20 Reformation Interview Questions and Answers

Reformation is a unique company that is shaking up the fashion industry. Not only do they design beautiful clothing, but they also focus on sustainability and value. This makes them a great company to work for if you are passionate about fashion and making a difference in the world.

If you are lucky enough to get an interview with Reformation, you will want to be prepared to answer some specific questions about the company and its values. In this article, we will give you some tips on how to prepare for your Reformation interview and what questions you can expect.

Reformation Interview Process

The interview process at Reformation can be long and drawn out, with some candidates reporting 6 or more interviews. The difficulty of the interviews can vary, but many report that they were asked difficult questions about their experience and qualifications. Overall, the experience seems to be mixed, with some enjoying the process and others finding it to be a waste of time.

1. Why do you want to work for Reformation?

This question can help the interviewer learn more about your interest in working for this company. Use your answer to highlight what attracted you to Reformation and how it fits with your career goals.

Example: “I want to work for Reformation because I believe in its mission of creating sustainable fashion that is also stylish. As someone who has always been passionate about sustainability, I think this brand would be a great fit for me. I am excited to join the team and contribute my skills to create fashionable clothing that is also environmentally friendly.”

2. What is your availability on weekends, evenings and holidays?

Employers may ask this question to see if you are willing to work weekends, evenings and holidays. This is especially important for retail positions where the store might be open on these days. When answering this question, it’s best to be honest about your availability. If you have a flexible schedule, let the employer know that you’re available any time they need you.

Example: “I am available to work anytime during the week. I do not have any conflicts with working weekends or evenings. However, I do have two children at home so I cannot work on holidays.”

3. Do you have any experience with retail sales or customer service?

This question can help the interviewer understand your experience with customer service and how you interact with customers. If you have retail or customer service experience, share a time when you helped a customer find what they were looking for or assisted them in finding something that fit their needs.

Example: “I worked as a sales associate at a clothing store during my college years. I loved helping people find clothes that matched their style and budget. One of my favorite parts of working there was getting to know our customers and seeing them come back to shop again.”

4. How would you handle an unhappy customer who was making a return?

This question can help interviewers understand how you handle conflict and customer service. Use examples from your previous experience to show that you’re willing to work with customers who are unhappy with their purchases.

Example: “I once had a customer return a pair of shoes because they were too small, even though she said she ordered the correct size. I asked her if she tried them on before wearing them out in public, and she told me she hadn’t. I explained that it’s important to try on any new shoe for at least 15 minutes before wearing them out in public so we know whether or not they fit properly. She agreed to keep the shoes but was upset about having to pay shipping costs again.”

5. Are you able to lift at least 30 pounds on a regular basis?

Employers may ask this question to make sure you can handle the physical demands of working in a warehouse. They want to know that you’re capable of lifting heavy boxes and crates, as well as moving them from one place to another. If you have any experience with manual labor or construction work, mention it here.

Example: “I’ve worked on several construction sites over the past few years, so I’m used to lifting 30 pounds regularly. In fact, I often lift 50-pound bags of concrete mix when I’m building walls and foundations for new buildings.”

6. Provide examples of times when you went above and beyond for a customer.

This question can help the interviewer understand your customer service skills and how you handle challenging situations. When answering this question, it can be helpful to mention a time when you helped a customer solve a problem or helped them find what they were looking for.

Example: “When I worked at my previous job, we had a customer who was looking for a specific type of dress that we didn’t have in stock. The customer asked if we could order it from another store, but our company policy prevented us from doing so. Instead, I offered to call other stores within driving distance to see if they had the dress in stock. After calling several stores, I found one that did have the dress in stock and arranged for an employee to pick it up.”

7. Explain how you would approach styling a client in the store.

This question is an opportunity to show your customer service skills and ability to work with clients. When answering this question, it can be helpful to describe a specific situation where you helped a client find the right outfit for their needs or preferences.

Example: “I would first ask them what they are looking for in an outfit. If they have a particular style in mind, I will help them find pieces that fit within that style. For example, if they want something casual but stylish, I may suggest a pair of jeans and a nice top. If they want something more formal, I may suggest a dress or skirt paired with a blouse.”

8. Where do you see yourself in five years?

Employers ask this question to learn more about your career goals. They want to know if you plan on staying with their company for a long time or if you’re looking for something new in the future. When answering, be honest and specific about what you hope to accomplish in the next few years. Explain how working at this company will help you achieve those goals.

Example: “I see myself as an executive designer by then. I would love to work here until I reach that point. This company has given me so many opportunities to grow my skills and develop my creativity. I feel like I’m learning so much every day, which is why I’d like to stay here for quite some time.”

9. Describe a time where you had conflicting priorities, what did you do?

This question is a great way to show your problem-solving skills and ability to prioritize. When answering this question, it can be helpful to describe the steps you took to resolve the conflict and how you managed your time effectively.

Example: “In my previous role as an assistant designer, I had two designers who were working on different collections for the same season. One of them wanted to use more sustainable fabrics while the other wanted to use cheaper fabrics. I met with both designers and explained that we could find a balance between quality and sustainability by using recycled materials in some pieces and buying higher-quality fabrics for others. They agreed, and we were able to create a collection that was well-received by customers.”

10. Have you ever worked in a commission-based environment before?

This question can help an interviewer understand your experience with commission-based work and how you feel about it. If you have worked in a commission-based environment before, explain what the job was like for you. If you haven’t worked in one before, you can talk about how you would handle working in one.

Example: “I’ve never worked in a commission-based environment before, but I think that if I were to do so, I would be motivated by the opportunity to earn more money as my sales increased. I am always looking for ways to improve myself and my performance at work, so I think this type of system could motivate me to perform better.”

11. Tell me about a time when you had to make a decision that was not straightforward. How did you decide which choice was best?

This question can help the interviewer understand how you make decisions and what your thought process is. It can also show them that you are able to think critically about a situation and come up with an appropriate solution.

Example: “When I was working as a designer for a large company, we were tasked with creating a new line of clothing for the upcoming fall season. We had already created our spring collection, so we knew what colors would be popular during that time of year. However, because it takes several months to create a new line, we didn’t have enough time to create two collections in one season.

I decided that instead of trying to design two separate lines, we could use some of the same pieces from the spring collection in the fall line. This way, we wouldn’t need to start from scratch and could save ourselves some time.”

12. If hired, how would you encourage customers to shop in our store instead of online?

This question is an opportunity to show your customer service skills and how you can help a business grow. Your answer should include examples of how you helped customers in the past or what you would do differently if you were shopping online.

Example: “I believe that every customer deserves excellent customer service, regardless of where they shop. I would make sure my store had knowledgeable employees who could assist customers with their questions about products and offer suggestions for new styles. I would also use social media to promote sales and discounts so people knew when we had special offers.”

13. How do you think working at Reformation will help you achieve your career goals?

This question helps employers understand your motivations for applying to Reformation. It also allows them to assess whether you have the right mindset and ambitions for their company. When answering this question, it can be helpful to mention a specific goal that you have in mind.

Example: “I am passionate about sustainability and ethical fashion. I think working at Reformation will help me achieve my career goals because I want to work somewhere where these values are highly prioritized. I would love to use my skills as a designer to create pieces that make people feel good while also being environmentally friendly.”

14. How would you deal with a customer who wanted to try on clothes without purchasing anything?

This question can help the interviewer understand how you would handle a challenging situation. Use your answer to highlight your customer service skills and ability to solve problems.

Example: “I have had this happen before, but I always try my best to convince them to purchase something. If they still refuse, I let them know that we do not allow people to try on clothes without buying anything. However, if they are willing to buy one item, then I will let them try on as many items as they want. This has helped me avoid conflict with customers in the past.”

15. As a retail employee it’s important to always look presentable. How do you feel about having to follow a dress code?

Interviewers may ask this question to see if you’re willing to follow a company’s dress code. They want to know that you understand the importance of looking professional and how it can affect your customer service skills. In your answer, try to show that you value professionalism in the workplace.

Example: “I feel strongly about always looking my best when I’m at work. It’s important for me to represent myself as a professional who cares about their appearance. When I worked at my previous job, we had a strict dress code policy. I was happy to comply because I knew it would help our customers feel more comfortable shopping with us.”

16. At Reformation we promote sustainability by using recycled materials, are you familiar with sustainable fashion?

This question is an opportunity to show your knowledge of the company’s values and how you can contribute to them. If you are not familiar with sustainable fashion, research Reformation’s initiatives or ask for more information about their sustainability efforts before the interview.

Example: “I am very passionate about sustainable fashion because I believe that we have a responsibility to protect our planet. At my last job, I worked on a campaign where we encouraged customers to recycle their old clothes into new ones. We also offered discounts to customers who brought in their own reusable bags. This was a great way to promote sustainability while encouraging customers to reuse their clothing.”

17. What is your favorite thing about shopping at Reformation?

This question is a great way to show your passion for the company and its products. When answering, it can be helpful to mention something you like about one of their specific items or how much you enjoy shopping there in general.

Example: “My favorite thing about Reformation is that they have such unique pieces. I love finding new brands that are making sustainable fashion more accessible. The clothes are also very affordable, which makes it easy to buy multiple items at once.”

18. What kind of inventory management software have you used in the past?

This question can help the interviewer understand your experience with inventory management software and how you use it. You can answer this question by describing a time when you used an inventory management system to solve a problem or achieve a goal.

Example: “In my last role, I was responsible for managing our company’s entire inventory of clothing. We had several different brands that we sold, so I implemented an inventory management system that allowed me to track each brand separately. This helped us identify which brands were selling better than others, allowing us to make more informed decisions about which brands to continue carrying.”

19. Tell us about a time when you encountered a difficult situation while working in a team setting. What did you do?

This question can help interviewers understand how you handle conflict and challenges in the workplace. When answering this question, it can be helpful to describe a specific situation where you worked with others to overcome an obstacle or solve a problem.

Example: “In my last position as a designer for a clothing company, I was working on a new line of women’s jeans when one of my coworkers came to me with concerns about the fit of the pants. She said that she had been testing them out and noticed that they were too tight around her calves. We decided to meet with our supervisor to discuss the issue. Together, we determined that the jeans would need to be redesigned to accommodate different body types.”

20. Do you consider yourself to be a detail oriented person?

This question is a great way to determine how much attention you pay to the small details of your work. Employers ask this question because they want to know if you can perform well in their company, and it’s important that you show them that you’re detail oriented when answering this question.

Example: “I consider myself to be very detail oriented. I always make sure that my work is done correctly and on time. In fact, I have never missed a deadline at any of my previous jobs. I think that being detail oriented is an important skill for anyone who works in fashion.”