19 Qualfon Interview Questions and Answers

Qualfon is a global provider of contact center and back-office processing services. The company has a strong track record of growth in the customer service and back-office processing industries. Qualfon’s mission is to “enable companies to provide an outstanding customer experience and realize their business goals.”

Qualfon operates in a number of countries around the world, including the United States, Philippines, India, Mexico, Costa Rica, and Colombia. The company has a wide range of clients, from small businesses to Fortune 500 companies.

Qualfon’s interview process is designed to assess a candidate’s fit for the company and the specific job they are applying for. Qualfon interviewers will ask a mix of general and job-specific questions.

Some general questions that may be asked in a Qualfon interview include:

– Tell me about yourself. – Why are you interested in working for Qualfon? – What are your strengths and weaknesses? – What are your career aspirations?

Qualfon interviewers will also ask job-specific questions that are relevant to the position you are applying for. For example, if you are applying for a customer service position, you may be asked questions about your experience

Qualfon Interview Process

The interview process at Qualfon is relatively simple and straightforward. Candidates will first need to submit an application, followed by a few general assessments and an English proficiency test. Once these steps have been completed, candidates will be invited to participate in a group interview via Zoom. Following the group interview, candidates may be asked to complete a final interview with a manager.

1. Why do you want to work at Qualfon?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about Qualfon that attracted you to apply for the position.

Example: “I applied for this role because I was impressed with your commitment to customer service excellence. In my last job, we had a similar mission statement, but our team struggled to achieve it. I would love to work at Qualfon where I can use my experience to help your team reach its goals.”

2. Tell me about a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you’re willing to go the extra mile for customers. When answering this question, it can be helpful to think of a specific situation where you went above and beyond for a customer and how it helped them or improved their experience with your company.

Example: “When I worked at my previous job, we had a client who was having trouble using our software. They were frustrated because they couldn’t figure out how to use some of the more advanced features. Instead of just telling them how to use the software, I decided to record a video tutorial on how to use the software. This allowed them to learn how to use the software in an easy-to-understand format.”

3. Do you have any prior experience in sales or customer service?

This question is a great way to show the interviewer that you have experience in customer service and sales. If you do, share your previous job duties with them. If not, explain what you would do if faced with this situation.

Example: “I worked as a server at a restaurant for three years before I got my current position. During that time, I learned how to handle difficult customers and provide excellent service. I also learned how to work well under pressure and prioritize tasks.”

4. What is your experience with using computer programs?

This question is a great way to determine the level of experience you have with computer programs. If you are interviewing for an entry-level position, it’s likely that your interviewer will want to know about any previous experience you have using computer programs.

If you don’t have much experience with computer programs, be honest and explain what you would do if you were given a task that required you to use a program. You can also mention that you’re open to learning new things and ask which program they use in their company.

Example: “I’ve used Microsoft Word for several years now. I’m comfortable creating documents, writing letters and reports. I’ve also used Excel to create spreadsheets and organize data.”

5. How would you handle an angry customer on the phone?

This question can help interviewers understand how you handle stressful situations and your ability to remain calm. When answering, it can be helpful to provide an example of a time when you handled a similar situation successfully.

Example: “I once had a customer call me who was very upset about the service they received from our company. I listened carefully to what they were saying and tried to empathize with their frustration. After listening to them for several minutes, I realized that there was a misunderstanding on their part. I explained this to them and helped them resolve the issue.”

6. Describe a time where you had to deal with an upset customer.

Interviewers may ask this question to see how you handle conflict and challenging situations. This is a great opportunity to show your communication skills, problem-solving abilities and ability to work under pressure.

Example: “In my previous role as an account manager, I had a customer who was upset because they didn’t receive their order on time. I listened to the customer’s concerns and apologized for any inconvenience. Then, I asked them what we could do to make things right. The customer said that they would like a discount on their next purchase. I offered a 10% discount on their next order and assured them that our team would ensure orders were delivered on time.”

7. If hired, how would you contribute to our company culture?

Employers ask this question to learn more about your personality and how you would fit in with their team. When answering, think of a few specific examples from your past that show your ability to work well with others and help the company achieve its goals.

Example: “I believe that teamwork is one of the most important aspects of any organization’s success. In my last role, I was part of a small team that worked together to solve problems and provide excellent customer service. We were able to resolve issues quickly and efficiently, which helped us maintain our high level of client satisfaction. I plan on bringing these same skills to Qualfon if hired.”

8. There will be times when we are busy and need team members to pitch in wherever they can. Would that be something you would be comfortable doing?

This question is a great way to determine if the candidate will be able to work well with others and help out when needed. It’s important for team members to know that they can count on each other, so it’s helpful to see how willing someone is to pitch in wherever they’re needed.

Example: “I’m always happy to help out where I can. In my last role, we had a lot of people who were willing to pitch in and help out when things got busy. We all knew our roles and responsibilities, but we also understood that sometimes you need to do whatever you can to get the job done. I would be more than happy to help out wherever I could.”

9. Where do you see yourself in 5 years?

Employers ask this question to see if you have a plan for your career. They want to know that you are motivated and driven, and they also want to make sure you will be with the company long enough to help them achieve their goals. When answering this question, think about what you would like to accomplish in five years. Think about what skills you would like to develop and how working at Qualfon can help you get there.

Example: “In five years, I hope to be managing my own team of customer service representatives. I am passionate about helping others solve problems and providing excellent customer service, so I would love to take on more responsibility as I gain experience. I believe that working here could help me reach that goal.”

10. When was a time you were disappointed with one of your coworkers? How did you handle it?

This question can help the interviewer understand how you handle conflict and disappointment. It’s important to show that you’re willing to hold your coworkers accountable for their actions, but also that you’re able to forgive them when they make a mistake.

Example: “I once had a coworker who was consistently late to work. I tried talking with him about it several times, but he didn’t seem to care. Eventually, I spoke with our manager about the issue. They talked to my coworker as well, and after that, he never came in late again.”

11. What is your availability like? Are you available full-time? Part-time? Specific days?

Interviewers ask this question to determine if you are a good fit for the position. They want someone who can work full-time and be available on most days of the week. If they need someone who is only available part-time, they will likely look elsewhere.

Example: “I am available full-time. I have been working as a customer service representative for five years now, so I know how important it is to be available when customers call in. I also understand that there may be times where I need to take time off or work from home due to illness or emergencies. However, I do my best to avoid taking time off whenever possible.”

12. Can you tell us about a time when you worked well under pressure?

This question can help the interviewer understand how you handle stressful situations and whether or not you have experience working in a fast-paced environment. When answering this question, it can be helpful to describe a specific situation where you were able to work well under pressure and what steps you took to complete your tasks on time.

Example: “In my previous role as an administrative assistant, I was responsible for managing multiple projects at once. One day, one of my managers asked me to take over another project that they had been working on because they needed to leave early. I accepted the additional responsibility and worked through the rest of the day while also completing the other task. By the end of the day, I had completed both projects.”

13. We expect employees to maintain a professional appearance while on the job. Is this something you feel you could uphold?

Interviewers ask this question to make sure you understand the company’s expectations for employee appearance. They want to know that you will dress in a way that reflects positively on the organization and supports its brand. In your answer, explain how you plan to maintain a professional look while working at Qualfon.

Example: “I am very aware of my personal presentation and have always made an effort to dress professionally. I believe it is important to show up to work looking polished and ready to perform. At my last job, I was often complimented on my appearance and felt proud to represent the company.”

15. Tell me what you know about Qualfon.

This question is a great way to show your interviewer that you’ve done some research on the company. It’s also an opportunity for you to share what you like about Qualfon and why you’re interested in working there.

Example: “I know that Qualfon has been around since 1999, which makes it one of the oldest companies in its industry. I’m impressed by how much the company has grown over the years, especially with its customer service department. In fact, I was reading through the company’s website and saw that they have won several awards for their excellent customer service.”

16. How would you approach a rude or difficult customer?

Interviewers may ask this question to assess your customer service skills and how you would handle a challenging situation. In your answer, try to show that you can remain calm and polite while also being firm with the customer.

Example: “I have had to deal with difficult customers in my previous role as a call center representative for a software company. I find it’s best to remain calm and professional when dealing with a rude or angry customer. If they are yelling at me, I make sure to speak calmly and clearly so they can understand what I am saying. I also try to empathize with them by acknowledging their frustration and asking if there is anything else I can do to help.”

17. Tell me about a time when you were working on a project and there was conflict, how did you handle it?

This question is a great way to see how you handle conflict in the workplace. Conflict can happen at any time, and it’s important that your potential employer knows you have the skills to resolve issues with your coworkers or managers.

Example: “I was working on a project with my team when one of my teammates said something offensive about another coworker. I immediately stopped the conversation and asked them not to speak like that again. They apologized, but they did it again later in the day. This time, I spoke to my manager about what happened and we decided together that the employee would need to take some time off.”

18. Sometimes customers may use profanities or inappropriate language on the phone. Does that make you uncomfortable?

Interviewers may ask this question to see how you handle difficult situations. They want to know that you can remain calm and professional in these types of situations, even if the customer is not. In your answer, try to show that you are willing to help customers despite their behavior.

Example: “I understand that sometimes people get frustrated when they call a company for support. I have been on both sides of this situation before, so I am used to it. If someone uses profanities or inappropriate language with me, I will calmly explain our policies regarding such language. Then, I will continue to assist them as best I can.”

19. In addition to maintaining a positive attitude, we also ask that our team members show empathy in their interactions with customers. Can you give an example of a situation where you showed empathy?

This question is an opportunity to show the interviewer that you have experience interacting with customers and can empathize with their needs. When answering this question, think of a time when you helped a customer solve a problem or find what they were looking for.

Example: “In my previous role as a sales associate at a clothing store, I had a customer who was looking for a specific style of dress but couldn’t find it in our inventory. Instead of telling her we didn’t have the dress she wanted, I asked her if there was anything else she liked. She told me about another dress she saw online and I found one of our other stores had it in stock. We shipped it out to her right away so she could wear it to her event.”

20. This position requires the ability to sit for long periods of time. Is this going to be an issue for you?

This question is a way for the interviewer to assess your physical capabilities and ensure you can perform the job duties. If you have any limitations, it’s important to be honest about them so they know how you’ll handle the position.

Example: “I am used to sitting for long periods of time as part of my current role. However, I do have an issue with my back that makes prolonged sitting uncomfortable. To combat this, I take breaks every hour or two to stretch and walk around.”