20 Reiss Interview Questions and Answers

When it comes to interviews, preparation is key. And if you’re hoping to land a job at Reiss, a leading fashion brand, then you’ll need to be prepared to answer some specific questions about the company.

In this article, we’ll give you a rundown of some of the most common Reiss interview questions, so you can go into your interview with confidence. We’ll cover questions about your experience, your fashion sense, and your knowledge of the Reiss brand. So whether you’re interviewing for a sales associate position or a management role, you’ll be ready to impress.

So let’s get started.

Reiss Interview Process

The interview process at Reiss can vary depending on the position you are applying for. For some positions, like Sales Associate or Retail Sales Associate, the process may just be a phone call or two followed by an in-person interview. For other positions, like Project Coordinator or Visual Merchandising Communications Assistant, the process may include multiple interviews and/or a project presentation. Overall, the interview process is generally quick and efficient, with great communication throughout.

1. What do you know about our brand?

This question is a great way to test your research skills and show the interviewer that you’re passionate about their company. Before your interview, read up on Reiss’s history, its values and what it offers customers. You can also learn more by visiting the brand’s website or social media accounts.

Example: “I’ve been following Reiss for years now, so I know quite a bit about the brand. For instance, I know that it was founded in London in 2001 and has since expanded into over 50 countries worldwide. I’m excited to work with such an innovative fashion house.”

2. Tell me about a time where you had to take initiative in handling a situation with a customer.

This question can help the interviewer understand how you handle customer service and your ability to problem-solve. Use examples from previous jobs or experiences that highlight your communication skills, problem-solving abilities and interpersonal skills.

Example: “In my last position as a sales associate at a department store, I had a customer who was looking for a specific style of dress but couldn’t find it in her size. She asked me if we could order it in her size, and I told her I would check with my manager to see if they could accommodate her request. My manager said she would look into it and get back to the customer within 24 hours. The next day, the customer called the store asking about the dress again. I apologized for not getting back to her sooner and explained that our inventory system is updated once a week, so we wouldn’t be able to order the dress until the following week.”

3. How would you handle an upset customer?

This question can help interviewers assess your customer service skills. They want to know how you would handle a situation that could arise in the workplace. In your answer, demonstrate your problem-solving and conflict resolution skills.

Example: “I have experience handling upset customers at my current job. I once had a customer who was unhappy with their purchase because it didn’t fit them properly. I listened to what they were saying and asked questions to understand why they felt this way. Then, I offered to exchange the item for one of a different size or color. The customer accepted the offer and left happy.”

4. Do you have any experience working with luxury goods or fashion?

This question can help the interviewer determine if you have experience working with a similar brand and whether you’re familiar with their products. If you don’t have any experience, you can talk about your interest in luxury goods or fashion to show that you understand Reiss’s brand identity.

Example: “I’ve always been interested in high-end fashion brands like Reiss. I love how they combine classic styles with modern designs. In my last job as an assistant buyer at a department store, I worked closely with many luxury brands including Reiss. This helped me learn more about the company and its products.”

5. Are you comfortable with being on your feet for long periods of time?

Reiss is a fast-paced environment, and the interviewer wants to make sure you’re physically capable of handling the demands of the job. If you have any physical limitations that might prevent you from performing your duties, be honest about them and explain how you plan to overcome them.

Example: “I am comfortable standing for long periods of time as I’ve worked in retail before where this was a common occurrence. However, if I ever feel tired or sore, I will take breaks when needed. I also plan to invest in some good quality insoles to help with my foot pain.”

6. Describe a time when you had a high performing employee, how did you manage them and what was the outcome?

This question is an opportunity to show your leadership skills and how you can motivate a team. When answering this question, it’s important to highlight the importance of teamwork and collaboration in achieving goals.

Example: “I had a high-performing employee who was also very outspoken about her opinions. She would often challenge my ideas and decisions, which I appreciated because it helped me think through situations more thoroughly. However, sometimes she could be too direct with her feedback, so I met with her one-on-one to discuss her concerns. We came up with a plan where she would give me regular feedback on her thoughts and feelings, but only speak up if she felt something was truly wrong or unfair.”

7. Why are you interested in working at Reiss?

This question is an opportunity to show your enthusiasm for the brand and its values. When preparing for this interview, read up on Reiss’s mission statement and company culture. Use examples from your own experience that demonstrate how you align with the brand.

Example: “I am passionate about fashion and have always admired Reiss as a brand. I love the way it combines high-quality materials with modern designs. I also appreciate the fact that Reiss has such a strong ethical stance when it comes to production. I would love to be part of a team that continues to innovate in the industry.”

8. Have you worked in sales before? If so, describe that position.

This question can help the interviewer understand your experience with sales and customer service. If you haven’t worked in sales before, you can describe a time when you helped someone else sell something or increase their business.

Example: “I have never worked specifically as a salesperson, but I do have experience working in retail. In my last position, I was responsible for helping customers find what they were looking for and answering any questions they had about our products. I also assisted other employees by restocking shelves and checking inventory levels.”

9. We like our employees to be able to work independently, do you think you would be a good fit for this type of environment?

This question is a great way to determine if the candidate will be able to work in an independent environment. This is especially important for fashion brands, as they often have their employees working independently on projects and tasks that require creativity and innovation.

Example: “I think I would be a good fit for this type of environment because I am used to working independently. In my previous role, I was responsible for creating new designs and marketing campaigns without much oversight from management. I enjoy having the freedom to create something unique and innovative.”

10. How well can you read people? Give an example of a difficult customer and how you handled it.

Interviewers may ask this question to see how well you can read a customer’s needs and respond accordingly. They want to know that you have the ability to understand what customers are looking for, as well as your own skills in helping them find it.

Example: “I think being able to read people is an important skill for any salesperson. I had a situation once where a customer came into the store looking for something very specific. She was having trouble finding exactly what she wanted, so I asked her more about what she liked and why she liked it. After talking with her for a while, I realized that she really just wanted a different style of dress than we typically carried. We ended up ordering one from another designer that fit her tastes perfectly.”

11. What are some qualities that makes a successful retail manager?

This question is an opportunity to show the interviewer that you have experience working in retail management and can apply those skills to this role. Use examples from your previous job or a time when you helped someone succeed at their job.

Example: “A successful retail manager needs to be organized, detail-oriented and able to multitask. They also need strong communication skills so they can effectively communicate with employees and customers. I’ve seen managers who are good communicators build trusting relationships with their staff members, which leads to more motivated employees and better customer service.”

12. What is your availability?

Employers ask this question to make sure you are available for the job. They want someone who is willing to work hard and be flexible with their schedule. When answering, try to give them a realistic idea of your availability. If you have any flexibility in your schedule, let them know that as well.

Example: “I am currently looking for full-time employment. I would love to work at Reiss because it seems like an amazing company. My current availability is Monday through Friday from 9 a.m. to 5 p.m. However, if there were opportunities to work more hours or on weekends, I would definitely consider it.”

13. Explain your approach to training new employees.

This question can help the interviewer understand your training style and how you might fit into their company culture. Use examples from past experiences to highlight your ability to train others, develop new employees and create a positive work environment.

Example: “I believe that everyone has something unique to offer, so I always try to find ways to encourage my team members to share their ideas and opinions. In my last role as a senior designer, I hired two interns who were eager to learn but also nervous about sharing their ideas in front of the entire team. So, I scheduled one-on-one meetings with each intern to discuss their designs and provide feedback. This helped them feel more comfortable speaking up during group meetings later on.”

14. What strategies have you used to meet sales targets in the past?

This question can help the interviewer understand your ability to meet goals and objectives. Use examples from previous experience that highlight your skills, such as time management or communication abilities.

Example: “In my last role, I was responsible for meeting monthly sales targets in a department of 20 employees. To do this, I developed a team-based approach where we all shared our ideas on how to increase sales. We then implemented strategies together, which helped us reach our goal every month. This strategy also helped me develop strong relationships with my coworkers.”

15. We see our store managers as leaders and mentors. What do you think the most important thing is to remember when taking on the role of a leader?

This question is an opportunity to show your understanding of the role and responsibilities of a store manager. It’s also an opportunity to share some of your leadership skills with the interviewer.

Example: “I think it’s important for leaders to be approachable, but also firm when needed. I believe that being empathetic and compassionate can help me understand my team members better and make decisions that are in their best interest. However, I also know that sometimes tough decisions need to be made. In those situations, I try to remember that I’m making them for the good of the company.”

16. Provide an example of a time when you were given a task that you didn’t agree with. How did you handle the situation?

This question can help the interviewer learn more about your problem-solving skills and how you react to challenges. Use examples from previous jobs or describe a time when you disagreed with a manager but still completed the task successfully.

Example: “In my last position, I was asked to create a new line of clothing for plus-sized women. While I am passionate about designing clothes for all body types, I have never worked on this type of project before. However, I accepted the challenge and spent extra time researching what styles would work best for larger women. In the end, I created a collection that exceeded expectations.”

17. Tell us about a time when you had to deal with conflicting priorities.

This question can help the interviewer understand how you prioritize your work and manage competing responsibilities. Use examples from previous roles to highlight your ability to balance multiple projects, meet deadlines and maintain quality results.

Example: “In my last role as a designer for a small fashion brand, I had to balance several priorities at once. One of my main priorities was creating new designs that were both stylish and functional. Another priority was meeting tight deadlines while maintaining high-quality standards. In this situation, I prioritized my time by focusing on designing new collections and delegating some tasks to other designers.”

18. How would you measure customer satisfaction?

This question can help the interviewer understand how you use data to make decisions and improve customer experiences. Use examples from your previous experience that show how you used data to measure customer satisfaction, identify trends and implement strategies for improvement.

Example: “I would first ask customers what their expectations were when they made a purchase. Then I would survey them after receiving their order to see if it met those expectations. If not, I would contact the customer to offer a solution or replacement. This process helps me ensure my company is delivering quality products while also providing excellent customer service.”

19. What areas of improvement would you make if hired?

This question is a way for employers to see how you would make changes in their company. It’s important to be honest and specific when answering this question, as it can show your willingness to take on responsibility and improve the company.

Example: “I think one area of improvement that I would make if hired is increasing the brand’s social media presence. Reiss has an active Instagram account but not much else. I would create more engaging content and use different platforms like Facebook and Twitter to reach new customers.”

20. We’re looking for someone who can give constructive feedback to help improve their team’s performance. Can you tell me about a time when you gave negative feedback to a colleague?

This question can help the interviewer understand how you handle giving negative feedback to your team members. It also helps them determine whether or not you have experience doing so and if you’re comfortable with it. When answering this question, try to focus on the positive aspects of the situation and highlight how you helped your colleague improve their performance.

Example: “In my last role as a manager, I had a coworker who was always late for work. This made it difficult for our team to meet deadlines because we were constantly waiting for her to arrive. After talking to her about the issue several times, she still wasn’t improving her performance. So, I decided to move her to another department where she could start over without any consequences. She appreciated that I gave her the opportunity to succeed in a different environment.”