20 Rexall Interview Questions and Answers

Rexall is one of Canada’s leading drugstore chains with over 400 stores across the country. They are dedicated to helping Canadians live healthier lives by providing a wide range of products and services, including pharmacy, health, beauty, and convenience.

If you’re applying for a job at Rexall, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Rexall interview questions and answers to help you prepare for your interview.

Rexall Interview Process

The interview process at Rexall is generally pretty straightforward and easy. For most positions, you will likely be interviewed by the store manager, who will ask you basic questions about your skills and experience. In some cases, you may also be interviewed by a human resources representative. The entire process usually takes less than an hour, and you may even be offered the job on the spot.

1. Do you have any experience working in the pharmaceutical industry?

This question is a great way for the interviewer to learn more about your background and how it relates to this role. If you have experience working in the pharmaceutical industry, share what that was like and why you enjoyed it. If you don’t have any experience, consider sharing an example of a time when you worked with a team to solve a problem or complete a task.

Example: “I actually worked at a pharmacy while I was in college. It was a small shop, but we had a lot of fun there. We were always busy, so I learned a lot about customer service and efficiency. The best part was getting to know my customers and helping them find exactly what they needed.”

2. What are your thoughts on healthcare reform?

Healthcare reform is a hot topic in the news, and employers want to know how you feel about it. They may ask this question to see if you are aware of current events and what your opinions are on them. When answering this question, make sure you stay professional. You can share your thoughts without being too controversial or opinionated.

Example: “I think healthcare reform is important because our country needs to find ways to provide affordable care for everyone. I believe that we should be able to do this while still maintaining quality care. I would like to work at a company that supports these goals as well.”

3. How would you handle a customer who was unhappy with their purchase?

This question can help interviewers understand how you handle customer complaints. It’s important to be empathetic and use your problem-solving skills to find a solution that makes the customer happy while also protecting the company from losing money on an unsatisfactory purchase.

Example: “I would first apologize for their dissatisfaction with the product, then I’d ask them what they didn’t like about it. If there was something wrong with the product itself, I would offer to replace it or give them a refund. If they were unhappy because of the taste or texture, I would explain our return policy and offer to exchange it for another flavor.”

4. Can you tell me about a time when you had to deal with an upset customer?

This question can help the interviewer understand how you handle conflict and stress. Use examples from your previous experience to show that you have excellent customer service skills.

Example: “I once had a customer who was upset because they didn’t like their purchase. I listened to what they were saying, asked them questions about why they felt this way and apologized for any inconvenience. After finding out more information, I discovered that the product they purchased wasn’t in stock at our location. I offered to give them a discount on another item or refund their money. They chose the latter option and left happy.”

5. Why do you want to work at Rexall?

This question can help the interviewer determine your level of interest in working for their company. It also helps them understand what you know about Rexall and its culture. When preparing for this question, make sure to research the company thoroughly. Look at their website, social media accounts and any other information that is available online. You should be able to answer this question with a few reasons why you are interested in working for Rexall.

Example: “I have always been passionate about helping others feel better. I believe that Rexall has an excellent reputation when it comes to customer service. I am excited to work for a company that values its employees and strives to provide quality products and services. I think my skills and experience would be a great fit for this position.”

6. Tell us about a time where you worked successfully as part of a team.

Working as part of a team is an important skill to have when working in retail. Employers ask this question to make sure you can work well with others and that you’re able to communicate effectively. When answering, try to think of a time where you worked on a project or task with others. Explain what your role was and how it helped the team succeed.

Example: “In my last job, I worked alongside two other pharmacists. We all had different strengths and weaknesses, but we were able to work together to provide excellent customer service. For example, if one pharmacist didn’t know the answer to a question, we would help each other find the right information. This teamwork made us more efficient at our jobs.”

7. Would you be comfortable handling money and operating a cash register?

This question is often asked to determine if you have experience handling cash and money. It’s important for a pharmacist to be able to handle cash, as they are responsible for counting it at the end of their shift. If you don’t have any previous experience with handling cash, explain that you’re willing to learn how to do so.

Example: “I’ve never had to count large amounts of cash before, but I’m confident I can learn how to do so. I understand that there are specific procedures in place for handling cash, and I would take the time to learn them.”

8. Are you familiar with the different types of medications we sell?

The interviewer may ask this question to see if you have experience working with a variety of medications. They want to know that you can help customers find the right medication for their needs and understand how it works. In your answer, explain which types of medications you’re familiar with and why you chose those specialties.

Example: “I’ve worked in several pharmacies throughout my career, so I’m familiar with most common prescription drugs. However, I specialize in helping customers find solutions for chronic illnesses like diabetes or high blood pressure. These conditions require patients to take multiple medications every day, so I make sure to thoroughly educate them on what they need to do to manage their health.”

9. We pride ourselves on our excellent customer service, how would you provide great customer service to our customers?

Customer service is a vital part of working at Rexall. The interviewer will want to know how you would provide excellent customer service to their customers and ensure they have a positive experience when shopping at the store. Use examples from your previous job or talk about what you would do if you were faced with this situation for the first time.

Example: “I believe that providing great customer service starts with having an upbeat attitude. I would greet every customer as soon as they walked into the store, whether it was in person or over the phone. I would also make sure to listen carefully to any questions they had so I could answer them thoroughly. If I didn’t know the answer offhand, I would find out more information before responding.”

10. Have you ever had any conflict with a fellow employee before? If so, how did you handle it?

This question is a great way to see how you handle interpersonal relationships. It’s important for employers to know that you can work well with others and resolve conflict in a productive manner.

Example: “I once had an issue with one of my coworkers who was constantly late to work. I approached them about it, and they said they were having trouble getting their child ready for school every morning. I offered to help them out by taking over some of the tasks they normally did so they could get their child off to school on time. They agreed, and we worked together to find a solution.”

11. Describe your experience working with customers.

Working as a pharmacist requires you to interact with customers. Employers ask this question to make sure you have customer service experience and are comfortable working with people. Use your answer to show that you enjoy helping others. Explain how you use empathy, patience and problem-solving skills when interacting with customers.

Example: “I love working with customers because I find it rewarding to help them solve their health problems. In my previous role, I worked in a pharmacy where we had long lines of customers waiting to speak with us. I always made sure to greet everyone who came up to the counter with a smile. I would listen carefully to what they were saying and try to understand any concerns or questions they had.

If I didn’t know the answer to something, I would look it up on our computer system or call another pharmacist for advice. I also used my knowledge of pharmacology to explain medications and side effects to customers. By using these skills, I was able to help many customers feel more confident about taking their medication.”

12. How well can you multitask?

Rexall is a large company that requires employees to multitask. The interviewer may ask this question to see if you can handle multiple responsibilities at once. Use your answer to highlight your ability to work quickly and efficiently while still maintaining quality results.

Example: “I have always been able to multitask, even when I was in school. In my last position as a pharmacy technician, I would often fill prescriptions, help customers find products and enter inventory all at the same time. This helped me save time for myself and the other technicians so we could get everything done by the end of our shifts.”

13. What is your experience with processing prescriptions?

This question is a great way to determine how much experience you have with the pharmacy industry. If you are new to this field, it’s important to highlight your willingness to learn and ask questions when needed. When answering this question, be honest about your experience level and explain what steps you would take to gain more knowledge if necessary.

Example: “I’ve been processing prescriptions for two years now. I started as an assistant at my previous job where I learned how to process most types of prescriptions. However, there were some that I didn’t know how to do, so I asked my supervisor for help. She was happy to show me how to process those types of prescriptions and explained why they were different from others.”

14. Tell us about your past experience working in a pharmacy setting.

This question is a great way for the interviewer to learn more about your past experience and how it relates to working at Rexall. You can use this opportunity to highlight any unique or interesting experiences you’ve had in the past, such as training new employees or helping customers with difficult prescriptions.

Example: “In my last position, I was responsible for managing all of our inventory and making sure we always had enough supplies on hand to meet customer demand. One time, we were running low on some common medications, so I called around to other pharmacies in the area to see if they had any extra stock that we could buy from them. Luckily, one pharmacy did have some extra medication, so I placed an order and restocked our shelves before anyone noticed.”

15. We are looking for someone who has strong leadership skills, what qualities make up a good leader?

As a leader, you need to be able to motivate your team and inspire them to do their best work. A hiring manager may ask this question to see if you have the qualities of a good leader. In your answer, explain what makes someone a good leader. Share an example from your past experience where you were in a leadership position.

Example: “A good leader is someone who can motivate others to do their best work. I think that leaders should also be empathetic and compassionate. They should care about their employees and want to help them succeed. As a leader, I always try to make sure my team members feel comfortable coming to me with any questions or concerns they might have.”

16. At Rexall, we believe that everyone should receive excellent customer service. How would you ensure that all customers received great service?

This question is an opportunity to show your customer service skills and how you would apply them at Rexall. You can use examples from previous jobs or talk about what you would do if a customer was unhappy with their experience.

Example: “I believe that everyone deserves excellent customer service, so I always make sure to greet customers when they come in and ask if there’s anything else I can help them with while they’re shopping. If someone seems upset, I’ll try to find out what the problem is and see if there’s anything I can do to fix it. For example, once a customer came into my store looking for a specific product but couldn’t remember the name of it. I helped her look through our inventory until we found it.”

17. Give us an example of a time when you were faced with a difficult situation and how you handled it.

This question is a great way to show your problem-solving skills and how you react in high-pressure situations. When answering this question, it can be helpful to think of a time when you faced a challenge at work or school and the steps you took to overcome that challenge.

Example: “In my first year as a pharmacist, I was working with a new team member who had just graduated from pharmacy school. She was very nervous about her job, but she also wanted to prove herself to me and the rest of the team. One day, she accidentally gave a customer the wrong medication. We talked about what happened, and I reassured her that everyone makes mistakes and that we would help her learn from this experience.”

18. What makes you stand out from other applicants?

Employers ask this question to learn more about your qualifications and how you can contribute to their company. To answer this question, think of a skill or quality that makes you unique from other applicants. You can also mention any certifications you have or awards you’ve won in the past.

Example: “I am an extremely organized person, which is why I always get my work done on time. In my last job, I was responsible for organizing our inventory, and I developed a system that helped us keep track of all of our products. This saved the company money because we didn’t need to hire additional employees to help with organization.”

19. Do you have any experience managing a team of employees?

This question can help the interviewer determine your leadership skills and how you might fit into their company culture. If you have management experience, share a time when you helped your team achieve a goal or overcome a challenge. If you don’t have management experience, you can talk about a time you led a group project or volunteered to take on a task at work.

Example: “In my last position as a pharmacy technician, I was responsible for managing inventory and ensuring that all of our customers received excellent customer service. This included helping customers find products they were looking for, answering questions about our services and resolving any issues they had with their orders. I also trained new employees so that we could maintain high levels of productivity.”

20. What do you think are the most important qualities for a successful pharmacist?

This question is an opportunity to show your knowledge of the role and how you can be successful in it. You can answer this question by listing qualities that are important for a pharmacist, such as communication skills, problem-solving abilities and attention to detail.

Example: “I think the most important quality for a successful pharmacist is being able to communicate effectively with patients. Pharmacists need to explain complex medical information to patients in a way they understand so they can make informed decisions about their treatment plan. Another important quality is attention to detail. A pharmacist needs to accurately enter prescriptions into the computer system and ensure all medications are stored properly.”