20 ResultsCX Interview Questions and Answers

When you go to a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. But what if you’re interviewing for a position with a specific company? In that case, you may be asked company-specific interview questions.

If you’re interviewing for a position with ResultsCX, you can expect to be asked questions about your customer service experience and how you would handle various customer service scenarios. You may also be asked about your motivation for wanting to work with ResultsCX and what you know about the company.

Preparing for company-specific interview questions can help you stand out from the other candidates and show that you’re truly interested in the position. To help you prepare, we’ve compiled a list of sample ResultsCX interview questions and answers.

ResultsCX Interview Process

The interview process at ResultsCX is relatively easy and straightforward. The initial phone interview is mostly to get to know you and your work background. If you are successful in the initial interview, you will be asked to come in for a second interview with the hiring manager. This interview is mostly to see if you can keep up with their high volume.

1. If a customer was angry about the service or product, how would you handle it?

This question can help interviewers understand how you handle customer complaints. When answering, it can be helpful to mention a specific situation where you helped an upset customer and the positive outcome of your actions.

Example: “I once had a customer who was unhappy with their purchase because they thought we sent them the wrong item. I asked for more details about what happened so that I could better understand the issue. After speaking with the customer, I realized that they were actually returning something they purchased from us previously. I apologized for any confusion and offered to send the correct product at no cost.”

2. What is your experience with providing excellent customer service to upset customers?

Interviewers may ask this question to understand how you handle challenging situations. They want to know that you can empathize with customers and resolve their issues in a timely manner. In your answer, try to show the interviewer that you are willing to help upset customers and provide them with excellent service.

Example: “I have had experience working with upset customers before, but I always make sure to listen to what they have to say and offer solutions to their problems. For example, when an upset customer called our company’s call center, they were having trouble using one of our products. I listened to their concerns and offered advice on how to use the product more effectively. After speaking with them for a few minutes, I was able to solve their problem and calm them down.”

3. We value our employees and want them to be happy working here. What do you think makes for a good work environment?

This question is a great way to show your interviewer that you value the company’s culture and want to fit in. It also shows them that you’re willing to work hard for their organization.

Example: “I think it’s important to have an environment where people feel comfortable being themselves. I’ve worked at places where there was a lot of competition between employees, but I prefer places where we all support each other and help one another out when needed. I think this makes us more productive as a team.”

4. Tell me about a time where you had to deal with an uncooperative team member. How did you handle it?

This question is a great way to show your problem-solving skills and ability to work with others. When answering this question, it can be helpful to mention how you helped the team member improve their performance or attitude.

Example: “I once worked with a team member who was constantly late for meetings. I tried talking to them about it but they didn’t seem to care. Eventually, I had to let them go because of their lack of respect for our company’s time. They were upset at first, but eventually understood why I did what I did.”

5. Can you tell us about a time when you were really proud of yourself at work? What happened?

This question is a great way to learn more about your candidate’s personality and how they feel about their work. It can also help you understand what motivates them, which can be helpful when trying to determine if they’re the right fit for your company culture.

Example: “I was working at a restaurant where I had just started as a server. One night, there were two tables that came in together who were celebrating an anniversary. They ordered some of our most expensive dishes, but I didn’t want to rush through my service because it was such a special occasion. I took my time with each course, making sure everything was perfect. When they left, they gave me a huge tip and told me how much they enjoyed their experience.”

6. Why should we hire you over other candidates?

This question is a great way to show your interviewer that you have the skills and experience necessary for this role. When answering, make sure to highlight your relevant skills and how they can benefit the company.

Example: “I am an excellent communicator who has proven I can work well with others. My communication skills are essential in my current position as a customer service representative at ABC Company where I help customers resolve their issues over the phone. In my last job, I also helped develop training materials for new employees on how to handle common customer questions.”

7. What are some qualities that make someone a good leader?

A good leader is someone who can motivate and inspire others to achieve goals. A hiring manager may ask this question to see if you have the qualities of a good leader. In your answer, explain what makes a good leader and share some examples from your experience working with leaders in the past.

Example: “A good leader has charisma and confidence. They are able to inspire their team members by sharing their vision for success. I’ve worked with many leaders in my career, and one of my favorite managers was an excellent leader because she always shared her ideas and encouraged us to do the same. She also had a lot of energy and enthusiasm that made it easy to follow her lead.”

8. When have you been wrong in a decision making process, what did you do?

This question is a great way to show your ability to learn from mistakes and grow as an employee. When answering this question, it can be helpful to mention how you used the mistake to improve yourself or your company.

Example: “In my previous role, I was responsible for creating a new marketing campaign that would increase sales by 20%. After conducting research on our target audience, I decided to create a social media campaign with influencers. However, after launching the campaign, we saw no significant growth in sales. I realized that I had overlooked some important information about our target audience. I immediately called a meeting with my team to discuss what went wrong and how we could fix it.”

9. Do you enjoy resolving problems?

This question can help the interviewer understand how you approach challenges and solve problems. Use examples from your previous experience to highlight your problem-solving skills, ability to adapt to change and commitment to customer satisfaction.

Example: “I love solving problems because it gives me an opportunity to learn more about my customers’ needs and find creative solutions that exceed their expectations. In my last role as a customer service representative, I received a call from a customer who was having trouble with his printer. After troubleshooting the issue, I discovered that he needed new ink cartridges. Rather than selling him new cartridges, I offered to send him free ones so he could try them out before making a purchase.”

10. Have you ever worked as a supervisor before? What was your favorite part of managing a team?

This question can help the interviewer get a better idea of your leadership skills and how you manage others. When answering this question, it can be helpful to mention one or two things that you did as a supervisor that helped your team succeed.

Example: “I have worked as a supervisor before, but I’ve never been in charge of an entire department. However, I was once promoted to lead my team at work when our manager went on vacation. My favorite part about being a leader is helping my team members find solutions to problems they’re having. I enjoy seeing them learn new things and develop their skills.”

11. Are you comfortable coaching others on their job performance?

This question can help interviewers understand your leadership skills and how you might approach coaching others on their job performance. When answering this question, it can be helpful to mention a specific time when you coached someone on their job performance or helped them develop new skills.

Example: “I have experience coaching my team members on their job performance. In my last role as a customer service manager, I noticed that one of my employees was having trouble with some aspects of her job. She had great customer service skills but struggled with managing the company’s social media accounts. I asked her if she would like me to coach her on learning how to use our company’s social media platforms. She agreed, so I spent an hour each day for two weeks teaching her how to manage our social media accounts.”

12. Describe a situation where you had to be very strategic in order to meet all your top priorities.

This question is a great way to show your ability to prioritize and manage multiple projects at once. When answering this question, it can be helpful to describe the steps you took to organize your time and resources in order to complete all of your tasks on time.

Example: “In my previous role as an account manager, I had to meet with clients while also managing my team’s social media accounts. This meant that I needed to plan out my days very strategically so that I could get everything done by the end of the day. I would start each morning by checking my email for any urgent messages or updates from my team members. Then, I would check my calendar to see what meetings I had scheduled for the day. After that, I would review my top priorities for the week and create a schedule for myself based on those priorities.”

13. What strengths would you bring to this role?

This question is a great way to show the interviewer that you have researched their company and understand what they are looking for in an ideal candidate. When answering this question, it can be helpful to mention two or three of your strongest skills and how they would benefit the role.

Example: “I am highly organized and detail-oriented, which I believe would help me excel at this position. In my previous role as a customer service representative, I was responsible for managing multiple accounts and ensuring all customers were satisfied with their experience. My attention to detail helped me ensure each account had the same level of care and support.”

14. ResultsCX wants its associates to be able to work comfortably independently but also cooperatively with a team. Which do you prefer?

This question helps the interviewer understand your work style and preferences. It also allows them to assess whether you would be a good fit for ResultsCX’s culture.

Example: “I prefer working independently, but I know that teamwork is important in achieving results. In my previous role, I was able to balance both by setting goals with my manager and then using my team as resources when needed. For example, if I had questions about how to handle a customer complaint, I would ask my teammates for their advice.”

15. Give an example of a time when you used good judgment and logic in solving a problem.

This question is a great way to show your problem-solving skills and how you use them in the workplace. When answering this question, it can be helpful to describe a specific situation where you used critical thinking to solve a problem or challenge.

Example: “In my previous role as an account manager, I had a customer who was unhappy with our product because they thought we were selling them something that wasn’t what they wanted. After speaking with them about their needs, I realized that they didn’t understand some of the features of the product. I explained those features to them and showed them how they could benefit from using the product. They ended up being very happy with the product.”

16. What questions do you have for me?

This question is a great way to show your interest in the position and company. It also allows you to ask any questions you have about the role, responsibilities or expectations. Before your interview, make sure you read through the job description so you can come prepared with some questions of your own.

Example: “I noticed that this company has an open-door policy for employees. I’m curious as to how often people use it and if there are any specific situations where they’ve used it. I think it’s important to be able to speak openly with my coworkers and managers, especially when I need help or advice on something.”

17. What do you consider to be your greatest strength?

Employers ask this question to learn more about your personality and how you view yourself. When answering, it can be helpful to choose a strength that relates to the job description or one that shows you have the skills needed for the position.

Example: “My greatest strength is my ability to work well with others. I am always willing to help anyone who needs it, even if it means going above and beyond what’s expected of me. In my last role as an account manager, I helped train new employees on our software program so they could answer customer questions more efficiently.”

18. What do you look for in a company to build a long-term career with?

This question is a great way to show the interviewer that you are looking for more than just a job. It’s an opportunity to express your interest in working with their company and how it aligns with your career goals.

Example: “I look for companies that value innovation, collaboration and creativity. I want to work somewhere where I can learn new things every day and feel like my ideas matter. I also look for companies that have strong ethics and values because I believe that these qualities make a company successful.”

19. Can you tell me about a time when you made a mistake? How did you resolve the issue?

This question is a great way to learn more about how you respond to challenges. It’s important that your answer shows the interviewer that you’re willing to take responsibility for your actions and learn from them.

Example: “I once made an error while working with a client who was in charge of marketing for a large company. I accidentally sent out a newsletter before it was ready, which included some incorrect information. When my manager found out, he asked me what happened. I explained that I had been rushing to meet a deadline and hadn’t double-checked everything. He understood and told me not to rush again. From then on, I took extra care when checking all aspects of my work.”

20. Walk me through how you would handle an irate customer.

Interviewers may ask this question to see how you handle conflict and challenging situations. They want to know that you can remain calm, solve problems and keep customers happy.

Example: “I would first listen to the customer’s concerns and empathize with them. I would then find out what they wanted from me or my company and try to resolve their issue as quickly as possible. If it was something we couldn’t fix right away, I would offer a solution for when we could address the problem.”