20 REVOLVE Interview Questions and Answers

When it comes to fashion, REVOLVE is a company that always keeps its finger on the pulse. So, if you’re looking to score a job at this trendy retailer, you’ll need to be prepared to answer some company-specific interview questions.

What REVOLVE interviewers really want to know is whether you have the fashion sense and customer service skills to match the company’s chic image. To help you prepare, we’ve put together a list of sample REVOLVE interview questions and answers.

REVOLVE Interview Process

The interview process at REVOLVE can vary depending on the position you are applying for. For some positions, like customer service representative or assistant designer, the process may be relatively quick and easy. However, for other positions, like data analyst or software engineer, the process may be more difficult and technical. Overall, the interview process at REVOLVE is generally positive, with most candidates finding the experience to be professional and supportive.

1. What is your favorite fashion trend right now?

This question can help the interviewer get to know you better and understand your fashion sense. It also helps them determine if you are in line with their company’s brand image. When answering this question, it can be helpful to mention a trend that is popular but not too specific so you can easily adapt to future trends.

Example: “I love the athleisure look right now. I think it’s great that people are comfortable enough to wear activewear outside of the gym. I’m excited for what new styles will come out of this trend.”

2. Why do you want to work at REVOLVE?

This question can help the interviewer learn more about your interest in working for their company. Use this opportunity to show that you’ve done some research on REVOLVE and are excited about what they do.

Example: “I want to work at Revolve because I love fashion, and I think it’s a great company with an innovative approach to its designs. I also like how you support emerging designers by selling their products online and in-store. I’m passionate about helping others succeed, so I would love to be part of a team that supports other brands.”

3. How would you describe your style?

This question can help the interviewer get a better sense of your fashion knowledge and how you would fit in with their team. When answering this question, it can be helpful to mention some specific brands or designers that you like.

Example: “I have always been someone who loves fashion. I find it fun to try new styles and trends, but I also love classic pieces. My style is definitely more on the casual side, but I do enjoy wearing dresses and heels every now and then. I think my personal style is very similar to Revolve’s brand, which is why I am excited for this opportunity.”

4. Are you comfortable working with a lot of different departments as an administrative assistant?

Administrative assistants often work with many different departments, including marketing, accounting and human resources. The interviewer wants to know if you have experience working in a collaborative environment. Show that you are comfortable collaborating with others and can communicate effectively.

Example: “I am very comfortable working with other departments because I’ve done it for the past five years at my current job. My previous employer had multiple brands, so I worked with all of the marketing teams, as well as the accounting department. I also worked closely with the human resources team when hiring new employees.”

5. If a customer was unhappy, how would you handle their complaint?

An interviewer may ask this question to assess your customer service skills. They want to know how you would handle a situation where a customer was upset with their purchase or the way they were treated by an employee. In your answer, demonstrate that you value customers and are willing to do whatever it takes to make them happy.

Example: “I believe in treating every customer as if they’re my best friend. If I ever had a customer who was unhappy, I would listen carefully to what they had to say and apologize for any inconvenience. Then, I would find out exactly what they wanted from me and try my best to resolve the issue.”

6. Would you be comfortable managing multiple customer service representatives?

This question can help the interviewer determine if you have experience working with a team. Your answer should show that you are willing to collaborate and work with others.

Example: “I’ve worked in customer service for five years, and I’ve always been part of a team. In my last position, I was one of three representatives answering phones and emails. We had a system where we would take turns handling calls and emails so no one person was overwhelmed. When it was my turn, I would handle all incoming calls and emails while my colleagues handled outgoing communications. This allowed us to each get some time away from the phone and focus on other tasks.”

7. Do you have any experience in the fashion industry?

This question is a great way for employers to learn more about your background and how it relates to the position. If you have experience in the fashion industry, share what that was like and if you enjoyed it. If you don’t have any experience in the fashion industry, explain why you’re interested in working at Revolve and what you hope to gain from this opportunity.

Example: “I’ve always been passionate about fashion and I love finding new styles and brands. In high school, I worked as a sales associate at a local boutique where I learned a lot about customer service and helping people find their style. While I’m not currently working in the fashion industry, I am excited to use my skills and knowledge to help others find clothing they love.”

8. Tell me about a time where you had to deal with a difficult customer or situation and how you handled it.

An interviewer may ask this question to assess your customer service skills. They want to know how you would handle a situation that could arise in their company. In your answer, try to highlight your problem-solving and conflict resolution skills.

Example: “I once had a customer who was upset because they didn’t receive the correct item they ordered. I listened to what they were saying and asked questions to clarify the issue. Then, I apologized for the inconvenience and told them we would send out the right item as soon as possible. The customer seemed satisfied with my response and thanked me for being so helpful.”

9. Can you tell us about a time when you disagreed with your manager and how did you go about handling that?

This question is a great way to see how you handle conflict and disagreements. It’s important that you can show your ability to work with others, even when you disagree with them.

Example: “I once disagreed with my manager about the best way to approach a customer service issue. I felt like we should offer more of an apology while he thought it was enough to simply give the refund. We ended up compromising by offering both the refund and an apology.”

10. Give an example of a time when you went above and beyond for a customer.

This question is a great way to show your dedication and passion for customer service. When answering this question, it can be helpful to mention the specific actions you took that helped solve the problem or made the experience more positive for the customer.

Example: “When I worked at my previous job, we had a customer who was unhappy with their purchase. They were looking for a refund but didn’t have any proof of purchase. I remembered seeing them in our store once before, so I looked through our records until I found her name. Then, I called her cell phone number and asked if she would mind confirming her identity. She happily confirmed her information, and I gave her a full refund.”

11. Describe a time when you worked on a team project, what role did you play?

When applying for a position at Revolve, it’s likely you’ll be working on a team. Employers ask this question to learn more about your teamwork skills and how you interact with others in the workplace. When answering this question, try to focus on what made you successful as part of a team.

Example: “In my last job, I worked on a team that was tasked with creating an advertising campaign for our company. My role was to create a social media marketing plan. I researched different types of content that would work well on each platform and created a strategy for when we should post on each one. The entire team met once a week to discuss our progress and make sure everyone was on track.”

12. What are some important qualities that make up a good customer service representative?

Customer service is a vital part of working in retail. Employers ask this question to make sure you understand the importance of providing quality customer service and how it can benefit their company. Use your answer to explain that you value excellent customer service and what makes it so important.

Example: “I think one of the most important qualities for a good customer service representative is patience. Working with customers all day long means there are going to be some challenging situations. Having patience allows me to remain calm and find solutions to problems. Another important quality is being empathetic. I always try to put myself in my customers’ shoes when they’re upset or having an issue. This helps me provide better service because I’m able to relate to them.”

13. Why should we hire you instead of someone else?

Employers ask this question to see if you have the confidence and self-awareness to sell yourself. They want someone who can confidently explain their strengths, but also be humble about them.

Example: “I think I should be hired because of my ability to work well with others. In previous roles, I’ve had to manage a team of people and help them develop professionally. I’m confident that I can do the same here at Revolve. I am also very passionate about fashion and style, so I would love to share my knowledge with customers.”

14. Can you tell me about a time when you made a mistake, how did you handle it?

Employers ask this question to see how you respond to challenges and learn from your mistakes. When answering, it can be helpful to mention a time when you made a mistake but also the steps you took to fix it or improve in that area.

Example: “When I first started working as an assistant manager at my previous job, I was responsible for ordering inventory for our store. One day, I noticed we were running low on some of our most popular items. I placed an order for more inventory, however, when the shipment arrived, there were only half of the items I ordered. I immediately called the company to let them know what happened and they sent out another shipment right away. While I did make a mistake, I learned to double-check all orders before placing them.”

15. In what ways can you contribute to REVOLVE?

This question is a great way to show your knowledge of the company and how you can help it grow. When answering this question, make sure to highlight any skills or experiences that relate to REVOLVE’s mission statement or job description.

Example: “I am passionate about fashion and have been following REVOLVE for years. I think my experience in customer service would be an asset to the company because I know what customers want and how to deliver it. My communication skills are also beneficial as they allow me to work with other departments to ensure orders are fulfilled quickly and efficiently.”

16. Have you ever been part of a product launch before?

This question is a great way to show your experience in the fashion industry. If you have, explain what it was like and how you helped with the launch. If not, you can talk about a time when you were part of a new product launch at another company or organization.

Example: “I’ve been part of several product launches before, including one where I worked as a marketing manager for a small clothing brand. We had just launched our fall line, which included some new styles that we hadn’t offered before. The team and I decided on a social media campaign to promote the new products. We also created an email list to send out coupons and discounts to customers who wanted to purchase the new items.”

17. What programs do you use regularly?

This question can help the interviewer determine your computer skills and how you might fit in with their team. If you’re applying for a position as a web developer, you may be expected to have experience using specific programs. However, if you’re applying for an entry-level position, it’s likely that you’ll need only basic knowledge of popular programs like Microsoft Office or Adobe Creative Cloud.

Example: “I regularly use Google Docs, Dropbox and Canva. I’ve also used WordPress and Shopify before, but I’m always looking to learn new things.”

18. When creating marketing campaigns, what kind of materials do you include?

Marketing campaigns are a big part of working in retail, and the interviewer wants to know how you would approach this task. Your answer should include details about what materials you use for marketing campaigns and why you choose them.

Example: “I have experience with creating digital and print marketing campaigns. I always start by researching my target audience and finding out what they want from our company. Then, I create social media posts that will reach as many people as possible while still being relevant to the brand. For print marketing, I like to create eye-catching ads that can be placed in magazines or newspapers.”

19. What skills do you believe are necessary to create successful social media content?

Social media is a popular way to connect with customers and share content. Employers may ask this question to see if you have the skills necessary to create engaging content for their social media platforms. In your answer, explain which skills you possess and how they can help you succeed in this role.

Example: “I believe that creativity and authenticity are two of the most important skills when creating successful social media content. I am always looking for new ways to engage my audience and inspire them through my posts. I also think it’s important to be authentic in my content because I want to show people who I really am. This helps me build trust with my followers and encourages them to interact with my brand.”

20. What tools and resources will you use to keep track of trends, events, etc.?

This question can help the interviewer understand how you will use your time and resources to be successful in this role. Use examples of tools or software that you have used in previous roles, and explain why they are beneficial for keeping up with trends and information about your industry.

Example: “I am a big fan of social media platforms like Instagram and Pinterest because I find them to be great sources of inspiration and information on upcoming events and new styles. In my last position as an assistant buyer, I would spend at least two hours each day researching current trends and popular brands using these sites. I also subscribe to several fashion magazines and newsletters to stay informed.”