What Does a Rent-A-Center Store Manager Do?

Rent-A-Center is a rent-to-own company that provides customers with the opportunity to rent furniture, electronics, and appliances. The company has over 3,000 stores in the United States, Mexico, and Puerto Rico.

A Store Manager at Rent-A-Center is responsible for overseeing the day-to-day operations of the store. This includes managing staff, ensuring customer satisfaction, and meeting sales goals. Store Managers must also ensure that the store is compliant with all applicable laws and regulations. They must also be able to effectively communicate with customers and resolve any customer service issues.

Rent-A-Center Store Manager Job Duties

A Rent-A-Center Store Manager typically has a wide range of responsibilities, which can include:

• Lead a team of sales associates to meet and exceed store goals
• Develop and implement strategies to increase customer satisfaction, loyalty, and retention
• Monitor daily operations, including cash handling, inventory management, and customer service
• Ensure compliance with all company policies and procedures
• Train and develop staff on product knowledge, customer service, and operational processes
• Manage the hiring process for new employees, ensuring they are properly trained and equipped to succeed in their roles
• Analyze financial data to identify trends and opportunities for improvement
• Create and maintain an environment that encourages collaboration and teamwork
• Maintain accurate records of customer accounts and payments
• Resolve customer complaints and disputes in a timely manner
• Participate in local marketing initiatives to promote the store’s products and services
• Oversee the maintenance of the store, ensuring it is clean, organized, and secure

Rent-A-Center Store Manager Salary

The salary for a Store Manager at Rent-A-Center is determined by a variety of factors, such as experience, education, location, and the size of the store. The Store Manager is responsible for leading and motivating the team, ensuring customer satisfaction, and meeting sales goals. The Store Manager must also be able to manage the store’s budget, create and implement marketing strategies, and ensure compliance with company policies. All of these factors are taken into consideration when determining the salary of a Store Manager at Rent-A-Center.

• Median Annual Salary: $83,103 ($39.95/hour)
• Top 10% Annual Salary: $115,560 ($55.56/hour)

Rent-A-Center Store Manager Job Requirements

To be hired as a Store Manager at Rent-A-Center, applicants must have a minimum of two years of retail management experience. A Bachelor’s degree in business or a related field is preferred, but not required. Applicants must also have excellent customer service and communication skills, as well as the ability to motivate and lead a team. Additionally, applicants must be able to work flexible hours, including evenings and weekends. A valid driver’s license and reliable transportation are also required.

Rent-A-Center Store Manager Skills

Rent-A-Center Store Manager employees need the following skills in order to be successful:

Hiring & Training Employees: As a store manager, you may be responsible for hiring and training new employees. This can be a crucial part of your job, as you may be responsible for ensuring that your store has the right number of employees to meet customer needs. You may also be responsible for training employees on company policies and procedures, as well as providing feedback and guidance to help employees improve their skills.

Inventory Management: Rent-A-Center managers oversee the inventory of their stores. This includes ordering new products, keeping track of the store’s inventory and ensuring the store has enough products to meet customer demand. Effective inventory management requires attention to detail and the ability to make quick decisions.

Customer Service: Customer service skills help you interact with customers and provide them with a positive experience. As a store manager, you may be the first person a customer interacts with, so it’s important to be friendly and welcoming. You can also use customer service skills to train your employees to help customers effectively.

Merchandising: Merchandising is the process of displaying products in a way that attracts customers. As a rent-to-own store manager, you may be responsible for creating and maintaining displays that encourage customers to make a purchase. This can include organizing products by price, style or function. You may also be responsible for creating seasonal displays that change with the calendar.

Advertising Campaigns: Rent-A-Center managers use advertising campaigns to promote their products and services. They develop strategies to reach their target audience and encourage customers to rent or buy products from their store. Rent-A-Center managers use social media, print advertisements and other marketing tools to promote their business.

Rent-A-Center Store Manager Work Environment

Rent-A-Center store managers typically work a 40-hour week, although they may be required to work additional hours to meet customer demands. Store managers are responsible for overseeing the day-to-day operations of the store, including customer service, sales, and inventory management. They must also ensure that the store is in compliance with all applicable laws and regulations. Store managers must be able to handle a high level of stress and be able to multitask and prioritize tasks. They must also be able to work independently and have excellent communication and customer service skills. Store managers may also be required to travel to other stores or attend meetings and conferences.

Rent-A-Center Store Manager Trends

Here are three trends influencing how Rent-A-Center Store Manager employees work.

Store Closures

Store closures are becoming an increasingly common trend in the retail industry. Rent-A-Center store managers must be aware of this emerging trend and understand how it will affect their stores. Store closures can have a significant impact on store operations, customer service, and employee morale.

Store managers should take proactive steps to ensure that their stores remain profitable despite the closure of other stores in the area. This may include developing new strategies for marketing and sales, as well as finding ways to reduce costs. Additionally, store managers should focus on providing excellent customer service and creating a positive work environment for employees. By understanding the implications of store closures, rent-a-center store managers can better prepare their stores for success in the future.

Personalized Customer Experiences

Rent-A-Center store managers are increasingly leveraging technology to create personalized customer experiences. By using data analytics, store managers can identify customers’ needs and preferences in order to tailor their services accordingly. This helps them build relationships with customers and increase loyalty.

Store managers are also utilizing digital tools such as chatbots and virtual assistants to provide quick responses to customer inquiries. These technologies enable store managers to respond quickly and accurately to customer requests, helping to improve the overall customer experience. Additionally, store managers are able to use these tools to track customer interactions and gain insights into customer behavior.

Smaller, More Intimate Stores

Rent-A-Center store managers are seeing a shift in the way customers shop. Customers are increasingly looking for smaller, more intimate stores that offer personalized service and convenience. This trend is driving Rent-A-Center to focus on creating smaller stores with fewer products but higher quality customer service.

Store managers must be prepared to adjust their strategies to meet this new demand. They need to understand how to create an inviting atmosphere that encourages customers to stay longer and make purchases. Store managers should also be aware of the latest technologies that can help them better serve their customers, such as digital kiosks and mobile apps. By understanding these emerging trends, Rent-A-Center store managers will be able to provide the best possible experience for their customers.

Advancement Prospects

Store managers at Rent-A-Center have the potential to advance to higher-level positions within the company. These positions may include regional manager, district manager, or even corporate positions. To advance, store managers must demonstrate their ability to lead and manage a team, as well as their knowledge of the company’s products and services. They must also be able to develop and maintain relationships with customers and vendors. Store managers may also be able to advance to higher-level positions within the retail industry, such as store director or regional director.

Interview Questions

Here are five common Rent-A-Center Store Manager interview questions and answers.

1. We like our Store Managers to lead by example. Could you give us an example of a time where you led by example?

This question is a great way to see how you can apply your leadership skills in the workplace. When answering this question, it’s important to highlight your ability to motivate and inspire others.

Example: “When I was working as an assistant manager at my previous job, we had a new employee who wasn’t quite sure of himself yet. He would often ask me questions about what he should do when helping customers. One day, I noticed that he didn’t have his name tag on. I asked him why he didn’t have it on, and he told me he forgot it. I told him that if he ever forgot it again, he needed to tell me so I could remind him. The next week, he remembered to put it on.”

2. How would you deal with a customer that was upset over having to pay late fees?

Rent-A-Center is a company that focuses on providing customers with the best possible experience. This question helps employers determine how you would handle difficult situations and shows them your customer service skills. In your answer, show the employer that you can empathize with customers while also enforcing policies.

Example: “I understand that late fees are necessary for Rent-A-Center to stay in business. However, I would try my best to help the customer avoid paying these fees by offering payment plans or other solutions. If they still refused to pay, I would explain the policy again and make sure they understood it. I would then enforce the fee as needed.”

3. Have you ever worked for a company that uses commission as part of their compensation structure?

This question is a great way to learn more about the commission structure at Rent-A-Center. If you have experience working for a company that uses commission, share what your role was and how it helped you develop skills that are transferable to this position.

Example: “I worked as an insurance agent for five years before I started my current career in retail management. In my previous job, I earned a percentage of every sale I made, which incentivized me to work hard to find customers who were interested in our products. This experience taught me how to build rapport with clients and communicate effectively so they understood all their options.”

4. Tell me about a time when you had a concern about an employee, how did you address the problem?

This question can help the interviewer understand how you handle conflict and address problems with your team. Use examples from your experience to show that you’re a strong communicator who values teamwork and collaboration.

Example: “In my last position as store manager, I had an employee who was consistently late for work. This made it difficult for them to complete their tasks on time, which affected the rest of the team. After talking with this employee about their lateness, they told me they were having trouble getting their child ready in the morning before school. I offered to give them extra time off during the week so they could get their child ready for school earlier. They appreciated this solution and were able to return to work on time.”

5. What would you do if you discovered that one of your team members has been stealing from the store?

This question can help the interviewer determine how you would handle a challenging situation. Your answer should show that you have integrity and are willing to report any wrongdoing by your team members.

Example: “I would immediately call my manager or another supervisor to discuss what I found. If it was something small, like an employee who forgot to scan an item at checkout, I might give them a warning. However, if they were stealing large amounts of money from the store, I would let my manager know so we could take appropriate action.”