Career Development

What Does a Real Estate Receptionist Do?

Find out what a real estate receptionist does, how to get this job, and what it takes to succeed as a real estate receptionist.

Real estate receptionists are the face of their company. They greet clients, answer phones, schedule appointments, and generally provide a welcoming presence for all who enter the building.

Real estate receptionists must be able to juggle multiple tasks at once while maintaining a high level of professionalism. They may have to take phone calls or schedule appointments while greeting new visitors or helping current clients with their needs.

Real Estate Receptionist Job Duties

A real estate receptionist typically has a wide range of responsibilities, which can include:

  • Answering incoming calls, answering questions about company services, and scheduling appointments with agents based on client needs
  • Receiving and distributing mail, including packages and letters
  • Providing information about available properties to potential buyers or renters, including location, amenities, price range, and financing options
  • Creating and updating databases of potential buyers or renters based on their interests and the nature of their inquiry
  • Providing general customer service to clients by answering questions about policies and procedures, showing homes, and providing information about neighborhoods
  • Arranging for repairs or other maintenance services for clients’ homes or businesses
  • Coordinating showings with agents and clients and preparing homes for showings in accordance with the agent’s guidelines
  • Coordinating repairs with contractors and clients, scheduling contractors to complete work, and communicating regularly with contractors about progress on projects
  • Ensuring that all real estate transactions are legally compliant by keeping track of signatures and dates on documents

Real Estate Receptionist Salary & Outlook

Real estate receptionists’ salaries vary depending on their level of education and experience, the size of the company they work for, and the geographic location of their job.

  • Median Annual Salary: $31,500 ($15.14/hour)
  • Top 10% Annual Salary: $57,500 ($27.64/hour)

The employment of real estate receptionists is expected to grow at an average rate over the next decade.

Employment growth will be driven by the need for real estate agents and brokers, as well as the need for real estate receptionists in real estate offices. However, automation may limit the number of real estate receptionists needed in some real estate offices.

Related: 25 Real Estate Receptionist Interview Questions and Answers

Real Estate Receptionist Job Requirements

A real estate receptionist typically needs to have the following:

Education: Receptionists need at least a high school diploma or GED certificate. Some employers prefer to hire candidates who have an associate’s or bachelor’s degree in real estate or a related field. Receptionists who have a background in sales or customer service can use their existing skills to assist them in their new role.

Training & Experience: Real estate receptionists typically receive on-the-job training. They may shadow a current real estate receptionist for a few days to learn the specific procedures and software the company uses.

Certifications & Licenses: While certifications are not usually a requirement for a real estate receptionist position, they can help you stand out when applying for jobs.

Real Estate Receptionist Skills

Receptionists need the following skills in order to be successful:

Communication: Communication is the act of conveying information through verbal or nonverbal means. As a real estate receptionist, you use communication skills to interact with clients, colleagues and other real estate professionals. You use communication skills to answer phone calls, emails and messages from clients and colleagues. You also use communication skills to relay messages to other employees.

Organization: Organization is a crucial skill for real estate receptionists, as they often handle a large amount of paperwork and information. Being able to keep track of files, messages and appointments is important for this job. Organization also helps receptionists be able to answer questions quickly and efficiently.

Customer service: Customer service skills are an important part of a real estate receptionist’s job. They interact with clients and potential clients, and they must be friendly and helpful. They answer questions, schedule appointments and perform other tasks to ensure clients have a positive experience.

Technology: The ability to use technology is an important skill for real estate receptionists. This is because they often need to use a variety of software programs, including email, word processing and spreadsheet programs. They also need to be familiar with real estate software, such as listing and sales software.

Time management: Time management is the ability to prioritize tasks and manage deadlines. As a real estate receptionist, you may be responsible for scheduling appointments, answering phones, taking messages and other tasks. Your ability to manage your time effectively can help you complete all of your tasks in a timely manner.

Real Estate Receptionist Work Environment

The work environment for a real estate receptionist is usually an office setting in a real estate agency. The receptionist is the first point of contact for clients, so they need to be professional and presentable at all times. They work regular office hours, but may be required to work overtime or on weekends during busy periods. The work can be fast-paced and stressful, as the receptionist needs to juggle a variety of tasks such as answering phone calls, handling customer inquiries, and managing appointments. However, the work is also stimulating and offers the opportunity to meet a wide variety of people.

Real Estate Receptionist Trends

Here are three trends influencing how real estate receptionists work. Real estate receptionists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Rise of the Virtual Receptionist

The rise of the virtual receptionist is a trend that is quickly gaining popularity in the business world. This is due to the many benefits that it offers, such as cost savings and increased productivity.

Real estate professionals who are looking to take advantage of this trend should consider hiring a virtual receptionist to handle their incoming calls and emails. This will allow them to focus on other important tasks, such as marketing and sales.

More Real Estate Professionals Will Use Technology to Improve Their Workflow

As technology advances, real estate professionals are beginning to use it to improve their workflow. This includes using software to manage leads, track deals, and communicate with clients.

Receptionists can benefit from this trend by becoming familiar with these technologies and using them to their advantage. They can also use technology to make themselves more visible to potential clients, such as through social media or video interviews.

Greater Focus on Customer Service

Customer service is becoming increasingly important in all industries, and real estate is no exception. As customers become more demanding, real estate professionals will need to focus on providing excellent customer service in order to stay competitive.

This trend means that real estate receptionists will need to be well-versed in customer service techniques, such as how to handle difficult customers and how to deal with complaints. In addition, they will need to be able to provide excellent customer service over the phone, email, and social media channels.

How to Become a Real Estate Receptionist

A real estate receptionist career can be a great way to get your foot in the door of the real estate industry. As a real estate receptionist, you’ll have the opportunity to learn about different aspects of the business and meet people who are involved in all areas of real estate. You’ll also gain experience working with clients and helping them find their dream home.

To become a successful real estate receptionist, it’s important to have strong customer service skills and be able to work well under pressure. You should also be familiar with the real estate process and be able to answer questions about buying or selling a home.

Advancement Prospects

The real estate industry offers many opportunities for advancement. Receptionists who are interested in a career in real estate can start by taking courses to become a licensed real estate agent. Once licensed, agents can work for a broker, start their own real estate firm, or become a real estate developer. With experience, agents can move into management positions, or become a broker themselves.

Real Estate Receptionist Job Description Example

At [CompanyX], we provide our clients with the highest quality customer service and support. We’re looking for a real estate receptionist to join our team and provide administrative support to our busy real estate office. The ideal candidate will have excellent customer service skills, strong organizational skills, and the ability to multitask. He or she will be responsible for greeting clients, answering phones, scheduling appointments, and performing other administrative tasks as needed. The successful candidate will be a team player with a positive attitude and a professional demeanor.

Duties & Responsibilities

  • Answer all incoming calls and direct them to the appropriate party in a professional manner
  • Greet clients and visitors as they come into the office, and provide any necessary assistance
  • Maintain knowledge of current listings, market conditions, and industry news to answer customer inquiries accurately
  • Handle all administrative tasks assigned by brokers and managers, including but not limited to preparing documents, scheduling appointments, and maintaining records
  • Keep the reception area clean and organized at all times
  • Monitor and order office supplies as needed
  • Manage the company’s social media accounts, creating and posting content on a regular basis
  • Assist with marketing initiatives, such as creating flyers and mailers
  • Help plan and organize events hosted by the office
  • Take accurate messages for agents who are out of the office or unavailable
  • Perform light bookkeeping duties as needed
  • Adhere to all company policies and procedures

Required Skills and Qualifications

  • High school diploma or equivalent
  • Proven experience as a receptionist, administrative assistant, or similar role
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office, with aptitude to learn new software and systems
  • Solid organizational and time-management skills
  • Friendly and professional demeanor

Preferred Skills and Qualifications

  • Real estate experience
  • Bilingual
  • Experience with customer relationship management (CRM) software
  • Comfortable handling confidential information


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