how to handle the situation. They suggested that we create a schedule so that each person knew when they needed to have their part of the project completed by. This helped us all stay organized and ensured that we could meet deadlines.”

11. When have you been able to go above and beyond for a customer?

This question can help the interviewer get a better idea of your customer service skills and how you handle challenging situations. Use examples from previous jobs or experiences to highlight your ability to work with customers, solve problems and communicate effectively.

Example: “In my last position as an assistant manager at a local restaurant, I had a regular customer who was very particular about their food. One day when they came in for lunch, they ordered a specific dish that we were out of. Instead of just giving them something else, I offered to make it for them when we got more supplies later that day. They appreciated this gesture and returned often.”

12. Describe a time that you experienced discrimination and how you handled it?

An interviewer may ask this question to learn more about your tolerance for others and how you react when faced with a challenging situation. When answering, it can be helpful to provide an example that shows how you overcame the discrimination or prejudice and what actions you took to resolve the issue.

Example: “When I was in college, I had a professor who made several comments during class that were discriminatory toward my race. At first, I tried to ignore his remarks, but after he continued to make them, I decided to speak up. I asked him if he could refrain from making those types of comments because they were offensive to me. He apologized and agreed not to make any further comments.”

13. Have you ever had to resolve a dispute between two customers? If so, can you describe the situation?

This question can help the interviewer determine how you resolve conflict and whether you have experience doing so. Use examples from your previous work or school experiences to show that you are able to handle difficult situations with tact and professionalism.

Example: “In my last position as a customer service representative, I had two customers who were arguing over their bill. One of them was claiming they didn’t receive the meal they ordered on their flight, but our records showed we delivered it to them. After listening to both sides of the story, I asked for proof of purchase and reviewed our records again. We found that the passenger did indeed order the meal but ate it before taking her seat. She was happy when I explained the situation.”

14. Do you speak any other languages besides English?

The interviewer may ask this question to see if you have any language skills that would be beneficial for working in Qatar. If you speak another language, let the interviewer know which one and how it might help you on the job.

Example: “I do speak Spanish fluently, but I also understand some French. While I don’t speak French fluently, I can read and write it well enough to communicate with my coworkers. My Spanish is strong enough that I could hold a conversation with most of our international passengers.”

15. What are some qualities that make up a good flight attendant?

This question is a great way to show your knowledge of the industry and how you can apply it. When answering this question, try to include qualities that are important for flight attendants in general as well as those that are specific to Qatar Airways.

Example: “A good flight attendant should be friendly, helpful and empathetic. They should also have excellent communication skills and be able to remain calm under pressure. Flight attendants must also be organized and detail-oriented because they often work with many people at once. Finally, I think it’s important for flight attendants to be passionate about their job.”

16. How do you feel about serving alcohol to passengers?

This question is asked to determine your comfort level with serving alcohol. As a flight attendant, you may be required to serve alcoholic beverages to passengers during flights. Employers want to ensure that you are comfortable doing so and can do it in a safe manner. In your answer, explain how you feel about this responsibility and why you feel qualified for the job.

Example: “I am happy to serve alcohol to passengers on flights. I understand that some people need alcohol to relax or have fun while traveling. I also know that there are others who don’t drink at all. I always make sure to ask if someone wants an alcoholic beverage before I pour them one.”

17. Which shift are you most interested in working?

This question is a way for the interviewer to assess your availability and willingness to work different shifts. When answering this question, be honest about which shift you would prefer but also mention that you are willing to work any of them if necessary.

Example: “I am most interested in working the day shift because I enjoy being able to spend time with my family after work. However, I am flexible and understand that sometimes we have to work other shifts. If it’s necessary, I will happily work the night or evening shift.”

18. What type of training have you received regarding safety procedures?

The interviewer may ask this question to learn about your experience with safety procedures and how you apply them in the workplace. Use examples from your previous training or education to explain what you learned, and describe how it helped you perform your job safely.

Example: “In my last position as a flight attendant, I received extensive training on safety procedures for both myself and passengers. We practiced emergency evacuation procedures regularly, including during monthly drills where we would practice evacuating an aircraft using slides and life rafts. I also participated in regular fire drills to ensure that I knew exactly what to do if there was ever a fire onboard.”

19. Do you know what GCC stands for?

The Gulf Cooperation Council is a political and economic union of six Middle Eastern countries: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates. The interviewer may ask this question to see if you have any experience working in the GCC region or with people from these countries. If you do not, explain that you are willing to learn about the culture and customs of the area.

Example: “GCC stands for Gulf Cooperation Council. I know that it’s an organization of six Middle Eastern countries. I’ve never worked in the GCC region before, but I would love to gain more international work experience.”

20. Is there anything else you would like to share with us about yourself?

This is your opportunity to show the interviewer that you are a well-rounded person. You can talk about any hobbies, volunteer work or other interests you have.

Example: “I am an avid runner and I enjoy participating in 5K races. In fact, I recently won first place in my age group at the local race. I also love traveling and learning new languages. I’m currently taking Spanish classes so I can communicate with more people on my next trip.”