Returns Specialist Resume Example & Writing Guide
Use this Returns Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Specialists are highly skilled professionals who focus on one area of expertise. They’re often hired because of their deep knowledge of a particular industry or subject matter, and they’re usually tasked with implementing their expertise to help an organization achieve its goals.
Because they’re so specialized, specialists tend to have fewer job opportunities than generalists. But if you love what you do and are good at it, working as a specialist can be incredibly rewarding—and lucrative.
Before you can land that dream job as a specialist, though, you need a compelling resume that will convince hiring managers that you’re the right person for the job. Follow these tips and resume example to write a specialist resume that hiring managers will love.
How to Write a Returns Specialist Resume
Here’s how to write a resume of your own.
Write Compelling Bullet Points
Bullet points are the most important part of your resume because they’re the first thing recruiters will read. And since they’re so important, it’s crucial that you use them to your advantage by crafting clear, concise bullet points that highlight your experience and skills.
For example, rather than saying you “provided customer service for customers over the phone,” you could say you “provided customer service for more than 100 customers daily, resolving issues and answering questions on behalf of company.”
The second bullet point is much stronger because it provides specific details about the nature of your work and the number of people you worked with.
Identify and Include Relevant Keywords
When you apply for a job as a returns specialist, your resume will likely be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for keywords related to the job like “package tracking” or “sorting” in order to determine whether you are a good fit for the role. If your resume doesn’t have enough of the right keywords, your application might not make it past the initial screening process.
To increase your chances of getting an interview, make sure to include relevant keywords throughout your resume. You can include them in the work experience, skills, summary, and education sections. Here are some of the most commonly used returns specialist keywords:
- Returns Management
- Returns Process
- Logistics Management
- Inventory Management
- Inventory Control
- Shipping
- Operations Management
- Customer Satisfaction
- Team Building
- Shipping & Receiving
- Customer Service
- Negotiation
- Data Entry
- Management
- Supply Chain Management
- Purchasing
- Team Leadership
- Customer-focused Service
- Microsoft Access
- Sales
- Shipping Management
- Business Process Improvement
- Business Planning
- Strategic Planning
- Cross-functional Team Leadership
- Management Information Systems (MIS)
- SAP Products
- Customer Relationship Management (CRM)
- Sales Management
- Analytical Skills
Showcase Your Technical Skills
As a returns specialist, you need to be proficient in the use of various software programs and systems in order to process returns efficiently. Some of the most commonly used programs are SAP, Oracle, and Microsoft Dynamics. You should also be familiar with the return policies of the company you are working for, as well as any relevant laws and regulations.