What Does a Red Robin Server Do?

Red Robin is a casual dining restaurant chain that specializes in gourmet burgers and other American cuisine. They have over 500 locations across the United States and Canada.

A server at Red Robin is responsible for providing excellent customer service to guests. This includes taking orders, delivering food and drinks, and ensuring that guests have a pleasant dining experience. Servers must also be knowledgeable about the menu and be able to answer any questions guests may have. Additionally, servers must be able to handle multiple tasks at once and work well in a fast-paced environment.

Red Robin Server Job Duties

A Red Robin Server typically has a wide range of responsibilities, which can include:

• Greet guests in a friendly and courteous manner, taking their orders accurately and efficiently
• Provide excellent customer service by anticipating guest needs, responding promptly to requests, and making sure all orders are correct and delivered on time
• Ensure that the restaurant is clean and well-maintained at all times
• Follow proper cash handling procedures and ensure accuracy of transactions
• Upsell menu items and suggestively sell drinks, appetizers, and desserts
• Assist with food preparation as needed
• Monitor stock levels and order supplies when necessary
• Maintain knowledge of current menu items, ingredients, and promotions
• Answer questions about menu selections and make recommendations when appropriate
• Resolve guest complaints quickly and professionally
• Adhere to health and safety regulations
• Participate in team meetings and training sessions

Red Robin Server Salary

The salary of a server at Red Robin is determined by a variety of factors, including the number of hours worked, the number of customers served, the amount of tips received, and the level of experience of the server. Additionally, the company may offer bonuses or incentives to servers who demonstrate exceptional customer service or who work during peak times.

• Median Annual Salary: $37,203 ($17.89/hour)
• Top 10% Annual Salary: $53,500 ($25.72/hour)

Red Robin Server Job Requirements

To be hired as a server at Red Robin, applicants must be at least 18 years of age and have a high school diploma or equivalent. Previous experience in the restaurant industry is preferred, but not required. Applicants must also possess excellent customer service skills, be able to work in a fast-paced environment, and be able to stand for long periods of time. Additionally, servers must be able to lift up to 25 pounds and be able to work flexible hours, including nights and weekends. Red Robin also requires servers to obtain a food handler’s card and alcohol server’s permit.

Red Robin Server Skills

Red Robin Server employees need the following skills in order to be successful:

Conflict Resolution: Conflict resolution is the ability to diffuse a situation and help people come to an agreement. As a server, you may be the first person to notice a disagreement between customers and help them come to an agreement. You can also use conflict resolution to help coworkers resolve issues.

Restaurant Serving: Serving in a restaurant is a common job for servers and can be a valuable skill for a Red Robin server. Serving in a restaurant can help you learn how to interact with customers, take orders and deliver food and drinks. You can also learn how to handle money, check in customers and handle customer complaints.

Teamwork & Collaboration: Teamwork and collaboration are important skills for servers to have because they often work with other servers and other restaurant staff to ensure customers have a positive experience. For example, if a server is taking an order and a cook needs to check on an order, the server may need to collaborate with the cook to ensure the customer’s order is ready when the server is ready to deliver it.

Food and Beverage Knowledge: Knowledge of the menu and food preparation is an important skill for a server at a restaurant. You should be able to answer questions about the menu and food preparation methods. You should also be familiar with the ingredients in the food and drinks you serve. This can help you answer questions about food allergies and dietary restrictions.

Point of Sale Systems: Red Robin servers use point of sale systems to process customer transactions. Familiarize yourself with the software and hardware of these systems to ensure you can operate them efficiently. You can also learn how to use the restaurant’s online ordering system to take customer orders and process payments.

Red Robin Server Work Environment

Red Robin servers work in a fast-paced, customer-oriented environment. They are expected to provide excellent customer service and ensure that customers have a pleasant dining experience. Servers typically work shifts of four to eight hours, depending on the restaurant’s hours of operation. They may be required to work evenings, weekends, and holidays. Overtime is often required during peak hours. Red Robin servers must be able to stand for long periods of time and be able to lift and carry trays of food and beverages. They must also be able to work in a team environment and be able to handle stressful situations.

Red Robin Server Trends

Here are three trends influencing how Red Robin Server employees work.

Internet of Things (IoT)

The Internet of Things (IoT) is an emerging trend that is transforming the way businesses operate. IoT technology allows for connected devices to communicate with each other, providing real-time data and insights into customer behavior. For Red Robin servers, this means they can use IoT enabled devices to track orders, monitor inventory levels, and provide customers with personalized experiences.

The use of IoT in restaurants also helps improve operational efficiency by automating tasks such as order taking and payment processing. This reduces the amount of time spent on manual processes, allowing servers to focus more on delivering excellent customer service. Additionally, IoT can be used to collect valuable customer feedback which can help inform decisions about menu items, pricing, and promotions.

High-Performance Computing

High-performance computing (HPC) is an emerging trend that is revolutionizing the way servers work. HPC enables servers to process large amounts of data quickly and accurately, allowing them to make better decisions in a shorter amount of time. This technology can be used to improve customer service by providing faster response times and more accurate recommendations. It can also help with inventory management, as it allows for real-time tracking of stock levels and ordering processes. Additionally, HPC can be used to automate tasks such as order taking and payment processing, freeing up servers to focus on other aspects of their job. By understanding how HPC works, Red Robin servers will be able to take advantage of this technology to provide better service to customers and increase efficiency in the workplace.

Artificial Intelligence (AI) and Machine Learning

AI and machine learning are becoming increasingly important in the restaurant industry. AI can be used to automate tasks such as taking orders, making recommendations, and providing customer service. Machine learning algorithms can also be used to analyze customer data and provide insights into customer preferences and behaviors.

For Red Robin servers, this means that they will need to understand how AI and machine learning work and how it can help them better serve their customers. They will need to learn how to use these technologies to make more accurate predictions about customer needs and wants. Additionally, they will need to know how to interact with customers who may have questions or concerns about the technology being used.

Advancement Prospects

Red Robin servers can advance their careers by taking on additional responsibilities. For example, they may become a shift leader, responsible for managing other servers and ensuring that customers are satisfied. They may also become a trainer, responsible for teaching new servers the ropes. With enough experience, servers may even become a manager, responsible for overseeing the entire restaurant. In addition, servers may be able to move up to higher-paying positions in other restaurants, such as bartenders, hosts, or even chefs.

Interview Questions

Here are five common Red Robin Server interview questions and answers.

1. What is your favorite thing on the menu and why?

This question is a great way to see if you are passionate about the food and drinks at Red Robin. Interviewers want to know that you enjoy working there because of the menu, not just for the tips. When answering this question, pick something from the menu that you have tried before. If you haven’t had anything on the menu, choose something that sounds appealing to you.

Example: “My favorite thing on the menu is the A-1 Steakburger with Cheese. I love steakburgers, and this one has such amazing flavor. It’s also nice that it comes with fries so I don’t have to order an additional side.”

2. Describe yourself in three words.

This question is a way for the interviewer to get to know you better and see if your personality matches that of their restaurant. It’s important to be honest in this answer, but also make sure it shows off your best qualities.

Example: “I would describe myself as friendly, outgoing and passionate. I’m always looking for ways to improve my service and am excited to meet new people every day. I love working with food and making customers happy.”

3. Is there anything we haven’t talked about today that could help you excel at this position?

This question is your opportunity to show the interviewer that you have more to offer than what they’ve already learned about you. Use this time to share any additional skills, experiences or qualifications that could help you succeed in this role.

Example: “I’m a quick learner and I know how to adapt to new situations. However, if there’s anything I don’t understand, I’ll ask for clarification rather than make assumptions. I also have experience working with a team of servers, so I know how to work well with others. If someone needs help, I’m happy to assist them.”

4. How would you handle an upset customer?

This question can help the interviewer assess your customer service skills. Use examples from previous experiences to highlight how you handled a challenging situation and helped resolve it.

Example: “When I worked at my last restaurant, an upset customer came in with their family. The customer was frustrated because they had ordered chicken tenders but received nuggets instead. They were also upset that there weren’t any more tenders left for them to order. Instead of getting defensive or annoyed, I apologized and offered to make them another meal on the house. I also gave them coupons for free dessert next time they visited. The customer appreciated my efforts and ended up leaving a good tip.”

5. Have you worked as a server before?

This question is an opportunity to share your experience with the interviewer. If you have previous server experience, describe what it was like and how it helped prepare you for this role. If you don’t have prior experience, explain why you’re excited about starting a career as a server.

Example: “I worked as a server at a local restaurant when I was in college. It was my first job out of high school, so I learned a lot about customer service and teamwork. The restaurant had a very positive atmosphere, which made me enjoy going to work every day. I’m looking forward to working here because I know that Red Robin has a similar culture.”