Returns Specialist Resume Example & Writing Guide

Use this Returns Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Specialists are highly skilled professionals who focus on one area of expertise. They’re often hired because of their deep knowledge of a particular industry or subject matter, and they’re usually tasked with implementing their expertise to help an organization achieve its goals.

Because they’re so specialized, specialists tend to have fewer job opportunities than generalists. But if you love what you do and are good at it, working as a specialist can be incredibly rewarding—and lucrative.

Before you can land that dream job as a specialist, though, you need a compelling resume that will convince hiring managers that you’re the right person for the job. Follow these tips and resume example to write a specialist resume that hiring managers will love.

James Smith
Houston, TX | (123) 456-7891 | [email protected]

Highly organized and efficient returns specialist with more than 10 years of experience in the retail industry. Proven ability to handle customer inquiries and resolve product issues in a timely and satisfactory manner. Passionate about providing excellent customer service and ensuring a positive shopping experience for customers.

James Madison High School Jun '08
High School Diploma
Company A, Returns Specialist Jan '17 – Current
  • Processed returns and exchanges, processed payments, assisted customers with questions regarding orders or account information.
  • Maintained knowledge of all company policies and procedures related to Returns/Exchanges and Merchandise Credit transactions.
  • Assisted in training new hires on the job responsibilities, processes, and workflows within the department.
  • Communicated effectively with internal departments including Shipping & Receiving, Accounting, Marketing, etc., as well as external vendors such as delivery companies for shipping purposes.
  • Performed other duties assigned by management that support overall store operations during business hours (e.g., merchandising projects).
Company B, Returns Specialist Jan '12 – Dec '16
  • Created a database of over 1,000 customers to track their purchases and preferences for targeted marketing campaigns
  • Answered customer questions about products and services via email or phone calls; resolved issues as needed
  • Maintained inventory levels by tracking sales trends and ordering new product when necessary
  • Improved the quality of service by identifying common problems through data analysis (i.e., shipping errors)
  • Achieved 95% satisfaction rating from customers surveyed after receiving assistance
Company C, Sales Representative Jan '09 – Dec '11
  • Generated new leads through cold calling, in-person networking, and lead management software
  • Managed a territory which included the sale of residential HVAC systems and services to homeowners and business owners within an 8 county area
  • Successfully reached sales goals by developing long term relationships with customers including follow up calls
  • Certified Fraud Examiner (CFE)
  • Certified Internal Auditor (CIA)
  • Certified Information Systems Auditor (CISA)

Industry Knowledge: Fraud Management, Fraud Scoring, Call Blocking, Collections, Automated Dispute Resolution, Credit Review, Telemarketing, Collections, Credit Inquiries, FICO Scores
Technical Skills: LexisNexis, Experian, Equifax, TransUnion
Soft Skills: Communication, Customer Service, Problem Solving, Decision Making, Teamwork, Conflict Resolution

How to Write a Returns Specialist Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the first thing recruiters will read. And since they’re so important, it’s crucial that you use them to your advantage by crafting clear, concise bullet points that highlight your experience and skills.

For example, rather than saying you “provided customer service for customers over the phone,” you could say you “provided customer service for more than 100 customers daily, resolving issues and answering questions on behalf of company.”

The second bullet point is much stronger because it provides specific details about the nature of your work and the number of people you worked with.

Identify and Include Relevant Keywords

When you apply for a job as a returns specialist, your resume will likely be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for keywords related to the job like “package tracking” or “sorting” in order to determine whether you are a good fit for the role. If your resume doesn’t have enough of the right keywords, your application might not make it past the initial screening process.

To increase your chances of getting an interview, make sure to include relevant keywords throughout your resume. You can include them in the work experience, skills, summary, and education sections. Here are some of the most commonly used returns specialist keywords:

  • Returns Management
  • Returns Process
  • Logistics Management
  • Inventory Management
  • Inventory Control
  • Shipping
  • Operations Management
  • Customer Satisfaction
  • Team Building
  • Shipping & Receiving
  • Customer Service
  • Negotiation
  • Data Entry
  • Management
  • Supply Chain Management
  • Purchasing
  • Team Leadership
  • Customer-focused Service
  • Microsoft Access
  • Sales
  • Shipping Management
  • Business Process Improvement
  • Business Planning
  • Strategic Planning
  • Cross-functional Team Leadership
  • Management Information Systems (MIS)
  • SAP Products
  • Customer Relationship Management (CRM)
  • Sales Management
  • Analytical Skills

Showcase Your Technical Skills

As a returns specialist, you need to be proficient in the use of various software programs and systems in order to process returns efficiently. Some of the most commonly used programs are SAP, Oracle, and Microsoft Dynamics. You should also be familiar with the return policies of the company you are working for, as well as any relevant laws and regulations.


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